Trusted Agent profile
★★★★★
1,133 reviews across 3 offices and 2 platforms
Gleeson Homes Cumbria has three offices, in Aspatria and Carlisle (two offices). Together they have 1,133 reviews on two platforms, rated 3.6 out of 5 overall.
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Gleeson Homes Cumbria's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThank u Tina
Thank u TinaTiny made us feel welcome very helpful tiny did everything possible to make sure we had our dream house thank u Tina
Thank you for your review JohnWe really appreciate your feedback on the service provided to you by our Sales Executive Tina, and we hope you are enjoying your "Dream House"Kind RegardsGleeson Homes
5/5
TrustpilotDream came true!
This was my first and only experience with a housing group in the UK, and Gleeson was incredibly helpful from the start. I remember having a list of property viewings scheduled for the first day of my home-buying journey, but I had no interest in attending other viewings because I wasn’t keen on purchasing a previously owned home. Surprisingly, my first viewing was with Gleesons, and I didn’t bother with any others after that. They made everything so easy and provided all the information I needed.As someone from Sri Lanka, I sometimes struggle to understand the accents of UK-born people, but Gleesons went out of their way to ensure I understood the entire process. They supported me through multiple meetings and were flexible when I changed my mind several times regarding extras for the home.One of the most significant aspects of my experience was receiving the key worker deposit from Gleesons, which was a huge help in gathering the initial deposit. Without it, I would have had to wait much longer to save up from my salary. They were by my side throughout the process, making sure I wasn’t alone until I could see my dream home become a reality. Now, I’m eagerly waiting to move into our little dwelling, designed just as my daughter and I envisioned.Thank you so much, Gleeson!
Thank you for your review DarshaniYou have shared with us some wonderful feedback here, and we are delighted that you will soon be moving into your new Gleeson home with your daughter.We recognise the challenges that keyworkers and others looking to get onto the housing ladder face, and we pride ourselves in providing high quality affordable homes to those that need them most - just like yourself!Thank you for taking the time to share your experience with us - it is hugely appreciated.Kind RegardsGleeson Homes
5/5
TrustpilotGleeson Homes spring mill
Gleeson Homes spring mill have been amazing. We have been kept informed with every step of the way in the process of our new home. Suzanne the senior sales executive been there. throughout and as been more like a friend to us rather than a sales person. Thank you Suzanne for every thing. We would also like to say Thank you to Paul who set us on the path to our new home. I definitely would recommend Gleeson Homes.
Thank you for your review EllenWe are delighted to read about your positive experience at our Spring Mill development, and the service provided by Suzanne and Paul.We really appreciate you taking the time to feed back to us, and we are also pleased to read that you feel confident to recommend Gleeson to others based on your experience!Kind RegardsGleeson Homes
5/5
TrustpilotBrilliant site manager Gary Scott goes…
Brilliant site manager Gary Scott goes that extra mile to sort any problems with Gleason homes on this site Bracks farm bishop auckland The full team on this new development have given impeccable support in our new home .
Thank you for your review JohnIt is fantastic for us to read a review that recognises the fantastic work our site teams do (incliding Gary!), and to hear how well the entire team at our Bracks Farm development are performing in relation to the support they are providing.Thank you so much for taking the time to feed back to us.Kind RegardsGleeson Homes
5/5
TrustpilotLiam Conneely the Shorelands A very…
Liam Conneely the Shorelands A very professional guy. Handover went extremely well and very informative. Very helpful person who is extremely knowledgeable. Would definately recommend a Gleeson home. Thanks Liam for all your help through this journey. Kind regards Mr and Mrs Cottrell plot 32 18th Octobef 2024.
Thank you for your review Mr & Mrs CottrellWe really appreciate you taking the time to feedback to us regarding the service provided by Liam, and to read that you would definately recommend Gleeson Homes!Thats just what we wanted to hear!Kind RegardsGleeson Homes
5/5
TrustpilotLiam conneely@the shorelands
Liam conneely@the shorelands, was very helpful and knowledgeable helped us very professionally through the purchase process, the end result of the new house is superb, very pleased well done Gleeson
Thank you for your review KevinWe really appreciate you taking the time to feedback to us regarding the service provided by Liam, and we are delighted to hear that you think your new Gleeson home is supurb....that's what we want!Kind RegardsGleeson Homes
5/5
TrustpilotLiam at the Shorelands is very friendly…
Liam at the Shorelands is very friendly and helpful. It has been a pleasure dealing with him.
Thank you for your reviewWe really appreciate you taking the time to feedback to us regarding the service provided by Liam.Kind RegardsGleeson Homes
5/5
TrustpilotExcellence at Gleeson
Excellent service by Julie and Joe at the Whitehaven site. We were fully informed with excellent customer service, and assuring us at every stage of the development. I would highly recommend Gleeson.
Thank you for your review SusanWe really appreciate the feedback relating to the service provided by Julie and Joe, and we thank you for taking the time to share this with us.Kind RegardsGleeson Homes
5/5
Trustpilot29 Barley Meadow review
We immediately felt welcomed when we visited the site by Jodie and she took the time to show us the site and around the house we’d been interested in. Jodie was instrumental in chasing up our Solicitor’s when deadlines loomed and she kept us informed of developments weekly. After moving in, we did have a few issues which we reported to customer care and I must say that Glenn has been extremely helpful and supportive and we are impressed with all Gleeson staff that we have been in contact with, they’re a credit to the company.
Thank you for your review HeatherIts wonderful for us to read about the experience that Jodie has created for you during your purchase journey, and the support received from Glenn in our Customer Care team post completion.We really appreciate you taking the time to share this feedback with us.Kind RegardsGleeson Homes
1/5
TrustpilotI recently purchased a property from…
I recently purchased a property from Gleeson and have been extremely disappointed with the experience. While the initial buying process seemed smooth, it quickly became clear that the developer had no intention of following through on the promised works after completion. Despite multiple assurances that certain repairs and enhancements would be completed, they have repeatedly refused to address these issues after raising the job on their my Gleeson platform.The lack of communication and accountability from Gleeson has left me feeling frustrated and misled. I strongly advise potential buyers to think twice before committing to a property from this developer. It’s essential to ensure that any promises made during the sales process are backed by a commitment to follow through. My experience has been a cautionary tale, and I hope others can avoid the same pitfalls.
5/5
TrustpilotVery good experience
Very good experience. Ginell explained everything soo good.
Thank you for your review AroojWe appreciate you taking the time to share your thoughts with usKind RegardsGleeson Homes
5/5
TrustpilotMary is key to a perfect Gleeson experience
I have had such great and meaningful experience on my new build home journey, in large part due to Mary at Gleeson Homes at The Pastures, Bilsthorpe who demonstrated not only immense knowledge and understanding of the housing market but also incredible empathy and trust throughout the customer journey. Given some of the negative comments expressed here by others about their Gleeson new build experience, it important to point out that Mary’s years of experience in the field and her people skills makes a huge difference in the delivery of quality of service in terms of support and excellent communication new build customers especially first-timer buyers need to get to the property ladder. Thank you for everything you did to make my Gleeson experience pleasant and stress-free. For this and so much more, I am saying thank you. In my little new-build first-time-buyer search-life, I know you meet few people who are hard to forget. I am glad to have been introduced to Gleeson by you.
Thank you for your reviewWe are emensely proud of the excellent service that our Sales Executive Mary has provided for you at The Pastures.Mary is extremely experienced as you mention, and we value her highly! Thank you for taking the time to recognise how she has created such a positive experience for you personally.Kind RegardsGleeson Homes
5/5
TrustpilotLiam is the gleeson man to see at Shorelands
I have just bought a house at Gleesons Shorelands development. I am very happy with the way that this has happened especially with the polite, professional and with good humour, it has been a delight to meet and Liam the on site sales. His attitude has been first class and made me feel im in trusted hands. Thank youLiam
Thank you for your review HowardIt is a pleasure to read your review and to hear what a great relationship you have developed with Liam.We pride ourselves in suuporting our customers with whatever they need, and we are delighted to read about how the experience has been for you.Kind RegardsGleeson Homes
5/5
TrustpilotMet with Tashana Cooke
Met with Tashana Cooke, in south elmsall today to discuss different properties as we are wishing to move to the east coast. She gave us lots of detailed useful information which has been extremely helpful. She was welcoming very polite and friendly. Overall excellent experience.
Thank you for your revew VickiWe area pleased to read that you had a helpful experience when you visited our development at South Elmsall, and we really appreciate you taking the time to feed back to us in this way.Good luck with your ongoing search for your perfect new home!Kind RegardsGleeson Homes
5/5
TrustpilotLouise made my journey exceptional
I have had such a positive experience on my new build home journey, in large part due to Louise at Gleeson West Yorkshire who has helped me every step of the way. I had regular updates and no questions were too small or odd. The team are excellent communicators and I'm so thankful that my journey has felt supported and bespoke. I've had a new build before and I appreciate it's always a gamble, you hear horror stories. It's by no means been smooth sailing but I can't fault the customer service.
Thank you for your review ElenaWe really appreciate you taking the time to share with us how satisfied you are with the customer service provided by Louise, and we are glad to hear how supported you feel.Kind Regards
5/5
TrustpilotGleeson is the best
From reservation to actual exchange of contract and collecting of keys,Gleeson were very helpful and made the dream of owning a home a reality.The whole team from sales to engineers were fantastic and always ready to render centred customer service experience.Special mention to jack,Steve and a few I couldn’t recall the names.I will strongly recommend them .Gleeson is the best around here from my experience.Thank you once again to the team.
Thank you for your reviewWe really appreciate you taking the time to share this positive experience with us, and we are delighted to read that you rate Gleeson so highly.Kind RegardsGleeson Homes
5/5
TrustpilotAll good in the Gleeson Hood
I found the staff at Gleeson Homes, especially Angela Berrington and her colleague Lauren, to be extremely courteous, helpful, thorough and professional in dealing with us as customers at the time.They were communicative and obliging and represented Gleeson Homes exceptionally well at all times.The houses are seemingly of a good standard with lots of space - it would be nice if the Aspatria estate had more in the way of bird and bat boxes and installations for nature, however everything was good apart from that.We thank them for their time and help.Mitch and Lucy
Thank you for your review Mitch & LucyWe are delighed to read about the positive experience you have had with Angela & Lauren, and that you are happy with your new home.Thank you for taking the time to feed back to us - it really is appreciatedKind RegardsGleeson Homes
5/5
GoogleRating only, no written review.
5/5
TrustpilotFantastic service
We’ve bought a new build before but the aftercare was slow. From Matt fixing the snags to Andrew arranging the work I could not fault the service and speed. If we ever move I’d happily buy a Gleeson Home again! Also a big shout out to Natalie Strong who waited with us on move day so she could hand the keys over at the earliest point she could. I couldn’t be happier with the service provided.
Thank you for your review CherylWe are really pleased to be able to read how happy you are with the service that has been provided by Matt, Natalie and Andrew, and how it compares positively with your previous experiences with other developers.Thank you again for taking the time to share this feedback with us - it really is appreciated.Kind RegardsGleeson Homes
5/5
TrustpilotGleeson Tees Vally
We purchased a home on the Leadmills Walk development in the Tees Vally region, had excellent service throughout the sales process. Jackie kept in regular contact providing updates. Snagging problems have been dealt with quickly by Andrew and Zoe. Zoe from customer care always makes sure I am free and to make sure little disruption is caused. Matt who comes to do the snagging, is polite and professional and is very knowledgeable and efficient. Minor snags with the home, but nothing major and it’s how they resolve and respond.Would 100% be looking to buy my next home with Gleeson.
Thank you for your review SamanthaWe are delighted to read how happy your are with the service provided by our Sales, Site and Customer Care teams!Its fantastic to hear that because of this experience you can already see a time where your next home would also be a Gleeson home!Thank you for taking the time to feed back to us in this wayKind RegardsGleeson Homes
1/5
Trustpilotvery bad one experince
I recently purchased a house from Safair Home in Liverpool, and unfortunately, it has been a very disappointing experience. From the start, the company has failed to meet basic standards in several critical areas.1. Poor Quality of ConstructionThe quality of the construction is far below what was promised. There are numerous defects in the property, and it feels like cheap materials were used throughout. It's frustrating to see corners cut on such an important investment.2. Unprofessional ServiceThe customer service has been extremely unprofessional. Whenever I raised concerns about the issues, I was met with unresponsive and unhelpful staff. Getting any follow-up or action from the company has been a struggle, and it seems like they are not interested in solving the problems.3. Lack of Skilled LaborThe work done on the house appears to have been carried out by unskilled laborers. This is evident in the poor finishes and the number of issues that have emerged shortly after moving in. It’s clear that the workers lacked experience, and this has affected the overall quality of the home.4. No AccountabilityWhat makes this experience even more frustrating is the company’s lack of accountability. Despite multiple complaints, no one from Safair Home has taken responsibility or made any serious effort to address the issues.Overall, I would not recommend Safair Home to anyone looking to buy a property. The stress and frustration of dealing with their poor-quality work and unprofessional service have made this a regrettable purchase.
5/5
TrustpilotThe Chimes Wigton Caroline Scott
Chimes Wigton Caroline ScottWe were received with a warm and friendly welcome by Caroline who guided us round one of the show homes that we were interested in. Caroline’s response was extremely informed and she was most professional. We liked the fact that she was not in any way pressurising our decisions. She gave us honest and helpful information and nothing was too much trouble. She also provided some helpful tips with the choices of the interior fittings. We particularly appreciated and were impressed with her knowledge, detail of the surrounding plots and her professionalism. Thank you for your assistance Caroline. Maria and Kev
Thank you for your review IngridWe are delighted to read this feedback, and we wish to thank you for taking the time to share your most recent experiences with us in this way.Kind RegardsGleeson Home
5/5
TrustpilotAngela at St Patricks Vale
Angela at St Patricks Vale, Aspatria, was more than helpful and friendly. We looked round the show house, and round the development. We also had a good experience at the Broughton Moor side (Caluna Grange). Although we are not in a position to buy at the moment, we welcomed the opportunity to look round, and loved the Blessington house.
Thank you for your review RachelWe really appreciate you taking the time to feed back to us, and we look forward to speaking to you in the future when you are ready to take the next step in purchasing your next new home.Good luck for the futureKind RegardsGleeson Homes
5/5
TrustpilotVickers Grange
Vickers Grange Me and my partner decided it was time to get our first home together, we could not be happier with the experience so far. Karen Woolley has made this experience so much fun and we are so excited to move in to are new home together, we honestly can not thank her and Gleeson enough for making this very stressful time so easy and enjoyable. Highly recommend them to anyone looking to purchase a new home.
Thank you for your review ChristopherWe are delighted to read about how Karen has looked after you and removed the stress from what can sometimes seem like a stressful and daunting experience.Thanks again for sharing your feedback - it really is appreciated Kind RegardsGleeson Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Aspatria has the most, with 1,111 reviews rated 3.6 out of 5, followed by Carlisle (Greymoor Way) with 13.
The three Gleeson Homes Cumbria offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
