Trusted Agent profile

Gleeson Homes Yorkshire West estate agents in Knottingley and Bradford

3.6

★★★★★ Good

1,210 reviews across 4 offices and 2 platforms

Gleeson Homes Yorkshire West has four offices, in Knottingley and Bradford (three offices). Together they have 1,210 reviews on two platforms, rated 3.6 out of 5 overall.

Google logo

3.7 / 5

85

Reviews on Google

All 4 offices

Trustpilot logo

1,125

Reviews on Trustpilot

All 4 offices

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Our offices

Gleeson Homes Yorkshire West's four offices, most reviewed first. Each has its own page.

Latest reviews from every Gleeson Homes Yorkshire West office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Lyons edge by gleesons

Reserved our blessington back end of January with Dani and lyons edge. She's been an absolute gem the whole way through and always nice and chatty every time we popped in to see how things were going.

Shaun · 25 April 2026 · Gleeson Homes Yorkshire West Knottingley

Agent replied · 1 June 2026

Hi Shaun, Thank you for taking the time to share your experience with us. We’re delighted to hear how helpful the team have been and will be sure to pass on your feedback. Congratulations on your new home, and thank you for choosing Gleeson. Kind regards, Gleeson Homes

5/5

Trustpilot

Brilliant customer service from Gleeson

The customer service has been excellent. Initially Andie in the sales office, then Shirley; and the site manager Steve and his deputy Gavin, and everyone on site working with them, have been so friendly and so helpful. These staff are really good - Gleeson should clone them!

Mr · 22 April 2026 · Gleeson Homes Yorkshire West Knottingley

Agent replied · 1 June 2026

Thank you for sharing your positive experience with us. We're delighted to hear how helpful the team have been throughout the process and will be sure to pass your feedback on. Congratulations on your new home and thank you for choosing Gleeson. Kind regards, Gleeson Homes

5/5

Trustpilot

Amazing support

Although we have just started the process me and my partner are first time buyers and Allison at Bearpark durham has been incredible so far, ensuring we understand at every point of the process.

Grace · 22 April 2026 · Gleeson Homes Yorkshire West Knottingley

Agent replied · 22 October 2024

Hi Grace, Thank you for taking the time to share your experience with us. We’re delighted to hear how helpful the team have been and will be sure to pass on your feedback. Congratulations on your new home, and thank you for choosing Gleeson. Kind regards, Gleeson Homes

5/5

Trustpilot

Obsessed with my new house! Would recommend

Obsessed with my new house!! Literally nothing is too much trouble, Nick the Site Manager at Safari has been a blessing. Can’t thank him enough genuinely cares about the customers.

Paul · 22 April 2026 · Gleeson Homes Yorkshire West Knottingley

Agent replied · 1 June 2026

Hi Paul, Thank you for your wonderful review and for sharing your experience with Gleeson! We're pleased to hear how helpful the team have been throughout the process and that you're enjoying settling into your new home. Wishing you many happy memories! Kind regards, Gleeson Homes

5/5

Trustpilot

Sales Experience

Thank you to Emily F at Lyon’s Edge who has helped me through the reservation process, talking about options and all the details of the property and site. A friendly welcome and very enthusiastic person.

Stuart · 19 April 2026 · Gleeson Homes Yorkshire West Knottingley

Agent replied · 1 June 2026

Hi Stuart, Thank you for taking the time to share your experience with us. We’re delighted to hear how helpful the team have been and will be sure to pass on your feedback. Congratulations on your new home, and thank you for choosing Gleeson. Kind regards, Gleeson Homes

5/5

Trustpilot

Had an appointment this morning with…

Had an appointment this morning with Emily at Lyons Edge Development. She was amazing, very helpful, knowledgeable and a credit to Gleesons. Thanks for finding us our dream forever home.

Stephen · 18 April 2026 · Gleeson Homes Yorkshire West Knottingley

Agent replied · 1 June 2026

Hi Stephen, Thank you for taking the time to share your experience with us. We’re delighted to hear how helpful the team have been and will be sure to pass on your feedback. Congratulations on your new home, and thank you for choosing Gleeson. Kind regards, Gleeson Homes

5/5

Trustpilot

Fantastic experience with the lovely…

Fantastic experience with the lovely Stella making us feel at home already. Informative, friendly, polite and great all round. Thankyou Stella it was a pleasure meeting you. Regards Alan and Maggie

Alan · 17 April 2026 · Gleeson Homes Yorkshire West Knottingley

Agent replied · 1 June 2026

Hi Alan, Thank you for sharing your experience with us, we're delighted to hear how friendly and helpful Stella and the team have been. Wishing you many happy memories in your new home. Kind regards, Gleeson Homes

1/5

Trustpilot

I have been chasing since SEPTEMBER

I have been chasing since September as to the state that our estate has been left in. They have moved off this site now and it is clearly out of sight, out of mind. Constantly being fobbed off with the same ‘we are chasing our technical department’ response. The management company have not took over yet so it is of the responsibility of Gleeson to do this yet these ‘managed’ areas have been left for months and months leaving it a scruffy mess. Just goes to show the disregard they have once they have their money!!

Elesha · 17 April 2026 · Gleeson Homes Yorkshire West Knottingley

Agent replied · 1 June 2026

Hi Elesha, Thank you for taking the time to raise this, and we’re sorry for the frustration caused by the delay. We can confirm that we are currently in the process of onboarding a contractor to carry out the required works on the development, after which an agreed programme of works will be put in place. Our Customer Care team will be in touch directly to keep you updated on progress. We recognise that this has taken longer than it should have and apologise for the lack of visible progress to date. Please be assured that we remain fully committed to completing all works to the appropriate standard. Kind regards, Gleeson Homes

5/5

Trustpilot

I would like to praise the site…

I would like to praise the site manager”Darrel“ on Bracewell Gardens Earby he has gone above and beyond to help my husband and I to resolve issues on site

Sue · 15 April 2026 · Gleeson Homes Yorkshire West Knottingley

5/5

Trustpilot

Mixed Reviews - Concerning

Hi Gleeson Homes,

Ravi · 13 April 2026 · Gleeson Homes Yorkshire West Knottingley

Agent replied · 1 June 2026

Thank you for taking the time to read our reviews and for sharing your concerns. We understand that consistency at the completion and handover stage is a vital part of the home buying experience. We’re pleased that our sales teams are consistently recognised for the support they provide early on, but we also take feedback about quality checks and post handover care very seriously. We actively use customer feedback to improve our service, and our customer care teams remain in place to address any issues promptly should they arise. We are also continuously reviewing our internal processes and quality control measures at completion to ensure closer coordination between our construction and customer care teams. For further reassurance, once your new home is fully built, an independent building inspector will inspect to ensure your new home meets the NHBC standards before handover takes place. We appreciate that buying a new home is a big decision, and we’d always encourage prospective buyers to speak directly with our team, visit our developments, and ask any questions they may have so we can provide reassurance and clarity at every stage. Kind regards, Gleeson Homes

5/5

Trustpilot

Amazing experience!

I have had an amazing experience reserving a home with Dani! She has been super informative, positive and helpful throughout the entire process and has me feeling excited for the next steps I buying my first home.

LM · 12 April 2026 · Gleeson Homes Yorkshire West Knottingley

Agent replied · 1 June 2026

Thank you for taking the time to leave a review, we’re grateful to you for sharing your experience and pleased to hear how supportive Dani has been throughout the process. Wishing you all the best in your new home! Kind regards, Gleeson Homes

1/5

Trustpilot

Avoid Avoid Avoid

Find new evidence of Gleeson homes being built horrifically on a weekly/monthly basis. Avoid unless you have 50k+ to rectify issues as they either don't care or don't have a clue when you contact them in attempt to resolve issues.

A · 7 April 2026 · Gleeson Homes Yorkshire West Knottingley

Agent replied · 13 June 2024

We are sorry to hear you’ve been experiencing issues with your home. We remain committed to investigating any concerns raised directly with us. If you haven't already, please email our Customer Care team at customercare@mjgleeson.com referencing your full name, development, and plot number to help us investigate your concerns further. Kind regards, Gleeson Homes

5/5

Trustpilot

I would like to extend my sincere…

I would like to extend my sincere thanks to Toni for the amazing service and support provided throughout my housing application and house reservation process. Toni demonstrated exceptional professionalism, clear communication, and genuine dedication at every stage.

Ugne · 4 April 2026 · Gleeson Homes Yorkshire West Knottingley

Agent replied · 1 June 2026

Thank you for your wonderful review and for sharing your experience with Gleeson! It's great to hear how helpful Toni has been throughout the homebuying process. We hope you enjoy making many happy memories in your new home. Kind regards, Gleeson Homes

1/5

Trustpilot

Tees Valley Tyne and Wear customer…

Tees Valley Tyne and Wear customer service is so bad. Ive been chasing up problems I’ve had for years. To then be told the problems were never reported. I then found the email trail from my side and email responses from the company. Sent this in and shock there’s no response. I’ve rang multiple times and get no further. Who else can I complain to

Nusrath · 17 February 2026 · Gleeson Homes Yorkshire West Knottingley

5/5

Trustpilot

Bracken Park

I was kept informed at every step of the process of buying my home with Gleeson. Nothing has been too much trouble and I have genuinely felt like a valued customer throughout.

Kerry · 16 February 2026 · Gleeson Homes Yorkshire West Knottingley

5/5

Trustpilot

My partner and i are first time buyers…

My partner and i are first time buyers and had no clue were to begin! Angie at Holton Croft was so so attentive, sometimes you feel under pressure when visiting show homes but Angie made us feel so at ease and relaxed she was that good we ended up reserving! Thank you Angie your service was second to none, it was a pleasure meeting you, we also communicate with Cheryl the sales rep and she is absolutely amazing also, she has helped us understand everything and gone through everything to help our house buying process that much simpler! Thank you Jordan and Luke :)

Jordan · 16 February 2026 · Gleeson Homes Yorkshire West Knottingley

1/5

Google

Formal Public Complaint, Gleeson Homes, Northbeck Grange, Bradford I purchased a Gleeson Homes property at Northbeck Grange, Bradford (Plot 8 Northside Road) in February 2022 as one of the very first buyers of this development. Since handover in June 2022, my experience has been nothing short of systematic negligence, misrepresentation, and repeated breaches of contract. Despite paying the property in full prior to handover, the home was delivered incomplete, unsafe, and unfit for purpose, and nearly four years later, nothing has been resolved. Outstanding Issues Include: • Rear garden: Entirely unfinished, overgrown, unsafe, and unusable. I paid privately to have it cleared, yet it has reverted to a “jungle,” leaving me without access or enjoyment of my garden for almost four years. • Driveway: Incomplete at handover; caused damage to my vehicle (invoices available). • Garage rear door: Damaged and never replaced. • Paintwork & woodwork: Multiple areas unfinished or poorly completed. • Extractor fan: Never installed, despite repeated requests. Timeline of Failures: • 2022, 2023, 2024: Numerous visits to Gleeson offices, speaking to multiple staff, each time being told the matter was “escalated,” yet no action was ever taken. • Multiple emails, letters, and formal complaints submitted, including a formal notice of breach of complaint handling commitment, all ignored or inadequately addressed. • Repeated assurances by staff that issues would be resolved, yet no written confirmation, no rectification, and no communication has been provided. Impact: • Financial loss: driveway damage, garden maintenance, and unfinished works. • Emotional & health impact: extreme stress, anxiety, and worsening of pre-existing mental health and medical conditions. • Loss of enjoyment of home: unable to use garden or fully occupy my property for nearly four years. Assessment: Gleeson Homes’ actions constitute: • Misrepresentation and mis-selling of a private, complete home. • Breach of contract: failure to provide a property in a safe and finished condition. • Negligence: causing property damage and financial loss. • Failure of statutory obligations under the Consumer Rights Act 2015 (goods must be of satisfactory quality, fit for purpose, and as described). • Appalling customer service and aftercare: repeated failure to respond, escalate, or resolve serious complaints. Demand for Resolution: I formally demand: 1. Immediate and full rectification of all outstanding works, including rear garden, driveway, garage door, extractor fan, paintwork, and woodwork. 2. Full financial compensation for vehicle damage, garden maintenance, loss of enjoyment, emotional distress, and prolonged inconvenience. 3. A senior representative assigned with authority to oversee resolution and provide regular updates. 4. Acknowledgment and apology for repeated failures and misrepresentation. This complaint serves as official notice of my intention to escalate to: • New Homes Ombudsman (if applicable) • NHBC Warranty team (for development and build quality issues) • Legal action for misrepresentation, breach of contract, negligence, and statutory violations. Despite being one of the first buyers and paying in full, Gleeson Homes has left my property in an incomplete and unsafe state for nearly four years, with no resolution, communication, or accountability. I urge all prospective buyers to exercise extreme caution when dealing with Gleeson Homes.

Hassan · 16 February 2026 · Gleeson Homes Yorkshire West Bradford (Northside Road)

5/5

Trustpilot

Would recommend 100%

What an awesome journey it has been with the Gleeson team. Great communication, very warm and friendly staff and above all, very helpful. Angela and Cheryl, thank you so very much!

Mr · 14 February 2026 · Gleeson Homes Yorkshire West Knottingley

5/5

Trustpilot

Great team!

Very good team on board. Kept informed and happy to answer any questions anytime. Angela and Cheryl have gone above and beyond to ensure we are having a great journey. Thank you Gleesons!

LindaR · 14 February 2026 · Gleeson Homes Yorkshire West Knottingley

5/5

Trustpilot

Liam Connolly

Liam Connolly, at the shorelands kept me fully informed from day 1 of purchase, he positively helped when I had queries or difficulties, on moving day he met with me and the building manager to inspect the properties was polite respectful and punctual.

Pat · 14 February 2026 · Gleeson Homes Yorkshire West Knottingley

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Gleeson Homes Yorkshire West

Which Gleeson Homes Yorkshire West office has the most reviews?

Knottingley has the most, with 1,148 reviews rated 3.7 out of 5, followed by Bradford (Northside Road) with 23.

Where are the Gleeson Homes Yorkshire West offices?

The four Gleeson Homes Yorkshire West offices, by town:

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