Trusted Agent profile
★★★★★
1,132 reviews across 3 offices and 2 platforms
Gleeson Homes Cumbria has three offices, in Aspatria and Carlisle (two offices). Together they have 1,132 reviews on two platforms, rated 3.6 out of 5 overall.
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Gleeson Homes Cumbria's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotKaren Woolley
Karen Woolley, Vickers Grange at Bircotes/Harworth (DN11).Karen has been our contact for a few weeks during our house purchase. Friendly, approachable, knowledgeable, flexible and an all-round superb human being. She has assisted us immensely, facilitated our transaction seamlessly and has been a real asset to both us and Gleeson. We would, without question, recommend Karen and indeed Gleeson for the acquisition of a property. Superb.
5/5
TrustpilotI recently purchased my new home…
I recently purchased my new home through Gleason Home, and I couldn't be more thrilled with the entire experience! From start to finish, the team was incredibly professional, attentive, and supportive. A special shout-out to Victoria, who went above and beyond throughout the process. Her expertise and dedication made a significant difference. She was always available to answer my questions, provide valuable insights, and ensure that everything ran smoothly. Victoria's friendly demeanor and genuine passion for helping her clients truly set her apart.The home itself is perfect for me, tailored to my needs and preferences. I appreciate the attention to detail and quality that Gleason Home delivers. I couldn't have asked for a better experience, and I highly recommend Gleason Home to anyone looking for their dream home. Thank you, Victoria and the entire Gleason Home team, for making this journey a wonderful one!
Thank you for your review RizwanWe are delighted to read about the great purchase journey you had and the support provided by Victoria! We will pass your kind words on to the team. Kind RegardsGleeson Homes
5/5
TrustpilotMoving with gleeson
Gleason was really good and got everything done very quickly to move in are first house and I’ll recommendVictoria
5/5
TrustpilotLovely
The sales manager, Victoria from The Heath Burnley was exceptional. She has good communication skills, very understanding and knowledgeable . Her passion towards the job is outstanding . Also the other staff were amazing.
5/5
TrustpilotShore lands ingoldmells …
Just been to the shorelands ingoldmells, met the sales executive Liam on site, very efficient very helpful certainly knows his stuff. Definitely thinking about buying a new home now.
5/5
TrustpilotExcellent service.
I recently had an appointment on 04/11/24 and wanted to share my appreciation for the excellent service I received. Tina was extremely attentive, knowledgeable, and understanding throughout the consultation. Her insights made me feel very informed, and I left with a much clearer understanding of my options.
1/5
TrustpilotVery unhappy
Very unhappy! At the start of June 2024 Gleeson attempted to clear a duct that was for open reach to be installed, which was meant to be done prior to me moving in 2 years previous. This has resulted in a sink hole appearing in my drive that just keeps getting bigger and bigger meaning I can’t use half my drive! I’ve spoken with many people from Gleeson on site who have promised to get this resolved. It’s still not resolved and better yet they’ve never even bothered to contact me back as promised. This sink hole was caused by Gleeson and yet they haven’t resolved it. Or replaced the bricks in my walls where they’ve drilled through destroying 6 bricks
4/5
Trustpilotbuying my first house
This is my first time buying a house And the sales team were very helpful, they’ve gave me updates throughout Telling me what stage the house is at And when it would be built. They recommended solicitors for me and also a mortgage provider. Overall, it’s been a great service but My house isn’t currently built yet and Won’t be built till next year. I was a bit disappointed about the upgrades list as you weren’t able to customise the house as much as I would like to have, Not being able to put a ethernet cable socket upstairs for extra Wi-Fi is the only reason I haven’t gave five stars they need to update their upgrades list.
1/5
TrustpilotPoor quality work and items
The buying process was smoothHowever, we noticed most of the fitted items are poor quality products.We have just been in our new home for just a little over a year and things are falling apart.Our bath is shaking and noisy when you step into it.Our ensuite bathroom floor was not properly supported which resulted that when you step into it, you would feel it sinking under your feet which later resulted in a split and water leaking into the ground floor. When we reported it, it was rejected saying it was not there during demonstration. I wrote to the CEO who forwarded my email to another department and I got the same reply.Our ground floor WC water tank pulled out of the wall as a result of poor work and when reported, it was refused. This same wc had issues at the beginning which resulted in 3 inspections before been approved by NHBC.I regret buying a Gleeson home and would not recommend.
5/5
TrustpilotSales staff were friendly helpful and…
Sales staff were friendly helpful and professional..The process of viewing buying and moving in was good...I was kept up to date with progress throughout...I'm happy with my new home...
5/5
TrustpilotExcellent service
Had a really positive experience with gleeson homes from start to finish. Alex at Petersmith Park was excellent, made the whole process much easier as any queries were dealt with promptly. I was kept up to date at all stages. Very happy in my new home.
5/5
TrustpilotGreat experience
The lady at meadow walk couldn't do enough. She welcomed us with a big smile and explained everything with ease to make us have the best experience possible for choosing our new home.
5/5
TrustpilotTina Walker - Excellent Service
Appointment booked for 02/11/24. Very good attentive service from Tina, knowledgable and understanding. A credit to the business. Left feeling very informed.
5/5
TrustpilotTina at Stoneyford Green has been…
Tina at Stoneyford Green has been absolutely amazing! Her kindness and passion on the job has been outstanding. I couldn’t be happier to be on this journey to my first home with her support.
5/5
TrustpilotHighly recommend Rainsborough Park Development, Knottingley
The Sales Executive team; Louise, Shelly, Sue and Sharon at the Rainsborough Park site at Knottingley, have been amazing and so helpful and supportive throughout our home purchase journey. We had our home demonstration with Neil, the Site Manager and Sue, the Sales Executive and this was very detailed, comprehensive and extremely helpful to us. Since moving into our new home, Neil and the Site Team have continued to be extremely supportive and helpful to us. We absolutely love our new Gleesons home. We wish to thank both the Sales Executive teams and the Site teams for all their help and support which we really appreciate.
Thank you for your review PamelaWe are really pleased to be able to read about the fantastic service that Sharon has provided to you during your purchase journey with us.We share your excitment, and look forward to handing over the keys to your new home soon!Kind RegardsGleeson Homes
5/5
GoogleRating only, no written review.
5/5
TrustpilotAmazing 🤩
All staff very friendly and approachable. Kept in contact throughout the process and updated with progress not only on the house but with the solicitor and mortgage progression .Would 100% recommend Gleeson to friends and family .Well done guys you’re all fantastic 👏 x
5/5
TrustpilotVery Helpful and Listened to my needs
Rating only, no written review.
Thank you for your review DanielWe really appreciate you taking the time to share your experience with us.Kind RegardsGleeson Homes
2/5
TrustpilotQuality of the house is really bad if…
Quality of the house is really bad if you close the door floor shaking, walls are very thin,very poor construction.I wouldn't recommend it.!!!!
5/5
TrustpilotAmazing!
We recently bought a house in Carlisle and had Naomi Bell dealing with us, honestly we couldn’t have asked for anyone better!We had quite a few issues regarding the mortgage but she was always so patient and supportive. She made the house buying experience amazing for us, always smiling and always happy to answer any questions no matter how big or small. She kept us up to date constantly so we knew exactly where we were at.We honestly can’t thank her enough for everything, her bubbly, positive personality definitely made the most stressful times feel easier! Now we have finally moved into our beautiful Fergus and we love it!!
1/5
TrustpilotDisappointing Experience with Gleeson…
Disappointing Experience with Gleeson HomesMy brother recently bought a house from Gleeson Homes, and what should have been an exciting new chapter has turned into a frustrating ordeal. The central heating in his new home doesn’t work properly, leaving him without hot water on multiple occasions, and to make matters worse, they don’t seem to have any qualified heat pump engineers on site.Despite repeated requests for an engineer to resolve the issue, Gleeson Homes has continually sent unqualified people round, none of whom have been able to fix the heating system. Each visit ends the same way, no resolution and more wasted time.It’s shocking that a company selling new homes would be so unprepared for such basic maintenance issues. It’s especially disappointing that, after repeated requests, they still haven’t been able to send out a qualified engineer to fix the problem. For anyone considering buying a home from Gleeson, be warned: the aftercare and support is severely lacking.We are still waiting for a proper fix and would advise others to be cautious when dealing with this company. This isn’t the standard you expect when purchasing a new home. Spent all this money on house that doesn't work. Highly disappointed !
5/5
TrustpilotWhat a great job done by Gleeson
Gleeson Homes spring mill have been amazing. I started by a visit with Paul the sales representatives. What a nice man from that that day. I was telling him I have my house up for sale. How I was getting a lot of time people but giving silly offers. He helped me by telling how I should approach that . The easiest agent we used was no help I was on my own. Well it was a great help I sold it . Great help Paul. He kept me well informed of the house I chose. Even phone me every week. We was passed on to the senior team member.We have been kept informed with every step of the way in the process of our new home. Suzanne the senior sales executive been there. throughout and as been more like a friend to us rather than a sales person. Thank you Suzanne and Paul for every thing. I definitely would recommend Gleeson Homes. 100% positive all the way
Thank you for your review Mr SiddallWe are delighted to read about the experience you have had purchasing your new Gleeson home, and the assistence that was provided by Paul and Suzanne in selling your previous home.We are also please to hear how you would recommend Gleeson Homes to others...."100% positive all the way" ! We cant ask for more than that!Thank you again for taking the time to feed back to us - it really is appreciatedKind RegardsGleeson Homes
5/5
TrustpilotEXCELLANT
We moved to our new Gleeson Home in Wragby Hawthorn Fields Lincolnshire in August 2024 and the experience was excellent. Scott our main sales advisor was brilliant so helpful caring and friendly going over things for us, always answering our phone calls ( there were a few ) as we lived about 40 mins away. Explaining everything he needed to do regarding the buying and more. He is a credit to Gleeson's.I would just like to add that Bethany, Angie. and Jordan have also been very helpful and professional.The on site care since we moved has been fantastic with one of the site managers Adrian (Adie) helping straight away with a couple of snags we had.But all the on site people are happy friendly and again professional.We hope to have many a few years in our lovely home. Thank you Gleesons
Thank you for your review LorraineWe are delighted to read how the whole Gleeson team have worked together to give you an enjoyable purchase journey, and its great to hear that the service continies to impress post completion too.Thank you for taking the time to feed back to us - it really is appreciatedKind RegardsGleeson Homes
5/5
TrustpilotThank u Tina
Thank u TinaTiny made us feel welcome very helpful tiny did everything possible to make sure we had our dream house thank u Tina
Thank you for your review JohnWe really appreciate your feedback on the service provided to you by our Sales Executive Tina, and we hope you are enjoying your "Dream House"Kind RegardsGleeson Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Aspatria has the most, with 1,110 reviews rated 3.6 out of 5, followed by Carlisle (Greymoor Way) with 13.
The three Gleeson Homes Cumbria offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
