Trusted Agent profile
★★★★★
234 reviews across 3 offices and 4 platforms
Garton Jones has three offices, all in London. Together they have 234 reviews on four platforms, rated 4.3 out of 5 overall.
29
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
202
Reviews on Trustpilot
All 3 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Garton Jones's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Garton Jones, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat experience working with Charlotte!
I had the pleasure of working with Charlotte Edney on finalising my apartment transaction at The Chelsea Bridge Wharf development. Charlotte is an amazing person.Charlotte was detailed, patient and a very good communicator. She was very helpful in ensuring that everything was completed on time and went above and beyond in helping me get set up. I appreciate everything she has done and I highly recommend working with Charlotte!K
5/5
TrustpilotCharlotte Edney
She is always helping me with the problems in my flat and she is always so welcoming and kindly helping me.
Dear RozhinThan you for taking the time to write such nice words.Charlotte really loves having positive feedback.If we can help in the future with anything please don't hesitate to call us.Warm Regards
5/5
TrustpilotGreat company!
Everyone is extremely helpful, especially Charlotte. Whenever anything has been needed I’ve always had a quick response. Super friendly, helpful & professional.
Dear Fiona Than you for taking the time to write such nice words.Charlotte really loves having positive feedback.Warm Regards
5/5
TrustpilotThank you Charlotte!!
Thank you Charlotte for being very nice and helpful for the past 2 years and especially these couple of days supporting me and resolving my problem!!
Dear DillaThan you for taking the time to write such nice words.Charlotte really loves having positive feedback.Warm Regards
5/5
TrustpilotWonderful company always there at the…
Wonderful company always there at the end of the phone to help with any queries you have and will always phone you back with updates
Dear SusanThan you for taking the time to write such nice words.We really appreciate having positive feedback.Warm Regards
5/5
TrustpilotA wonderful experience with Harry
Rating only, no written review.
Dear SuzanneThan you for taking the time to write such nice words.Harry really loves having positive feedback.Warm Regards
3/5
TrustpilotSlow to respond
Slow to respond. Not very forth coming. Late on check in and patchy communication.
Hi EdwardI really would like to look into what went wrong on this occasion.Please could you send me a email wayne@gartonjones.co.ukI will look into what when wrong, and make sure this does not happen again.Warm Regards
1/5
TrustpilotBeautiful property but worst tenancy experience
Great service with GJ when leasing me a tenancy. However during the tenancy with GJ as the tenancy management company, very poor property management - broken intercom 6 months, broken door handle in apartment still unrepaired 3 months later, reported faulty fire alarms in apartment asked for alarms to be checked for safety, didn't happen. This was compounded by scaffolding being erected on the exterior of building 4 months after i moved in and still there after completion of my 12 month lease so the balcony was unusable for more than 66% of my tenancy. The scaffolding was for cladding removal. I appreciate this was a necessity but such a capital expenditure did not happen out of the blue and GJ/landlord had to have known at the time of my signing a lease that major cladding works were likely to happen in the near future. It felt like a bad faith lease.Had to chase deposit return and only received a response after 5 email requests and 29 days after i surrendered the keys. Deposit return has gone to TDS dispute resolution as there are several deductions yet I never received notice for inventory check out.All in all, beautiful property, however after 20 years of renting probably my worst tenant experience and the only time I have had deposit deductions.Update based on reply:Hi Wayne, thanks for your response- Whilst I appreciate you may have been given short notice of when the cladding works were starting, you never at any stage disclosed when i was considering tenancy that the properties at Chelsea Bridge Wharf would need cladding removal and this was at a stage that was likely to result in construction works in the near future. Based on the communication I received from Rendall & Ritter once my tenancy began, it was clear this had been very much in the works before I signed the lease even if dates hadn't been finalised.- I too have full confidence in TDS dispute resolution but I do find it extremely disappointing to not have been notified of the inventory check-out which to my understanding is best practise and would have resolved many of the deductions.Kind Regards,
Dear Murphy,Firstly, I would like to apologise that you feel we have not provided you with anything that falls short of the amazing customer service that we strive to achieve.There are three parts to you complaint that I will address:1- The communication regarding the external cladding work - unfortunately this was completely out of our hands. As there are thousands of buildings in the uk that are currently in the process of trying to get this unsafe cladding issue rectified as quickly as possible, this work was essential, and since it was being paid for and managed by the original developer, we were only given extremely short notice of when the work was being started.2- The maintenance problems I will look at straight away, and will comment once I have full knowledge of the issues.3- Dispute issues regarding a deposit are very rare, but we are extremely confident in the TDS Resolution, this is there to make sure in situations were a tenant feels that they a valid case for the deposit to be returned, TDS will look into this in a completely fair and unbiased way and get the deposit resolved as quickly as possible - Garton Jones in Chelsea Bridge Wharf, cannot release the deposit unless we are instructed to by you and the owner.Once again I am so sorry that you feel that Garton Jones has let you down on this occasion.Please feel free to call the office anytime and speak to me.Warm RegardsWayne LewisLettings & Sales Manager
5/5
TrustpilotGreat experience and fantastic service…
Great experience and fantastic service from Amy. Highly recommend!
5/5
TrustpilotSmooth, start to finish
I recently rented a flat through Garton Jones. The entire process was extremely smooth from start to finish. I felt like I didn’t need to worry about anything and if I did have any questions, they were always answered quickly, putting me at ease. I mainly dealt with Amy and can not praise her highly enough. She was fantastic. Thank you.
5/5
TrustpilotHighly recommend Garton Jones
Highly recommend Garton Jones. Renting a flat for the first time in the area. Special mention to Amy who gave such a professional service. Brilliant company
Dear TiaThank you for the wonderful review, I will let Amy know how happy you are.If we can help in the future please don't hesitate to call usGarton Jones - Chelsea Bridge Wharf
5/5
TrustpilotHighly recommended.
It was great to work with Garton Jones on my search for a new property, from the property viewing to the move in date everything went very smoothly. I'd like to thank Amy Bennett and Charlotte Edney for helping me out throughout the process and answering all my questions, especially regarding the referencing process as I have just moved from overseas. Highly recommended and will definitely work again in the future.
Dear BegumThank you for the wonderful review, I will let Amy and Charlotte know how happy you are.If we can help in the future please don't hesitate to call usGarton Jones - Chelsea Bridge Wharf
5/5
TrustpilotI have just rented a beautiful…
I have just rented a beautiful apartment through Garton Jones. I found them very professional and lovely to deal with too. I am confident that if I ever have any issues I would be looked after.
Dear JelenaThank you for the wonderful review.Were always here ready to help in anyway we can Garton Jones - Chelsea Bridge Wharf
5/5
TrustpilotExcellent Experience
Loving the experience with my property, they are always on the case and one step forward with any requirement my flat needs. I deeply recommend this agency if you are looking for someone to manage the property. Mohammed
Dear MohammedThank you for your kind review.Have a lovely day
5/5
TrustpilotSuper helpful employees
Super helpful employees. Wayne went out of his way and was great at communicating. Very pleased and would use agency again.
Hi KatieWere so happy that you've had a great experience with us, if we can help in the future please don't hesitate to contact us.Warm Regards
5/5
TrustpilotExceptional Customer Service
We received an outstanding service, provided by Wayne at Garton Jones. He was very knowledgeable & pro-active at all times throughout the letting process. Listened to our requirements & provided a quality, professional service from start to finish. Communication was first class and the overall customer experience we received was excellent; we will definitely use Garton Jones again.
Hi Ms ZhengI'm so happy that your happy with the service from the team.If we can help with anything in the future please don't hesitate to call us.Warm Regards
5/5
TrustpilotHicham Denis
Excellent and super professional services offered by Hicham Denis, who constantly went out of his way to accommodate my request and even replying out of hours. Impeccable service ! Highly recommend Hicham
We're so happy that you have received such good service, we will definitely let Hicham know how happy you are.Have a great weekend.
5/5
TrustpilotAmy was super friendly
Amy was super friendly! Made me feel very comfortable and advised me in the right ways. It was such a great experience ! Thank you Amy x
Dear RachelThank you for your kind words, we will definitely let Amy know how happy you are with here service.Have a great weekend
5/5
TrustpilotI had a great experience at looking for…
I had a great experience at looking for future possible homes with Denise Fellows. She is so kind and great at her job and was so helpful at finding apartments best suited to what I wanted. Great experience thank you!
1/5
TrustpilotNot great
We didn’t rent with this agency, only had a viewing but that was enough to deter us. The viewing itself was not bad, the guy seemed quite professional at first. We were told by him many times during the viewing that the although the price is higher than our budget (with over £200 for some of the flats we saw) we can negotiate it down to our budget due to construction works that would be going on for a few more months. I sent him an email with a few questions we had as we were quite keen on taking one of the flats, but he refused to reply in writing. Even though we were originally told that they can do evening viewings, later this turned out to be untrue. I only got a reply to my questions when I sent the email to every single agent in that branch, when their Managing Director replied that its unlikely that the price will be reduced. I don’t get why our budget was disregarded completely in the first place, why was everything such a big issue and headache, but we had enough of them already.
5/5
TrustpilotChelsea Bridge branch
I’ve been with them from 2015 ... they are the best in my opinion... Very trustworthy, transparent, they listen and care of your needs! All of this especially for the Chelsea Bridge Agency! Orinta she’s the best person ever and super professional, also Harry and Annie are amazing to cooperate with
1/5
TrustpilotKeep away if you can
Everything is a problem, nothing can be solved. Garton Jones Westminster claims 'it aims to exceed our clients’ expectations using our experience, local knowledge and professionalism'. Sadly, my experience was very different and annoying. Rude and arrogant staff, incompetent behavior and total disregard towards me as a tenant at Romney House, Westminster. I was even told that I am not a client, it is the landlord. Until the last days of tenancy and afterwards I witnessed a disregard to appointments and rules of decent behavior. I would absolutely prefer to write a nice review. However, I feel now I must warn other potential clients to get ready for a letdown. Now, I am very happy I moved out.
1/5
TrustpilotAbsolutely disgraceful company
Absolutely disgraceful company. Full of liars, will not repair anything and do anything in their power to rip you off. Please please please do not rent through this company. You will regret it.
1/5
TrustpilotAvoid at all costs
Absolutely terrible agency, our experience as a tenant was the worst I've ever had in London.In our 12 months of tenancy, the absolute longest we could endure with these agents, they have failed to repair blinds that were missing since the start of our tenancy and have only deigned to do so a week or so before starting to bring people in for viewings, a month before we vacated. We also had to spend about 2 months without a working laundry machine. Anything we needed that fell into their responsibilities, we had to chase and chase for weeks on end for them to lift their finger about it.But, unfortunately, our troubles didn't stop at the end of our tenancy since these people are terrible with the deposits as well as actually managing the property. As I'm writing this, after seeking help with the TDS we are STILL waiting, four months later, for approximately £2.3K of UNDISPUTED funds, that is money that the agency agrees belongs to us and yet doesn't really seem to be willing to return. Of course that is not including the fact that these people are trying to charge £96 for ONE STANDARD LIGHTBULB that we foolishly forgot to change when moving out.Absolutely horrid.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (3 Oswald Building) has the most, with 204 reviews rated 4.2 out of 5, followed by London (Chelsea Creek) with 29.
The three Garton Jones offices, by town:
Yes. In The Trusted Agent 2026 awards: Garton Jones, London won Trusted Agent; Garton Jones, London won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
