Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleFrom start to finish Gibbs Gillespie Ruislip have been fantastic. At no point was anything an inconvenience, they were on the ball and incredibly helpful when it came to prompting and poking the other parties which at times were moving slowly. Matthew and Luca in particular were incredible throughout, an otherwise stressful process was made manageable.
Derek · 19 February 2023 · Gibbs Gillespie Ruislip
Agent replied
Dear Derek
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleThe worst estatge agents I have ever worked with.
I am a Doctor in the NHS and after putting an offer down on a property, I was constantly having to call back and take time out of my clinic to get an update and was always told the Manager would call back, but never did. This happened 4 times. I then called on Saturday and explained my frustration and how I was promised a call back multiple times and wanted an update.
I was then assured that I would get a call back on Monday.
That was a week ago...
I can now see the property is sold and not once was I informed or given an update that I asked for countless times.
Completely unprofessional and disrespectful. Will never go through Gibbs Gillespie again.
Hassan · 10 February 2023 · Gibbs Gillespie Ruislip Manor
Agent replied
Dear Hassan A,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI want to thank Danielle Gennard and Lucy Attwood for the incredible support provided during our house purchase. Buying a house is one of the most (if not the most) stressful experiences that I have been involved. I am sure I am not alone on thinking this and details are unnecessary as each individual will have their particular situations.
Nonetheless, Danielle and Lucy were incredible throughout the last 6 months. I want to acknowledge your immense patience to deal with the issues we encountered and the professionalism above all. They were always able to provide us with quick questions and feedbacks (faster than anyone involved in the process) and reassure everyone involved. It is not easy being in the middle of the communication between sellers and buyers but I believe that both Danielle and Lucy dealt with confrontation in a professional, friendly and incredible effective way.
Thank you for you work Danielle and Lucy.
André · 10 February 2023 · Gibbs Gillespie Ruislip Manor
Agent replied
André Simões, reviews like this give us motivation and help us ensure we provide a high-quality serivce. Thank you for sharing your positive experience!
Best wishes,
Gibbs Gillespie Ruislip Manor
★★★★★ 5/5
GoogleRating only, no written review.
Sumitra · 10 February 2023 · Gibbs Gillespie Ruislip
Agent replied
Dear Sumitra Patel, Thank you for taking the time to review your recent experience with our Gibbs Gillespie Estate Agents Ruislip branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
★★★★★ 5/5
GoogleA very good experience. Great communication from minute one. Staff are very polite and helpful. I would definitely recommend their services again.
Jack · 10 February 2023 · Gibbs Gillespie Ruislip
Agent replied
Dear Jack
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had a house viewing with Gibbs Gillespie agent Opinder Virdi. She is probably the most professional and sincere agent I have ever come across. Very impressed with her professionalism and very pleasant viewing process. Thank you.
Janey · 10 February 2023 · Gibbs Gillespie Ruislip
Agent replied
Dear Janey
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLuca and Gibbs Gillespie Ruislip have been great and supportive with sale of our house. Kept us well informed throughout the whole process. Recommended
Kim · 10 February 2023 · Gibbs Gillespie Ruislip
Agent replied
Dear Kim
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI would like to thank Gibbs Gillespie and especially Luca for helping me buy my flat. He made sure all parties were doing what they needed to do and kept me updated. As a first time buyer his help and advice was very much appreciated.
Ian · 10 February 2023 · Gibbs Gillespie Ruislip
Agent replied
Dear Ian
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI am glad that Gibbs-Gillespie at Ruislip have been our chosen Estate Agents. Thank you to Sam, Luca, Elaine, Steven and all the Staff especially those who visited the property. All Staff have been easy to talk to, and all are quick, accessible, efficient and helpful. Wishing you all well.
Sue · 10 February 2023 · Gibbs Gillespie Ruislip
Agent replied
Dear Sue
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have spent 3 years dealing with different estate agents and Gibbs Gillespie are by far the best. They are tenacious, respectful and honest. Thank you.
Richard · 10 February 2023 · Gibbs Gillespie Ruislip
Agent replied
Dear Richard
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLuca was assigned as my sales progression contact a couple of weeks after my house sold. I cannot recommend him enough, every step of the way Luca was contactable by email or on the phone and always responded quickly and with the information I’d asked for. Having my onward purchase reliant on this sale was quite stressful but Luca was great at reassuring me and really patient with me, he is an asset to the company and great at his job. Thanks again Luca for all of your help!
Ellie · 10 February 2023 · Gibbs Gillespie Ruislip
Agent replied
Dear Ellie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had a great experience with Gibbs Gillespie. Luca and Stephen were a fantastic help with the purchase of our new home. We can highly recommend this company.
Gemma · 10 February 2023 · Gibbs Gillespie Ruislip
Agent replied
Dear Gemma
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI would highly recommend the Ruislip Sales Team. My experience was straightforward and efficient from start to finish as you would hope/expect. Over and beyond though was the communication process from viewing through to completion (special thanks to Luca for that) and attention to detail (I do detail!) which inspired confidence at a fairly stressful time. Thanks also to Sam and Sinead.
Paula · 10 February 2023 · Gibbs Gillespie Ruislip
Agent replied
Dear Paula
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad Luca as assigned move manager. Thanks god for that! What a pleasure! This person is real star of my conveyancing/purchasing transaction. Without him I would never exchange contracts on time. So professional, helpful, friendly and supportive. Managed to keep all parties going and chased what was needed. He will be for sure successful within his profession. Any of his clients in future will be lucky to deal with him for sure. Thank you again!
Patrik · 10 February 2023 · Gibbs Gillespie Ruislip
Agent replied
Dear Patrik
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIncredible service from Gibbs, from initially listing my property, to completion, this Estate Agent has been exemplary and professional throughout.
They have proven the real worth of an Estate Agent, which is not necessary in the initial listing or selling, but working with both parties and solicitors, in moving things on, reminding us to get certain documents and supporting everyone in progressing.
Special call out to Matt and Luca, esp Luca in the latter stages, for all their hard work and professionalism. Communication was spot on, emails coordinated, updates throughout. I couldn't have hoped for a better experience.
Stephen · 10 February 2023 · Gibbs Gillespie Ruislip
Agent replied
Dear Stephen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGibbs Gillespie and having Luca overseeing our property purchase has been very reassuring. The process has been made as easy as possible and when the property chain became challenging nearing exchange Luca played a valuable part in seeking a solution, to ensure the purchase/sale of our property finally completed. Without Luca's input the chain would have collapsed. Many thanks for all your help and support.
Jacqui · 10 February 2023 · Gibbs Gillespie Ruislip
Agent replied
Dear Jacqui
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleOur property was put up for sale in April 2022 and although the process seemed to be long and drawn out the Gibbs Gillespie team remained positive and calm with us and our situation throughout. We managed to accept an offer in August 2022 and have finally exchanged contracts this week to our delight. Luca has been excellent at communicating with the chain and was always punctual in communicating information and getting back to us on queries. Luca was very proactive to try and sort exchange/completion dates that suited both ourselves and our buyer. We always felt that we knew were we stood with our buyer which took a lot of pressure off us as things were moving a lot slower on our purchasing side. We went with the solicitors that were recommended by Gibbs however if we were to go through the process again we would look into this area in a bit more detail ourselves as at times we felt communication wasn't great and we sensed a lack of urgency from them, we felt we were chasing them around.
On the whole we were pleased with the service provided by Gibbs and in particular Luca as we were able to get our property sold and get to move on to our next chapter.
Adam · 10 February 2023 · Gibbs Gillespie Ruislip
Agent replied
Dear Adam,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleGibbs Gillespie Ruislip have been great with all aspects of our purchase. Luca has been very efficient and has updated us throughout, as well as being quick to respond to any queries we had.
Excellent service from the whole team at Gibbs Ruislip.
We would highly recommend Luca and the team!
Thank you
Sonia · 10 February 2023 · Gibbs Gillespie Ruislip
Agent replied
Dear Sonia
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHighly professional and helpful with our search. I’d definitely recommend this letting team to my family and friends.
Khemie · 30 January 2023 · Gibbs Gillespie Pinner
Agent replied · 29 July 2023
Thank you for your kind review; we are happy to pass along your comments to the team here at Gibbs Gillespie Estate Agents Pinner Lettings!
Feel free to reach out to us if you need anything. Have a wonderful day.
★★★★★ 5/5
GoogleGreat agency, very informative site with the detailed info about schools in the neighbourhood, and absolutely amazing agents (Ankit Kumar is a very professional and nice person to work with)!
Julia · 30 January 2023 · Gibbs Gillespie Pinner
Agent replied · 29 July 2023
Hi Julia, thank you so much for your positive comments!
We are delighted to have been of assistance!
Feel free to reach out to us if you need anything. Have a wonderful day.
★★★★★ 5/5
GoogleKevin was very helpful and tried his best to find a property for me. He provided timely updates and was very professional, transparent and honest.
Manikantan · 30 January 2023 · Gibbs Gillespie Pinner
Agent replied · 29 July 2023
Hi Manikantan, we are glad we could help!
We are always more than happy to assist you if anything else comes up. Take care!
★★★★★ 5/5
GoogleKevin Khu was extremely professional and honest with us and we are very happy to recommend Gibbs Gillespie as an agency for your ideal home hunt. Kevin is an asset for the firm and it was a pleasure to do business. Regards, Bharat
Bharat · 30 January 2023 · Gibbs Gillespie Pinner
Agent replied · 29 July 2023
Bharat, thank you for your wonderful feedback and rating mean a lot to us.
Thank you again for leaving us this response!
★★★★★ 5/5
GoogleVictoria from Gibbs Gillespie worked with us in finding the right property to rent for us. She helped us through the process at every stage, addressing every query and ask with a lot of patience. When she was not available, someone from the office always helped to respond or help follow up for us. Overall a very smooth and efficient experience working with them. Thank you.
Gayathri · 30 January 2023 · Gibbs Gillespie Pinner
Agent replied · 29 July 2023
Gayathri thank you so much for the positive review!
Thanks again for the kind words and have an amazing day!
★★★★★ 5/5
GoogleProfessional service received from Sam, Luca and the team. Their knowledge of the area is first class. Our purchase went smoothly and we were kept up to date regularly. Would definitely recommend Gibbs Gillespie for buying & selling a property.
Tania · 30 January 2023 · Gibbs Gillespie Ruislip
Agent replied
Dear Tania
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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