Gleeson Homes Yorkshire South estate agents in Chesterfield, Worksop, Langold and 1 more

★★★★★ 1/5

Trustpilot

After-sales customer service totally ignores buyers!

Gleeson's after-sales customer service is pretty awful. They let you "report a defect" but then they totally ignore you! Gleeson's workers do not do a good quality job or safe job at all. I reported a defect on the portal in September 2020 and I never had an answer back. I raised a follow up on the online portal in February and I did not get any answer either.They didn't even acknowledge the issue, I had no response what so ever, NOTHING!!!!My driveway is collapsing on one side because when they replaced the MOT (gravel) with tarmac they left wooden edges which are not holding the weight and collapsing into my neighbours' front garden. The driveway is so narrow that I can't park the car properly and get out the stroller.If I park the car at the entrance of the driveway, when I open the car door, I am forced to step into the grass and make everything dirty, if I park further down onto the driveway I can't get out because I can't open the car doors due to the walls on both sides. I do not know how to take out the stroller comfortably from my car! And I have my grandpa with a wheelchair. I cannot imagine when he will be able to come and visit me in the future because he wouldn't be able to get out of the car due to extremely limited access.I understand that we have been in lockdown but this is an external job - also reported in September when we were not in a strict lockdown (which happened in December). Also, replying to a complaint is not against lockdown rules but shows care for customers ...About the safety ...the stairs in the house are full of dangerous random nails on the steps which I tried to smooth down with a sander but did not work and when I work barefoot I always get hurt! Even my cat hurt a paw with a nail, I got pictures showing that those are in the middle of the steps for no reason...

Silvana · 29 March 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 1/5

Trustpilot

Worst quality

Quality so poor- problems emerge soon after buying. Boiler is broken. Sockets burn. too bad. AVOID BUYING

Peter · 27 March 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 1/5

Trustpilot

Avoid - unprofessional cowboys that lie and deny issues

Avoid at all costs. Have been trying to escalate a complaint since March 2020 and no formal complaints resolution procedure. Head office and site management try to lie their way out of everything. The most recent attempt to escalate the complaint went to Head of Construction and resulted in him trying to pin issues on us! We knew we were buying an entry level home but it's no excuse for laziness, lies, poor work and failure to accept anything is wrong. We anticipated cheap fixtures and fittings but expected straight walls at the least. There is not a single straight or smooth wall in the house, joins are visible on walls and plasterboard outlines are visible on ceilings. Being told “you bought a cheap home” by the site manager in response to not actually being able to open your front door without issue gives you an idea of the level of customer care. We've been made to feel like inconveniences simply for wanting defects rectified.The process was shocking - the site manager rushed us around snagging and attempted to dissuade us from checking things. He also threatened us with £150 callout fees if they didn’t deem defects enough of an issue. The approach was to intimidate young home-buyers - if buying a Gleeson home, invest in a snagging service. Most snags were bodged and not fixed. Many staff are subcontracted and largely don’t care. Those that do care have apologised to us about the state of our house and garden and don’t stay long either.I’ve booked time off for defects to be fixed and despite reminding site management, they often failed to organise the works or order the materials in time. I’ve now lost 5 weeks holiday for works to be rectified since we moved in. It feels as though staff are incompetent and don't care once they’ve sold a house. With a shielding partner I explained the fewer visits into the house the better, it feels they’ve done the opposite!* Walls and ceilings scratched & dented, none of the walls are smooth or straight* Stair handrail fell off, bannisters broke within 6 months* After reporting loudly knocking pipes when water is run, we had a plumber inform us the pipework wasn’t fitted correctly and notches in the joists weren’t made big enough for the pipes to expand. Gleeson denied this and sent handymen out to "fix" it 4 times which has actually made it louder. The site manager has now advised it is not their problem and will not be further rectified* Airbricks do not meet NHBC standards. The airbricks are level with the grass, which slopes downhill towards the house so we’ve had damp come through the internal wall which caused mould and wet the carpet. We were told to “wipe it off”*Front door frame wasn’t installed straight which led to the front door sticking regularly. I was able to yank it open but my partner on countless occasions had to leave out the back because she couldn’t open the front door. Their own carpenter advised it was not fitted straight, yet head of construction still denies this* NHBC standards state the first 3 metres of garden around the house should not get waterlogged but ours is waterlogged every time it rains. Gleeson advised that no drainage was put in as none was needed. Due to the slope of mud working its way towards our front door and covering the patio and due to Gleeson refusing to acknowledge any issue, I paid for a metre high retaining wall, to prevent the mudslide getting worse. I pulled out wire, glass, chunks of tarmac and cement, bottles and sacks of rubble and were told these were “small fragments” that had worked their way to the surface. Robert Smith, Head of Construction, has now blamed water logging and the “small fragments of rubble” on the retaining wall, despite me sending him pictures of the waterlogging and rubble 2 months before work began * Kitchen concrete around patio doors wasn’t levelled and has the texture of gravelContracted plumbers/joiners/landscapers advise us that our house has defects and apologise for the state of our home, yet management deny it. If we could hand the keys back and walk away we would.

James · 26 March 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 1/5

Trustpilot

Reported a Gas leak and it has been completely ignored

I have bought a Gleeson's house on Cradock Court in Sheffield. During the yearly service of my boiler, the technician found a gas leak due to bolts not even screw hand tight! Worry and not happy about the idea that I have been breathing gas for nearly a year, including the first thrimester of my pregnancy, I have reported everything to Gleeson customer service, attaching the report of the service. As after months I didn't receive any answer, I've decided to open a defect complain, which has been declined as you can read below: "Thank you for your notification.As the defect has now been fixed I am declining this defect report, however, I have passed your message and photograph over to the Regional Build Manager and the Site Team and asked that they make contact with yourself to discuss the matter further." I have received the message on the 3rd of March and up to now, nobody has been in contact with me. Moreover, I have discovered that one of my direct neighbors had the same gas leak problem, and she kindly asked them to check other people's house, but obviously Gleeson ignored it. At this point I'm looking to take legal actions, as at least that won't get ignored by this company which a seriously don't recommend to anybody!

Lucia · 26 March 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 5/5

Trustpilot

Exception service from the sale woman…

Exception service from the sale woman Lisa at Crawford Park. Made the experience very enjoyable. I would definately advise buying from Gleeson.

Mr · 24 March 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 1/5

Trustpilot

Terrible service.

I am buying a house from Gleason, but I am also in the process of selling my house. I was given an estimated date completion date of May - July but the house is ahead of schedule so they are now demanding we exchange and have given me a week or they will p the house back on the market. This comes less than a week after accepting my payment for the extras that is non refundable. I just need a few weeks for the paperwork to go through but they won’t budge at all.Terrible service, terrible company. Do not buy a house from them.

Steven · 18 March 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 2/5

Trustpilot

It could’ve gone smoother

The experience of buying my first home from Gleeson has been unnecessarily stressful.At the date of the final demonstration I noticed some defects which I logged into MyGleeson app as I was told. But it took them almost a month to take notice that too after calling them numerous times. It’s been over 6 weeks since I got my keys and I’m still without internet because they have some infrastructure issue with the development.The sales office is only helpful when they are selling you the property but once it is sold they couldn’t care less about anything. Same goes for the customer care team there is no communication from their end, you always end up chasing them.

Muhammad · 17 March 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 5/5

Trustpilot

I moved into my new Gleeson home 8…

I moved into my new Gleeson home 8 weeks ago and I am very delighted with everything. We have had a few small snags which have been dealt with very professionally and very quickly. All the staff are very friendly, helpful and nothing is a problem for them. I can definitely recommend Gleeson Homes after my experience.

Rosamond · 17 March 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service from initial contact, reservation and all the way through to snagging and handover. Had a minor query with confusion with our electrics options but was quickly and satisfactorily sorted out. Cannot fault service and response. Quality of build is most impressive, we’re extremely pleased and have no problem in recommending Gleeson. Love our house and where we have moved to.

David · 17 March 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 1/5

Trustpilot

Gleeson's are the worst..

Gleeson's are the worst..problem from start to finish since moving in, we regret buying this house so much. The main issue is the drive way, which gleesons have known about since day 1, it doesn’t only look terrible but it’s been damaging both cars as we can’t physically get onto the drive without it scraping ridiculously underneath. This got to the point where we actually had to drive onto our grass at an angle which now has tyre marks all over just to get onto the drive. My lease car has now gone back & Iv been told there are things underneath my car that has to be repaired which I will be billed for & it will be passed onto Gleesons! (I did work Gleesons but clearly they never gave a crap) We’re still waiting on someone to come and sort the shower, someone came out and said ‘it’s up to Gleesons standards’ yet someone else came out (not gleesons) & said it’s not fitted to manufacture spec so something needs changing otherwise it could burst our pipes. The issues are continuous. Paint work is horrendous, door handles come off, didn’t have hot water at the start, freezing cold coming in from vent so we lost all heating.. this has all been in the space of 5 months! I feel you spend so much money on buying the house & it’s not even up to standards.. do not buy a Gleesons home!!!!!

Emma · 3 March 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 5/5

Trustpilot

Love my Kilkenny at hays park Staff are…

Love my Kilkenny at hays park Staff are so friendly and helpful I cant understand what the negative reviews are about from start to aftercare no complaints

Julie · 26 February 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 2/5

Trustpilot

We bought a house in Sheffield

We bought a house in Sheffield on a new development. At the beginning everything was great, nice house good price. By the time we received the keys and started reporting problems, we found some things to improve at the final inspection, but they weren't serious issues, then, when we managed to deal with the internet, we started reporting other smaller and larger issues. Honestly, at the very beginning, an employee quickly appeared and started to repair and here was the first problem, everything was repaired with silicone, after some time water started to leak from the main valve under the sink and flooded the cabinet, destroying it. it took about 2 months to replace them they did it sloppy using non-original parts because I couldn't fit the dishwasher under the sink. At the very beginning, I reported many faults, from a scratched glass to poorly arranged tiles in the bathroom. Contact with customer service, I'm sorry, which does not exist, the messages that I left unanswered and in the end the faults that I reported at the beginning are now classified as those that I did myself and they do not take responsibility for them. Overall, I do not recommend it, it's a pity your nerves and money. The house is very nice, the project is great, and only so many positive things, later it is only worse, a promise that something will be fixed, the contact number to the person from the customer service office always ends on the voicemail completely ignoring the problem .....

Lukas · 26 February 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 5/5

Trustpilot

The house is excellent value for money thank you Gleeson’s.

The house is excellent value for money. The workmanship and materials used is top class . The after sales service has been unbelievably helpful with nothing being to much trouble for anyone . We extend a special thank you Charlotte and Allison in the sales office, Dean on site worker and his son Reece and on site manager Jeremy . Our moving in was made so easy with so much help from all the people mentioned.

Christopher · 25 February 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 3/5

Trustpilot

Great service from sales team

Great service from sales team. Unfortunately we've had a lot of issues with the house such as leaking pipes onto kitchen ceiling, door wouldn't lock properly, paint splashes etc. So we were not as happy with the finish of the house

MRS · 25 February 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 4/5

Trustpilot

Great experience some slight delays but…Balderstones

Great experience some slight delays but overall great . Very happy with the home

Steven · 25 February 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 5/5

Trustpilot

Overall I've been very happy with my…

Overall I've been very happy with my home and the service provided by Gleeson homes. I moved into my home in December 2020. I had a six month build delay due to covid, so nothing Gleeson could do about that, but they really pushed on with the build and ensured I was in before Xmas. Really happy with the finish of the house and only 4 really minor snags- all resolved now. I think Gleeson homes offer fantastic value for money and gave me the chance you jump on the property ladder soon! My monthly outgoings are now so much less than when I was renting. Highly recommend!

Antony · 25 February 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 5/5

Trustpilot

Acklam gardens site - mortgage

I have recently just purchased a property in middlesbrough and the lady who helped me from start to finish called linda was absolutely superb, she is a credit to herself and gleeson homes themselves.Fantastic hard work from linda to help us through the mortgage application and was always the backbone of the process.Highly recommend!

Daniel · 24 February 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 5/5

Trustpilot

Our dream first home...

We moved in to our Gleeson home (Tyrone) about 18months ago and couldn’t be happier. This is the first home we have owned and we love it. You hear bad stories about ‘New Builds’ all the time but honestly we don’t have anything bad to say about Gleeson. From the moment of us putting our deposit down to getting the keys we had been fully informed every step of the way, and it completed on time! Any little snags we had at the beginning, or a little later, had all been resolved quickly! All the site sales team still give us a wave and a chat if they see us! If your looking for an affordable home, no matter the size, I would definitely recommend Gleeson

Karl · 18 February 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 5/5

Trustpilot

We love our Gleeson home

We love our Gleeson home! We've been in our home now for over a year and a half. Any issues have been rectified quickly and we have had a really positive experience with Gleeson.

Abbie · 18 February 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 5/5

Trustpilot

A perfect first home !

I would highly recommend Gleeson homes! I bought my first home with them before lockdown in March 2020 and even given the circumstances they’ve been so helpful in sorting my defects and answering any questions or queries I had! You get given an online portal login where you can upload pictures of your defects, rather than them get lost in an email trail.If I was to go back in time and start all over again I would still choose Gleeson! I absolutely love my home and highly recommend for couples, first time buyers and young families!

Miss · 18 February 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 5/5

Trustpilot

10/10 recommend

I've had a great experience! Delays due to covid but had constant communication throughout the buying process and sales staff were lovely! Obviously all new builds will inevitably have snags and minor defects because there is no one size fits all but they've all been dealt with and addressed. Absolutely perfect home for us as first time buyers and we couldn't be happier. Our neighbours on the estate are all lovely too. Great after care too.

Liv · 18 February 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 4/5

Trustpilot

I am very pleased with my house

I am very pleased with my house , as a first time buyer Gleeson offers affordable prices for their homes . There were minor defects which were eventually sorted out promptly by the builders on site . So far so good , hopefully I will not come across any more defects .

Sam · 15 February 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 1/5

Trustpilot

Supposed to be a dream buying your…

Supposed to be a dream buying your first house, but the house is an absolute mess, garden was even worse, had to spend alot of money on getting the constant problems fixed. After care team is absolutely shocking, dont care about anything youve got to say or even getting the problems fixed, think every single person in the company is a professional liar, couldnt advise people enough to stay away from them,Horrible company with horrible staff from top to bottom,

Gregg · 15 February 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)

★★★★★ 5/5

Trustpilot

Balderstone Gleesons - First home

Gleesons at Balderstone site have made buying my first property an amazing experience. Jamie in sales made communications very easy and always friendly to speak to. Was nervous to buy a new build, with the fear of snags etc. However, the very minor issues I did find within the property, were sorted very fast by the team. Any work that is done has always been convenient timings and options, especially when working full time. Gareth, the site manager, has gone above and beyond to ensure that I’m happy with the final home outcome. Highly recommended and very happy with my home. Talha.

Talha · 15 February 2021 · Gleeson Homes Yorkshire South Chesterfield (The Grove)