Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleGibbs are absolutely brilliant and we highly recommended them. It's rare to be blown away by excellent service these days, but the Gibbs team exceeded our expectations in every way. Couldn't be happier with the experience and we would like to send special thanks to Elaine, Ryan and Sam at the Ruislip Branch, you guys went above and beyond. Best Grant and Carla StarlingPositiveResponsiveness, Quality, Professionalism, Value
Allonzee · 20 June 2021 · Gibbs Gillespie Ruislip
Agent replied · 19 June 2024
Dear Allonzee,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI purchased a house with Gibbs and must say the whole experience was flawless. Stephen Brick who initially showed us the house, was so passionate and helpful. I was really excited by the house and he echoed that excitement which really felt genuine and I knew we were in good hands. There after I dealt with Sam Robbins, who despite being busy, always kept me calm, updated and responded back to any of my communications. His attention to detail and passion were evident in all our interactions, but what really stood out was his absolute transparency which was crucial as there was a chain of 4 people and his ability to make us feel special and not just another home buyer. The team at Gibbs are outstanding.PositiveResponsiveness, Quality, Professionalism
Rakhee · 20 June 2021 · Gibbs Gillespie Ruislip
★★★★★ 5/5
GoogleMy husband and I have just sold our property through Gibbs Gillespie, Ruislip. The Sales Team were extremely helpful at every stage of our sale. Communication was always quick and professional and we felt fully supported throughout the process. When we neared exchange, things got quite complicated and stressful due to circumstances out of both ours and Gibbs Gillespie's control, but nonetheless the Sales Team were extremely supportive of us and did all they could to ensure that we progressed through to completion, as well as helping to manage our stress with a caring and supportive approach. We are very happy with the service provided and thankful to everyone on the team.PositiveResponsiveness, Quality, Professionalism, Value
Samantha · 20 June 2021 · Gibbs Gillespie Ruislip
Agent replied · 19 June 2024
Dear Samantha Nicholls,
Thank you for taking the time to review your recent experience you have had with our team at Gibbs Gillespie Estate Agents Ruislip. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleSamantha in the lettings accounts department was extremely helpful in sorting out an over-payment of rent money. She dealt with the matter very quickly. Thanks Sam
Susan · 20 June 2021 · Gibbs Gillespie Pinner
Agent replied · 29 July 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleElaine Lawrence in particular was friendly, proactive and professional throughout the progression of the house sale keeping both parties informed and updated at all times.
The house sale completed smoothly as a result of her efforts.
Thanks are also due to Sam Robbins for valuing and marketing the property in the first instance prior to the agreed sale.
Jonathan · 17 June 2021 · Gibbs Gillespie Ruislip
Agent replied
Dear Jonathan Kirkham!
Thank you for taking the time to review your recent experience with our Gibbs Gillespie Estate Agents Ruislip branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
★★★★★ 5/5
GoogleRating only, no written review.
Nizar · 14 June 2021 · Gibbs Gillespie Ruislip
Agent replied
Dear Nizar Al Olabi,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
★★★★★ 5/5
GoogleMassive Thankyou to Elaine,Without you my deal would not have gone through.You are a True professional .I will definitely come to you in future for more deals and I am sure you will help me to smash it.All the best Elaine
Krishna · 11 June 2021 · Gibbs Gillespie Ruislip
Agent replied
Hello Krishna K
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleDanielle was extremely responsive in keeping us up to date with our sale as the solicitors were sometimes very slow in getting back to us. Other colleagues such as Jordan kept us informed of properties coming on to the market before we finally found our dream home. I would definitely recommend Gibbs Gillespie in Ruislip Manor.
Vicky · 11 June 2021 · Gibbs Gillespie Ruislip Manor
Agent replied
Dear Vicky Gridley!
Thank you for taking the time to review your recent experience with our Gibbs Gillespie Estate Agents Ruislip Manor branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
★★★★★ 5/5
GoogleWe used Gibbs Gillespie as the sole agents to sell our property. We initially dealt with Oliver Squires for the valuation. Once this was completed we signed up to them so they could market our property.
Throughout the whole process of marketing, viewings etc etc Oliver and his staff have shown utter professionalism at all times whilst also supporting us due to the ongoing issues we had finding a property in southern England.
I am pleased to say we have finally found somewhere to live and hence contracts have now been exchanged on our house and we are now moving at the end of June 2021
Thanks very much to Oliver and his team with also special thanks to Tony, Tom and Jordan
Mark · 9 June 2021 · Gibbs Gillespie Ruislip Manor
Agent replied
Dear Mark Tippen,
Thank you for the great review of our Gibbs Gillespie Estate Agents Ruislip Manor team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleThank you to Danielle, Tom ,Tony and Jordan in particular, for all being responsible for the sale of my house.
The way you all conducted proceedings was excellent. Everybody being attentive and informative all the way through. Cannot praise you all enough.
Eddie · 8 June 2021 · Gibbs Gillespie Ruislip Manor
Agent replied
Dear Eddie Slavin,
Thank you for the great review of our Gibbs Gillespie Estate Agents Ruislip Manor team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleVery helpful team and Specially Danielle was always available to answer our questions Her professionalism, work ethics are very much appreciated and respected
Felix · 7 June 2021 · Gibbs Gillespie Ruislip Manor
Agent replied
Dear Felix Sam,
Thank you for the great review of our Gibbs Gillespie Estate Agents Ruislip Manor team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleMatt our selling agent was highly professional throughout the whole process and accommodating towards our tenants who were still residing there until completion. They take Covid safety measures seriously.
Emily · 22 May 2021 · Gibbs Gillespie Ruislip
Agent replied
Dear, Emily, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI received extremely helpful and great service from Tony and Danielle in the Manor office. Always courteous and went above and beyond to help me find a property in the Manor.
Highly recommend.
Lauren · 19 May 2021 · Gibbs Gillespie Ruislip
★★★★★ 5/5
GoogleI was very happy with the professionalism shown here Gibbs Gillespie in the selling of my property.
In particular the way that Danielle regularly contacted me to keep me informed of all developments.
Regards
John Bullen
McMonagle · 19 May 2021 · Gibbs Gillespie Ruislip Manor
Agent replied
Dear Mcmonagle & Co,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
★★★★★ 5/5
GoogleI have had an excellent experience with Gibbs Gillespie from start to Finish and the purchase of my first home went really smooth. We worked with many local agents when trying to find a property and we had our best experience with Tony Brick who was very informative and always professional. Would highly recommend if you are looking for a property in the Ruislip area. Thanks to all the team!!
Jack · 19 May 2021 · Gibbs Gillespie Ruislip Manor
Agent replied
Dear Jack
Thank you for taking the time to review your recent experience with our Gibbs Gillespie Estate Agents Ruislip Manor branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
★★★★★ 5/5
GoogleRating only, no written review.
Laila · 18 May 2021 · Gibbs Gillespie Ruislip
★★★★★ 5/5
GoogleIt has been such a lovely service rendered right from the beginning of viewing the Property until myself getting my Keys. I must Thank Elaine who has been so wonderful in communicating with us throughout the process and handling the Sale. I equally feel so humbled towards Sam who tried his very best for things to fall in place for availing my HTB ISA Bonus with the price being bracketed within the cap. I have no words to thank Sinead who accompanied in my multiple visits to the Property. Above all I was so delighted to receive 2 bags full of Waitrose goodies upon receiving my Keys. I strongly beleive all this has made such a difference to what others portray an Estate Agent would be. Highly recommend this Ruislip Branch.
Arul · 17 May 2021 · Gibbs Gillespie Ruislip
Agent replied
Dear Arul
Thank you for the great review of our Gibbs Gillespie Estate Agents Ruislip team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 4/5
GoogleI want to emphasise that Stefan of the Pinner Gibbs office gets ALL THE STARS. In fact, the front office staff are all lovely but Stefan, wins hands down. I'm a single parent and the Corona Virus Pandemic has seriously impacted my financial situation forcing us to move. Stefan really understood what I needed in a home and at the end of the day found me an incredible flat for a really good price. Of all the estate agents I've worked with in the last 4 years, he is an incredible listener and knows how to give empathy while also managing expectations graciously. He responds to messages quickly and follows up, even when the task isn't directly his responsibility. It's clear that he wants to do well, and he does!
The 4 stars is for my experience with Gibbs Gillespie overall. Once Stefan handed me over to the back office to handle the logistics, things became incredibly stressful. I felt like more could have been done on GG's side to make the process more seamless and that was disappointing.
This is my second let with GG and I will definitely go back to them again when the market self corrects and I am able to move back into a bigger space.
Helsa · 14 May 2021 · Gibbs Gillespie Pinner
Agent replied · 29 July 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleGood work by the team at Gibbs through our sale. Worked well with the buyers and our solicitors, communication good throughout. I recommend the professional service you supplied. Thankyou
Paul · 14 May 2021 · Gibbs Gillespie Ruislip Manor
Agent replied
Dear Paul
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
★★★★★ 5/5
GoogleThe experience with Gibs has been great. Very prompt and responsive. We have dealt with them for the past 5 years and not once have we had to raise our eyebrows.. Thank you Ellie from the accounts department who has been professional and helpful. Overall very satisfied with their service.
Vivek · 13 May 2021 · Gibbs Gillespie Pinner
Agent replied · 29 July 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleGreat people to work with, I would recommend Sam and his team to anybody
Lee · 13 May 2021 · Gibbs Gillespie Ruislip
Agent replied
Hello Lee
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleRecently purchased a flat as a first time buyer and Gibbs Gillespie made the whole process so much smoother and easier than it could have been (no thanks to solicitors and a pandemic). Special thanks to Sinead English for all the help and hard work she put into the sale to make it happen under difficult circumstances, she really did make all the difference.
Tom · 11 May 2021 · Gibbs Gillespie Ruislip
Agent replied
Hello Tom
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleRating only, no written review.
Karen · 9 May 2021 · Gibbs Gillespie Ruislip
Agent replied
Dear, Karen Bennett, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 1/5
GoogleI was utterly disappointed with this state agent! I can’t speak for all the branches but for the Ruislip manor branch, very poor quality service especially with the Manager Tom ! spreading fake information on the market which was misleading, they doesn’t deserve the company title.
Mrs · 18 April 2021 · Gibbs Gillespie Ruislip Manor
Agent replied
Dear Mrs Johnson,
I am sorry to learn of your comments and we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.
Kind regards,
The Gibbs Gillespie Team
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