5/5
First class. These guys are legends. Very helpful and the buying process went very smoothly π β¦

Trusted Agent profile Β· Middlesex and Surrey
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368 reviews across 2 offices and 2 platforms
Gregory Brown has two offices, in Staines upon Thames and Ashford (Middlesex and Surrey). Together they have 368 reviews on two platforms, rated 4.4 out of 5 overall.
367
Reviews on Google
All 2 offices
1
Reviews on Facebook
All 2 offices
Gregory Brown's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
First class. These guys are legends. Very helpful and the buying process went very smoothly π β¦
5/5
Lettings through Gregory Brown was a pleasurable experience in particular working with Alfie during this period he has been wonderful. Would be glad to use Gregory Browns Services again.
5/5
Tom and his team sold my property in Stanwell. Service was excellent even though we were still battling our way through the COVID scenario...many thanks to all at Gregory Brown
Thanks for taking the time to post a review Tommy. It was a real pleasure working with you. Wishing you all the best for the future!
1/5
As a small family we have a very bad experience with this agent whose practice amounts in my opinion to systematic unlawful discrimination against families. Over a period of almost three months we have contacted the agent repeatedly to inquire about properties and were rejected right away because of our children, although all the properties were 2 bedrooms and clearly suitable for a small family.
1/5
One of the worst Estate agent ever. They doesn't respond for any of the questions or take any action for any concerns we have in the house. We can't fix the repairs ourselves due to the contract and they doesnt respond for calls or emails for months together. Even when the owner will be ready to fix the issue, as an agent, they doesnt do much. If I can, I would give zero ratings for this estate agents. Dont get involved with them for rental or sales.
Dear Loga, many thanks for taking the time to post us a review. Sorry to hear of the issues you have been experiencing. We donβt appear to have you detailed as one of our tenants though, could you please contact me on t.elliott@gregory-brown.co.uk or 01784451458 so we can discuss this further please?
5/5
GB made the whole process of selling my home significantly easier. Tom and his team were committed, professional and helpful throughout and Iβd have no hesitation in recommending them to anyone in need of their services.
Thanks Alex, really appreciate your review! Hope you are enjoying the new home!
5/5
We had a great experience - thank you! Tom gave good advice and we were confident that his team would deliver. Frank kept us informed and was communicative throughout. I can strongly recommend the team at Gregory Brown in Staines. A great result. Thank you all!
5/5
I have recently sold and purchased properties through Gregory Brown, Staines. On both occasions, the team were very attentive and professional, giving me complete peace of mind. Their knowledge of the area is exceptional. Faultless management throughout the process, excellent presentation of property details, helpful updates, prompt comms and very approachable.
5/5
I cannot recommend the Staines branch highly enough. From start to finish Will, Frank, Alfie and Tom were superb. They were proactive in selling my property and kept me up-to-date with feedback on viewings and progress throughout once a sale had been agreed. I gave 5 stars because the service received was worth every star!! β¨οΈ
Thanks Ginny, it's been a real pleasure working with you... wishing you all the best for the future!
5/5
No nonsense estate agent - Gregory Brown Estate Agents Staines We purchased detached house in Ashford Surrey through GB, Started conversation with Will to negotiate price with sellers, Will was spot on and very honest to crack a deal with the seller, Tom took over till the completion and they've absolutely brilliant till the completion. kept me informed during all stages of completion. Highly recommend GB Staines for being very professional right from start to finish. Thank you Will, Frank, Alfie and Tom.
Thanks Prasad, really appreciate your kind words! Hope you are enjoying your new home! All the best.
5/5
I used Gregory Brown 10 years ago, to sell and buy a property. Will helped me through it all, as I was on my own with 2 young children. I contacted them again last year to sell my property, as I had gained a husband during that time, and we needed somewhere bigger. Will came out to see me again, and remembered me from all that time ago. So easy to deal with, Will is very calm and straight forward. During the sale, I was recommended a solicitor (not through GB), who put me through months of hell. Tom became involved, and through his, mine and onwards estate agentβs determination and persistence, I finally moved after daily emails to solicitor from all of us. I am now out of the area, but would not hesitate to recommend Gregory Brown to anyone.
5/5
I have used Gregory Brown for selling and buying 4 houses over the past 15 years! I wouldnβt use anyone else. They have great knowledge of the area and provide a friendly service with effective communication. The team led by Tom and William are always helpful and provide good feedback on viewings. They really shine during the exchange / completion process- chasing up solicitors and ensuring a smooth transition to your new home π‘
5/5
Excellent service from start to completion. Buying our first home seemed such a daunting prospect, but Tom was so helpful and supportive from the get-go, and it really was a positive experience. Tom was outstanding in his customer service. Efficient helpful and always in regular contact. The whole buying experience was stress free.Tom is extremely confident having the ability to reassure his customers. Outstanding knowledge of the property market business. 100% Professional linked to amazing value.
5/5
We purchased our new house through Gregory Brown. We experienced a number of unforeseen delays during the process and I can honestly say if it wasn't for the knowledge, patience and professionalism of Tom at Gregory Brown, our purchase would have fallen through. Tom guided all parties through the issues that arose and successfully managed the completion of the sales in the chain. Fantastic job and we will always be grateful. Highly recommend.
4/5
Rating only, no written review.
4/5
Rating only, no written review.
4/5
Rating only, no written review.
5/5
The best real estate company I have ever dealt with. Very professional, experienced and helpful agents and brokers. Tom & Will are legends, who help me out massively.Highly recommend.
4/5
GB, with Frank and Tom, showed great professionalism and persistence to assist with our property sale.PositiveResponsiveness, Professionalism
Thanks Andrew, really appreciate the positive feedback! Hope you are enjoying your new home!
4/5
Huge thanks to Gregory Brown for their professional and friendly support with purchasing a property. Viewings were always arranged quickly and staff answered our questions promptly, were professional, gave us time and space in each property and once we put an offer in, communication was excellent and always very quick. Thank you to Tom, Will and also Jodie who patiently and supportively showed us a lot of homes!PositiveResponsiveness, Quality, Professionalism
Thanks Sophie, the team really appreciate your kind words!
5/5
Spent 3 years renting with Gregory Brown. Very happy with the service.PositiveResponsiveness, Quality, Professionalism, Value
Hi Darius, Thank you for taking the time to write this review. Having reviewed your file I can see that Karen has worked tirelessly to try and find a resolve between both yourself and the landlord regarding the deposit deductions, but as the check-out report had quite an exhaustive list of damages noted and no agreement could be reached, it has had to go over to the DPS arbitrator for them to resolve. This is a free and swift service and will hopefully provide a satisfactory and fair resolution for all parties involved. If there is any further support or advice you feel we could offer you please do not hesitate to contact us.
4/5
GB, with Frank and Tom, showed great professionalism and persistence to assist with our property sale.PositiveResponsiveness, Professionalism
Thanks Andrew, really appreciate the positive feedback! Hope you are enjoying your new home!
5/5
Buying a house can be stressful, however the support and guidance we have received was outstanding. Thank you so much.PositiveResponsiveness, Quality, Professionalism, Value
Hi Paul, Many thanks for the review! No problem at all, really glad it all went through successfully for you!
5/5
We got there in the end! Gregory Browns Sold our property within days of being advertised, such an amazing job....then we went into lockdown 1. I just canβt fault their sheer determination keeping the sale alive through very tough times. They certainly kept their fingers on the pulse! They were always so positive and completely professional with everything that was thrown at them..... now Iβm finally living the dream in my new home. Thank You AgainPositiveResponsiveness, Professionalism
Thanks Vicky, really glad to hear you're enjoying your new home, it definitely looked amazing so hopefully the long wait was worth it!!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Gregory Brown has 368 reviews across its two offices, rated 4.4 out of 5 overall: 367 on Google, 1 on Facebook.
Staines upon Thames has the most, with 237 reviews rated 4.5 out of 5, followed by Ashford with 132.
The two Gregory Brown offices, by town: