Trusted Agent profile
★★★★★
1,178 reviews across 6 offices and 2 platforms
Gleeson Homes Tyne and Wear has six offices, in Widdrington, Spennymoor, Annfield Plain, Consett, Durham and Houghton Le Spring. Together they have 1,178 reviews on two platforms, rated 3.6 out of 5 overall.
Gleeson Homes Tyne and Wear's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotAVOID GLEESON HOMES
Buying your first home should be a highlight of your life. Gleeson sold us a dream but once they got their money they hardly respond, promises that were made when reservering our plot got twisted and backtracked. Costumer care is just pointless! It’s take 3 weeks to get a response and months to solve an issue. The reviews on Trustpilot are definitely accurate! We do NOT recommend Gleeson homes to anyone.
5/5
TrustpilotFirst Time Buyer
My experience being a first time buyer was a very quick process to say the least but this was due to the house being built almost a year, nevertheless that didn’t put me off. From the very beginning Adam the Sales Executive has been very helpful and informative and guided me every step of the way. Every time I felt stressed or anxious, he quickly reassured me that everything will go to plan and it did. I’m very happy with the house and the Site Management Richard and Dec have been brilliant in sorting out the very little snags I identified. Overall I can say I am very pleased, I fell in love with the development straight away as the area is very beautiful and peaceful.Sarah - Plot 91 - The Pastures, Bilsthorpe
2/5
TrustpilotShocking customer after care
Been in the house almost a year, snags pointed out within months (1 on key day) of completion still be be completed or been told it’s not getting done or has been half arsed (key day snag is hidden behind the fridge) not the point. Leading up the the completion we had less and less updates almost like they didn’t want us to know that our house was going to be delayed or had no work done to it for a while. Wasn’t even told it passed inspection, solicitor and mortgage informed us the expected completion date and the rest of the bill. Handover was atrocious, got told nothing on the day, in fact the person who do it was looking at us to help her with the check list. Took 4/5 months to get an option we paid for to be installed since it was missing, was mentioned in a email after key day just clarifying if it will be installed just before completion. When we got the keys all of the quality stickers were still all over the house and hadn’t/haven’t been fixed (were there on demo and more was noticed during demo and still the same state on completion).Master bedroom is constantly cold, sure the radiator is too small for the room (the room is the size of the garage), some radiators are very small. Despite being told we have 2 years to snag get told we left it too late or we could’ve caused the snag ourselves. Other than the very poor customer care after completion and leading up to it, you can make it a very nice and cosy home. Can tailor it to your personal style as it’s a blank canvas.
1/5
TrustpilotLies - From Day One
From the sales manager deceiving us with wrong information, to the constant mis-communication and cover ups with the aftercare team, I can honestly say that we have been lied to from the beginning. Two years on and the garden drainage is just one of the on-going issues. We are being made to feel like we are the greedy ones, when all we want is for them to deliver on their promises. I understand that new builds will always have snags, but this is so much more than that. I DO NOT RECOMMEND!
1/5
TrustpilotTerrible, New cars don't come with scratches
Hi, I forgot to mention, the upstairs bathroom doesn't come with a shower. It is only a bath tub. It is half tiled. I had an estimate from a guy that wanted £1,200. to do this. Please read my other review. I'm disgusted. Snag list is a mile long. Whole house needs replastered. Incententives were taken from me. If you buy a Gleeson house, get whatever it is in writing. Shortly after I bought my house at Rhodes Point, carpets and flooring is standard. There is a Kilkenny model across from me, detached, single garage for £14k less than mine, all upgrades included. I didn’t get Jack s£&@
1/5
TrustpilotPlease please if you are thinking about…
Please please if you are thinking about buying one I promise it will be the worst mistake of your life . We moved from the house after two years due to the constant nightmares -
1/5
TrustpilotWhat a letdown..
What a letdown! We were super excited to secure a spot in one of Hapton's new builds. We jumped through hoops, sold our home, and just when we were ready to seal the deal, bam! Head office decided to yank all the properties off the market.To make matters worse, the local sales office staff suddenly were rude. It's like they only cared about making a quick sale. Just seemed a bit odd. Honestly, this whole ordeal has left us beyond disappointed. I wouldn't dream of recommending Gleesons to anyone. We've wasted so much precious time, and have now left us in a position we have a sold property with nowhere to go. And let's not even get started on those absurd “fleecehold” policies! Maybe not buying a Gleesons property is a blessing in disguise?Trust me, save yourselves the headache and steer clear of Gleesons. They've shown their true colors, and it's not a pretty picture.I’ve spoken to their head office and there response is that they are all have been sold, and there’s another property but it’ll be 9 months or so before it’ll be ready and asked if I can rent until then … All the properties were pulled so it’s either an investment company have snatched them up, but there’s also a wider assumption that they were pulled from the market to hold them to sell them for a bit more money..
1/5
TrustpilotAbsolutely shocking after care service😡
Absolutely shocking service I have tried land registry who don’t know the boundary of our house and no point ringing gleesons as you never get an answer absolutely shocking after care😡
1/5
TrustpilotNo such thing as part exchange
What a waste of time and effort. We wanted to part exchange our home for a gleason home, went through 2 estate agents coming to value our home, apparently the company they use only want houses 40 year old or less. They don't want to know about my Edwardian stone built house, they won't be able to sell it quickly.. is that all people are bothered about???? Profit profit profit, they don't care about people's feelings. The house we chose was perfect in every way, ticked all the boxes. Just to be smashed to earth. Part exchange... what a con. Useless, pointless exercise. Very disappointed with gleason. They need to inform people that the buying company dont want older houses.
1/5
TrustpilotNearly two years since I moved in and…
Nearly two years since I moved in and still not completed customer service are as much use as a chocolate tea pot lies lies and more lies . Really pleased with the house just a shame the drive into the cul de sac and our houses still not done neighbours have rang often and each time customer service manager will give a new date I have rang leaving messages and do not get the curtesy of a call back managers up the line need to get a grip and stop believing lower management who say unicorns are real I would not recommend gleesons to a worst enemy . The stress it causes to customers is always overlooked and covered with more lies Do not buy a gleeson home they have no care once you pay for your home
1/5
TrustpilotBuyers be aware!
Just had yet another email from the 'customer service manager', stating we aim to complete our sites within 12 months of the build being finished. In my world 22 months is longer than 12 months! Again Gleeson have said that weather hasn't permitted completion of this site, yet they have managed to proceed with their next development which is only 1/2 a mile away! What an unprofessional attitude. Again, buying a new home should be a highlight for anybody. Gleeson have caused us so much stress over the last 2 years that I would NEVER recommend them to anyone. If we ever moved, I would never even view a Gleeson site again.
1/5
TrustpilotStill waiting for the house to be finished 22 months after moving in!
Well, we've now been in our house for 22 months and Gleeson STILL haven't completed the work! The rest of the estate has been completed but we have not had our driveway done. Gleeson promise month after month that it WILL be done, yet here we are still waiting. Worse experience we've ever had. If I had £1 for every apology they offer, I could pay my mortgage off.
1/5
TrustpilotUnfinished after nearly 6 months moved in. With 2 year update.
*Updated one week after receiving a reply**2 years on. An update*Almost 6 months into being moved in.The garden has not been leveled by Gleesons. I have had to contact and deal with the landscaping company by myself(which have been very helpful).Gleesons have not contacted me as you may expect from them replying so very quickly this to poor review. Not to mention I've left voice messages and called head office several times over the last month and a half trying to get someone to contact me. The number I was provided as my customer care number is a dud and does not work either.I messaged the project manager who basically fobbed me off saying I needed to deal with the landscaping company... even though they are supposed to have sorted the leveling out of the soil in the garden. They haven't even cut down a drain pipe and fitted a cover. I just have 8 inches of plastic 6" pipe sticking up down the side of the house. The manhole in the garden isn't fitted properly. Underneath the drains are full up of soil which is a concern in itself to their work.**2 year on update. They post very diligently in response to poor reviews. Yet they lie about contacting you. Noone was ever in touch like their social media person on here said they would be. Also. I'm out of my 2 year warranty now and have just discovered. Due to damage in the kitchen ceiling. Their plumbing under the bath has a leak.Do. Not. Buy. Gleesons!
Hi Adam, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and someone will be in contact shortly. Thank you.
5/5
TrustpilotI highly recommend Gleeson Homes…
I highly recommend Gleeson Homes development, especially Calverley View Bradford, a very professional team works there, sales and construction departments with whom we have great contact from the very beginning until now. We live in a new beautiful house for almost 2 months, all problems are solved on a regular basis, everyone is very helpful. We have a great life and keep it up. Sharah, Liam Jimmy and others thank you.Emilia Pastuszka
1/5
TrustpilotRuined our lives buying a gleeson home
Ruined our lives buying a gleeson home. Everything you can imagine is wrong with the house. We have had time off work due to stress for the shambles of the way our house has been built and the problems we have had. Avoid at all cost, everything is cheap, built quickly by kids & you will not hear from sales the minute they have your deposit.
1/5
TrustpilotThe new build saga continues.
The new build saga continues.Happy to confirm, that Gleeson remains being utter rubbish.1)We were promised an outside tap, as we never got the front of house turf we paid for when making the purchase of the house, six months later - still no tap, while being promised that (clearly, in another 6 months) the contractors will contact us to arrange a day for them to come and fit.2) The back door in the kitchen wasn't installed properly, so all the rain water that is supposed to stay outside is pouring inside the house under the brand new flooring, so now we have some beautiful mold growing under the laminate, courtesy of Gleeson, thank you :) The company, obviously, now wants to take zero responsibility and offers zero solution, citing, that 'we need to get someone to fix it ourselves and they will reimburse, but at the same time, they also are not sure if they can do that'.3) I will soon start sending pigeons to their head office, because there is clearly no other way to get in contact with CS, as the calls are useless, because you are told how sorry the are about this whole experience, but offer zero solution and CS are master at ignoring emails. I guess, the only way for them to respond is to start leaving not only snarky reviews on Trustpilot, but snarky comments on their social media again.I'll spell it out for you again: A V O I D
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
1/5
GooglePoor aftercare. Site team could not care less, once they’ve got your money. Since the old site manager left the communication is shocking. The contractors employed are clumsy, careless and cause damage to people’s property often. The roads are a mess, also. AVOID.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
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Widdrington has the most, with 1,138 reviews rated 3.6 out of 5, followed by Spennymoor with 21.
The six Gleeson Homes Tyne and Wear offices, by town:
