Trusted Agent profile · Oxfordshire

Verified

Gatekeeper estate agents in Witney and Swindon

4.8

★★★★★ Excellent

2,158 reviews across 3 offices and 3 platforms

www.gatekeeper.co.uk

Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,158 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,358

Reviews on Google

All 3 offices

Trustpilot logo

788

Reviews on Trustpilot

All 3 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Gatekeeper's three offices, most reviewed first. Each has its own page.

Latest reviews from every Gatekeeper office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

The agent was very nice, she came on time, showed us around, answered all our questions. Good Job Taylor

Memory · 21 April 2024 · Gatekeeper Witney (77 High Street)

Agent replied · 20 June 2024

Thank you, Memory, for your review! We're glad to hear that Taylor provided excellent service during your visit, arriving on time and addressing all your questions. We'll be sure to pass along your compliments. If you have any further inquiries or need assistance, please don't hesitate to reach out. We appreciate your feedback! Best regards, Dan Thorne Sales Director Gatekeeper

5/5

Google

Thanks to Taylor at Gatekeeper for her professional and friendly tour of the property. She waited to meet me outside and gave me space to look at the property in my own time, while being present to answer any questions I had.

Stefan · 21 April 2024 · Gatekeeper Witney (77 High Street)

Agent replied · 20 June 2024

Hi Stefan, Thank you for sharing your positive experience with Taylor from our Witney Team! We're glad to hear she provided a professional and friendly tour, giving you the space to explore while being available for any questions. If you need further assistance, feel free to reach out. Best regards, Dan Thorne Sales Director Gatekeeper

5/5

Google

Taylor was very professional, thorough and very detailed. She was also very patient and addressed all my concerns to my satisfaction.Thanks so much Taylor!!

Protus · 21 April 2024 · Gatekeeper Witney (77 High Street)

Agent replied · 20 June 2024

Thank you, Protus, for your feedback! We're thrilled to hear about your positive experience with Taylor. We pride ourselves on professionalism and attention to detail, and we're glad Taylor met and exceeded your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Best regards, Dan Thorne Sales Director Gatekeeper

5/5

Google

Taylor was absolutely amazing. She greeted us with a lovely smile. The whole time we were there she was answering all the questions with great enthusiasm. She should be promoted instantly.

Anar · 21 April 2024 · Gatekeeper Witney (77 High Street)

Agent replied · 20 June 2024

Thank you, Anar, for your kind words! We're thrilled to hear that Taylor provided an amazing experience during your visit. We'll be sure to pass along your feedback and recognize her enthusiasm and excellent service. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your review! Best regards, Dan Thorne Sales Director Gatekeeper

1/5

Google

The customer service was absolutely abysmal. Despite giving them advance notice that I would be 10-15 minutes late for the viewing because I was travelling from Nottingham, they went ahead and cancelled my appointment while I was almost there. Furthermore, I was given inaccurate information about the availability and pricing of an apartment by the staff. I even offered to make improvements to the Beechgate apartment myself, but I wonder if the the landlord is aware of this. This is truly the worst possible place to showcase your property.

ENG · 21 April 2024 · Gatekeeper Witney (77 High Street)

Agent replied · 20 June 2024

Thank you for taking the time to share your feedback on the phone with me. I appreciate you taking the time to explain the situation and the opportunity to address your concerns. As discussed I apologise for any misunderstanding regarding your appointment. While we strive to accommodate all our customers, waiting for 20-30 minutes becomes challenging, particularly when our schedule is fully booked as we would be in the difficult position of having to cancel other customers for later appointments. I understand your perspective and acknowledge that cancelling your appointment while you were en route was not ideal. Regarding the availability of the apartment, I am deeply sorry for any confusion or frustration this caused. Ultimately, it would be impractical to conduct the application process before each viewing was booked. Additionally, the decision to accept an application ultimately rests with the landlord. In today's busy rental market, landlords often receive multiple applications and must make difficult decisions based on various factors. Once again, I apologise for the negative experience you had with us. If there's anything further I can do to assist you or if you have any additional concerns, please don't hesitate to get in touch with me directly. Best regards, Dan Thorne Sales Director Gatekeeper

5/5

Google

Kenya was totally professional and made viewing my future home stress free. She was knowledgeable about the property and I felt enabled to ask any questions which put my mind at rest. Highly recommended.

Mary · 21 April 2024 · Gatekeeper Witney (77 High Street)

Agent replied · 20 June 2024

Thank you, Mary M, for your wonderful feedback! We're delighted to hear that Kenya provided a stress-free and professional experience during your property viewing. Ensuring our clients feel informed and comfortable to ask questions is a top priority at Gatekeeper. Your recommendation means a lot to us. If you have any further inquiries or need assistance, please don't hesitate to reach out. We appreciate your review! Best regards, Dan Thorne Sales Director Gatekeeper

5/5

Trustpilot

He was friendly and knowledgeable

He was very prompt, friendly, answering every question we had really nice man

Lisa · 20 April 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you, Lisa, for your feedback! We're thrilled to hear that you had a positive experience with us and found our team member prompt, friendly, and helpful. Providing excellent service and addressing all your questions is our top priority at Gatekeeper. If you need further assistance or have more questions, feel free to reach out anytime.Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Dan was very friendly

Dan was very friendly, Viewing was on time. Very happy.

Claire · 20 April 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you, Claire, for your kind words! We're delighted to hear that you had a positive experience with Dan and that your viewing was punctual. Ensuring a friendly and efficient service is a top priority at Gatekeeper, and we're thrilled that you're happy with your experience. If you have any further questions or need assistance, please don't hesitate to reach out.Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Was well on time answer all our…

Was well on time answer all our questions had time to listen what we wanted and very polite

Alan · 18 April 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you, Alan, for your feedback! We're pleased to hear that your printing experience with us was timely and met your expectations. Providing attentive and polite service is important to us at Gatekeeper, and we're glad we could address your questions and meet your needs. If you have any further inquiries or require assistance, please feel free to reach out.Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Friendly and professional house hunting experience.

Moving house is often stressful. Kenya at Gatekeeper made the viewing process stress-free. She arrived at the property promptly and was so friendly and helpful it put me totally at ease.

Mary · 18 April 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you, Mary, for sharing your experience! We understand moving can be stressful, and we're thrilled to hear that Kenya made the viewing process stress-free for you. Providing friendly and helpful service is a top priority at Gatekeeper, and we're delighted it put you at ease. If you have any further questions or need assistance, please don't hesitate to reach out.Best regards,Dan ThorneSales DirectorGatekeeper

4/5

Trustpilot

Flat viewing

Chris was really approachable and helpful throughout the viewing. Eager to answer any questions we had and offer as much information as we required. Very friendly and attentive too.

Emily · 17 April 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you, Emily, for sharing your experience with us! We're thrilled to hear that Chris provided attentive and helpful service during your viewing. We'll continue to ensure our team remains approachable and informative to exceed your expectations in the future. If you have any further questions or need assistance, feel free to reach out.Best regards,Dan ThorneSales DirectorGatekeeper

4/5

Trustpilot

Lovely chap

Lovely chap, good viewing

Chris · 15 April 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you for taking the time to share your feedback, Chris! We're glad to hear that you found our team member pleasant and enjoyed the viewing experience. We'll continue striving to provide even better service to earn that fifth star next time! If you have any further questions or need assistance, please don't hesitate to reach out.Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

The value of the time and the person

The experience was great and the person was nice to talk

Mr · 13 April 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you, Mr. Fatarpenkar, for your feedback! I'm delighted to hear that you had a great experience with us. Ensuring pleasant interactions and exceptional service is a top priority at Gatekeeper. If you ever have any further questions or need assistance, please feel free to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Customer service

Chris was very polite and helpful answering all our questions and if he couldn't then he said he would find out . Very pleasent and not rushed

Christine · 13 April 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you, Christine, for your feedback! I'm delighted to hear that Chris provided polite and helpful assistance during your interaction. Ensuring thorough answers and a pleasant experience is essential to us at Gatekeeper. If you have any further questions or need assistance, please feel free to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Property viewing

I was anxious about viewing on my own but Dan was really friendly and helpful and put me at ease straight away. This is quite a daunting experience for me, Dan and the team at Gatekeeper are brilliant . Thank you :)

Lorraine · 13 April 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you, Lorraine, for your feedback! I'm glad to hear that I could help alleviate your anxiety and make the viewing experience more comfortable for you. Providing excellent service and ensuring our clients feel at ease is our priority at Gatekeeper. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Very welcoming and informative

Very welcoming and informative. Would recommend Dan

Olivia · 13 April 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you, Olivia, for your feedback! I'm thrilled to hear that you found our service welcoming and informative. It's wonderful to know that you would recommend Gatekeeper. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Sam was great

Sam was great. Very helpful and informative

Lee · 9 April 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you, Lee, for your feedback! We're delighted to hear that Sam provided you with excellent assistance and valuable information. We strive to offer exceptional service, and your positive experience is truly appreciated. If you have any further questions or need assistance, please feel free to reach out.Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Kenya arrived a little earlier than…

Kenya arrived a little earlier than scheduled for our viewing today which meant we had ten minutes more to view the property and ask questions. She was extremely knowledgeable about the area and was very clear in her presentation of the apartment. A thoroughly deserved five star rating.

Paul · 6 April 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you, Paul, for your feedback! We're delighted to hear that Kenya's punctuality and expertise enhanced your viewing experience. Providing exceptional service is our priority, and we're thrilled to receive your five-star rating. Should you have any further questions or need assistance, please don't hesitate to reach out.Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Personal

The response from the company has been amazing and Anya who we met today was very nice and answered some of my questions. Fantastic experience so far

Nicola · 6 April 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you, Nicola, for your feedback! We're thrilled to hear that you've had an amazing experience with Gatekeeper and that Anya provided excellent assistance during your meeting. We're committed to maintaining this level of service and are here to help with any further questions or needs you may have.Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Friendly and professional.

Daniel · 6 April 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you, Daniel, for your feedback! We're delighted to hear that you found our team both friendly and professional. Providing a positive customer experience is paramount to us, and we're here to assist you further should you need anything else. Don't hesitate to reach out!Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Excellent customer Service very helpful

Sara · 6 April 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you, Sara, for your feedback! We're thrilled to hear that you found our customer service excellent and helpful. Providing outstanding support is our priority, and we're here to assist you whenever you need us. Don't hesitate to reach out if you have any further questions or require assistance.Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Friendly and dedicate staff

Very responsive staff committed to customer satisfaction.

Naomi · 4 April 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you, Naomi, for your feedback! We're delighted to hear that our staff's responsiveness and commitment to customer satisfaction have made a positive impression on you. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Anya was great

Anya was great. Very informative and was excellent during the viewing

James · 30 March 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Hi James,Thank you for your positive feedback! We're delighted to hear about your experience with Gatekeeper. If you have any questions or need further assistance, feel free to reach out. We appreciate your support!Best regards,Dan ThorneSales DirectorGatekeeper

5/5

Trustpilot

Chris was helpful and well Informed…

Chris was helpful and well Informed about the local area

Consumer · 26 March 2024 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you for your positive feedback! We're delighted to hear that you found our agent, Chris, helpful and knowledgeable about the local area. If you have any further questions or need assistance, feel free to reach out.Best regards,Dan ThorneSales DirectorGatekeeper

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Gatekeeper is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Gatekeeper

Which Gatekeeper office has the most reviews?

Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.

Where are the Gatekeeper offices?

The three Gatekeeper offices, by town:

What do sellers say about Gatekeeper?

3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."

What do landlords say about Gatekeeper?

3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."

What do tenants say about Gatekeeper?

4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."

Has Gatekeeper won any awards?

Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent