Trusted Agent profile
★★★★★
1,218 reviews across 5 offices and 2 platforms
Gleeson Homes Yorkshire South has five offices, in Chesterfield (two offices), Worksop, Langold and Harworth and Bircotes. Together they have 1,218 reviews on two platforms, rated 3.7 out of 5 overall.
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Gleeson Homes Yorkshire South's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery happy with our new home
We’ve just moved into our first home at MacDonald Park. We’ve been really happy with the whole process. No major snags, problems fixed very quickly. Very responsive sales team and site manager. No issues with Customer Care.
5/5
TrustpilotNice Home with a Great Price
I have a new Gleeson Home at MacDonald Park. I'm extremely happy with the new home. From the day 1 when I visited the showroom, then choose my dream house, till now completion and get the keys, those sales staff are very helpful and responsible. I was kept inform the construction stages of my property, even during the lock down period.On the day of final checking, I had prepared some A4 paper to write down the defects, but at last, I didn't need to use it. Only 2 minor defects were found. The site manager fixed them all on the following days.The site manager is experience with patient to explain everything of my house in details. The sales lady Madam Sue is good, friendly and helpful.Perhaps, you may read many different reviews saying how bad Gleeson was. But you must browse the instagram, then you knows there are lots of happy faces whom with a Gleeson home. At least, you should visit the site and talk to those home owners, you know the facts. Finally, I must say thank you to Gleeson Home. They build the affordable nice new homes so that I can be one of the home owner.
4/5
Trustpilothappy so far
moved into 3 bed tyrone at hutton park blyth recently.sales staff excellent(kept in touch frequently) most snags dealt with promptly(there were not many to be fair).builders on site are friendly and helpful. messy road leading to our house and needs a tidy up but generally happy.
1/5
TrustpilotShockingly Bad Customer Service - Avoid
I bought a house on the Hilltop Park development and although there were small problems the purchase went quite smoothly. The problems started when we had completed and moved in! Defects reported were never resolved and didn’t even have a response or follow up, formally complained but again with no outcome at all! 8 weeks after completing our purchase the house still isn’t right. The contractors on the site treat our land like a building site parking construction equipment on my drive!Shockingly bad customer service with non existent follow ups. Use another developer and avoid Gleeson!
1/5
TrustpilotAwful company... give a wide birth!!
We bought a house with Gleeson's sometime ago. The house itself so 'ok' for a low end builder. We later found it had been fitted with an obsolete central heating system which meant finding replacement parts were difficult. Also when later having a electrical safety check I found the smoke alarms were 5 years old when fitted. The roads around the estate were never finished and were taken on by the local authority years later. What ever you do do not take a equity deal with this builder, they will be aggressive, obnoxious and make false promises. They use the word 'customer care', which is a complete joke, they do not care and quite the opposite in fact seem to enjoy your anguish. They are a cheap builder and do a reasonable job of the building work itself. I had no issue with the sales staff or the trades men, just the suits. We have since moved on and bought with another builder, completely different experience. Please think twice and save yourself some heart ache before buying with Gleeson.
2/5
TrustpilotSo relieved we didn’t buy with Gleeson
So relieved we didn’t buy with Gleeson! Feb 2019 we were really interested in a particular house at Ransom court. The sales rep was very encouraging however couldn’t tell us how much the house would be, despite them having sold a couple of the same type already. We knew previous prices but apparently it’s normal for the prices to go up as they build?! Why advertise at the lowest price then?We were told we couldn’t reserve early, had to wait till the house was released then come down in person and reserve. First come first served.The house we liked would be up for reserving May/June 2019, they promised us. We kept revisiting their website, watching like a hawk to see when it would be released.In the meantime, learning about all the ‘extras’ that you have to pay for. Stupid things like if you want grass in your garden, if you want a fence between you and your neighbour, if you want flooring, if you want a shower fitted to the wall, all extra costs!And the covenants are ridiculous. You own the house, it’s freehold yet you still pay monthly fees, you can’t change the colour of your own front door, you can’t do anything to your own front garden, you can’t have a shed in your back garden of certain sizes, you can’t breed your pets. A nice little dictatorship.We visited the site regularly to see progress and came across a lady exiting her house (same type we liked) and spoke to her. She showed us around her home, spoke of how disappointed and duped she felt.Spoke to another man who mentioned burst pipes, cracked this and broken that all within his first 2weeks of moving in. Anyway, the house took forever to be ‘released’ (they’ll promise every day for months that it’ll be next week). In that time we found another, non new build, put an offer in, it was accepted and we moved in. This house is amazing, same price as what that Gleeson house ended up being but we have an extra bedroom, extra reception room, and garden at least 5x the size.It’s Sept 2020 and we drove by Ransom court, that house we had our eye on still is nowhere near complete. The ‘roads’ and paths in that development are basically a building site, potholed dusty uneven ground even in ‘finished’ parts. (Some houses don’t even have paths infront which aren’t wheelchair/buggy friendly).We’d still be waiting to move in had we listened to their empty promises yet here we are, a year into our amazing, non Gleeson home.
3/5
TrustpilotJust started looking into buying a…
Just started looking into buying a Gleeson place.I note on the advertising "Freehold, there is an annual management fee on this house".Is this the fee being looked into by the government as a rip off?
1/5
TrustpilotPoor workmanship and no help offered
Just purchased a 2.5 year old Gleason home after a cpl of months in the house the main water inlet feed came loose and flooded the kitchen floor asked Gleason for some help as it was down to poor workmanship to be told I’m on my own as out of 2 yr warranty and to get a plumber and pay myself which I have had to do and he confirmed issue was down to main pipe being cut to short and therefore pressure working it loose absolutely no help at all from this terrible company avoid avoid avoid
1/5
TrustpilotBad burglar alarm
We paid £700 for an burglar alarm in our Gleeson home. We had problems turning it off after a power failure and the site manager couldnt help. We had a new box fitted which proved the original was defective. After another power failure the internal alarm bleeped every minute, all night, with no way of silencing it. I'm now going to kill the system. I'm going to look for a decent system, as the infrastructure is already there that should be easy to install.
1/5
TrustpilotGleeson homes have no respect or concern for residents
The houses are OK but they have no respect for the people who live on their estates. They store all their building materials on the grass in the centre of our development blocking views of roads for traffic going past. There have been multiple near misses due to this. I've warned the site managers several times, they don't care.The roads are covered in mud, my car keeps getting covered with dust which I then have to pay to get cleaned. A few weeks ago I got a new car, straight out of the showroom, parked it on my driveway and the next day it was covered in mud and dust. I asked Gleeson to pay for it to be cleaned and they just ignored me.I was threatened with legal action for parking my Landrover almost out of sight on the grass beside my house. I replied that parking my Landrover on the road would be dangerous because my house is on a bend and my driveway only had space for one vehicle. Another threat of legal action so I put it on the road. In less than 2 months it was written off when another neighbour skidded on a patch of ice (CREATED BY POOR DRAINAGE courtesy of Gleeson) and smashed into it.Once a house is sold they don't care about the occupants.
5/5
TrustpilotGreat value, great service
I absolutely love my house which was extremely good value for money. I’m not saying it’s first class, but the quality is good for the money. You can’t buy a Ferrari for 10 grand so dont expect a luxury mansion for 140 grand.The gleeson staff are all very helpful and couldn’t do enough for me. No issues throughout the whole process, and even the defects I found got dealt with swiftly. As others have said, don’t listen to the negative rubbish on here, I can’t recommend gleeson enough
5/5
TrustpilotI love my Gleeson home!
after reading through a lot the reviews on here, I feel like I’ve been dealing with a different company! I have recently moved into my house on Linkswood Park and I’m incredibly happy. the site team on my development are absolutely brilliant, they are all so helpful and genuinely care. they are willing to do anything they can to keep you happy in your new home. the only issue I’ve really had is that before completion, at times the communication with the sales office wasn’t the best, however that’s baring in mind we were in the middle of a global pandemic. as someone else has said, please go onto Instagram and have a look at how many people are happy in their beautiful Gleeson homes, you won’t be disappointed!
1/5
TrustpilotStay away
Stay away. I will not be dealing with this company again, I'm just glad I didn't go any further than the initial stages as that was enough stress. They put the prices up even after they have agreed an initial price with you, if that's the kind of management that's running Gleeson, I don't know what house quality can be expected and I'd rather not know, just be careful with your hard earned money with this company.
1/5
TrustpilotJust appalling. AVOID.
Appalling Customer Service. Infact, I don't think "Customer Service" is a term that exists at Gleeson Homes. We were buying a property on the Model Walk site in Creswell and they delayed the completion date by six months, just days after pushing us to get our mortgage arranged and our extras paid for. We sent an email to head office asking for an explanation and reassurance, as the sales office staff "couldn't tell us" what was happening and then our solicitor called and said that Gleeson cancelled the sale.I drove to the head office in Sheffield and calmly asked what was happening and the lady on reception said they have a policy where they will not speak to you in person, I would have to write. After a stressful week and many trips to the sales office, where the sales lady broke down in tears and said she isn't allowed to talk to us as "the head man" has said the sale has been cancelled, we received a letter with no apology saying "We aren't going to meet your expectations" and it's best that we cancel the sale. Nobody would explain why. All we did was ask a question, wanting information about our reserved property - which forms part of the Consumer Code for Builders. Gleeson simply do not care.We waited and saved a bigger deposit and purchased a home with a different builder, best thing we did. Just look at the other reviews.
3/5
TrustpilotNot many problems with the home its…
Not many problems with the home its self it's the state of how they have left the housing estate in Upton on Woodland walk.Why would any housing developers put wood under pepples on a driveway???.They sell houses and then the couldn't care less.Come on Gleesons finish the development off and do the job that you promised.Its a disgrace!!!
1/5
TrustpilotI wish I had never ever purchased a…
I wish I had never ever purchased a house from Gleeson! The driveway is made from aggregate which is not even. As our plot has a shared driveway with a number of houses the drive has caved in where vehicles have been driving on and off. As the ground is uneven my partner fell over causing an injury. I brought this to Gleesons attention - this not being the first time. I explained the entrance into our driveway should be concrete so it’s even and safe for us to get our bins in and out without falling over and causing injury. They said there is nothing they can do - shock! I’ve only been in my house for 12 months and already want to move!
1/5
TrustpilotWorst standard on the planet
Started work at Gleeson's last week and i left after 3 days as I don't put my name to it. Absolutelly atrocious standard, it looks like blind person was building those houses. I'm sure it will end up in court.
1/5
TrustpilotHealth & Safety
As you can probably tell by the myriad of terrible reviews 'Gleeson homes' are a vile, despicable company that treats its customers with utter contempt once they have your money.I think its also worth mentioning that Gleeson's constant refusal to even acknowledge any issues can have serious consequences. Terrible planning by Gleeson's has resulted in the placement of a parking bay directly outside my living room window. So close I cannot open the window as I will hit the car parked there. I have no privacy, everyday I have a stream of strangers staring in my window as the get out of their cars. I have taken to closing the blinds and sitting in darkness day after day. My health has suffered as a result. Also if there was a fire and it cut off access to my front door I would be trapped to burn alive as getting out the window (even though its an escape window) is impossible as there is a car right up against it.Gleeson's haven't acknowledged any of my emails and when I contacted them by phone a lady put me through to 'Customer Care' which turned out to be an answer service that still haven't called me back.I guess the health and well being of a 60 year old woman isn't a priority at all and can be ignored as can the health and safety regulations.
1/5
TrustpilotWarning
Before you consider buying a home from Gleeson, you should be aware of the type of people you will be dealing with. Customer service is without doubt the worst I have dealt with. The build quality of the homes also matches the quality of the customer service, everything is done to a poor standard and without any quality control. Back to the 'Customer Care'. Since moving in I must have contacted Gleeson's over 30 times about various issues some extremely serious and have received only a handful of replies, all simply refusing to take any responsibility and offering no help. Most communications go unanswered or you get promised a 'call back' that never comes.I short as you can see see from almost all the reviews, buying a home from Gleeson's is a terrible experience. Please avoid any dealings with this company they are a joke.
1/5
TrustpilotHorrible company to work for
Horrible company to work for, the work load is gruelling, the pay is so low it’s offending. The site agents are all friends from people “above” you know what It means it’s them against you that’s how this company runs it’s sites and that is every single site! Your lucky to be paid what you are owed. Never ever again will I ever work for gleeson homes the industry would be a better place without them
1/5
TrustpilotBuilding work still not resumed
Six weeks after the Prime Minster urged construction workers to resume and still no sign of activity on my house. According to the area sales manager “some trades people will return next week (29/07) House completion estimate pushed from June to November as earliest possible date. How can builders outdoors not return until the same week pubs and restaurants can open? Expect continual disappointment over dates if you buy with them
1/5
TrustpilotI cannot believe this company is not…
80% of your customers on here had a terrible experience it's one of the worst reviews of a company on trustpulot -are you not ashamed ???I cannot believe this company is not being investigated I even contacted NHBC and they didn't want to know obviously with the owner being a gypsie they are to scared . Anyway push for compensation .i wrote to the local paper and tabloids and copied gleeson in and they soon offered me compensation . Ask for subject access request for all the information they have on you it's a legal requirement for them to send you within 40 days of your request . It makes very interesting read and certainly helps toward your case....also be aware when they fix one issue it leads to another issue . I won't go into it but just remember this
1/5
TrustpilotUseless and full of lies!!
Building homes, changing lives.At Gleeson, we build low-cost, high quality homes in the North of England and the Midlands.If that statement was true then you would have 78% positive and happy customers infact its the other way around 78% of the reviews are negative and true to the point that you will regret buying a home from these unprofessional so-called housebuilder firm called Gleeson. We have had nothing but trouble since day one from build quality to false promises and none existant customer services (same person answers the phone). I wish i knew all this before i bought the house but unfortunately nobody warned well this is my chance to warn many of you out there. The price definately reflects on the houses and forget about having any issues after purchasing you will be on your own!Surely they know all this from so many customers and they are doing NOTHING about it because they know people will be attracted to the price only and the showhomes (although showhomes are built by proper builders and designers) you will get nothing like them i promise you!They are just very arrogant thinking that their homes will still sell that is their attitude and that is why its very annoying because people will not see their lies until after they buy the house.We should boycott their homes for many reasons and the government should ban them altogether. Im more shocked at how the nhbs has approved their dodgy build quality it amazes me. People do your research ask the neighbours and current gleeson homeowners before you buy one!You can’t even build fences to protect your gardens! So when people trample over ur lawn and flowers its not Gleeson’s problem and people walk their dogs like its a public park. When family asks why can’t you build a fence its embarassing to tell them its covenant appartantly (legal stuff) which is about 40 different ones so again its your house but you can’t do anything without their permission! After explaining that we live on a main road and its dangerous with cars speeding and public walking all over our lawns so we want to build our fences (with our own cost) they refuse because it spoils the look of the house according to them. Then they send us emails about having garden competitions really takes the mickey!Its time we took them to the local press now so everyone within the community knows the truth!
5/5
Trustpilotgleeson homes
I have bought my first house from gleesons and I have nothing really bad to say about them. The house was completed 2 weeks before the completion date there was only 3 snags and they sorted them out in that week. I’ve been in my house 4 months now and still in love with it just as much as the start. Gleesons has sorted out any enquires nice and fast. The only bad thing is the garden but there coming to sort that out after isolation. So I would highly recommend buying a house from them. I was so scared to go for it after seeing all the bad reviews but I’m glad I did. People please go on instagram and follow loads of gleesons homes you will start seeing there’s hell of a lot more happier reviews than what you find on Facebook or these sites.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chesterfield (The Grove) has the most, with 1,141 reviews rated 3.7 out of 5, followed by Chesterfield (Woodhouse Lane) with 1,126.
The five Gleeson Homes Yorkshire South offices, by town:
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