Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotRuth and Angela have been such an…
Ruth and Angela have been such an amazing help at the springfield meadows, they were very very welcoming. We’re first time buyers so collecting a lot of information before we start and these women made it so easy and comfortable to ask questions! can’t recommend there enough! Thank you so much guys! Jess & brad
Mia · 13 September 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotRainsborough Park
I’m currently in the process of buying my first home. Ever since Gleeson started building on the Rainsborough Park development I knew that’s where I wanted to buy my first home. I first went and enquired about the new phase that was due to be released back in April. Sharon the lovely sales lady there took all of my details and kept in touch with me to keep me informed of any updates. The customer service that she provides is above and beyond. The reservation process was very straight forward, with being a first time buyer I didn’t know what to expect with the whole process but sharon has being an absolute star! I receive weekly updates and photos of my plot (I’m forever grateful for this as I can’t get close enough to see my plot myself). Sharon is always at the end of the phone to answer any questions and always has a very welcoming smile on her face in the sales office. I can’t thank her enough for everything her and Gleeson have done for me so far, without them I wouldn’t have found my dream first home!
Abbey · 12 September 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Abbey, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotExtremely helpful
Myself and my family called into the widdrington Greatmoor park development today to see the 3/4 bedroom homes. We were greeted by Dan and shown around the homes. We left with plenty of information on all the properties that we were interested in and more.We will return for further viewing. Dan was extremely helpful and friendly.
LYNN · 11 September 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Lynn, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotRainsborough Park
I am currently in the process of purchasing my Lisburn at Rainsborough Park. From my initial enquiry back in April I have had nothing but helpful and friendly communication from Sharon. I enquired about the development initially about a 2 bed. Following the recommendation to contact meridian mortgages it transpired I could easily afford a 3 bed property.I contacted Sharon detailing my new revised budget and was advised of soon to be available properties. I reserved my home in May, I receive weekly build updates and photos. Sharon is always on the other end of the phone for advise or guidance. I cannot fault Gleeson at all, the process has been so straightforward up to this point. Hopefully I will be in by the end of November! Thank you Sharon, you are a true asset to Gleeson.
Bee · 11 September 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Rebecca, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotMiddlestone Meadows
We bought a Gleeson home at Middlestone Meadows (Kilkenny) moved in December 2020, we love it here and the Sales Representative Jane was really helpful and kept in touch throughout our move and it couldn't of gone any more smoothly. Site manager and other workers are very friendly and always on hand when needed any problems get fixed quickly. It is a lovely plot and are surrounded by lovely people. We would definitely recommend to buy a house on this development.
Laura · 11 September 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Laura, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotI purchased a new build on the Middlestone Meadows
I purchased a new build on the Middlestone Meadows site in January this year.I have found the staff, from sales executive to site manager and site workers extremely helpful, professional and friendly.The few snags which have occurred have been repaired very quickly and professionally. I would definitely recommend buying from Gleeson on this development.
Rosamond · 11 September 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Rosamond, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 1/5
TrustpilotDo not waste your money buying a gleeson home!!
If you want to keep your sanity never buy a home from Gleeson Homes! It has been the worst mistake we ever made. We knew buying a new build nothing was going to be perfect, we accepted that. But we did not realise the last 3 months would be absolute hell. We have lived here since the 21st may 2021 and there has been 4 different site managers in this time- not that we actually get informed of this. They just disappear and you don’t get a contact number for the next and there is no one to contact about your issues (which are constant).We have had constant issues with our drains since the day we moved in. We have video footage of an outside company stating what is wrong with our drainage system- but due to his report saying the drains met NHBC standards, gleeson have decided to ignore the footage and the site manager who was told the issues at the time has obviously now left. We have had gleeson publicly humiliate us to our street by sending out a letter stating the drain issues are caused by nappies, baby wipes and nappy liners- nobody else on our street has a baby, apart from us. We have never put any of these things down the toilets.Our toilets are constantly filled with brown gunk, our house constantly stinks- a great environment for a newborn baby. I have had over 20 different instagram home accounts message me and tell me they have had similar drainage issues and Gleeson Homes blame it on baby wipes. We have family with other new build companies and the customer care has been nothing like this. This company does not care, do not give them your money do not buy a house from them I can promise you, you will regret it. Disgusting company.
Emily · 10 September 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Emily, I am sorry to hear about your experience you are having with Gleeson. Could you please email our customer care team with your full name, plot number and site. The email address is customercare@mjgleeson.com. The team will be able to assist you further with this matter. Thank you.
★★★★★ 5/5
TrustpilotShelby on gleeson messenger!
So this isn’t a review about a certain house as I’m yet to purchase, but oh my god!! The customer service especially on messenger is next to a million! Shelby on gleeson homes messenger has been FANTASTIC! extremely helpful and very very fast response and nothing has been too much for her. I’ve got ask many questions and she’s coming back to me with the answers, nothing is too much for her. Thank you so much shelby!
Mia · 9 September 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Mia, thank you very much for your review. We love to hear about our customers experience. I will pass your feedback over to that department.
★★★★★ 5/5
TrustpilotI would recommend a Gleesons home at greencroft view!
I moved into my Gleeson Tyrone 2 weeks ago at greencroft view with my partner. I was pleasantly surprised with the quality of the house. I have worked in construction for the best part of 8 years so I know what to look for in terms of poor workmanship. The site managers are brilliant and will help with anything. Upon moving in i removed all the skirting boards downstairs so I could lay flooring and damaged the wall slightly and damaged one skirt asoon as I mentioned this to the site mangers they had someone down with a 30l tub of paint and a new skirting for me. (They didn’t need to do that as I damaged it) any rubbish we need to get rid of they will send someone down to collect it and put in there skips. The sales team were helpful in giving us regular updates during the build stage. So far so good!
Reece · 8 September 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Reece, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 1/5
TrustpilotThey are even writing their own reviews…
They are even writing their own reviews .Most recent ones by josh - check out his other reviews . How many houses has he bought from them in 2months
Dean · 31 August 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Dean, thank you for your review. I can confirm Josh has purchased his second Gleeson home and is a happy customer. Josh has also left these reviews at his own leisure. If you have any further problems, please email our customer care department and they will be able to help you. The email address is customercare@mjgleeson.com. Thank you
★★★★★ 5/5
GoogleRating only, no written review.
Jemma · 24 August 2021 · Gleeson Homes Yorkshire South Chesterfield (Woodhouse Lane)
★★★★★ 5/5
TrustpilotSuper house bought from Gleeson!
Bought our second home from Gleeson homes. This time we purchased a Kilkenny home and we are super impressed with the whole process. We were supported by Sharon on the Rainsborough park development and she was amazing with everything and so supportive. We got weekly updates and the whole mortgage process took less than 2 weeks to fully complete. Since moving in head office have kept in contact and supported us with any issues. We are so happy with our new stunning home and have already spoke about purchasing a 4 bedroom home in a few years time. Buy a house from Gleeson and you won’t regret it.
Josh · 24 August 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Josh, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 1/5
TrustpilotWe bought a new home from Gleeson and…
We bought a new home from Gleeson and it was so bad we moved out after a year . We got 2k compensation from them it was so so bad . They will tell you they don't offer compensation as they just put things right . Keep pushing cos it's rhe other way round . These need investigating
Dean · 13 August 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
★★★★★ 1/5
TrustpilotSTAY AWAY ABSOULUTE SHOCKING WORKMANSHIP THROUGHOUT
In a house that is 3 years old we are already on our 3nd serious leak first one from main water indeed in kitchen pipe cut to short on install and now leaking en-suite if you do eventually get through to anyone at gleesons they will fob you of as nothing is there problem we certainly won’t be buying again and are looking to move out ASAP
Jamie · 5 August 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Jamie, I am sorry to hear about your experience you are having with Gleeson. Could you please email our customer care team with your full name, plot number and site. The email address is customercare@mjgleeson.com. The team will be able to assist you further with this matter. Thank you.
★★★★★ 1/5
TrustpilotAbsolutely terrible builders and…
Absolutely terrible builders and customer care is awful. Nobody gets back in contact no matter how much they promise they will. Paid for options that haven't been included then refuse to sort a date for them to fix it. So that's £250 down the drain that Gleeson refuse to fit what we paid for. The walls are paper thin, site officers were rude and argumentative. Avoid at all costs. Do not buy a Gleeson home it is not worth it.
Millie · 5 August 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Millie, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and someone will be in contact shortly. Thank you.
★★★★★ 2/5
TrustpilotDon't know where to begin with this
Don't know where to begin with this, the worst part of it all is being ignored. Due to shocking building work on the garage it had to be rebuilt which we were told 3 days work with no convenience. However they started it and have not finished it and were at 11 days later, the garage door is now broken so anyone can come in and take what they want, there's gaps all down the side for rainwater to go in, I've emailed the site manager 3 times with zero response and also the customer care team. Just someone replying might be good
Adam · 3 August 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Adam, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and someone will be in contact shortly. Thank you.
★★★★★ 5/5
TrustpilotSuper house builder.
I love my Gleeson home! I purchased a Fergus on the Rainsborough Park development and I can't say anything bad. The finish was superb, the after care was amazing and I have had 0 problems with the home. I would 100% recommend Gleeson to anyone, myself and my partner are already talking about the future and purchasing our second Gleeson home.
Josh · 31 July 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Josh, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotGreat Experience
Me and my partner are buying our first home at Pinfold Park and just wanted to put in special praise for Charlotte Traves who has been with us for most this journey before she returns back to her usual role. She is a credit to your team and has kept us totally up to date with the progression of our house and arranging appointments to suit our needs even if this meant meetings being done on hours that don't suit her usual day. We are not yet in our home but we are going up every couple of weeks and are very much impressed so far! We are very excited for moving into our forever home! Regardless what others have said I cannot fault our Gleeson experience so far and the customer service has been perfect right from the start in Jan. Many thanks again Charlotte! It has been a pleasure.
Beth · 14 July 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Beth, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 1/5
TrustpilotReported a defect in May 2021 where…
Reported a defect in May 2021 where there was holes in the pointing/brickwork. I since followed it up online on customer care. Heard nothing from gleeson even up until now which is 6th July. Disgraceful service, even the advisor on the phone was shocked that nothing had been done to resolve this matter nearly 2 month later.
Shannon · 6 July 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Good afternoon Shannon, I'm sorry to hear that you are experiencing this issue. I have passed this information to your designated customer care coordinator who will contact you accordingly. Thank you.
★★★★★ 1/5
TrustpilotBad workmanship and Terrible customer set ice
I just wanted to write a review of my negative experience of this company. We have had problems from the start which began with a 4 month delay on the property being completed. We were due to sign for our home on a Friday morning and move in the following Friday. We were given a verbal guarantee that this would take place. 15 minutes before the sales office closed we received a call telling us not to come down and sign for the property as it had not had sign off from NHBC. By this time we had given notice on our rental property, booked a van to move our possessions etc. I went down the next morning and was lucky enough to speak to an area manager who didn’t care about the situation we were in and the fact we were goingto be homeless with a 6 year old child. I asked them if they were going g to pay for storage for our belongings and find accommodation for us, her reply was we do t do that, can you not stay with a relative. She didn’t understand why I was becoming irate with the situation we had been out in. They way she spoke to me was appalling. Anyway, we moved in 10 days later, although we had no problems with the building itself we noticed the back garden was an absolute mess. The way the turf had been laid was awful, we put it down to the fact it was new and done what they told us - water it regularly. This didn’t get any better so I decided to take the turf up and lay artificial grass instead. I planned the work carefully and calculated we needed 6 tonnes of aftercare to lay the grass on. When we got started on the work we found out that there was a 50 cm left to right slope over 6 meters. We laid and extra 11 tonnes of aggregate to right this slope, I now gave a beautiful back garden no thanks to Gleesons. I started to receive letters about the state of the front lawn, thus again resembled a weed patch, despite being cut regularly by my Gardner and neighbour this got worse with time. I asked Gleesons for permission to lift the turf at my expense and lay artificial grass, they denied me permission under the 5 year covenant. I continued to receive letters about the state of the lawn and after several email exchanges they said the would let me have permission if we paid them £250. I emailed back and said I was insulted by this and I wanted them to come and sort the problem, the lawn had also now sunk by about 4 inches and was u set the level of the drainage covers where it originally was when we moved In. I received Another email from then with a picture of my garden saying the weeds were a result of us not taking g care if the garden and as we had moved I. 3 years prior to complaining they were not going to put this right but they would waive the 250 fee. I have pointed out that the 4 inch sinkage is nothing to with neglecting to care for the grass and this is sub standard workmanship. They originally told me the council would not allow artificial grass but then said it was ok if we paid the fee. I just urge anyone thinking of dealing with this company to this k long and hard before doing so, I understand they build affordable homes however this shunned the give them the right to cut corners and complete below par work. Once they have received money from you, yiu are simply forgotten and there customer care / customer service is none exsistant. I just want to share my negative experience of this joke of an outfit with anyone thinking of purchasing from them. You don’t need to look far to find dozens of other unhappy customers.
Mr · 6 July 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Good afternoon Wayne, we're sorry to hear that you're unhappy with your experience. I can confirm that your complaint has been passed over to our regional team who will contact you accordingly. Thank you.
★★★★★ 1/5
TrustpilotIs buyer buy Gleeson Home MUST use their Meridian broker? Even buyer have own bank mortgages approval ?
My son is a first time buyer. Is anyone can tell if Buyer want to purchase a Gleeson Homes, buyer MUST need to use and go through their Meridian Mortgages Broker , even buyer have own bank approval mortgages ? I have a doubt of this company Meridian broker and their mortgages adviser professional conduct. Unfaired treatment, sexual discrimination and racial discrimination. Disqualified my son Financial Qualifications without ask my son proof of documents. That's mean if they are happy to sell a house to you , you will qualified, if they don't like to sell a house to you, they will make a decision told you disqualified on the phone. Weird and suspicious broker ... I felt seems like a scam group to collection buyer personal data , such a passport, driving licence, bank statements , P60 ....etcHas been emails to relevant departments rised up a complainted and appealed. I must fight back their unfaired treatment unreasonable financial qualifications disqualified decision.
Elsie · 4 July 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
★★★★★ 5/5
TrustpilotTaking its time but good intentions
I initially gave 1 star but to be fair to gleeson and the lovely workers here at hays Park they are sorting things out love the house and location just a few bits left to sort but confident they will sort it I would recommend this development to any prospective buyers
Julie · 3 July 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Julie, thank you very much for your review. We love to hear about our customers experiences and their home buying journey. We are glad to hear your problems are being resolved. Thank you
★★★★★ 5/5
TrustpilotMauricia's been excellent.
So far I have nothing but praise for my Gleeson experience. Mauricia has been so helpful & informative, which has been brilliant for a first time buyer like myself. I look forward to the rest of the journey as I'm sure things will continue in this manner. Thank you.
Paula · 26 June 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Paula, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 1/5
TrustpilotThis is a joke company
This is a joke company. They deliver rubbish houses and ignore your call. Full of rubbish site and they rubbish compangY
Hamzah · 24 June 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Hamzah I am sorry to hear about your experience you are having with Gleeson. Could you please email our customer care team with your full name and the site so one of our team can look into this for you. The email address is customercare@mjgleeson.com. Thank you.
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