Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotThe Hays Park site is great
The Hays Park site is great. They changed their site manager a while ago and the one now has a completely different way of working. Sarah in the show office is ACE nothing is too much trouble. One of our sons has reserved a house and another is waiting for releases.Sarah has always been pleased to see us and very accommodating. She answeres all questions and finds out the ones she does not know quickly.she is very knowledgeable about how the houses are built and was able to tell us all about the installation of the build stages and inspections carried out.As it is our two sons' first time buying and a completely different way to how we have ever bought a house (prior covid) she has been helpful and understanding. We have visited lots of other Gleeson home sites all over the country as far up as Tyne side and to Lincolnshire. We have all different welcomes all but one of the staff have been very welcoming even though we were only looking at the show homes and not buying on their sites; the only one may have had a bad day (everyone has them now and again). this has been dealt with swiftly by Gleeson. Thank you Sarah lovely homes at affordable prices.
Denise · 16 January 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Denise, thank you very much for your review. We love to hear about our customers experiences and their home buying journey. The feedback has been passed over to Sarah and the site. Regards
★★★★★ 5/5
TrustpilotJulie & John Gutcher very excited!
Really thankful for helpful advice from Alison & Kirsten at Crawford Park, Northumberland. Nothing has been a bother & my Finance & I secured a plot which will be completed just before our wedding date. Properties are very affordable & attractive.
Customer · 15 January 2022 · Gleeson Homes Yorkshire South Chesterfield (Woodhouse Lane)
Agent replied · 13 June 2024
Hi, thank you very much for your review. We love to hear about our customers experiences and their home buying journey. The feedback is appreciated and I have passed your comments over to the team. All the best!
★★★★★ 2/5
TrustpilotWe moved into our new home on monteney…
We moved into our new home on monteney park end of November 2021, from the day we signed for key the sales team don't want to know, everytime we try to ring just ignore the phone (personal mobile). We have still got lots of so called snagging to be done but if they didn't fit damaged worktops and kitchen cabinets to start with then wouldn't have to replace them. I could keep going with all things that need sorting but tbh just bad workmanship all together. Plus road constantly full of muck and sludge which where told would be road swept daily but never happens. We was told garden would be rotovated and topsoil same week we moved in but still waiting. Just so disappointed with the service as we where 1st time buyers and so looking forward to our new family home
Steven · 12 January 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Steven, I am sorry to hear about the experience you are having with Gleeson and the issues in your new home. I have passed your details over to our customer care department and the regional team and someone will be in contact shortly. Thank you.
★★★★★ 5/5
TrustpilotMeadows at Rosebank
Myself and my partner bought a house on the Meadows at Rosebank estate. Originally, completion was scheduled for June 2021, then October, and finally we got our keys in December 2021. We had Wenda who was our sales representative, honestly she was the friendliest person I've ever met, she truly deserves recognition by Gleeson and a promotion. I know she was covering maternity leave but she should be given a permanent role, we had updates, advice and just a general decent person to talk to. I'm so glad we had her to guide us through the entire process. The house itself was finished beautifully. Every one of our families and friends have complimented on what such a great deal we had, (3 bed semi with a garage for 156,000), other developers in the area were 190,000+ for a 3 bed semi without a garage. Obviously there were concerns, how can a developer make a house so cheap? I don't know myself, but the location is stunning (facing a park) and the houses themselves are finished exceptionally. We had a snagger visit, as like everyone else we've heard 'new-build' horror stories. The only 2 major issues which he raised was a crack in a window bay, and a leak (which we later discovered was actually not a leak, there HAD been a leak there which was repaired before our keys were given to us). Every other snag we uploaded the entire report onto the MyGleeson portal, just before December 2021. Mid January 2022 around 5 different workers knocked at our door, and fixed absolutely every issue that was on that list. Site manager Neil should be recognised for this, he's no nonsense, he'll tell you everything about your house, how everything works and he will put your mind at ease about everything. Also any issue he solves within days, if it involves electricity or gas or a leak he will solve it within hours. Reading all of the reviews on here, my anxiety was through the roof, the developer does get things wrong (absolutely nothing major though) and holds themselves to a high standard. Every person we have dealt with has just been an asset to the team. We are so blessed to have received this amazing home and to have had Gleeson to guide us through also.
Chloe · 12 January 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Chloe, thank you very much for your review. We love to hear about our customers experiences and their home buying journey. The feedback is appreciated and I have passed your comments over to the Rosebank team and the Senior team.
★★★★★ 1/5
TrustpilotSales and purchase great thanks to…
Sales and purchase great thanks to Linda, the guys on site (site manager Mick and gav amazing) after care absolutely diabolical they ignore you do not respond to defects I’ve been in my house since June and still can not get on my drive due to it being to high in the middle this was rectified by site but now issue is still not topped off with tarmac so still can not get on customer service have not once called us to apologise or to rectify this despite several calls and speaking to a solicitor and numerous defect logs opened which they keep closing without speaking or writing to us absolutely disgraceful disgusting service - other issues rectified by site manager have been great - but also now waiting as the garden was on a slope and over packed with soil so in a hump, they put the partition fence in then decided to lower the garden behind and level theirs off so the fence posts don’t go far enough into ground and there’s a drop down into their garden, so as soon as we decide to do the garden in the spring it will knock the fence over and the garden will heave into the other houses -
Mel · 10 January 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
★★★★★ 1/5
TrustpilotGLEESON - I WONT BE BUYING FROM YOU
Looking to downsize.... I was excited to see that Gleeson have 3 new developments near me...So after looking at the Gleeson website I decided to check your reviews...So glad I did - so many appalling one star reviews!* My sympathies to all those who have had such terrible experiences * SHAME ON YOU GLEESON - I SHALL NOT BE BUYING A HOUSE FROM YOU
Andrew · 7 January 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Andrew, thank you very much for your comment. I completely understand why you would feel this way. There are also many good reviews from happy customers. We would recommend that you visit the development that you are interested in and discuss with the team on site your concerns as well as have a look at our homes. In ongoing independent surveys that we carry out 90% of customers would recommend; unfortunately they don't always take to Trustpilot. Kind regards.
★★★★★ 1/5
TrustpilotWhat a company…so we where waiting…
What a company…so we where waiting since summer for 6months for our plot to be available to reserve, and the day they were released it’s been sold out??? I don’t want to tell names of those unprofessional lady’s in the office but we very disappointed. Looks like you need to give extra cash to they pocket to be able to be the first to buy…
Kristina · 6 January 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
★★★★★ 5/5
TrustpilotI am very happy of the outcome as a…
I am very happy of the outcome as a first time buyer. We got our house at Rosebank Meadows in Huyton, the staff were very helpful and accommodating.
Weng · 27 December 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 1/5
TrustpilotBought a house from Gleeson in Burnley…
Bought a house from Gleeson in Burnley in 2015 and for the first 4 years everything was ok then this year 2021 we have had nothing but trouble first we lost out electricity as the electricity box outside blew from a poorly fitted cable installed by a contractor when the electrics where installed I have photos which show the electrical box almost set on fire with us in the house nightmare and even better the customer service people thought it was us the caused it to blow my electrician that came to make it safe would tell otherwise. Secondly we had some bad rain over the summer months which caused a leak in our bathroom which also caused the extraction fan to blow up turned out to be a cracked roof tile tried to get help from Gleeson but they didn’t want to know couldn’t give us any advice so sorted it ourselves. The third problem this year was our thermostat on the wall in the hall way which stopped working over the winter months is very cold so as we have zonal heating managed to replace the downstairs with the upstairs thermostat temporarily until the new one arrived then installed a new one myself but my question is should these issues be occurring only 5 or six years in a property NO probably not after 40 years in a house my mum and dads electricity box as never blown nor thermostat not working or leaks the the roof I know it’s hinges aren’t built to last these days but I also think they use contractors who are on a tight deadline and rush to complete a job also.AVOID THESE HOMES ALOT OF HIDDEN DEFECTS.
Ian · 19 December 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Ian, I am sorry to hear about the experience you are having with Gleeson. Please can you contact our customer care team to discuss your concerns further on customercare@mjgleeson.com or call our Head Office on 0114 261 2900. Thank you
★★★★★ 5/5
TrustpilotI reserved my new house today at…
I reserved my new house today at Moorland Green site and Rachel was very knowledgeable and was able to guide me though all the steps until I move into my new home. Fantastic service!
Jim · 17 December 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Jim, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 1/5
TrustpilotBeyond poor!
Appalling customer service and beyond poor workmanship. My house has had hundreds of issues ove the last year (I am not exaggerating)! And there are things from my snag list 14 months ago that are still waiting to be rectified. Customer service is slow.Quality of build is appalling.Attention to detail is non-existent.Workmen are sub standard.I now have my nhbc documents to start formal proceedings against them.I will be advising all buyers to stay away from these cowboys!!
Laura · 9 December 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Laura, I am sorry to hear about your experience you are having with Gleeson. Could you please email our customer care team with your full name, plot number and site. The email address is customercare@mjgleeson.com. The team will be able to assist you further with this matter. Thank you.
★★★★★ 1/5
TrustpilotBuyers with disabilities beware
Terrible company/people. Very upsetting experience dealing with Gleeson's customer care. Threatening letter sent to a elderly (60) customer/resident with limited mobility and partial site about bins being in breach of some covenant, despite the bins not obstructing anyone being placed in front of the garden gate for easy access and numerous other residents having bins in similar places.Gleeson’s cannot fix a chipped tile or replace a plug for a kitchen sink but are fully prepared to write threatening letters to vulnerable people about bins.Please, please do not buy a Gleeson home.
Morpheus · 8 December 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi, thank you for your review and your comment has been taken on board. This was a standard letter sent to an alleged breach of covenants. We are sorry you feel this way, if you have any further concerns please contact our customer care team on customercare@mjgleeson or call our Head Office on 0114 261 2900. Thank you
★★★★★ 1/5
TrustpilotDo not buy a home for this builder
Do not buy a home for this builder. In the past year I have had a list as long as my arm with regards to issues with my home. From flooded garden for over 4 months. Looked like a swimming pool. Soil that you couldn't grow anything in as it was solid with clay and builders waste. Heating that still doesn't work right. Cooker hood that works as and when it fancies. Building rubble under carpets. flooring very poorly fitted in every room. My neighbours house has mould, the fix for this was to wash it with bleach and paint over the stains. Shocking that it came back. Poorly fitted doors. Drafts from Windows and doors. Beyond disappointed with the while experience.
Nicola · 4 December 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Nicola, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and someone will be in contact shortly. Thank you.
★★★★★ 1/5
TrustpilotM J Gleeson ignore the law
I am living in a house built by M J Gleeson in about 2005/6 and managed by Mainstay. I pay an annual fee for upkeep of communal areas but this has never been done. Letters to Mainstay result in no response, as do attempts to contact Gleeson. There is no democracy: I asked about residents' groups etc. and was just told it doesn't exist and can't be created. Eventually, in September 2020, I instructed a solicitor to buy my freehold from Gleeson and Mainstay. Nothing has happened in over a year and Mainstay and Gleeson have not met legal timescales - I've been told this is now litigious in my favour. I can't believe I'm begging two companies to give them thousands of pounds and they can't be bothered to respond or or administer it and think they are above legal precedents and deadlines.
Richard · 3 December 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Richard, I am sorry to hear about your experience. I have contacted our legal department, would you be able to send over your details to legal@mjgleeson.com and a member of our legal team will be intouch. Thank you
★★★★★ 1/5
TrustpilotDuring a slightly windy day 4 fascia…
During a slightly windy day 4 fascia boards fell off my roof narrowly missing myself and my 18month old grandson . As you can imagine I was not very happy as this is the 2nd time this has happened in a year . The first time this happened the roofer that turned up told me the fascia boards were not fitted correctly. I contacted Gleeson homes about this matter to be told I would have to claim on my house insurance. I was fuming and My reply was if I’d Av known when the weather was bad I’d have to pick pieces of my roof out of the garden I wouldn’t have bought the property. I don’t know what roofers they use but they should be on rogue traders Gleeson homes after customer care is shocking . Steer well clear of these cowboys as all they are interested in is getting your money and over charging you for optional extras any decent handy man would do at half the price .
Jason · 1 December 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Jason, I am sorry to hear about your experience you are having with Gleeson. Could you please email our customer care team with your full name, plot number and site. The email address is customercare@mjgleeson.com or contact our Head Office on 0114 261 2900. The team will be able to assist you further with this matter. Thank you.
★★★★★ 1/5
TrustpilotGood luck to any future buyers
Sales process was outstanding. From reservation to day of picking up keys, couldn't fault it. The minute I got those keys, the trouble began. My house had no flooring, nails everywhere. With 2 small children this was unacceptable. Some excuse was given about carpet company not making it etc... was promised it would be rectified and they're sorry... short lived apology. They offered to pay a month's rent for us and turf the garden as a goodwill gesture due to the house being uninhabitable and we could've been homeless. We agreed. Kitchen, living room and porch floors had to be screeded as they were uneven so set us back even further. Didn't move in til 18 days later when we finally had floors to walk on, but the house never had a clean prior to this. Meanwhile, I had an independent building inspector check the house - 75 faults found. While he was there, they turned up to do an air permeability test - this is illegal and should have been done prior to the keys being handed over. Weve been lied to, patronised and insulted by higher customer care teams that have never even seen our house or the problems that have occurred within it. It took 7.5 weeks for the turf to be laid. 9 weeks from getting keys and we still have numerous issues including still waiting on gutters being fixed as every one of them is leaking causing my front garden to sink. The site team asked for a four week extension on our build and that was denied. Would have preferred if they told the truth and took the time to finish the build properly as now I have a sign in my window warning prospective buyers. It will remain in situ and get bigger every week til the problems are resolved and a solution is found. Overall, customer service and higher management need to take a look at themselves. Been treated like lepers when we only wanted our house finished - its our first owned property. Will never buy gleeson again and the sooner we're done with them the better
Von · 30 November 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi, I am sorry to hear about your experience you are having with Gleeson. Could you please email our customer care team with your full name, plot number and site. The email address is customercare@mjgleeson.com. The team will be able to assist you further with this matter. Thank you.
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID!!!!!
Absolute nightmare of a company!!!!!Customer Service……..well to be honest there isn’t any. Fabulous to you and can’t do enough when selling to you - once you are in your house they dismiss you so quickly!!!Apparently you get two years aftercare for defects - don’t bother as they decline major issues without even investigating.I would certainly not encourage anyone to purchase from this cowboy firm - their standards are not very high that’s for sure - very poorly built!!
Stephen · 29 November 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Stephen, I am sorry to hear about your experience you are having with Gleeson. Could you please email our customer care team with your full name, plot number and site. The email address is customercare@mjgleeson.com. The team will be able to assist you further with this matter. Thank you.
★★★★★ 4/5
TrustpilotErin Court ~
No one developer was 100% perfect , ours Gleeson Homes at Erin Court . First 5 star ++ for the sales manager Mr Philip Graham, from the day one till we moved in as long 3 months , always with top class services. Building construction work 75%~80% . if you thinking pay £500 for a professional snagging before get your keys, please prepare 500’c pressure when receive the report . It Sure with more than 100’s in list . Some serious problem and most of them small small issues . ( ours problem: 1)bathroom door can’t full open base on the sink fitting . 2)Few door can’t closed well included the patio door. .. … .. ) Ours flavour place in home ~ Kitchen Dining , unfortunately there were the area with low class handwork fitting for the Cabinet “ Cookers & Oven . And many wall tiles with chips & crack on the joints , write in defective records, nearly three months , we still waiting the repair tiles !! *most of other items defective reply & repair in shortly .* base on ours site still under development , more houses complete on December 2021 . The site manager & staff all very friendly. With new knowledge for me was New build houses now completion with No Garden-gate , No borderline fencing . By the end ,four star gives base on the Prices , location , material of building , we maybe buy another house with GleesonHomes, but will more carefully look at the driveway & road area for the building, because some of them really not easy for drive back home & out ( inclusive my end-lot house, )
Kent · 27 November 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 1/5
TrustpilotI purchased my house from Gleeson over…
I purchased my house from Gleeson over a year ago. At first the any issues were repaired and resolved immediately. The site manager Terry was amazing. However since he has left there has been 3 different site managers and any issue I have raised have been left an not repaired. There is a vent in my roof that has not been connected an each time it rains it rains into my loft an on top of my en-suit which is now all damp and growing mould.. my kitchen tap is falling off, the work tops have got huge visible lines at the joins which I’ve been informed is my maintenance. If they had bothered to send someone to look at the worktop they would clearly see this is defective workmanship.The level of customer service I’ve received from someone called Megan the customer service coordinator is a joke. She is not interested an each time you try an ring any number to actually speak to someone the number is engaged. I would of previously said the level of service was great when any issues where resolved however it seems now that I’ve been in the house a year they do not want to know about any issues that may come up.
Vicky · 25 November 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi, I am sorry to hear about your experience with Gleeson. Unfortunately, I am unable to find your details on our system via the name provided. So that we can investigate this further for you, would you be able to email our customer care department with your plot number please? customercare@mjgleeson.com. Thank you
★★★★★ 5/5
TrustpilotThe staff at Dane Park is called Diane
The staff at Dane Park is called Diane. She is very patient and that day she introduced to us on details about Dane Park and has given us a very satisfying impression. Great thanks to her!
Customer · 24 November 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotSuch a great and caring company
Such a great and caring company that continues even after completion! We love our new home and would 100% recommend. Plus, our sales representative Karen at Carlisle Park was amazing and certainly impacted on our amazing experience
Jake · 22 November 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Jake, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotPurchased my first house with gleeson 2…
Purchased my first house with gleeson 2 years ago next month. Was very satisfied with everything from the get go, the sales team were fantastic with helping me out as I was new to the full process
Daniel · 22 November 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Daniel, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotI have bought two houses from Gleeson…
I have bought two houses from Gleeson homes and I would definitely recommend them. The customer service is brilliant and the very quick to help sort any issues out that you may have. The price of the house and the quality are great and a great first step for first time buyers or people wanting to get onto the property ladder without it costing them an arm and a leg.I had a problem with my drive when I first moved in and I contacted customer service and the next day my drivers been tarmac so it was easy for me to get on and off. Any snags I had in my house on final inspection were also all completed to a high standard come moving day.I have and I will carry on to do so recommend Gleeson homes to friends and family and anyone looking to get on the property ladder.
Kirstenw · 22 November 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Kirsten, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotPerfect for first time buyers!
Pleased with our purchase, the house is excellent value for money. Plenty of options to choose from and a wide variety of buying options
Tom · 22 November 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Tom, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
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