Gleeson Homes Cumbria estate agents in Aspatria and Carlisle

★★★★★ 5/5

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If I could give ten stars I would!

If I could give ten stars I would!! Toni made our day on Friday. Gave all the info needed so that our next home was what we wanted. Keeps in touch so we know that all is progressing.A Big thank you.

Christine · 7 September 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Our experience with Gleeson homes has…

Our experience with Gleeson homes has so far been easy and smooth sailing. We reserved our home in July 2024 and are now currently waiting for a completion date. The sales women Nikita has been amazing since reserving. She has been very accommodating to our needs and efficient with communication. We look forward to moving into our brand new home!

Dana · 6 September 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Viewing site in Workington

Visited the site to look around with my partner. Catherine was very helpful and laid everything out clearly for us! Given us a lot to think about and helped us in the right direction.

Macy · 5 September 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Noisy

The noise level at the site at Neville Hill, Leeds is like living at the back of a field where they are landing a helicopter - except that it goes on all day and has been for months. I can hear all the reversing alarms and large machinery and the air vibrates even inside our house with the windows and doors shut. Complained and they said 'We note your comments regarding the vibrations from the machinery, whilst we appreciate large machinery is use, factors as such are out of Gleeson Homes control'. They are not in control of the noise or vibrations from the machinery that they are using.

Nichola · 5 September 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 2/5

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Same in whitchurch shropshire ,absolute…

Same in whitchurch shropshire ,absolute disgraceful company.Been told that they try to drag out the snagging for two years so it's not their problem anymore.

Mike · 4 September 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Amara at Gleeson homes has been…

Amara at Gleeson homes has been wonderful throughout the whole process. When I started buying the house she talked me through everything I would need to do and made it really straightforward. Since moving in she has been round to check on me and has been extremely proactive with getting the snagging list sorted! Thank you for making this experience so pleasant.

Hayley · 2 September 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Great customer face to face approach

Great customer face to face approach Very professional Answered all questions Willing to help with other options Definitely a keeper

Ibrar · 2 September 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Regrettable Experience with Gleeson Homes: A Cautionary Tale

I had high hopes when I chose Gleeson Homes, but after living in our home for two years, the experience has been nothing short of frustrating and disappointing. From day one, it became clear that their focus is more on cutting corners than delivering quality homes.The build quality is subpar at best. We’ve encountered numerous issues, including poorly fitted windows and doors that let in drafts, a leaking roof, and even loss of heating. The finishing touches, which you would expect to be done with care, were rushed and sloppy. Walls are unevenly painted, and it's evident that attention to detail is not a priority for Gleeson.The customer service has been another nightmare. Once you’ve signed the dotted line, their interest in your satisfaction seems to vanish. Getting any issues resolved requires relentless follow-ups, and even then, the responses are slow, unhelpful, and often dismissive. Simple requests turn into drawn-out battles, making the entire process exhausting.To add to the frustration, the timeline for repairs has been consistently missed. Despite promises of prompt attention to the snags we reported, weeks turned into months with little to no progress. We even arranged dates with the site manager in advance, only for them to do nothing on the agreed date, wasting our time and the holidays we took off from work. It feels like they’re more interested in selling the next property than in taking care of their current customers.One particularly alarming incident occurred in November 2023 when we experienced a power outage. Unlike a typical outage, the entire street wasn’t affected, just our home. After 16 hours without power, we finally received a temporary repair. The cause? A damaged electrical main and water line under the shared driveway, which had been compromised before we even received the keys. When speaking to GTC, we were told that if the cable had blown, it could have taken out the gas main, leading to a catastrophic incident. Gleeson’s response? They suggested that I should have discovered this during the key handover inspection, apparently, they think I have X-ray vision to see under tarmac! This response only reinforced my belief that Gleeson is not interested in, and does not care about, their customers' safety. I now live in fear, and this issue is currently being pursued with the New Build Ombudsman.Overall, I deeply regret choosing Gleeson Homes. The combination of poor build quality, lack of attention to detail, and abysmal customer service has turned what should have been an exciting experience into a constant source of stress and fear. If you’re considering buying from Gleeson, I strongly advise looking elsewhere. The initial savings are simply not worth the long-term headaches and potential safety risks.

Tim · 2 September 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Karen Woolley is the best sales…

Karen Woolley is the best sales executive. She is so helpful. We are so happy to choose Gleeson Homes.

Anett · 1 September 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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John from bracks farm in the sales…

John from bracks farm in the sales office has exceptional customer service. My daughter has bought a 3 bedroom house and from our first visit in January until her completion date on 23 august he has provided great support and advice with his regular update phone calls. John is a credit to gleesons. A personal thankyou for looking after us all, but specifically our daughter .

Fiona · 31 August 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Buying my first home - John @ Bracks Farm

I have recently bought a 3 bed Lisburn at Bracks Farm. I cannot thank John enough for all of his help and support through this journey. From the minute I stepped in the show home in January to now (August), John has been there and made the experience of buying my first home an exceptional experience. If I have needed anything - John has been right there to help. If it wasn’t for John I wouldn’t have known where to start the house buying process. I can’t thank John enough - he is one of a kind.

Hannah · 31 August 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Bracks Farm development.

John at Bracks Farm in Bishop Auckland was so helpful and friendly. Kept us well fed informed during the whole process. We couldn’t have asked for any better.

Doug · 26 August 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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I have recently bought a home on Chimes…

I have recently bought a home on Chimes Bank. Caroline helped me through the full process, from start to finish. She was polite, helpful and competent in her job. Updating me frequently throughout the build process. It made buying a house, a less stressful experience thanks to her help.

Karen · 26 August 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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We are currently in the process of…

We are currently in the process of buying our forever home. Catherine (The Rowans development) has been so helpful and efficient in every way possible. Nothing has been too much trouble. We’re so glad that Catherine is there to provide us with all the information that we need and so far she is making the process so easy.

Kimberley · 24 August 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 3/5

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We bought 2 homes with glesson acklam…

We bought 2 homes with glesson acklam Garden. We had really good experience with both of them it was really easy and quick to go through with everything. Staff was brilliant, so we wanted to buy our 3rd home with them aswell,but this time we had really bad experience. The person we were dealing with was not interested in selling the house. We felt we were treated really bad and the person was really rude with us . We never left bad review for anyone but we really felt bad this time and things werent explained clearly from the start. Really disappointed with them.

Jay · 24 August 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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First time house buyer

I have recently started the process of buying my first house at Hays Park. I visited Sarah the lovely sales executive there, three times before paying the reservation fee and beginning the buying process. She had provided me with invaluable support and advice and is never in a rush or pushing a hard sale. She is friendly, highly knowledgeable and considerate of others. Overall it has been a great experience so far.

Sidra · 21 August 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Great first impression and overall experience

My partner and I recently started looking for a new home and visited Crown Gardens, in Mansfield.We were greeted by Tina and Amaara and couldn't have asked for more.They took time to show us the locations of newly released plots that matched what we were looking for and also discussed potential release dates for others that were of interest to us.We even started discussing what finishes we wanted for flooring and our kitchen units! Both came across as extremely knowledgeable and friendly (without being too pushy), leaving us with a really positive experience of not only the site, but Gleesons too.Would definitely recommend dropping in on this site, if you're potentially looking for a new homes. They appear to be not overly prices too, which is a bonus!

Andy · 20 August 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Great value and service from Gleeson Homes

Great support from Jodie during the buying process and help from the site team.

Andy · 18 August 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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What a great team!

We’ve just reserved our home at St Andrew’s Heights, Skegby. Both Sandy and Tina have been absolutely wonderful throughout the whole process. They have been extremely supportive and helpful, talking us through each step and answering any questions quickly and efficiently. We have more to do until we’re finally in our beautiful new home, but I know we will receive the very best of care throughout.

ALISON · 17 August 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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My buying experience has been…

My buying experience has been superb.Allison at Moorlands Green,has been wonderful. Very professional and kind.I have enjoyed the process.

Richard · 17 August 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Sarah from Gleeson homes at hays Park…

Sarah from Gleeson homes at hays Park has been lovely through the buying process and after moving into my new forever home. She tried her best to help get the sale through and has checked in on me ever since I moved in. She has gone out of her way to help me with snagging and how to use their app and even strimmed the grass as it was so overgrown by the time I actually got to move in. I am so grateful to her.

S · 15 August 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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The apartments look beautiful within a…

The apartments look beautiful within a beautiful neighborhood. Jackie was very helpful and met our expectations.

Nuhu · 15 August 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Jackie was helpful.

Jackie was helpful.Right from the phone call to viewing.She's got excellent customer service skills and I hope to get my first house soon.Thanks Jackie

Abbey · 15 August 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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DO NOT BUY FROM GLEESON

Starting to wish I’d never bought off of these cowboys. Got a list as long as my arm on defects for my house which aren’t getting sorted. I was told when I moved in I would have a 3ft fence to segregate the gardens so I opted to not upgrade to a 6ft one. Little did I know I’d be moving in to 3 posts on each side with a thin bit of wire on top of it as my “fence”. A few weeks back I had water come through my kitchen ceiling because the plumber hadn’t connected the overflow to the bath. I’ve had intermittent hot water with the heat pump we have and we’ve contacted Gleeson about this problem around 5 times. They just send the same guy round who reads a manual and doesn’t know what he’s doing. He isn’t a qualified heat pump engineer therefore the problem isn’t getting resolved. I’ve now had countless phone calls ignored even though there is a major problem (more house on our street having same issue). Had no hot water now for 2 days so unable to shower! My patience with them is now gone and I will now be contacting the new housing ombudsman to take this further as it’s disgusting how shoddy Gleeson workmanship is and their aftercare. If this gets responded to can I also have Gleeson head office contact details.

Elliot · 15 August 2024 · Gleeson Homes Cumbria Aspatria