Trusted Agent profile
★★★★★
1,218 reviews across 5 offices and 2 platforms
Gleeson Homes Tees Valley has five offices, in Middlesbrough, Blackhall, Bishop Auckland (two offices) and Willington. Together they have 1,218 reviews on two platforms, rated 3.7 out of 5 overall.
Gleeson Homes Tees Valley's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotFirbeck fields Gleesons
We have picked our keys up today from Firbeck fields gleesons We have found all the staff we have worked with, both of the sales team and the site manager have been helpful and knowledgeable and supportive
Thank you for your review.Your positive feedback is very much appreciated, and we hope you are settling well into your new home!Kind RegardsGleeson Homes
5/5
TrustpilotCame across the Gleeson site by…
Came across the Gleeson site by accident but decided to have a look . From first meeting Linda in the sales office to completion this week everything has been great. Kept informed by Linda every step of the way , handover great and just a couple of small snags so far
Thank you for your review ClareWe are delighted to read about the service that Linda has provided so far for you, and that the handover of your new home has gone so well.Our site team will be sure to jump on any minor snagging you may have, and our Customer Care team will be on hand should you need any assistance at all.Thank you for taking the time to leave us your feedback.Kind RegardsGleeson Homes
5/5
TrustpilotPleasant experience
We had a viewing appointment today at Model walk. Tina Walker is a nice and professional sales. She gives us many useful information and answers questions detailed. We have a pleasant experience and let us confirm to buy a house today.
Thank you for your review KristaWe appreciate your feedback regarding the service provided by Tina, and we are are delighted to hear that you are proceeding to purchase your new Gleeson Home.Thank you fo taking the time to leave us your feedbackKind RegardsGleeson Homes
5/5
TrustpilotI have bought a house in Bishop…
I have bought a house in Bishop Auckland. The sales lady here on site - Yvonne Fowler could not be more helpful. She is polite and caring and is always going out of her way to assist me with anything I’m not understanding.
Thank you for your review Rachel.It is lovely to read how well Yvonne has looked after you during your purchase journey with us, and we really appreciate you taking the time to share your feedback with us.Kind RegardsGleeson Homes
5/5
TrustpilotSmooth and pleasant experience
We just bought our new home and about to move in tomorrow and have had such a smooth and easy process from start to finish with Gleesons. In particular Tina Walker has made this so easy, kept us informed and helped us with any questions we had asap! She brought a fun aspect to the whole process and felt like she was genuinely excited with you. We have had quite a lucky situation as the house was already built and all upgrades already in, we viewed the house on the 3rd of march, mortgage approved with Meridian Mortgages (highly recommend it speeds up the process as they work well with Gleesons) by end of March, and a move in date of 26th of April! Delighted with our whole experience and hope to see this continue throughout the move in process. Thank you Tina!
Thank you for your review StaceyAn exciting day to come! - we hope it all goes well for you as we are sure it will.Thank you for the great comments regarding Tina, she will be delighted. The service wont stop there, and we will be in touch to ensure you are settling in over the next few days and weeks.Kind RegardsGleeson Homes
5/5
TrustpilotNorthbeck Grange Ginell is amazing!
Ginell at Northbeck grange is very helpful and super accommodating. She was amazing with my toddler today (despite her causing havoc) and she even accommodated walking to the site to meet the site manager.She is extremely friendly and very helpful and has made the purchasing of my new home at ease!
Thank you for your review AshaWe really appreciate your visit and your kind words... and your daughter will always we welcome !Kind RegardsGleeson Homes
4/5
TrustpilotThe sales advisor
The sales advisor, Liam Conneely at Shorelands has been great through my buying process.
Thank you for your review SarahWe are delighted that Liam has privided a great service to you throughout your purchase journey!Thnk you for taking the time to share your feedback with usKind RegardsGleeson Homes
1/5
TrustpilotRidiculous Company
After reading the recent review put on by my dad, I am absolutely appauled. The Regional Construction Manager came round and didnt even have a look at the matter. It is nothing to do with the boiler. We mentioned that it is the thermostats that we cannot set them automatically. You clearly cannot read what has been said and if nothing is done by the end of this week, then we are taking legal action to the NHBC as you clearly cannot be bothered to deal with peoples issues. We have been reporting this over the last 12 months and it is absolutely pathetic that you claim you have dealt with the matter when clearly you haven't
Thank you for your review SarahAs you may be aware now, although we have already provided a copy of the thermostat user guide, we have now arranged for our plumbing contractor to attend next Thursday and walk your father through the heating contols in his home.We trust that this will hopefully allow him to fully understand how to operate the heating in his home.Kind RegardsGleeson Homes
5/5
TrustpilotAllison at Moorland Green is just…
Allison at Moorland Green is just amazing. She has helped me so much. I’ve just bought my first home and she’s made everything seem so easy. Can’t thank her enough for her help in helping me buy my new home. 100% recommend
Thank you for your review HarrietWe are pleased to read how well Alison has looked after you during your purchase journey with Gleeson.We also appreciate you sharing how happy you would be to recommend Gleeson!Thank you for taking the time to leave your reviewKind RegardsGleeson Homes
1/5
TrustpilotDue to a recent phone call
Due to a recent phone call from Gleesons customer care at 8:30am on the 22nd of April. They asked me about my central heating issues which we have reported since we moved into the property in July 2022. During the phone call, I was being advised to keep reporting the matter on my gleesons. On numerous occasions, they have just been ignoring us, they keep saying they will send someone out to have a look at the issue, but nobody has been round to our house. I have now been advised to take legal action against the company. We have spoken to a solicitor and they have said that we have a good case and we are now looking to take legal action.
Good afternoon PeterWe have spoken at length about this issue on multiple occasions, culminating in our Regional Construction Director attending your home to investigate. During this visit it was established that the boiler was being switched off by yourself, and you were advised not to repeatedly turn it on and off. Please can you ensure that you follow these instructions as your boiler will not heat your home appropriately if it is switched off. We are happy that we have fulfilled our obligations here in full, and this matter is a user error rather than a fault of any kind.Kind RegardsGleeson Homes
5/5
TrustpilotRainsborough Park and Sharon
Our first home. We looked at a few 2beds in other developments and they were so small. The size of gleeson homes are so generous. It’s the only way we could get on the property ladder and we’re so thankful we didn’t have to completely compromise on space. We can’t thank Sharon enough. She went above and beyond in her role, taking time to chase the mortgage broker on our behalves. We didn’t have a smooth run up to the house being ready, there was a lot of background issues and stressors, however none of that was at the fault of Gleeson and Sharon was the one person we could count on to help us through that. She even helped us understand some of the legal jargon. I hope that everyone buying there first home has a Sharon to help them. :) Once we moved in there has been minimal issues and any small problems we had were repaired so quickly. I would recommend Gleeson and this development to anyone. We’ve had the best experience. Thank you, thank you, thank you. ☺️
Thank you for your review JadeIt is fantastic to read such a positive review emphasising all that is good about our dedicated Sales Executives, of which Sharon is one!We are also delighted to read about how attentive the site team have also been since you moved into your new Gleeson home.Thank you again for taking the time to share this wonderful feedbackKind RegardsGleeson Homes
5/5
TrustpilotExcellent customer service with…
Excellent customer service with friendly behaviour makes us happy, well done, Jackie Acklam Garden
Thank you for your review JahanirWe appreciate you taking the time to share your feedback on your positive experience whist speaking to Jackie at our Acklam Gardens Development.Kind RegardsGleeson Homes
5/5
TrustpilotI was in Acklam Garden and Jackie is…
I was in Acklam Garden and Jackie is very helpful! She supported me through the process and very friendly!
Thank you for your review JakiaWe really appreciate you sharing your kind words regarding the service provided by our Sales Executive Jackie at our Acklam Gardens development.Kind RegardsGleeson Homes
1/5
TrustpilotDon’t waste your time
Front star to finish lies and unprofessional , training needs to be looked at.
Thank you for your reviewPlease can you share your name, development and plot number with us so that we can look into your issues and make contact?Kind RegardsGleeson Homes
5/5
TrustpilotGreat properties, great people
Gleesons and Temi Gold have made buying our first home so easy and straight forward. We couldn’t be happier in our home, which Temi and Charlie have been nothing short of amazing when it comes to support and assistance. Nothing is too much trouble and for first time buyers we’ve had a great experience from start to finish. Thank you Temi!
Thank you for your review AdamWe are pleased to read what a great service Temi & Charlie have provided to your throughout your purchase journey with Gleeson.We pride ourselves in being able to look after first time buyers, guiding them through the purchase experience, so we are delighted to read that this is just what has happened to you.Thank you for sharing your experiences with us.Kind RegardsGleeson Homes
5/5
TrustpilotHappy with the service
Happy with the serviceEvrything explained as should
Thank you for your review DanaWe are pleased to read that we have been able to explain all that you needed to know!Kind RegardsGleeson Homes
5/5
TrustpilotHappy with the service
Happy with the serviceVery fast
Thank you for your review ConduracheWe appreciate your feedback.Kind RegardsGleeson Homes
5/5
TrustpilotJackie from acklam gardens gleeson
I’ve bought my first home at acklam gardens and Jackie has been amazing from the start. Jackie has guided me through the full process and so helpful throughout. Thank you so much Jackie for all your help and making this such an exciting experience for me.
Thank you for your review OliviaWe are delighted to read how well Jackie has looked after you throuout your purchase journey, and we appreciate you sharing this lovely feedback with us!Kind RegardsGleeson Homes
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
TrustpilotVery friendly and helpful staff
Very friendly and helpful staff. Visited three different sites all of which offered houses we liked and in every case we loved the area and houses we were shown. Our experience was very positive hence we bought a house!!
Thank you for your review JayneIts wonderful to hear that you had such a positive experience at all three of our developments that you visited. Its even better to read that you have now purchased your new Gleeson Home!Thank you for taking the time to share your experiences with us.Kind RegardsGleeson Homes
5/5
TrustpilotCrown Gardens
Me and my partner bought our first home on this site. Throughout the process, we dealt with a lady called Amaara who guided us the whole way through. No question was too much and all of the team at this site are more than happy to help with anything we needed. Would 100% recommend especially as first time buyers, as we were unsure on a lot of things, things would have been a lot more confusing us if it wasn't for Amaara!
Thank you for yor review NicoleWe are delighted to read about the service that our Crown Gardens team have provided for you. We pride ourselves in our ability to support first time buyers through what can seem like a complicated experience, and we are pleased to hear that you received the necessary support from Amaara in this regard.Thank you for taking the time to share your experiences with us.Kind RegardsGleeson Homes
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Middlesbrough has the most, with 1,152 reviews rated 3.7 out of 5, followed by Blackhall with 1,045.
The five Gleeson Homes Tees Valley offices, by town:
