Trusted Agent profile
★★★★★
1,368 reviews across 3 offices and 2 platforms
Get Living has three offices, in London (two offices) and Salford. Together they have 1,368 reviews on two platforms, rated 4.5 out of 5 overall.
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Get Living's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRating only, no written review.
Hi Adrian, many thanks for reviewing us and for your great rating , if there is anything we can assist with or any feed back do let us know . Kind Regards Kim, Regional Director
5/5
Googlegreat maintenance team, super quick and responsive
Hi Neel, Thanks for your great review. It's always good to hear you find our maintenance team super quick and responsive, and the team will love to hear your feedback. If there is anything else you might need help with, please get in touch. John, Head of Relationship Management.
5/5
GoogleTom and Don - both were wonderful. They were very friendly and explained other queries also that we had. Great job and keep it up guys
Hi Ratish, Many thanks for your review that we really appreciate, if there is anything you wish to share with us do please let us know . Best wishes Kim, General Manager
5/5
GoogleWe’re loving our time here. The only thing missing is a residents gym. Other than that, it’s an honour to call New Maker Yards our home.
Hi Mari, thank you very much for your review and feed back which is very much appreciated. We are delighted to hear that you are enjoying living at New Maker Yards. Unfortunately at this time we are unable to offer a gym but we do offer free fitness classes with M3 details can be found on your resident app or one of the team on site . Best wishes Kim , Regional Director
5/5
GoogleRating only, no written review.
Hi Gloria - thank you for your 5-star review! We hope you are enjoying your time with us here in East Village. Nick Marston - General Manager, East Village
1/5
GoogleThey failed to fix or properly respond to bathroom issue that I am having in their apartment.It’s been more than a YEAR. Please double check before you rent anything there
Hi Almas - I am sorry to hear about your bathroom issue taking so long to get resolved, which does surprise me as our maintenance team is usually very quick to respond and carry out repairs. I will pick this up with the team and respond to you personally once I have the full picture. I do of course sincerely apologise for any inconvenience that you have been caused. Nick Marston - General Manager, East Village
1/5
TrustpilotPoor customer service, lie ,
Very slow , never phone back , long drawn out process. Make you pay holding deposit, dont accept savings or foreign assets or income as part of overall income. Dont accept references from people with good income. Lie in emails confirming no guarantor needed, then fail to retract this formally and say guarantor needed. Dont offer 12 month contracts on their system. Complete waste of time and mislead by Rose Rodriguez in particular
5/5
GoogleGreat service from Get Living's Maintenance Team! Kudos to Ryan, I had an issue with my dishwasher, and he fixed it pretty quickly and was very kind. Highly appreciate it!
Hi Reza - thank you so much for the wonderful feedback, and we completely agree that our maintenance team are amazing! We will be sure to pass your thanks on to Ryan, who I know will appreciate it. Nick Marston - General Manager, East Village
5/5
GoogleRating only, no written review.
Hi Eric , Many thanks for your rating which we really appreciate , please do let us know if you have any feedback or if there is anything we can assist with . Kind Regards Kim , Regional Director
5/5
GoogleRating only, no written review.
Hi Monaco, thank you for your review which we appreciate , do let us know if anything we can assist with or any feedback you wish to share. Kind Regards Kim, Regional Director
3/5
GoogleRating only, no written review.
5/5
GoogleA huge Thank you to Vad who has always been so helpful at reception, always happy to lend a hand when needed and have helped me several times with issues with my Renz box delivery and directed me to how I can sort out my Renz account. Very welcoming and great customer service 😊 …
Thanks for your great feedback Aisha! We are so pleased that you found the service so welcoming, and we'll be sure to pass you thanks on to Vad and the team. Nick Marston - General Manager, East Village
5/5
GoogleI just wanted to give a quick shoutout to Eddy from GetLiving maintenance team. Response time is nothing short of amazing! I've had a couple of issues with appliances, and they've all been sorted out in less than 24 hours. Just today Eddy took care of my washing machine issue within two hours from reporting. Thank you!
Hi Dimitrije - thank you so much for your feedback, I'm delighted that you were so impressed with our maintenance service. I'll be sure to pass your thanks on to Eddy who I know will be very happy to hear it! Nick Marston - General Manager
3/5
GoogleI lived with Getliving for two years in different properties each year. - maintenance is pretty fast working - deposit was safely returned - cleaning fee (price depending on your property) is necessary when moving out and is very expensive. - Skylark point was amazing, but they had hot water issue time to time. Not much to complain tbh, but I had this issue that when I moved in(not skylark, but house), all the windows were wide open for so long and even a window that connects to the ground. House was massy do to strong wind and I felt unsafe finding out that the main window is open wide.
Hi Jiyeon - many thanks for your feedback and we are so glad you enjoyed your time in East Village. We will of course take onboard your feedback regarding the maintenance and windows. Nick Marston - General Manager, East Village
4/5
GoogleRating only, no written review.
Hi Stanley, Many thanks for your 4* review. If there is anything specific we can assist with, please get in touch. John, Head of Relationship Management.
5/5
GoogleDenis and Brad did a great job, quick and efficient can’t fault them.
Hi Lucas, Many thanks for your great review. I've passed your comments onto the team, and if there is anything else we can help with please get in touch. Many Thanks, John Hards, Head of Relationship Management
5/5
GoogleAs per usual the maintenance team is great, easy to request their support and they’re always incredibly polite and helpful.
Many thanks Alex , that's great to hear & I will share with the team and its very much appreciated your feedback . Have a Happy Easter ! Best wishes Kim Hi Alex, thank you for your review , we are pleased to see you are happy with New Maker Yards if there is anything you would like to share or we can help with do let us know . Kind Regards Kim, General Manager
5/5
GoogleDenis and Tom were great at resolving a maintenance issue. Arrived quickly and sorted the issue out right away
Hi Adam, Many thanks for your great review. I've passed your comments over to the team and if there is anything else we can help with, please get in touch. Many Thanks, John Hards, Head of Relationship Management.
5/5
GoogleDenis and Tom were amazing came and sorted my door for me quick and efficiently brilliant customer service as well really nice and friendly
Hi Jamal, Many thanks for your great review. I've passed your comments across to the team and if there is anything else we can help with, please get in touch, Many thanks, John, Head of Relationship Management.
5/5
GoogleDenis, Tom and Brad from the maintenance team have been brilliant. They came in today to put up my TV and I realised that my partner had accidentally binned the plug. They managed to find a spare one right away. They were also very kind to my dog, who was scared from the noise.
Hi Gergana, Many thanks for your review its great to know that our maintenance team were able to assist you with your TV . We appreciate the time taken to review and I will be sure to share your comments with the team . Kind Regards Kim , Regional Director
5/5
GoogleI lived here for a little over a year and it definitely set a new standard for me! From start to finish everything was great. When I moved in I was very impressed by the quality of the furnishings, how clean everything was, and how soundproof my unit was (I was facing the railroad tracks and could not hear the trains at all). It was my first time renting non-student housing in the UK and they made the whole process super easy, which is not always a given when you are a foreign national. I only spoke with the maintenance team once, but they were very friendly and answered my question right away. At first I was a bit hesitant about the location, but it turned out to be perfect for me -- access to all the stores you need down the road, and you can easily get anywhere in the city by foot. On days that I worked from home I took advantage of the coworking space and cafe, both of which were very pleasant to be in. Overall I would highly recommend Get Living.
Hi Geneviève, Thank you so much for taking the time to give us this lovely review and we are really pleased to hear of your great experience with the initial renting process, apartment and team . Thank you for choosing New Maker Yards and i hope you will continue to be happy living here . Kind Regards Kim, Regional Director
5/5
GoogleAmazing work from Denis & Brad! Such lovely guys and worked really fast to get the job done. Even cleaned up after themselves. Fantastic work!! Highly recommend.
Hi Tanya , Many thanks for taking the time to review , Its really great to know that Denis and Brad were able to assist you and that you are happy with the work . Many thanks and best regards Kim, Regional Director
2/5
GoogleBuildings looks nice from the outside good garden, location are 50/50 as public transportation not as expected. Apartment are okej and not bad but they are using low quality furniture Pets friendly buildings but so bad owners, so dirty disgusting smell in all corridors. We complain it to the management several time but no real action please see photo and video. Customer service are so good before signing letting contract and start to be worth after that. Post room are not safe at all, people who living here afraid of receiving valuable staff. I have heard several stolen cases and several other attempts within only two weeks. Garage remote never works as it supposed to so you need to get down the car and place the remote almost directly to the sensor to open the gate. Finally i feel ao bad chosen this place.
Hi Housam, Many thanks for your review, and we're glad to hear you think the building looks nice from the outside. Sorry to hear you feel your furniture of of a low quality, if you would like us to take a look at anything in particular, please raise a maintenance request using your Get Living Resident app. Your feedback has been taken on board regarding the carpet, and to let you know, carpet cleaning has started in the opposite building today, and I will ensure moves to your building next. We consider the Parcel room as safe, but know there are some miscreants out there who try to steal parcels, the room is covered via CCTV cameras 24/7, and for any report of missing post, we can always either identify the location of a parcel, or confirm its state as missing. If you have any concerns over a particular package, please speak with our super helpful parcel room staff, who work 6 days a week just outside the room. We're not aware of an issue with the garage door itself, so we'd happily take a look at your fob to see if we can improve things, please bring this into the office for assistance. If there is anything further we can help with, or would like to discuss in more detail, please let me know. Many thanks, John Hards, Head of Relationship Management
1/5
TrustpilotBAD CUSTOMER SERVICE
LIVE IN NEW MAKER YARDS MANCHESTER FOR 1 YEAR, WHEN I WANT TO CHANGE TENACY, THEY HAVE PROCESS FOR YEARS, AND ONLY 1 NAME CAN REMOVE FROM OLD TENACY, AVOID IT IF POSSIBLE
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (1 East Park Walk) has the most, with 849 reviews rated 4.4 out of 5, followed by Salford with 376.
The three Get Living offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and Salford won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
