5/5
GoogleService was great and staff is very friendly and understanding
Trusted Agent profile · Surrey and Greater London
Verified
Goodfellows reviews in Morden, London, Mitcham and 3 more
★★★★★
2,986 reviews across 7 offices and 2 platforms
Goodfellows has seven offices, in Morden, London, Mitcham, Cheam (two offices), Carshalton Beeches and Sutton (Surrey and Greater London). Together they have 2,986 reviews on two platforms, rated 4.7 out of 5 overall.
2,984
Reviews on Google
All 7 offices
2
Reviews on View Agents
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Landlords1 review
Goodfellows have been expertly managing my property for over 20 years and cannot find fault with them. I recently had the whole house refurbished and the whole ...Read the review from landlords
Tenants1 review
We would like to extend our warmest gratitude to the team at Goodfellows Morden. Special shoutout to Ms.Rosie Hobbs for being so kind and accommodating with our ...Read the review from tenants
Our offices
Goodfellows's seven offices, most reviewed first. Each has its own page.
- Goodfellows Estate Agents Morden99-103 London Road, SM4 5HP825 reviews · 823 on Google (4.7)10 in the last 90 days
- Goodfellows London44 Coombe Lane, Coombe Lane, SW20 0LA815 reviews · 815 on Google (4.6)10 in the last 90 days
- Goodfellows Mitcham7-8 Fairgreen Parade, London Road, CR4 3NA549 reviews · 549 on Google (4.7)10 in the last 90 days
- Goodfellows Cheam (2 Ewell Road Cheam Village)2 Ewell Road Cheam Village, SM3 8BU378 reviews · 378 on Google (4.8)8 in the last 90 days
- Goodfellows Estate Agents Carshalton Beeches3 Beeches Avenue, SM5 3LB336 reviews · 336 on Google (4.7)10 in the last 90 days
- Goodfellows Cheam (40 The Broadway)40 The Broadway, SM3 8BD331 reviews · 331 on Google (4.8)8 in the last 90 days
- Goodfellows Estate Agents Sutton30 Stonecot Hill, SM3 9HE226 reviews · 226 on Google (4.8)3 in the last 90 days
Awards
The Trusted Agent 2026 results for Goodfellows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Goodfellows office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWe had the pleasure of working with Jack Miles from Goodfellows Estate Agents during the sale of our family home, and we couldn’t have been happier with the experience. Jack began managing the sale of our property in April 2024, and thanks to his hard work and dedication, the sale was completed and exchanged by October 2024. Throughout the process, Jack was incredibly helpful and proactive. He went above and beyond by chasing solicitors on both the buyers’ and sellers’ sides to ensure that the paperwork was progressing smoothly and efficiently. His efforts undoubtedly helped speed up the process and keep everything on track. Jack’s excellent communication skills stood out, he kept us informed at every step and was always available to answer our questions or address any concerns. His professionalism, persistence, and friendly approach made what could have been a stressful experience much more manageable. We would highly recommend Jack and the team at Goodfellows Estate Agents to anyone looking to buy or sell a property.
5/5
GoogleI recently rented a property through Goodfellows Carshalton, and I have to say that my experience exceeded all expectations. From the beginning Robbie was very professional and attentive. She made the process as smooth as possible and was communicating every step of the way. Robbie went the extra mile to get me moved in before Christmas and I couldn’t be more grateful. She answered all of my questions promptly and supported me throughout the whole process. I am so pleased and I couldn’t thank Robbie enough!
5/5
GoogleRobbie from this branch is amazing! She genuinely cares and is very professional. She is a huge asset to goodfellows. She listened to our needs and catered to them accordingly. Would definitely recommend.
5/5
GoogleHad a great experience while researching and looking for a property. Robbie McKenzie, provided excellent service. Paid a great deal of attention to my needs and asked questions to better understand what I was expecting. She was engaging and proactively responded to my concerns. She made me feel relaxed from the start and throughout our interactions. Many thanks Robbie.
5/5
GoogleI have recently completed my purchase of a property and I'm glad that it was with Good Fellows. They feel different to the other estate agents, they were very attentive and would actively follow up with my requests. They would also actually check in on statuses and inform me on updates from the seller. Service was excellent and every conversation was really pleasant. If I get a chance to get another property, I would definitely choose Good Fellows again.
5/5
GoogleWe very recently bought a new home via Goodfellows, Stonecot Hill branch and Debbie was such a help in getting completion expedited and helping with advise. She was always available on the end of the phone if we needed and would be more than happy to chase solicitors and other key parties to get the sale/purchase completed. I would highly recommend this branch and Debbie in particular. Very knowledgeable and supportive. Thanks again Debbie & colleagues at Goodfellows Stonecot Hill 😊 x
5/5
GoogleService was great and staff is very friendly and understanding
5/5
GoogleRobbie was amazing at helping my family secure a rental. Any questions I had she was happy to answer, and she was very communicative throughout the process. She even engaged with my 1 year old at our viewing which made it a lot more … More
5/5
GoogleWe had the pleasure of working with Jack Miles from Goodfellows Estate Agents during the sale of our family home, and we couldn’t have been happier with the experience. Jack began managing the sale of our property in April 2024, and thanks to his hard work and dedication, the sale was completed and exchanged by October 2024. Throughout the process, Jack was incredibly helpful and proactive. He went above and beyond by chasing solicitors on both the buyers’ and sellers’ sides to ensure that the paperwork was progressing smoothly and efficiently. His efforts undoubtedly helped speed up the process and keep everything on track. Jack’s excellent communication skills stood out, he kept us informed at every step and was always available to answer our questions or address any concerns. His professionalism, persistence, and friendly approach made what could have been a stressful experience much more manageable. We would highly recommend Jack and the team at Goodfellows Estate Agents to anyone looking to buy or sell a property.
4/5
GoogleThank you Meg for helping throughout the process of viewing, reference check and finally we got the new place to move.
5/5
GoogleSmoothest experience with any estate agent ever, very helpful and efficient! Manage to sort all the paperworks within a week! Also super friendly and attentive employees, helped me with lot my problems! Definitely recommend!!
Agent replied · 13 January 2025
Dear Gordan , great to have this review from yourself and absolutely delighted that we have been the smoothest experience with any estate agent ever !!! High praise indeed and delighted to see this in your review. The Cheam office is proud of their service and it is always so nice to receive positive reviews from clients who have experienced service from other estate agents as well and it is great to be compared and even better when we come out on top. Thank you , kind regards Goodfellows Cheam Village.
5/5
GoogleRobbie was amazing at helping my family secure a rental. Any questions I had she was happy to answer, and she was very communicative throughout the process. She even engaged with my 1 year old at our viewing which made it a lot more personable and easing for me. Would definitely recommend Good Fellows, especially Robbie to anyone who asks
5/5
GoogleWe had a very good experience with GoodFellows in Morden. Augstein was professional and friendly, and helped us have a smooth experience overall.
5/5
GoogleI had a great experience with Reece Parkinson-Gunn at Goodfellows estate agents. He was incredibly supportive throughout the property viewing process and took the time to address all my concerns with clarity and professionalism. Reece was always prompt in his communication, ensuring everything went smoothly. His dedication and helpfulness made the entire experience stress-free. I highly recommend his services!
5/5
GoogleRobbie was very helpful and professional while showing me a flat. They patiently answered all my questions and made the experience smooth.
5/5
GoogleThank you to Ms. Robbie McKenzie for her professional and friendly support in helping me find a rental property. Her expertise and dedication made the entire process smooth and stress-free. I am so grateful for her guidance and help throughout this journey.
5/5
GoogleWe had a very good experience with GoodFellows in Morden. Augstein was professional and friendly, and helped us have a smooth experience overall.
5/5
GoogleMr Rees is very good. Great experience and nice to meet with them.
5/5
GoogleWonderful People to work with. They have taken care of all my necessary requirements to obtain a property. Quick to reach. The best in Town. Molly was my Agency contact, Thanks to her to help me transition into new property.
Agent replied · 10 December 2024
Dear Nikhil , this is such a great review especially as we are moving to that time of the year when it is nice to be settled into your home. Congratulations and Molly will be so pleased to read this. Kind regards Goodfellows Cheam Village.
5/5
GoogleGreat service privided by Reece and his team. He is really reliable and great at organising.
5/5
GoogleExcellent service from Julie Wheatley @ Goodfellows. Knowledgeable and supportive.
1/5
GoogleThey rented a run down mouldy apartment to us and refused to break the lease. We were desperate and had to stay for sometime. They only cared and out the rent and protecting the landlord. . Only one of them Kamilla was really helpful and an angel. It was a very horrible experience and the landlord wanted to withhold the deposit. Luckily we had evidence. After dealing with another agency , I just realised what horror I endured in that apartment and how lax they were . I have attached a picture of the cooking area on check in. Please work on protecting your tenants as well.
1/5
GoogleI would like to share my recent experience with Goodfellows, Morden branch. I cannot commend Augstein enough for his outstanding professionalism and courteous conduct during property viewings with my mother. He displayed remarkable etiquette, patience, and knowledge, making the process seamless and reassuring. My mother, who has been viewing properties on my behalf, has often remarked on how rare it is to meet an estate agent with such a high level of respect and professionalism. Our experience with the Senior Lettings Manager, Sharmilla, was deeply disappointing Despite offering a strong application for a rental property, including a guarantor who fully met all income requirements and a willingness to pay 12 months' rent upfront, my application was dismissed due to a perceived lack of on-paper income to cover the rent. I’d like to add for context I’m currently privately renting, paying £1900. Being dismissed by the branch manager is entirely unfounded given the financial backing provided. It was shocking to witness a senior manager fail to understand or acknowledge the legitimacy of such an arrangement, which aligns with standard lettings procedures. The purpose of a guarantor and upfront rent payments is to secure the financial obligations of a tenancy. Sharmilla’s outright dismissal raises serious concerns about her understanding of the legal framework, policies, and ethical responsibilities involved in lettings. The situation left us feeling frustrated and undermined. A senior manager in such a role has a duty to offer informed and reasonable service, yet the approach we experienced reflected poor understanding, a lack of empathy, and a failure to adhere to basic industry practices. If senior management operates at this level of incompetence, how can clients have any trust in the wider agency? While I am grateful for the exceptional service provided by Augstein and the rest of the team, the unprofessional conduct and mishandling by the Senior Lettings Manager were overwhelming and detrimental to our overall experience. I strongly urge Goodfellows to invest in management training, particularly in legal and procedural knowledge, communication, and client empathy. I hope this feedback is taken seriously, as the actions of senior management reflect directly on the reputation of the agency. Without addressing these issues, it will be difficult to place trust in Goodfellows as a reliable and professional lettings agency.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Goodfellows
Which Goodfellows office has the most reviews?
Morden has the most, with 825 reviews rated 4.7 out of 5, followed by London with 815.
Where are the Goodfellows offices?
The seven Goodfellows offices, by town:
- Carshalton Beeches: 3 Beeches Avenue, Carshalton Beeches, Surrey, SM5 3LB
- Cheam (2 Ewell Road Cheam Village): 2 Ewell Road Cheam Village, Surrey, SM3 8BU
- Cheam (40 The Broadway): 40 The Broadway, Cheam, Surrey, SM3 8BD
- London: 44 Coombe Lane, Coombe Lane, London, Greater London, SW20 0LA
- Mitcham: 7-8 Fairgreen Parade, London Road, Mitcham, Surrey, CR4 3NA
- Morden: 99-103 London Road, Morden, Surrey, SM4 5HP
- Sutton: 30 Stonecot Hill, Sutton, Surrey, SM3 9HE
Has Goodfellows won any awards?
Yes. In The Trusted Agent 2026 awards: Goodfellows, Cheam won Gold; Goodfellows, Morden won Gold; Goodfellows, London won Gold; Goodfellows, Mitcham won Trusted Agent.
