Trusted Agent profile
★★★★★
1,212 reviews across 4 offices and 2 platforms
Gleeson Homes Yorkshire West has four offices, in Knottingley and Bradford (three offices). Together they have 1,212 reviews on two platforms, rated 3.6 out of 5 overall.
Gleeson Homes Yorkshire West's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI visited the site at Monarch Green on…
I visited the site at Monarch Green on Friday 24th May and found the Sales Advisor Deborah very helpful and professional. Thank you Deborah for the warm welcome and information received.
Thank you for your review JoanWe really appreciate your feedback, and should you need any further assistance, please do not hesitate to contact Deborah again who will be more than happy to help!Kind RegardsGleeson Homes
5/5
TrustpilotWe had a very good experience
We had a very good experience with gleeson homes while purchasing our new building at acklam gardens Middlesbrough and I would say this is because of the Jackie who was helpful throughout our purchase process and she had updated us every week through our new build updates.
Thank you for your review VishalIts great to read about the excellent service that Jackie has provided to you, and we would like to thank you for taking the time to feed back to us in this way.Kind RegardsGleeson Homes
1/5
TrustpilotUnfinished
Upon buying our house, we could not have been happier at first thanks to the agent who helped us throughout the process. However, after being in our house 12 months we feel we have been fobbed off by Gleeson. At point of purchase, we were led to believe that every plot would be occupied by its owners, and it was not until after completion that Gleeson revealed they had actually sold the remaining properties to an investor to be rented out. Since being off site, the place has been left an absolute mess. There are far too many patches of turf that are not tended to so are overgrown and unsightly. There is remnants of rubbish and equipment left over at the entrance to the site that is yet to be moved. The roads/driveways/pavements are a mess. We are constantly told that work is due to begin imminently, however months and months pass and nothing changes. The site unfortunately is an eyesore.
Thank you for your reviewPlease can you share with us the name of your development and your plot number so we can look into these issues for you and respond in full?Kind RegardsGleeson Homes
5/5
TrustpilotI visited Acklam sales site over the…
I visited Acklam sales site over the weekend to view a home which I’m interested in on another site. I have spoken to several advisors but have to share that Jackie on this site was very helpful. She listened to my future move reasons, shared valuable information but most of all she was warming, knowledgeable and professional. I hope she crosses my path again on my house hunting journey.
Thank you for your review.We are obviously delighted that Jackie has left such a positive impression on you, and we are very appreciative that you have taken the time to share your experience with us.We hope that we can assist you in the near furture still further with your search for a new home!Kind RegardsGleeson Homes
5/5
TrustpilotAcklam Gardens - Excellent advisor experience
I stopped by the Acklam Gardens development to view a show house type I wasn’t able to see on the development I’m looking at, upon stepping into the office I was greeted with a friendly welcome from Jackie. Despite not having interest in that specific development, Jackie spent a considerable amount of time listening to and answering questions around the house types and Gleeson homes overall, she was knowledgeable and professional in a warm and genuine way which didn’t give off any hard sell. It was a pleasure to be greeted with Jackie after having a range of different experiences whilst out viewing different developments across a range of builders. I was able to leave with my questions answered alongside more information which has certainly added to my buying experience - overall, great experience.
Thank you for your review GemmaWe are obviously delighted that Jackie has left such a positive impression on you, and we are very appreciative that you have taken the time to share your experience with us.Jackie does a fantastic job for us, and we are pleased that she was able to answer all your questions and leave you feeling fully informed.Hopefully we will see you again soon on this or another fantastic Gleeson development!Kind RegardsGleeson Homes
5/5
TrustpilotAs a keen prospective first-time buyer
As a keen prospective first-time buyer, I am drawn to Gleeson home owing to its Acklam (Middlesbrough) location, ease of access to services and transportation, as well as its modern features, energy-efficient technologies, and experienced sales/properties executive (Jackie Waller) in contact - David
Thank you for your reviewWe are delighted that you were pleased with what you saw when visiting our Acklam Gardens development recently.Please do not hesitate to reach out to Jackie should you need any further assistance, and thank you for taking the time to share your experiences with us.Kind regardsGleeson Homes
1/5
TrustpilotExtremely Poor Customer Service - Willows Park
Having purchased our first new build in December 2022, we were initially impressed with Gleeson as we had very little issues, and any issues we did report to them, were fixed promptly. However, fast forward 18 months and the story is very different. Gleeson are responsible and liable to continue to fix snagging issues for 2 years, but as we are nearing the 2 years, and with our site packed up, therefore more of an inconvenience for them to come out to us, they are declining our requests left, right and centre - most commonly for the reason of ‘this was not reported at completion’. How can we report an issue at time of completion that was not present at this time as it has been caused by the settlement of the house over 18 months? My favourite was when we reported the front turf as dying as it had snowed the day after it was laid. They told us they couldn’t do anything as we ‘didn’t report it at time of completion’, even though we moved in with no turf and the turf wasn’t laid by Gleeson until 3-4 weeks post completion - they chose to decline this without first checking whether they’d laid the turf.Our top kitchen cupboards are an absolute shambles and the extractor fan has even fallen off the wall. One of their OWN builders commented on the state and poor fitting of these cupboards and stressed we should report it to Gleeson. But as expected, they are refusing to fix this as we ‘did not report it at time of completion’. Across our development, many of the houses are struggling with drainage in the gardens. We too reported this issue about 2 months after moving in. At the time, we were told turfing the garden would solve the issue. However, our garden is constantly waterlogged. Even after several dry days, there is still squelching as you walk over it. We carried out our due diligence and performed a drainage test. This highlighted that the land drain under the soil was sufficient, however, the soil itself is too compacted and not permeable. We reported our findings to Gleeson, who have declined to correct this, even though NHBC states soil must be permeable. On top of all of this, Gleeson also failed to inform of us of an incentive that was available to us at the time of our reservation, thus breaching two of the consumer codes. We had to pursue this for 9 months before they finally admitted they were at fault and compensated us accordingly. Even throughout this period, the sales advisor continued to tell us there was no incentive on our property but could not provide us with any evidence to support her claim, hence why we continued to pursue. After finally being looked into properly, they confirmed we were eligible for the incentive and we should have been informed about it at the time of our reservation. As mentioned by another reviewer, we still haven't had our drives topped with tarmac, the damaged kerbs have yet to be replaced and the road has still not been finished either. If you are unfortunate enough to be buying a Gleeson home, be sure to check and ask about all incentives available so you don’t miss out like we did. You stand half a chance of snagging issues being fixed during the first few months, but 18 months in and when the builders have left your site…. good luck! We will be taking our issues to NHBC.
5/5
TrustpilotHardwicke Place - Linda
Very lucky to have been supported in my purchase by the lovely Linda at this development.Linda is an asset to your company and you're very lucky to have her. She has a thorough understanding of the sales process. What my needs were as a customer and was as accommodating as possible to make sure I found the right home with the things that mattered to me. Linda went through all of the finer details to ensure I understood and was very transparent when providing updates of how things were progressing along. Really can't fault how she handled my sale and could not recommend her highly enough.Genuine person who seemed to actually care which in sales is hard to find! Thanks again Linda 😊
Thank you for your review GabrielleIt is fantastic for us to read about the brilliant service Linda has provided to you at our Hardwick Place development.She will be delighted when we share this feedback with her, and we thank you again for taking the time to share your experience with us - it really is appreciatedKind RegardsGleeson Homes
1/5
TrustpilotOUR DREADFUL GLEESON HOME
My wife and I bought a gleesons home in September 2023 and have had nothing but problems, we were told on 3 separate occasions including at the point of sale that NO houses would be council/social housing, then 2 months ago we found out (without consultation) they sold several properties which they had trouble selling to the local council and they changed the covenant which we signed to (also without consultation).We would NEVER had bought the house under such conditions and gleesons have flatly refused to compensate us or apologise.Our doors to the house have NEVER locked since the day we bought it and we have contacted the endlessly since September 2023 it is now nearly June 2024!!!!!.The salesperson who sold us this house is particularly awful and a liar, we were told our house had a sea view which was untrue and we asked her 3 times about the social housing and she promised us this would never happen, she couldn’t have been nicer until we had problems then we were brushed off like we didn’t matter.There is still no road surface despite being topped out months ago.DO NOT BUY A GLEESON HOME YOU WILL HAVE NOTHING BUT TROUBLE
1/5
Trustpilot3 years on and still no driveway!
We've been in our house now for 3 years. STILL waiting for the drive to be finished. We were told last October, the weather is now too cold to finish the drive (that's the 3rd drive they've laid), so let's agree on April 2024.April 2024 arrives and goes, appreciate we had bad weather, but still no contact from Gleeson, we have to start chasing them all over again! Customer service manager informs us they have passed it to manager who deals with this - we have to withhold our telephone number as he's blocked us, he says we'll be in touch when the drive people get back in touch, how long does it take to put a date in a diary?You would think they would sort this out, we have been waiting 3 years! They didn't wait so long to take our money from the bank.We're expecting them to tell us next that the weather is too hot to do the drive, that will be another year gone. I think the only way we get this sorted is through our solicitors. DON'T go near this company, you can get a lot better property and certainly better customer service elsewhere.
1/5
TrustpilotIssue still not resolved another promise not completed
Reported earlier that more than 2 yrs ago estate finished and roads/ pavement not finished. Estate still a bomb site to drive around raised manholes. Promised answer but still waiting Same every time contact themAvoid Gleeson homesNow only option report Gleeson to NHBCBirch Green estate. Plot 52Now near end of May 24 and no surprises road and pathways still not doneGleeson you must be the worst builder ever and never deliver your promises
Thank you for your review GaryPlease can you share your development name and plot number with us so that we can investigate these issues for you?Kind RegardsGleeson HomesFurther updateGood morning GaryI am pleased to be able to confirm that our technical team have advised that that following some remedial works to some of the drainage on the development, they anticipate that the final surfacing works will be commencing early April. We have a contractor lined up to carry out these works immidiately once the drainage works are completed.We apologise for the delays, but these issues should be resolved within a matter of weeks now.Thank you for your patience.Kind RegardsGleeson Homes
5/5
TrustpilotBrilliant Squirrel Fold
We have had a really lovely experience from start to finish. The Sales staff Jon, Claire and Louise have been very helpful throughout and nothing has been too much trouble for the Site Manager Matt. Even on moving in day was really smooth and well organised. Can't fault the whole process would definitely recommend to others Thankyou
Thank you for your review NancyWe are delighted to read about the great service provided by both our site and sales teams.Its wonderful to hear that your move went so smoothly and that you are happy to recommend Gleeson to others!Kind RegardsGleeson Homes
1/5
TrustpilotShambles
I have been in my property for nearly 18 months and have raised a number of concerns with the site manager. One issue has still not been rectified since moving in after being promised on a number of occasions by Neil (site manager). Absolute Shambles.
Thank you for your review BilalWe have reached out to our regional customer care team who have confirmed that we have one minor defect logged on our system to resolve for you.They have tried to call you this afternoon to follow up but have been unable to get through as of yet.If you can call them back at your convienience we are sure we can progress this issue for you quickly.Kind RegardsGleeson Homes
5/5
TrustpilotWe’ve had a great experience with…
We’ve had a great experience with Gleeson! Very minimal issues with our first home at Sutton Heights, and any issues we did notice were already picked up on by Ian, the site manager, who seems to take real pride in the homes which is lovely. Richaella and Sean have been very helpful as well throughout the buying process. Can’t complain at all!
Thank you for your review LaurenWe are delighted to read that you have had such a positive Gleeson experience with your first new home.To read that you have had great support from sales during your sales journey, and our site team post completion is fantastic to hear.Thank you for taking the time to leave us this feedback - we really do appreciate it!Kind RegardsGleeson Homes
5/5
TrustpilotVery friendly and accommodating when…
Very friendly and accommodating when asking questions and being shown around the plot
Thank you for your review Mr SquanceWe appreciate you taking the time to share your recent experience with usKind RegardsGleeson Homes
5/5
TrustpilotGreat service
Thank you for your feedback Ciaran - its much appreciated.
5/5
TrustpilotThank you so much Temi Gold for all…
Thank you so much Temi Gold for all your help with purchasing our new home at Tulip Fields. From the viewing to you help with getting the purchase finalised you were amazing! So pleased with our new home.
Thank you for your review TendaiIts wonderful for us to hear how well Temi looked after you at our fantastic Tulip Fields DevelopmentReading that you are so pleased with your new home is fantastic, and we wish you all the best for the future.Kind RegardsGleeson Homes
4/5
TrustpilotMoorside Place, Carlisle
The sales executive we dealt with, Naomi Bell - couldn’t fault her. Although we did not end up purchasing from Gleeson, the process of viewing the show home and discussing our options was very smooth, down to her attentiveness and communication. Only reason this isn’t 5*is because we didn’t go through with the property, so can’t speak for that aspect. Other than that, great all round!
Thank you for your review DarrylWe appreciuate your feedback on your recent Gleeson experience, even though at this point you did not proceed to purchase.Please do not hesitate to reach out to Naomi if there is anything at all we can do to assist in the future.Kind RegardsGleeson Homes.
5/5
TrustpilotSutton Heights Development
Recently moved into the Sutton Heights development. All the way through Richaella has kept me up to date on every little thing happening and helped with all the questions I had, which was even more helpful as I hadn't bought a new build before so didn't know the process, but she made everything easy.
Thank you for your review Josh.Its great for us to read a review like this and see how helpful our team at our Sutton Heights development have been to you.Thank you for taking the time to share this feedback with us.Kind RegardsGleeson Homes
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
4/5
GooglePoor site. Cheap houses
5/5
GoogleGreat houses
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Knottingley has the most, with 1,150 reviews rated 3.6 out of 5, followed by Bradford (Northside Road) with 23.
The four Gleeson Homes Yorkshire West offices, by town:
