1/5
Called in to see about the new development at Bearpark as advised , only to find no one in the sales unit and all locked up.
Trusted Agent profile
★★★★★
1,178 reviews across 6 offices and 2 platforms
Gleeson Homes Tyne and Wear has six offices, in Widdrington, Spennymoor, Annfield Plain, Consett, Durham and Houghton Le Spring. Together they have 1,178 reviews on two platforms, rated 3.6 out of 5 overall.
Gleeson Homes Tyne and Wear's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Called in to see about the new development at Bearpark as advised , only to find no one in the sales unit and all locked up.
5/5
Liam at the Shorelands is very friendly…
Liam at the Shorelands is very friendly and helpful. It has been a pleasure dealing with him.
Thank you for your reviewWe really appreciate you taking the time to feedback to us regarding the service provided by Liam.Kind RegardsGleeson Homes
5/5
Excellence at Gleeson
Excellent service by Julie and Joe at the Whitehaven site. We were fully informed with excellent customer service, and assuring us at every stage of the development. I would highly recommend Gleeson.
Thank you for your review SusanWe really appreciate the feedback relating to the service provided by Julie and Joe, and we thank you for taking the time to share this with us.Kind RegardsGleeson Homes
5/5
29 Barley Meadow review
We immediately felt welcomed when we visited the site by Jodie and she took the time to show us the site and around the house we’d been interested in. Jodie was instrumental in chasing up our Solicitor’s when deadlines loomed and she kept us informed of developments weekly. After moving in, we did have a few issues which we reported to customer care and I must say that Glenn has been extremely helpful and supportive and we are impressed with all Gleeson staff that we have been in contact with, they’re a credit to the company.
Thank you for your review HeatherIts wonderful for us to read about the experience that Jodie has created for you during your purchase journey, and the support received from Glenn in our Customer Care team post completion.We really appreciate you taking the time to share this feedback with us.Kind RegardsGleeson Homes
1/5
I recently purchased a property from…
I recently purchased a property from Gleeson and have been extremely disappointed with the experience. While the initial buying process seemed smooth, it quickly became clear that the developer had no intention of following through on the promised works after completion. Despite multiple assurances that certain repairs and enhancements would be completed, they have repeatedly refused to address these issues after raising the job on their my Gleeson platform.The lack of communication and accountability from Gleeson has left me feeling frustrated and misled. I strongly advise potential buyers to think twice before committing to a property from this developer. It’s essential to ensure that any promises made during the sales process are backed by a commitment to follow through. My experience has been a cautionary tale, and I hope others can avoid the same pitfalls.
5/5
Very good experience
Very good experience. Ginell explained everything soo good.
Thank you for your review AroojWe appreciate you taking the time to share your thoughts with usKind RegardsGleeson Homes
5/5
Mary is key to a perfect Gleeson experience
I have had such great and meaningful experience on my new build home journey, in large part due to Mary at Gleeson Homes at The Pastures, Bilsthorpe who demonstrated not only immense knowledge and understanding of the housing market but also incredible empathy and trust throughout the customer journey. Given some of the negative comments expressed here by others about their Gleeson new build experience, it important to point out that Mary’s years of experience in the field and her people skills makes a huge difference in the delivery of quality of service in terms of support and excellent communication new build customers especially first-timer buyers need to get to the property ladder. Thank you for everything you did to make my Gleeson experience pleasant and stress-free. For this and so much more, I am saying thank you. In my little new-build first-time-buyer search-life, I know you meet few people who are hard to forget. I am glad to have been introduced to Gleeson by you.
Thank you for your reviewWe are emensely proud of the excellent service that our Sales Executive Mary has provided for you at The Pastures.Mary is extremely experienced as you mention, and we value her highly! Thank you for taking the time to recognise how she has created such a positive experience for you personally.Kind RegardsGleeson Homes
5/5
Liam is the gleeson man to see at Shorelands
I have just bought a house at Gleesons Shorelands development. I am very happy with the way that this has happened especially with the polite, professional and with good humour, it has been a delight to meet and Liam the on site sales. His attitude has been first class and made me feel im in trusted hands. Thank youLiam
Thank you for your review HowardIt is a pleasure to read your review and to hear what a great relationship you have developed with Liam.We pride ourselves in suuporting our customers with whatever they need, and we are delighted to read about how the experience has been for you.Kind RegardsGleeson Homes
5/5
Met with Tashana Cooke
Met with Tashana Cooke, in south elmsall today to discuss different properties as we are wishing to move to the east coast. She gave us lots of detailed useful information which has been extremely helpful. She was welcoming very polite and friendly. Overall excellent experience.
Thank you for your revew VickiWe area pleased to read that you had a helpful experience when you visited our development at South Elmsall, and we really appreciate you taking the time to feed back to us in this way.Good luck with your ongoing search for your perfect new home!Kind RegardsGleeson Homes
5/5
Louise made my journey exceptional
I have had such a positive experience on my new build home journey, in large part due to Louise at Gleeson West Yorkshire who has helped me every step of the way. I had regular updates and no questions were too small or odd. The team are excellent communicators and I'm so thankful that my journey has felt supported and bespoke. I've had a new build before and I appreciate it's always a gamble, you hear horror stories. It's by no means been smooth sailing but I can't fault the customer service.
Thank you for your review ElenaWe really appreciate you taking the time to share with us how satisfied you are with the customer service provided by Louise, and we are glad to hear how supported you feel.Kind Regards
1/5
Called in to see about the new development at Bearpark as advised , only to find no one in the sales unit and all locked up.
5/5
Gleeson is the best
From reservation to actual exchange of contract and collecting of keys,Gleeson were very helpful and made the dream of owning a home a reality.The whole team from sales to engineers were fantastic and always ready to render centred customer service experience.Special mention to jack,Steve and a few I couldn’t recall the names.I will strongly recommend them .Gleeson is the best around here from my experience.Thank you once again to the team.
Thank you for your reviewWe really appreciate you taking the time to share this positive experience with us, and we are delighted to read that you rate Gleeson so highly.Kind RegardsGleeson Homes
5/5
All good in the Gleeson Hood
I found the staff at Gleeson Homes, especially Angela Berrington and her colleague Lauren, to be extremely courteous, helpful, thorough and professional in dealing with us as customers at the time.They were communicative and obliging and represented Gleeson Homes exceptionally well at all times.The houses are seemingly of a good standard with lots of space - it would be nice if the Aspatria estate had more in the way of bird and bat boxes and installations for nature, however everything was good apart from that.We thank them for their time and help.Mitch and Lucy
Thank you for your review Mitch & LucyWe are delighed to read about the positive experience you have had with Angela & Lauren, and that you are happy with your new home.Thank you for taking the time to feed back to us - it really is appreciatedKind RegardsGleeson Homes
5/5
Fantastic service
We’ve bought a new build before but the aftercare was slow. From Matt fixing the snags to Andrew arranging the work I could not fault the service and speed. If we ever move I’d happily buy a Gleeson Home again! Also a big shout out to Natalie Strong who waited with us on move day so she could hand the keys over at the earliest point she could. I couldn’t be happier with the service provided.
Thank you for your review CherylWe are really pleased to be able to read how happy you are with the service that has been provided by Matt, Natalie and Andrew, and how it compares positively with your previous experiences with other developers.Thank you again for taking the time to share this feedback with us - it really is appreciated.Kind RegardsGleeson Homes
5/5
Gleeson Tees Vally
We purchased a home on the Leadmills Walk development in the Tees Vally region, had excellent service throughout the sales process. Jackie kept in regular contact providing updates. Snagging problems have been dealt with quickly by Andrew and Zoe. Zoe from customer care always makes sure I am free and to make sure little disruption is caused. Matt who comes to do the snagging, is polite and professional and is very knowledgeable and efficient. Minor snags with the home, but nothing major and it’s how they resolve and respond.Would 100% be looking to buy my next home with Gleeson.
Thank you for your review SamanthaWe are delighted to read how happy your are with the service provided by our Sales, Site and Customer Care teams!Its fantastic to hear that because of this experience you can already see a time where your next home would also be a Gleeson home!Thank you for taking the time to feed back to us in this wayKind RegardsGleeson Homes
4/5
Rating only, no written review.
1/5
very bad one experince
I recently purchased a house from Safair Home in Liverpool, and unfortunately, it has been a very disappointing experience. From the start, the company has failed to meet basic standards in several critical areas.1. Poor Quality of ConstructionThe quality of the construction is far below what was promised. There are numerous defects in the property, and it feels like cheap materials were used throughout. It's frustrating to see corners cut on such an important investment.2. Unprofessional ServiceThe customer service has been extremely unprofessional. Whenever I raised concerns about the issues, I was met with unresponsive and unhelpful staff. Getting any follow-up or action from the company has been a struggle, and it seems like they are not interested in solving the problems.3. Lack of Skilled LaborThe work done on the house appears to have been carried out by unskilled laborers. This is evident in the poor finishes and the number of issues that have emerged shortly after moving in. It’s clear that the workers lacked experience, and this has affected the overall quality of the home.4. No AccountabilityWhat makes this experience even more frustrating is the company’s lack of accountability. Despite multiple complaints, no one from Safair Home has taken responsibility or made any serious effort to address the issues.Overall, I would not recommend Safair Home to anyone looking to buy a property. The stress and frustration of dealing with their poor-quality work and unprofessional service have made this a regrettable purchase.
5/5
Angela at St Patricks Vale
Angela at St Patricks Vale, Aspatria, was more than helpful and friendly. We looked round the show house, and round the development. We also had a good experience at the Broughton Moor side (Caluna Grange). Although we are not in a position to buy at the moment, we welcomed the opportunity to look round, and loved the Blessington house.
Thank you for your review RachelWe really appreciate you taking the time to feed back to us, and we look forward to speaking to you in the future when you are ready to take the next step in purchasing your next new home.Good luck for the futureKind RegardsGleeson Homes
5/5
Vickers Grange
Vickers Grange Me and my partner decided it was time to get our first home together, we could not be happier with the experience so far. Karen Woolley has made this experience so much fun and we are so excited to move in to are new home together, we honestly can not thank her and Gleeson enough for making this very stressful time so easy and enjoyable. Highly recommend them to anyone looking to purchase a new home.
Thank you for your review ChristopherWe are delighted to read about how Karen has looked after you and removed the stress from what can sometimes seem like a stressful and daunting experience.Thanks again for sharing your feedback - it really is appreciated Kind RegardsGleeson Homes
5/5
Tina Walker - Stoneyford Green - The Best
We just came back after an appointment with Tina Walker in Stoneyford Green, Sutton-In-Ashfield development. She was amazing and very helpful! Answered to all the questions and went thought to all reservation process. We ended up reserving our future Cork house. We were amazed how nice location is. Thank you for all your help today, Tina! We will be happy to work with you! Gintare & Karolis
Thank you for your reviewWe are very pleased to be able to read about the excellent service Tina has provided, and super excited for you to take the next steps on the exciting journey to getting your new Gleeson home!Kind RegardsGleeson homes
5/5
If I could give ten stars I would!
If I could give ten stars I would!! Toni made our day on Friday. Gave all the info needed so that our next home was what we wanted. Keeps in touch so we know that all is progressing.A Big thank you.
Thank you for your review ChristineThank you for sharing this feedback with us regarding the service provided by our sales executive Toni.We really appreciate the time taken to feed back in this way!Kind RegardsGleeson Homes
5/5
Our experience with Gleeson homes has…
Our experience with Gleeson homes has so far been easy and smooth sailing. We reserved our home in July 2024 and are now currently waiting for a completion date. The sales women Nikita has been amazing since reserving. She has been very accommodating to our needs and efficient with communication. We look forward to moving into our brand new home!
Thank you for your review DanaWe are pleased to read that your Gleeson journey has been smooth so far, and we really appreciate you taking the time to share this positive feedback with us.Kind RegardsGleeson Homes
5/5
Viewing site in Workington
Visited the site to look around with my partner. Catherine was very helpful and laid everything out clearly for us! Given us a lot to think about and helped us in the right direction.
Thank you for your review MacyWe are pleased to hear that Catherine was able to assist you well during your recent visit to our development, and we wish you good luck in your new home search.Kind RegardsGleeson Homes
1/5
Noisy
The noise level at the site at Neville Hill, Leeds is like living at the back of a field where they are landing a helicopter - except that it goes on all day and has been for months. I can hear all the reversing alarms and large machinery and the air vibrates even inside our house with the windows and doors shut. Complained and they said 'We note your comments regarding the vibrations from the machinery, whilst we appreciate large machinery is use, factors as such are out of Gleeson Homes control'. They are not in control of the noise or vibrations from the machinery that they are using.
Thank you for the review NicholaHaving spoken to our regional Customer Care team, they have informed us that they have been in contact with you to advise that the issues you are encountering are being caused by other construction works happening close by to our development, but these works are being undertaken by non-gleeson contractors and are not related to our site..We hope that you have now been able to contact the relevant contractors as recommended to raise your concerns with them directly.Kind RegardsGleeson Homes
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Widdrington has the most, with 1,138 reviews rated 3.6 out of 5, followed by Spennymoor with 21.
The six Gleeson Homes Tyne and Wear offices, by town: