Gleeson Homes Tyne and Wear estate agents in Widdrington, Spennymoor, Annfield Plain and 3 more

★★★★★ 5/5

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As a keen prospective first-time buyer

As a keen prospective first-time buyer, I am drawn to Gleeson home owing to its Acklam (Middlesbrough) location, ease of access to services and transportation, as well as its modern features, energy-efficient technologies, and experienced sales/properties executive (Jackie Waller) in contact - David

Olusola · 27 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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Extremely Poor Customer Service - Willows Park

Having purchased our first new build in December 2022, we were initially impressed with Gleeson as we had very little issues, and any issues we did report to them, were fixed promptly. However, fast forward 18 months and the story is very different. Gleeson are responsible and liable to continue to fix snagging issues for 2 years, but as we are nearing the 2 years, and with our site packed up, therefore more of an inconvenience for them to come out to us, they are declining our requests left, right and centre - most commonly for the reason of ‘this was not reported at completion’. How can we report an issue at time of completion that was not present at this time as it has been caused by the settlement of the house over 18 months? My favourite was when we reported the front turf as dying as it had snowed the day after it was laid. They told us they couldn’t do anything as we ‘didn’t report it at time of completion’, even though we moved in with no turf and the turf wasn’t laid by Gleeson until 3-4 weeks post completion - they chose to decline this without first checking whether they’d laid the turf.Our top kitchen cupboards are an absolute shambles and the extractor fan has even fallen off the wall. One of their OWN builders commented on the state and poor fitting of these cupboards and stressed we should report it to Gleeson. But as expected, they are refusing to fix this as we ‘did not report it at time of completion’. Across our development, many of the houses are struggling with drainage in the gardens. We too reported this issue about 2 months after moving in. At the time, we were told turfing the garden would solve the issue. However, our garden is constantly waterlogged. Even after several dry days, there is still squelching as you walk over it. We carried out our due diligence and performed a drainage test. This highlighted that the land drain under the soil was sufficient, however, the soil itself is too compacted and not permeable. We reported our findings to Gleeson, who have declined to correct this, even though NHBC states soil must be permeable. On top of all of this, Gleeson also failed to inform of us of an incentive that was available to us at the time of our reservation, thus breaching two of the consumer codes. We had to pursue this for 9 months before they finally admitted they were at fault and compensated us accordingly. Even throughout this period, the sales advisor continued to tell us there was no incentive on our property but could not provide us with any evidence to support her claim, hence why we continued to pursue. After finally being looked into properly, they confirmed we were eligible for the incentive and we should have been informed about it at the time of our reservation. As mentioned by another reviewer, we still haven't had our drives topped with tarmac, the damaged kerbs have yet to be replaced and the road has still not been finished either. If you are unfortunate enough to be buying a Gleeson home, be sure to check and ask about all incentives available so you don’t miss out like we did. You stand half a chance of snagging issues being fixed during the first few months, but 18 months in and when the builders have left your site…. good luck! We will be taking our issues to NHBC.

BC · 26 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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Hardwicke Place - Linda

Very lucky to have been supported in my purchase by the lovely Linda at this development.Linda is an asset to your company and you're very lucky to have her. She has a thorough understanding of the sales process. What my needs were as a customer and was as accommodating as possible to make sure I found the right home with the things that mattered to me. Linda went through all of the finer details to ensure I understood and was very transparent when providing updates of how things were progressing along. Really can't fault how she handled my sale and could not recommend her highly enough.Genuine person who seemed to actually care which in sales is hard to find! Thanks again Linda 😊

Gabrielle · 25 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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OUR DREADFUL GLEESON HOME

My wife and I bought a gleesons home in September 2023 and have had nothing but problems, we were told on 3 separate occasions including at the point of sale that NO houses would be council/social housing, then 2 months ago we found out (without consultation) they sold several properties which they had trouble selling to the local council and they changed the covenant which we signed to (also without consultation).We would NEVER had bought the house under such conditions and gleesons have flatly refused to compensate us or apologise.Our doors to the house have NEVER locked since the day we bought it and we have contacted the endlessly since September 2023 it is now nearly June 2024!!!!!.The salesperson who sold us this house is particularly awful and a liar, we were told our house had a sea view which was untrue and we asked her 3 times about the social housing and she promised us this would never happen, she couldn’t have been nicer until we had problems then we were brushed off like we didn’t matter.There is still no road surface despite being topped out months ago.DO NOT BUY A GLEESON HOME YOU WILL HAVE NOTHING BUT TROUBLE

Lee · 25 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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3 years on and still no driveway!

We've been in our house now for 3 years. STILL waiting for the drive to be finished. We were told last October, the weather is now too cold to finish the drive (that's the 3rd drive they've laid), so let's agree on April 2024.April 2024 arrives and goes, appreciate we had bad weather, but still no contact from Gleeson, we have to start chasing them all over again! Customer service manager informs us they have passed it to manager who deals with this - we have to withhold our telephone number as he's blocked us, he says we'll be in touch when the drive people get back in touch, how long does it take to put a date in a diary?You would think they would sort this out, we have been waiting 3 years! They didn't wait so long to take our money from the bank.We're expecting them to tell us next that the weather is too hot to do the drive, that will be another year gone. I think the only way we get this sorted is through our solicitors. DON'T go near this company, you can get a lot better property and certainly better customer service elsewhere.

David · 25 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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Issue still not resolved another promise not completed

Reported earlier that more than 2 yrs ago estate finished and roads/ pavement not finished. Estate still a bomb site to drive around raised manholes. Promised answer but still waiting Same every time contact themAvoid Gleeson homesNow only option report Gleeson to NHBCBirch Green estate. Plot 52Now near end of May 24 and no surprises road and pathways still not doneGleeson you must be the worst builder ever and never deliver your promises

Gary · 24 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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Brilliant Squirrel Fold

We have had a really lovely experience from start to finish. The Sales staff Jon, Claire and Louise have been very helpful throughout and nothing has been too much trouble for the Site Manager Matt. Even on moving in day was really smooth and well organised. Can't fault the whole process would definitely recommend to others Thankyou

Nancy · 22 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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Shambles

I have been in my property for nearly 18 months and have raised a number of concerns with the site manager. One issue has still not been rectified since moving in after being promised on a number of occasions by Neil (site manager). Absolute Shambles.

Bilal · 22 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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We’ve had a great experience with…

We’ve had a great experience with Gleeson! Very minimal issues with our first home at Sutton Heights, and any issues we did notice were already picked up on by Ian, the site manager, who seems to take real pride in the homes which is lovely. Richaella and Sean have been very helpful as well throughout the buying process. Can’t complain at all!

Lauren · 22 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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Very friendly and accommodating when…

Very friendly and accommodating when asking questions and being shown around the plot

Mr · 21 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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Great service

Ciaran · 20 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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Thank you so much Temi Gold for all…

Thank you so much Temi Gold for all your help with purchasing our new home at Tulip Fields. From the viewing to you help with getting the purchase finalised you were amazing! So pleased with our new home.

Tendai · 20 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 4/5

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Moorside Place, Carlisle

The sales executive we dealt with, Naomi Bell - couldn’t fault her. Although we did not end up purchasing from Gleeson, the process of viewing the show home and discussing our options was very smooth, down to her attentiveness and communication. Only reason this isn’t 5*is because we didn’t go through with the property, so can’t speak for that aspect. Other than that, great all round!

Darryl · 20 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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Sutton Heights Development

Recently moved into the Sutton Heights development. All the way through Richaella has kept me up to date on every little thing happening and helped with all the questions I had, which was even more helpful as I hadn't bought a new build before so didn't know the process, but she made everything easy.

Josh · 20 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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Excellent in all ways - Rhodes Point, Worksop

From the very beginning to the day we completed, Susan and Shelley provided us with an excellence and professional trustworthy experience. They were great at answering any questions we had always made us feel at ease. It is one of the best decisions we have ever made moving to our new home. If you are wanting to buy a new home, have a look at a gleesons home, we are very impressed with our new home and how spacious the garden is.

Mr · 19 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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Rhodes Point - Fantastic experience

I had a fantastic experience with Sue at the development in Rhodes Point. She has been incredibly helpful, informative, and supportive throughout my journey of finding my first home. I highly recommend! Buying a home is a big and often stressful decision, and I am very grateful for Sue's support and for helping me find my first home. Very excited!

CH · 19 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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Middlestone Meadows

We’ve recently bought a house at Middlestone Meadows and have had a first-class service from Jackie in the sales office and Dave, the site manager. Jackie kept us updated throughout the building process and was very quick to respond to any queries we had. We were made to feel very welcome and we are loving our new home.

Julie · 19 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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Just in the process of buying a new…

Just in the process of buying a new home with Gleeson at culluna grange, have been dealing with Emma and have to say she’s been brilliant and has made the process less daunting and anything that is within her power gets sorted, have spoken to others on the site who are very happy and said anything that wasn’t quite as it should had been sorted no problem , feel I’m in very safe hands and just can’t wait to move in 👌

Miss · 18 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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Buying a home with Gleeson

I found a property online which l liked on right move l sent an enquiry and immediately got a call from Karen Woolley she explained to me everything and guided me all steps of the way ,was very patient ,proffessional and kind to me and understanding as well as positive towards my wish in owning a home at Vickers Grange

Tracy · 18 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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I love the attention given to me from…

I love the attention given to me from start to finish. It made me feel welcomed and confident that my needs will be cared for. It was customer relationship at it's best. Jakie in Aklam Gardens office was very instrumental through out the entire process. She was always eager to clear our doubts and concerns. Her customer relation was top quality. She made us stay.

Solomon · 18 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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Very friendly and reliable team

Very friendly and reliable team. Great communication throughout the buying process and after care.

Daniel · 17 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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First time buyers.

We are both first time buyers and when we went up to the new chimes bank estate we were greeted by Caroline who made us feel very welcome and at ease. Caroline explained the whole process and talked us through each stage.We then went on to reserve our property and Caroline was there to assist us with any questions every step of the way and nothing was to much trouble she kept in regular contact and if she didn't have the answers she would find out swiftly and get back in touch. Buying with gleeson has been an enjoyable experience thanks to Caroline and the team. Our home has been built and finished off with everything we chose and wanted to a very high standard.

Jade · 14 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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We moved into our property on Willows…

We moved into our property on Willows park almost 18 months ago. We are still waiting for our drive to be topped with tarmac and have all of the rotten and broken wood replaced. We are also waiting for the road surface to be completed. We did leave a review last time and was contacted to say work would be carried out by the end of April. Well we are half way through May and we still haven't had our drive finished or the road even started. There is still lots of rubbish dumped at the top of our road. They make promises that never happen. Our house build is actual okay, we like the house and have only had minor issues, but we didnt expect to spend the best part of 200k and our driveway remain unfinished and the road looks like a building site at the entrance.

Customer · 14 May 2024 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 4/5

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Everything was okay the staff that…

Everything was okay the staff that attended to us Ginell was wonderful. My only concern is a three bedroom semi detached with one bathroom is not encouraging.

SCHOLAR · 14 May 2024 · Gleeson Homes Tyne and Wear Widdrington