Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 4/5
TrustpilotGood Customer Service
A family friend introduced Gleeson Homes to me and asked me to speak with Karen. I rang Karen on a Tuesday, not knowing it was her off day. Karen gave me a call back as soon as she resumes the office the next working day. We had a conversation, and she booked an appointment with me.I and my wife went to Vickers Grange development in Bircotes to take the first step of getting a new home. Karen was very helpful. She took us around, gave us the necessary information and support we required to getting our new home. She was very welcoming and kind to us.I would say we received good customer service from Karen. I will definitely recommend Karen & Gleeson Home to my friends and family.
Elvis · 1 July 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review ElvisWe are delighted to read such a positive review about your Gleeson experience, and the wonderful feedback on the service provided by Karen.Thank you so much for taking the time to share your experiences with us.Kind RegardsMark
★★★★★ 5/5
TrustpilotFantastic Experience with John at Bracks Farm
Our sales exec John at Bracks Farm has been unbelievable. His customer service is next to none, he has answered every question (trust me there’s been a lot as first time buyers) with as much detail as humanly possible. John has come through on every promise, we’ve been in our home a month and he’s popped round multiple times to make sure everything is ok again answering any questions and resolving any issues we have had. Despite being very busy with this large site he always makes time for you. John has made buying our first house an extremely easy and pleasurable process and I couldn’t recommend this site more! Fantastic experience!
Elise · 30 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review EliseWe are delighted to read what a wonderful service John has provided to you during your Gleeson purchase journey.Supporting first time buyers is something Gleeson pride ourselves on, and its fantastic review is evidence of John doing just that!Thank you so much for taking the time to leave us this feedback - it really is appreciatedKind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotI found the onside sales person Tina…
I found the onside sales person Tina Walker on Model Walk very helpful, professional, friendly, approcable and nothing ever to much to help with on numerous occasions since Tina took over Model Walk site. Tina was there to help when there became site management issues.
Karen · 30 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review KarenWe are pleased to read about the support that Tina has provided to you, and we really appreciate you taking the time to leave us this positive feedback.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotWe have just moved into a new Gleeson home.
We have just moved into a new Gleeson home on Crown gardens. We were guided through the whole experience from first showing interest on the development to completion and moving in by Amaara, she looked after our interests every step of the way. Everyone on the development seems so friendly and nothing is too much trouble for Mark the site manager, anything you need doing he will sort it. Well done Amaara and Gleeson we are very pleased with our new home.
Lyn · 29 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review LynWe are please to hear that you are settling into your new home with your lovely new neighbours. We are also delighted that you are happy with the service provided by Amaara and Mark both during your purchase, and post completion.Thank you so much for shaing your experience with us in this review.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotTina Walker - Model Walk, Creswell
The site we wanted to purchase a property from did not have the specific show home we were interested in buying. Luckily we were fortunate enough find the lovely Tina Walker from the Creswell Model Walk site, she was happy to show us around the show home even though we weren’t purchasing the property from her. We’re very grateful of Tina and her time to show us around as we feel this really solidified our decision with a Gleeson home. Thanks so much Tina
B.Hans · 29 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your reviewWe are delighted that Tina was able to assist you so well with your visit to see the Gleeson Show home that most suits your needs, and we look forward to supporting you in your ongoing purchase journey.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotJohn- Bracks Farm
John was very helpful and always went the extra mile! He was happy to answer any questions we had and was thorough, always kept us up to date. ⭐️⭐️⭐️⭐️⭐️
Rebecca · 29 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review RebeccaWe are pleased to read how well John has looked after you guring your Gleeson purchase journey, and we thank you fo taking the time to leave us this feedback.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotBracks farm - Bishop Auckland
John from bracks farm at bishop auckland helped us through our first time buyer journey! He has been nothing but perfect and has helped us every step of the way. Nothing has been too much trouble for him. John was informative and really nice every time, brilliant serviceThankyou John
Jerrie · 29 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review JerrieIt makes fantastic reading to hear how well John has looked after your whilst you have been purchasing your new home! Thank you for taking the time to leave us this feedback - it really is appreciatedKind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotWe bought our first home with Gleeson
We bought our first home with Gleeson, Amaara helped make the process as smooth as possible and she was so helpful with explaining the process to us. She helped us from the very beginning with getting us in contact with a mortgage advisor, we wouldn’t be in our first home now if it wasn’t for her. A real credit to the team. We moved in quickly, any snags we found prior to moving in were done for the day we moved in. Any snags with the house we’ve had since moving in, Mark and the team have been quick to arrange and sort. The team here have been great. Everything feels well looked after.
Fallon · 29 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review FallonIts a delight to read how well Amaara and Mark have looked after you during your purchase journey and beyond. We really appreciate you taking the time to leave us such positive feedback!Kind RegardsGleeson Homes
★★★★★ 2/5
TrustpilotPoor post sale
We have a gleeson property and bought it 6 years ago when it was 8 years old. We are now selling it and have discovered the completion certificates were not done by gleeson and the relevant paperwork was not fully completed by them after building. (I am aware our solicitor should have seen this bit did not) To add the that they are being very unhelpful in responding the the queries we have. The house construction is fine it's just the company as a whole seems to just want the money and make shortcuts in completing documents.
Sue · 28 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your reviewPlease can you confirm your address by emailing customercare@mjgleeson and referencing this Trust Pilot review please so that we can look into this matter for you?Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotExcellent experience
We moved up from Somerset to the Rainsborough Park Development. Considering it was such a huge move thanks to Sharon in the Sales Office and Neil the Site Manager it was stress-free. These guys are exceptional and an asset to the Company. Since we moved in they have been on hand in case we have any queries and nothing is too much trouble for them. The house is absolutely beautiful and we are so happy with it. Thank you Sharon and Neil you are superstars and we are so grateful to you. We look forward to many more years in our home and making more memories in it
Maggie · 27 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review MaggieWe are delighted to read about the service provided to you by both our site and sales team during your relocation move into your new Gleeson home.We are so happy things went so well, and we wish you all the happiness for your future!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotCrown Gardens
Amaara has been excellent through the whole experience of buying my new home on Crown Gardens. She has guided me through the whole buying process and nothing was too much trouble. Amaara goes above and beyond and is a credit to Gleeson.
Marie · 24 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review MarieIts lovely to read such positive words about our Sales Executive Amaara on our Crown Gardens development, and we really appreciate you taking the time to share this feedback with us!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotIt’s been 64 days and I can still smell the fresh paint…
We initially visited the Rainsborough Park development to have a general ‘nosey’ and see what type of property would work for us, whether it would ultimately be with Gleason or another developer. 64 days later… we completed. Sharon was exceptionally helpful in the sales office. From explaining how the process would work via part-exchange, to supporting us right through to the completion date, I cannot fault her in any way and she is clearly an asset to the site. In the week leading up to completion, we met Neil, the site manager, as he gave us the tour of our property. His knowledge and professionalism came across immediately and he was very responsive to any questions that we had. A massive thanks go out to both of them.
Simon · 24 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review SimonWe are delighted to read about the service provided by our site and sales teams during your purchase journey, and that they were able to get you into your new Gleeson home in just 64 days!We really appreciate you taking the time to feed back to us in such a positive way.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotDeborah at Monach Glen
After being very disappointed with other sites in the Bishop area, and the Sales Managers. We came across Monach Glen site, and Deborah. From the moment we stepped into her office it felt different, she cared. We wanted a 4 bed, so she sent us to another site to look at a finished one. We had sold our property, and we wanted this one, so we could proceed with the deposit. We lived over 3 hours away, so Deborah organised as much as she could when we were on hols in the area.Deborah made a very stressful situation so much easier. We can’t thank her enough. Alan and Sue Langley
Sue · 24 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review SueWe are delighted that Deborah was able to work in a flexible way with you to achieve a sucessful purchase experience.Where possible, we always aim to help facilitate a journey with minimal stress, and we are pleased that Deborah was able to do this for you.We really appreciate you taking the time to feed back to us.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotPlot 10 Castledene Dina
Dina has been an absolute diamond whilst we have bought our property she has been so involved and made us aware of each step, as we are first time buyers we both feel really lucky to have had such good experience with Dina x
Caitlyn · 24 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review CaitlynWe are delighted to hear how Dina has made your First Time Buyer experinece so memorable!We really appreciate you taking the time to feed this back to us and share your experience.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotVery friendly staff!!
Very friendly staff!!! Moved in 1 week ago, the development looks really nice and house quality seems to be great so far compared to other developers. What I found to be really special about this place is the staff, both sale office and their solicitors. They have helped us a lot during our buying process and always kept in touch with us updating or advising us on the next step to do. Sue from the sale office has been an absolute legend, she was really professional and friendly through out the process Great Costumer Service Skills! In terms of house quality i don't think i am entitled to have an opinion just yet as i just moved in 1 week ago but what i found nice compared to other developers were i lived before is: -the distance between windows and ceiling is the same from a end to the other on all rooms,- walls are straight - paint quality could be a bit better (it's non washable one) but at least is wipeable- The cupboards and extras installed are really nice, EPC rating B, - the electric charger works perfectly Project EV 7.3KW - BT connection ready done aHouse quality, all seems to be ok with no obvious issues. Location, incredible Staff A++Highly recommend !!
Marin · 24 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review MarinWow, you really packed a lot into that detailed feedback which we absolutely love!We are delighted that Sue has looked after you so well and made the purchase process so memorable for you.Remenber, you also have the backup of our dedicated Customer Care function to support you on your onward Gleeson journey, so we hope to keep looking after you well, long into the future!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotViewings
I have looked at a few show homes today with gleeson and Deborah was the last one I went too at 4:50pm she was more than helpful and showed me all she could even though that meant she stayed back a little. Very informative and lovely! Really appreciate it! Hopefully see you soon!
Stephanie · 23 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review StephanieWe are pleased that you thought Deborah looked after you really well on your recent visit to our development.We wish you every sucess in locating your ideal new home, and we would love to see you choose Gleeson to make that next move a reality!We hope to see you soon too !!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotCalluna Grange -CA15
We have been visiting the site for a few months now whilst waiting to secure a sale on our current property and have found all the sales advisors to be knowledgeable and friendly.After finally accepting an offer we checked the status of the plots online and found the released plot we had been hoping for had unfortunately been reserved. Nightmare!Close to giving up we visited the sales office where we met Emma for the first time who confirmed the worst.Seeing our obvious disappointment she went above and beyond and we were able to reserve an alternative plot with our preferred style of house.The level of customer care Emma provided was fantastic and flipped our disappointment on its head.We now have full confidence moving forward and can begin to look forward to working towards completion.Thanks again Emma and all at Gleeson (Cumbria)!
Paul · 23 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review Paul and StacyIts wonderful to read that you have managed to secure the new home that you preferred on our Calluna Grange development, and that the Emma has managed to completely flip the experience on its head to have the ideal ourcome for you both.We really appreciate this feedback, and we wish you all the best in the remainder of your purchase journey, and future Gleeson home ownership!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with John at Bracks Farm, Bishop Auckland.. During my move into a new build, and I cannot praise his efforts enough. From start to finish, John demonstrated exceptional professionalism, organization, and dedication. He handled every detail with care, ensuring that the transition was as smooth and stress-free as possible.John's communication was impeccable; he kept me informed at every stage and was always available to answer questions and address any concerns I had. His attention to detail and proactive approach helped to prevent potential issues before they arose, making the entire process seamless.Moreover, John’s friendly and approachable demeanor made working with him an absolute delight. His commitment to ensuring my satisfaction was evident in every interaction. I highly recommend John to anyone in need of a reliable and efficient move coordinator. His outstanding service truly made a difference in my moving experience.
Paula · 23 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review PaulaIt is clear from reading your review that you have benefitted from the excellent service that John provides to all our customers.We are delighted to read feedback like this - it never gets old! We also appreciate you taking the time to share these lovely words with us.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotGood experience from Jackie at Acklam…
Good experience from Jackie at Acklam gardens, helping me buy my first house
Chastity · 23 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your feedback ChastityYour positive feedback regarding the service Jackie has provided whilst you purchased your first new home is really appreciated.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotSmooth Process
As a first time buyer and a novice in this field, working with Jackie made my house purchase stress free. She guided me and suggested what I take as the best from the very first step to the finish even when I travelled out of the country I was carried along with patience and professionalism and my input sorted. All questions were answered clearly during this process.Thank you Jackie, your expertise and friendly approach is appreciated.
Chibuzor · 23 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review ChibuzorYour feedback regarding the service you have received from our Sales Executive Jackie is a joy to read!Thank you for taking the time to share this experience with usKind RegardsGleeson Homes
★★★★★ 4/5
TrustpilotNaomi Bell of the Moorside Place…
Naomi Bell of the Moorside Place development was incredibly helpful and personable. Explained everything perfectly.
Ewan · 22 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review EwanYour feedback regarding your experience dealing with Naomi is great to read, and we really appriciate you taking the time to share this feedbackKind RegardsGleeson Homes
★★★★★ 4/5
TrustpilotGreat meeting with Naomi and she…
Great meeting with Naomi and she explained everything throughly…good service
Craig · 22 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review CraigYour feedback regarding your experience dealing with Naomi is great to read, and its always good to hear that our sales team have explained things well to prospective new Gleeson home owners!We really appriciate you taking the time to share this feedback, and hope to see you again soon!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotBirkwood Site Angie & Danny
Our experience with the Birkwood site has been amazing. Angie has helped us through the whole process. She is an exceptional sales person, explaining every aspect from start to finish. Danny, the site Manager has explained everything about our new home in detail and any minor issues we had were quickly rectified. We just wanted to take the time to say thank you to Angie and Danny for your help throughout our move our new home which was immaculate on entering today, thanks again to you both.
Odette · 20 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review OdetteWe are delighted to read about the great service priovided by our Site Manager Danny, and Sales Executive Angie on our Birkwood development.Your feedback is lovely to read and greatly appreciatedKind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotJackie has been very helpful in helping…
Jackie has been very helpful in helping us to buy a house at acklam gardens thanks for all your help much appreciated
Lisa · 16 June 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 22 October 2024
Thank you for your review LisaWe are pleased to read that Jackie at our Acklam Gardens development has assisted you so well throughout your purchase journey with us.Thank you for taking the time to leave us your feedback - it really is appreciated.Kind RegardsGleeson Homes
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