Trusted Agent profile
★★★★★
1,212 reviews across 4 offices and 2 platforms
Gleeson Homes Yorkshire West has four offices, in Knottingley and Bradford (three offices). Together they have 1,212 reviews on two platforms, rated 3.6 out of 5 overall.
Gleeson Homes Yorkshire West's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThe most amazing sales woman I’ve ever…
Plot 31, Willows! The most amazing sales woman I’ve ever met. Deborah was so helpful and took extra care in her dealings. She made the process flow. Really happy to have met her. Deborah is a bright shiny star. A credit to Gleeson. Thank you.
Thank you for your review.This really is fantastic feedback, and we will be sure to pass this on to Deborah - she will be delighted!Kind RegardsGleeson Homes
5/5
TrustpilotSeamless Journey to owning our home (Dane Park)
Getting a mortgage offer within a week doesn’t sound realistic but with the help of God and Leanne, this was made possible. Leanne made me realize that business is not all about making profits but rather customer satisfaction. She kept on following up till we moved in and ensured we had our Christmas celebration in our new home. We got the perfect home for, thanks to Leanne. She was very pro active, attentive and prioritized our maximum satisfaction by offering us choices
Thank you for your reviewIt's great to hear that Leanne was able to pull out all the stops and help ensure that you were in your new home ready for your first Christmas as a Gleeson homeowner!We pride ourselves on putting our customers first, and its lovely to hear that this is how you felt during your purchase journey.We wish you many happy years in your new Gleeson home.Kind RegardsGleeson Homes
5/5
TrustpilotI have recently reserved my property…
I have recently reserved my property with Gleeson and Sharon at Rainsborough Park has been nothing but amazing! So happy with the support I’ve been given so far and looking forward to the rest of the process. Will provide a further review down the line. Thanks again Sharon!
Thank you for your review JessicaIt is lovely to hear how well Sharon has looked after you so far in your Gleeson journey.We look forward to your next review as you progress through the exciting journey ahead!Kind RegardsGleeson Homes
5/5
TrustpilotShelly and Sue- Rhodes Point
Shelly and Sue were amazing at Rhodes Point in Worksop.We originally rang to see if we could have a look round one of the houses we’re interested in and came out with so much information!Shelly was knowledgeable and gave us all the information we needed to make our decision. We are so grateful for both ladies at this development. We felt welcomed and valued when entering the office.Sue showed us a house and showed us all the features- a true professional.Thank you both so much for your help. We look forward to starting our Gleeson journey!!Laura & Corey
Thank you both your review Laura and CoreyIt is really great to hear how well Shelly and Sue looked after you when you visited our Rhodes Point development.We also cant wait for your to start your Gleeson journey with us, and the team at Rhodes Point will be looking forward to working with you more in the near future!Kind RegardsGleeson Homes
5/5
TrustpilotPlot 44 The Pastures-Mary
Plot 44 The Pastures-A massive thanks to Mary at Gleesons for helping us complete at our dream home. She was constantly going above and beyond for us, and we are very grateful for her service. Nothing was too much for her!Thanks again,Abi and Brayden
Thank you both so much for your review Abi and BraydenMary will be thrilled to hear how well you think she looked after you durung your purchase experience.We will be sure to pass on these kind words - she will be delighted!Kind RegardsGleeson Homes
5/5
TrustpilotAmazing service
Amazing service, love our Gleeson home We decided on a cork very spacious! Our sales executive (Leanne) went above and beyond! Couldn’t be happier be with the whole process with our new home !
Thank you for your review CraigIts lovely to hear that you couldn't be happier with the whole process of buying your Gleeson home....thats certainly the service we always strive to deliver!Kind RegardsGleeson Homes
5/5
TrustpilotThank you Leanne .
The Sales agent whom we dealt with was very helpful, she supplied all information on our first visit and happily showed us around the show homes. From Day 1 when we went to inquire till when we moved in few months after, she was very helpful. Leanne was a major source of encouragement, she is always available to listen, very friendly and has positive altitude. She believed in us and was a great motivation to us, always breaking the good news to us. She helped us in a great way in making this dream possible .Thank you Leanne .
Thank you for your lovely review AyodejiLeanne will be thrilled to read how well you feel she looked after you during your purchase journey with us.She will also be delighted at the part she played in making your dream of owning a Gleeson home come true!Kind RegardsGleeson Homes
5/5
TrustpilotMiddlestone Meadows plot
It’s been over a year since we moved into our lovely home and we never had a problem since. The journey was a bit hectic for me as I was pregnant that time and working at the same time but Jackie was fab and very helpful and made the journey smooth for us. Jackie knows exactly what she’s doing, professional, very pleasant lady. I would definitely recommend Gleeson homes in Middlestone Meadows.
Thank you for your review JoyceIts delightful to hear how well Jackie looked after you at what must have been a very busy time for you and your family.We will be sure to pass on your kind words to Jackie, who we are sure will receive them with much pride and appreciation!Kind RegardsGleeson Homes
5/5
TrustpilotWe would give more stars if possible…
We would give more stars if possible for Senior sales executive Toni who is currently working from Sutterton. She has been brilliant. Being first time buyers we was very anxious however Toni had put us at eas every stage; nothing is ever to much or a silly question. Anything we have wanted to know she has answered straight away and given full detail. Toni really deserves to be appreciated for the brilliant work she does. Many thanks toni
Thank you for your lovely review Katie.It certainly seems like Toni has delivered the sales experience that we always aim, for which is fantastic!We will be sure to pass on your kind words - Toni will be delighted.Kind RegardsGleeson Homes
5/5
TrustpilotOur experience
My partner and I found Gleeson after looking at multiple developments, nowhere offered what we were looking for apart from Gleeson where we've purchased a beautiful 4 bedroomed home in December. The service we have received from Sales Executive Leanne Leighton has been second to none, guiding us through every part of the process, no question was too stupid and no request was any bother, even after completing the sale, an absolute credit to this company who are very lucky to have her. The workmen on site have looked after us well, especially Mark and Ian, completing any snags found there and then, or any manufacturer faults reported, we are very happy homeowners!
Thank you for your review SadieWe are so happy to read how well Leanne has guided you through your purchase journey with Gleeson, and that Ian and Mark have also provided a top notch service to you post completion.Hearing that you are "Very happy homeowners" is a delight!We wish you many happy years in your new home.Kind regardsGleeson Homes
5/5
TrustpilotOnly good things to say about this house builder..
Brilliant company to deal with and to purchase a New Build house from.We first arrived at the Meadowcroft development in Winterton, North Lincolnshire the day after visiting a competitor’s development, unfortunately we had left the competitor development with a less than positive feeling.Thankfully at Meadowcroft we got this amazing fuzzy feeling, and a positive vibe that this was going to work from the start, this was only a few minutes after walking through the door at the sales office, then after seeing the houses on offer the positive vibes and discussions with the salesperson continued.As we were going for a part exchange, we had to wait for an evaluation and offer from the Gleeson PX company for our existing home before we could do anything, however we still got a feeling for the houses available on the development on that first meeting and went home with some ideas on what we would go for.Less than 2 weeks later we had our PX offer and we were back at the development to see what was available, we traded up on what we had initially thought we would go for and paid a deposit.Around 8 weeks later we were in our new home, and that happened to be just the start of understanding how good the onsite team really were, 2 snags both dealt with quick and efficiently (logged through the mygleeson site), nothing too much trouble, and other than normal shrinkage gaps no major issues, great quality build with good quality fixtures and fittings.We have had visitors who have had houses built for them and they commented on how good the work was, quality of plaster work etc. as well as the quality of fixtures and fittings and appliance used in the fitted kitchen.Every one of the team that we have encountered are polite and great to deal with. For a few weeks just before Christmas we were right in the thick of the building work being the only finished house at that end of the development, you wouldn’t have known, I was working from home and the building team were extremely respectful, you didn’t really know they were there working on the other houses.Kudos to everyone that I have met and had the pleasure of interacting with, special mention to:Cayne the snaggerChris the joinerAndy in Customer CareSimon the forklift driverScott, Assistant Site Manager (for always keeping me informed)Richard, Site ManagerJill in sales (especially for going above and beyond on handover day and keeping us warm until funds were transferred on what was a rotten day weather wise)You won’t find a nicer group of people anywhere, trust me!We love our new house, our only regret was that we didn’t get to look at the 4 bed showhouse on the initial visit, if we had we would have stretched ourselves for one of the 4 bed houses, that’s our own fault as we had a 3 bed in mind from the beginning, however if Jill was our sales person from the start we probably would have ended up with a 4 bed.Here's hoping this positive review of our experience of buying from Gleeson and living in the property for 7 weeks helps prospective buyers, and doesn’t bite me on the backside later on, and here’s hoping for the next few years of trouble free home ownership!
Thank you for this amazing review JamesThis is one of the most comprehensive and detailsed reviews we have ever had, and the fact that is reflects so possitively on many of the aspects that we strive to achieve is fantastic to hear!We are confirdent that we can continue in this way for you and all customers on our Meadowcroft site, and we will be sure to pass this fantastic feedback on to the entire team who will be blown away!Thank you for taking the time to feedback with this level of detail.Kind RegardsGleeson Homes
5/5
TrustpilotLovely helpful staff
I would like to say a big thank you to the staff at Middlestone Meadows development. The sales representative, Jackie, was fantastic from beginning to end; without her, I doubt I would have moved forward with purchasing my first home here. She is a valuable asset to Gleeson Homes and is always willing to help! Another sales representative named Deena is also very kind and supportive! I'm overjoyed that Gleeson Homes helped me purchase my first house. Although the house came with some defects, the Site Manager Dave was and still is really helpful in fixing them to ensure my home looks just how I expect it to. I will report a defect and within 1 to 2 days, someone will pop over to help fix the problem. Thank you Gleeson.
Thank you for your review ChantelleIts lovely to read how well our sales and site teams have looks after you during your sales journey, and after you have moved into your new Gleeson home.We will be sure to pass on these lovely words, and we wish you many happy years in your new home.Kind RegardsGleeson Homes
5/5
TrustpilotI had a fantastic experience overall
I had a fantastic experience overall , on completion I had a hand over with Scott Isle who has kept in touch & helped with any snags and issues . He has answered my queries timely and really gone the extra mile to make my move painless . I really appreciated the help . In fact all the staff on site have been remarkable . I would never have bought a new build but it suited my current needs so I would again .I would point out the drive isn’t finished and o can’t use it due to the car I drive and little things such as the lino being easily marked ( thin) and the bath tiles only tiled a couple rows above the bath so the wall is already wet and I am paying for my bathroom to be retiled but the house was complete when purchased so there wasn’t any choice and I was surprised the garage didn’t come with electrics . That said the house is lovely for me and as I said the customer service from Scott and his team has been exceptional
Thank you for your review TeresaWe are very pleased to hear about the positive elements of your Gleeson experience, elspecially the fact that Scott and the site team have tended to your needs so well.With regards to your drive, I am sure the site team will be able to advise you when you can expect the final surfacing here, which tends to happen in phases.Should you need any assistance, please do not hesitate to reach out to us either via your 'My Gleeson' portal, or email customercare@mjgleeson.com.Kind RegardsGleeson Homes
5/5
TrustpilotLauren Gleeson’s customer care team.
A great experience with Lauren in Gleeson’s Customer Care team. I needed some details quite urgently that I’d no longer kept a record of and Lauren helped me instantly. I was able to go straight back to my mortgage advisor and didn’t face any delays.
Thank you for your review KatieIt is lovely to hear how well Lauren in our Customer Care team dealt with your enquiry, and we thank you for taking the time to acklnowledge this.Should you need any further assistance, please do not hesitate to call again.Kind RegardsGleeson Homes
5/5
TrustpilotWe went to the open house at the…
We went to the open house at the Pastures site at the weekend. Mary, the sales person, showed us around and was very helpful. She gave us lots of information about shared ownership. We really liked the show homes.
Thank you for your review HarryWe are pleased to hear that you enjoyed your visit to The Pastures.Should you need any further information or assistance, please reach out to Mary who will be happy to help.Kind RegardsGleeson Homes
5/5
TrustpilotThe process was simple from start to…
The process was simple from start to finish, we were supported through each stage by Jackie from the Middlestone meadows plot. She was very informative & we felt very comfortable approaching her with any questions. The process from start to finish was fast and we are very pleased with the customer service from Gleeson. Even after moving in, they have been on the ball with regards to any snags we needed looking at & these were rectified quickly.
Thank you for your review LucieIt is always nice to read that the sales journey you had with Gleeson was so good, and that you are equally happy with the service from our site team post completion.We will be sure to pass these details on to our team at Middlestone MeadowsKind RegardsGleeson Homes
1/5
TrustpilotVery poor company the workers playing…
Very poor company the workers playing come catch me around the tractors and running over my fresh new turf
Thank you for your reviewWe have spoken to the contractors on site to address this issue, and we have also reached out to your land lord as we have no record of any damages to the turf being raised through the correct channels.Should this issue be logged by them, we will investigate and respond to the issue through them.Kind RegardsGleeson Homes
5/5
TrustpilotProfessional and friendly approach to customers
Professionalism at its peak was my experience when I visited Vickers Grange for an appointment. The sales person welcomed us warmly and went through all the paperwork and site inspections with us . A very detailed explanation of everything involved was done in the most amazing way possible and the follow up was cool as well. While this could be said to be the norm, the warmth around the sales representative showed that this wasn’t just about business but a big effort to ensure customers were more than satisfied.
Thank you for your review OdohHow lovely it is to read about the "warmth" you felt from our sales executive when you visited our Vickers Grange development.We will be sure to share this feedback and the lovely sentiment with the team, as this is genuinely such a lovely message!Kind RegardsGleeson Homes
3/5
TrustpilotChimes Bank, Gleeson Homes
A bit of a mixed experience with Gleeson - the purchase to completion was great, largely due to Caroline the Sales Executive at Chimes Bank . She was great & a credit to Gleesons. Without her help and support we would not have got here. The after sales however has left a bit to be desired, largely due to a lack of communication. A few faults which have pretty much now been resolved.That said, the latest defects have been rejected - apparently plaster falling from the ceiling is acceptable as long as it's in under 7 places, and damp is ok despite the temperature being within the suggested range.
Thank you for your review Steve.We are pleased to hear that you have had a largely positive Gleeson experience so far.We are pleased to hear that your post completion issues have pretty much been resolved now, but should you have any ongoing concerns please do not hesitate to contact us either via your MyGleeson app, or by emailing customercare@mjgleeson.com.Kind RegardsGleeson Homes
5/5
TrustpilotPinfold Park Bridlington
Pinfold Park BridlingtonWe moved into our Kilkenny house a couple of months ago. Sharon has been very helpful and professional throughout, When there has been a problem she and the onsite manager, (Tammy) have been more than helpful and the glitches have been sorted. We would recommend Gleeson to friends.
Thank you for your review RosemaryIts great to hear that the team at our Pinfold Park development have been so helpful in ensuring you have settled into your new Gleeson home.We will share this feedback with them - they will be delighted!Kind RegardsGleeson Homes
5/5
TrustpilotRainsborough Park
I have given an overal review of my customer experience of 5 stars, based on all staff I have interacted with, especially Sharon Binns who's "can do " attitude and nothing is too much trouble resonated with us, especially as she fought hard to get us the ceramic flooring we wanted. Neil Whitford, a true professional, who goes the extra mile and is in constant contact with me, to ensure any issues/snags we have are taken care of swiftly. I totally accept that new builds have snags and I will revisit this review at a later date (we have only been In a month) with an update to see if everything has been taken care of to our satisfaction. So far overall, all staff strive for customer satisfaction, which is far derived from all the negative comments about Gleeson homes.
Thank you for your review RichardIts great to hear how well the team at Rainsborough have looked after you so far. Please don't hesitate to contact them should you have any questions or concerns, and we will ensure that this positive experience continues!Kind RegardsGleeson Homes
5/5
TrustpilotRainsborough Park, Knottingley
Been amazing from start to finish, had a few small snags once moved in and all has been sorted within a timely manner. Couldn’t be happier with my new home and I trust that should anything come up they will be on hand to help sort it.Sharon and Josh kept in touch throughout, from sale to completion.The site manager was fabulous, only met him at site when we were viewing the property being built but he was able to answer any questions I had and since moving in if we have needed anything, even down to a tin of paint for a few marks we made moving in they have been straight round. I have had multiple phone calls since moving in to make sure we are settled in and checking if we have anything that needs checking or snagging. I can’t fault the build it’s perfect! So so pleased with our new home.Thank you to the wonderful team at Rainsborough Park, Knottingley
Thank you for your review FayezIts great to read how you have had such a positive Gleeson experience from start to finish, and that both our sales and site teams have supported you all the way.We will be sure to pass these kind words on to the team at Rainsborough - they will be delighted!Kind RegardsGleeson Homes
5/5
TrustpilotStella Overall
Buying our forever home on Bracken Park was the most amazing experience with massive thanks to Stella Overall who went above and beyond to help our move go as smoothly as possible nothing was to much trouble for Stella.
Thank you for your review Sally.Its fantastic to hear how well Stella has looked after you during your purchase journey, and we will be sure to feed back these lovely words to her!Thank you againGleeson Homes
5/5
TrustpilotJackie is very approachable and very…
Jackie is very approachable and very helpful. She provided all the information we needed.
Thank you for your review TrexaWe are pleased that our sales executive was able to assist you so well.Please could you advise us of which development you visited so that we can feed this back to the correct person? (we have two Jackies in the region)Kind RegardsGleeson Homes
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Knottingley has the most, with 1,150 reviews rated 3.7 out of 5, followed by Bradford (Northside Road) with 23.
The four Gleeson Homes Yorkshire West offices, by town:
