5/5
TrustpilotCharlotte Edney is amazing and so is…
Charlotte Edney is amazing and so is her work ethic. Always very helpful
Trusted Agent profile
Garton Jones estate agents in London
★★★★★
235 reviews across 3 offices and 4 platforms
Garton Jones has three offices, all in London. Together they have 235 reviews on four platforms, rated 4.3 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Garton Jones's three offices, most reviewed first. Each has its own page.
- Garton Jones London (3 Oswald Building)3 Oswald Building, Chelsea Bridge Wharf, 374 Queenstown Road, SW11 8NU205 reviews · 0 on Google2 in the last 90 days
- Garton Jones London (Chelsea Creek)Chelsea Creek, 11 Park Street, SW6 2FS29 reviews · 29 on Google (4.9)0 in the last 90 days
- Garton Jones London (14 Major Draper Street)14 Major Draper Street, Royal Arsenal, SE18 6GD1 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Garton Jones, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Garton Jones is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2026, 2019.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Lettings, South West London
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Latest reviews from every Garton Jones office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotAlizee is an amazing estate agent
Alizee is an amazing estate agent! She is very professional, friendly and caring. She’s been really helpful at guiding me through the process, always keeping me up to date as things developed. I really enjoyed working with her and her colleagues- would highly recommend Alizee and Garton Jones!
5/5
TrustpilotThey are very kind with the tenant and…
They are very kind with the tenant and always they want to let you very happy.I am so happy with this agents and who work in the office I would like to thanks .Chris And Charlotte.
5/5
Trustpilotdealing with charlotte
I have been dealing with charlotte Edney foe several years throughout the covid period till now She has sorted every problem for both me and my tenants quickly and efficiently i can forget about the rental as i know it is in the best hands ie with Charlotte
5/5
TrustpilotI would like to say big thank you to…
I would like to say big thank you to Charlott here.she is always taking care of all my problems at my flat. She is always responding to my email very fast and respondable. Thanks, Charlotte for all your help.
5/5
TrustpilotCharlotte Edney is doing a great job at…
Charlotte Edney is doing a great job at Garton Jonea. She is one of the few that always available to support with any inquiries we might have.Thanks for her great service.
1/5
TrustpilotBad customer management and communication
I wouldn’t recommend Gaston Jones Real Estate for tenants.I enquired about a property by phone and email; I was told that the property is available and had only just come onto the market. When I looked to arrange the viewing the same day, I was told the tenants haven’t confirmed availability. I chased repeatedly and had no update. I have now found out the property has been taken. This is on the day viewings started and I was told we were waiting to hear from the tenant on availability.
5/5
TrustpilotAlizée Montagu proved herself to be an…
Alizée Montagu proved herself to be an excellent real estate agent. She is a joy to work with. She is patient and attentive. Her lovely French accent makes everything sound so much better in English and is an absolute treat and a breath of fresh air.It’s too bad I am allowed only to give 5 stars. She definitely deserves much more.All the best!
5/5
TrustpilotBest agent ever Alizée Montegu
Honest Alizée Montegu is one of the best agents I’ve worked with over the 4 years I’ve been in the UK. She’s a hard worker and replies even off working hours. She’s the best not even one of the best.Thanks,Mo
2/5
TrustpilotDidn’t want to help despite cctv available
A different review to normal but one that shows their helpfulness (or lack of it).September 26th. My car was parked outside late. A brand new BMW M3. When I returned to it, I saw it had been broken in using electronic devices and multiple things stolen within. Luckily had a special immobiliser that stopped the car driving away despite them being able to start it up.This all happened under their cctv… right outside their door!I was given the mobile number and name (Anne) who was head concierge.Multiple times I had spoken, called and texted promised footage to be removed until she then decided to go blank on me.A £76,000 car about to be stolen right outside their premises all under cctv and they didn’t help. The guard at time even showed me my car on cctv and said it’s been recorded but he can’t go back as it’s Anne’s responsibility.You would think they would have an interest in helping since any customer of theirs or their own staff could be targeted by this ring of car thieves using sophisticated devices to have car usually gone in moments. Been clearing files and saw the original compliment slip with details and reminded me how poor this was to not help.
1/5
TrustpilotWe advise you to avoid Garton Jones
Garton Jones crystalizes all that's wrong with the UK property market. They might be OK to deal with if you are a foreign landlord focused on squeezing as much profit from your tenants as possible, but our experience has illustrated how bereft of corporate values Garton Jones is.We have a foreign employee who is in London to do a PhD. Not being familiar with the predatory nature of local rental practices, she thought signing a tenancy agreement through an agent would be a safer way to find accommodation. Shortly after paying the second of two 6-month instalments on her rent, she was issued with a Section 21, giving her 2 months to vacate the premises. As she had just paid over £11,500 in rent, this came as quite a shock. She wrote to the agency to try to figure out why she was being asked to leave so soon after paying 6-month’s rent up front. The Hong Kong-based Chinese landlord's reply was very blunt: The tenant was paying below market rates now that the market had picked up and he wanted more money. Apparently, in the UK property market, signing a 12-month lease is no guarantee you'll be able to stay 12 months, and the odious Section 21, which even the government recognizes needs to be changed, means that you cannot rely on a landlord to honour the term of the tenancy.This stress was confounded within 24 hours by Garton Jones agents bombarding our employee with demands she allow them to show the apartment to new tenants. When she protested that she was busy writing a thesis, they told her she was contractually obliged to do so. It’s quite ironic that someone can be accused of not meeting their tenancy obligations when they have already paid the full term of their rent. Garton Jones agents did absolutely nothing to assist our employee find alternative accommodation. If they had had any gumption, empathy, or instinct for sound business practise, it might have occurred to them to offer her some alternatives from the property they had on their books, but clearly that was beyond their imagination. It took five weeks to extract from the landlord/Garton Jones the rebate on the over-payment our employee made so that she could secure alternative accommodation, during which time she was subjected to constant requests by Garton Jones for her to allow new tenants to come into her hat to view the apartment. This involved multiple emails, in response to which Garton Jones procrastinated and prevaricated, repeatedly asking our employee for bank details they already had. On the phone, they were rude and evasive. Our advice would be, if you absolutely have to be in London, to avoid dealing with Garton Jones.
1/5
TrustpilotTotal nightmare trying to get deposit back
Worst experience ever getting our deposit back - we moved out of the property over a month ago and have not received a check out report or any correspondence about when we can expect our deposit to be returned despite chasing multiple times. Henry has been completely incompetent and giving vague excuses, he's now stopped replying to us entirely.We are now having to raise a dispute via TDS for the £2600 they owe us as they won't respond.Terrible letting agency - BEWARE if renting from them.
5/5
TrustpilotAmazing service
Amazing service, professional and friendly staff. Darya is such a helpful person . Recommended them for many friends looking for properties in the area.
5/5
TrustpilotOutstanding property management during…
Outstanding property management during our tenancy at Chelsea Bridge Wharf. Stephanie Louis-Fernand has made it an absolute joy working with the Garton Jones team at Chelsea Bridge Wharf. Very responsive and efficient. Always goes above and beyond ensuring outstanding customer service. I look forward to working with the team at CBW again!
5/5
TrustpilotI had a really nice experience with Garton Jones Chelsea Bridge Wharf
I had a really nice experience with Garton Jones Chelsea Bridge Wharf. Without them, I could not even think about finding the place. Their response was really fast and helped perfectly. Especially Charlotte and Darya. Big thanks to them. Charlotte handled all of my issues and I really appreciate her. They are professional and kind. Whenever I found some issues or curies, they handled them kindly and quickly. I will definitely use this agency again and recommend it to my friends for sure.
1/5
TrustpilotUnprofessional and claiming a ridiculous amount from the deposit
If I could select a 0 star I would. Unprofessional at all level when it comes to sending the deposit back: unable to advise the landlord who claimed the whole deposit for missing items that were in a different place in the flat (so not even double checking the pictures from the check in check out reports), asking money for items like toilet brushes that we threw after moving in for hygienic reasons, claiming a ridiculous amount for scratches on the floor like the landlord will renovate the flooring with our money. It took more than 20 days after we moved out to receive the checkout inventory and now it’s been over a month that we’re still waiting for the deposit back. During our tenancy in Chelsea Bridge Wharf, with a 2 years contract and a 12 months break clause, the agency asked multiple times to do sales viewing in the flat during Covid, and threatening us that the landlord might kick us out after the break clause if we don’t accept to do the viewing! And this only after the start of the tenancy. They’re quick to make you sign and pay, but slow for all the rest. The property managers Valerija and Charlotte have been unprofessional by delaying the whole deposit return process, not even a manager to speak to. Just unqualified people to deal with.
5/5
TrustpilotI had a great experience with Garton…
I had a great experience with Garton Jones at Chelsea Bridge Wharf. I would particularly like to thank Charlotte Edney for her outstanding support and timely responses to my queries.
1/5
TrustpilotGJ Chelsea Bridge Wharf Avoid
GJ Chelsea Bridge Wharf - I would urge you not to do business w them as a landlord or tenant. After 15 yrs of doing business together, in the last two years they have become very rude , in particular two males working there, one in a senior role. They “managed” our property only to neglect the tenant for years and as a result left me in £1000s in damages given the tenants disgruntled manner. Please avoid at all costs as a landlord and tenant.
1/5
TrustpilotGarton Jones is easily one of the most…
Garton Jones is easily one of the most unprofessional and honestly incompetent estate agencies out there. From the beginning the agent I had did not even understand how an offering process works and how a move in should be organised. I had to chase consistently to understand where to pick up the keys, if the move in date was accepted, if the contracts had been signed… nothing was ever communicated. it was unnecessarily painful and stressful. Also part of my move in I had two conditions to have the wardrobe doors fixed (only storage area in the flat which was unusable in its condition) and some broken items removed. Needless to say neither was done prior to my move in. The wardrobe got fixed in month 5 out of my 8 months of tenancy after being repeatedly advised that the door mechanism was no longer manufactured. No surprise that 5 months into the tenancy the manufacturers attended and were surprised to hear about this. Apparently this could have easily been fixed had anyone actually called them. Instead Garton Jones sent a stream of random handymen to my flat (mid pandemic) to see if they can fix it before choosing to actually contact the manufacturers (cost savings?). They couldn’t, but I did have the pleasure of feeling very uncomfortable in my own home due to all these visiting strangers.From property managers, to managing director, the staff at Garton Jones has no issue with delivering the most appalling service this industry has yet seen. They seem clueless at best as to what they actually have to do and offended when asked to actually provide the service they’re paid to. I tried to offer feedback early on and was in fact rewarded with an email from the MD telling me off, apparently his staff not doing their job is normal and it’s rude to expect different.Now to add to this dreadful experience I am also being advised I owe part of my deposit, for cleaning nonetheless, although Garton Jones had no qualms with letting me move in mid pandemic in a flat that had NOT BEEN CLEANED AT ALL.Disgusting disgusting disgusting.If you’re a landlord or a tenant I suggest any other agency will be at least a bit better than this one.Also worth nothing the almost ‘unrealistic’ amount of positive reviews this company has received clustered on very specific dates… I’m suspicious of this improvement seeing that just at the beginning of this year it was barely scoring a 2.5 on trustpilot.
5/5
TrustpilotFirst property letted with GJ & impressed
I used Garton Jones to rent out my first property and the whole process was seamless and was made very easy for me. Very good service from everyone I dealt with at GJ. I have only been using GJ for a short while but hope my good experience continues. I would recommend.
5/5
TrustpilotStephanie has been amazing supporting…
Stephanie has been amazing supporting us since our move! Things are easier since she takes control and follows up on any issue we may have in the apartment.
5/5
TrustpilotThanks to Miguel Barros for his help…
Thanks to Miguel Barros for his help with managing my flat. Great service!
5/5
TrustpilotCharlotte made my move to london so…
Charlotte made my move to london so much easier. The process of moving into a new apartment was smooth and easy. She is always helpful and gets everything resolved very quickly.
5/5
TrustpilotHarry was super helpful and efficient…
Harry was super helpful and efficient in the entire process. He showed me several flats at once and managed to lock down my preference within a day or two, and after that everything was super clear and smooth.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Garton Jones
Which Garton Jones office has the most reviews?
London (3 Oswald Building) has the most, with 205 reviews rated 4.2 out of 5, followed by London (Chelsea Creek) with 29.
Where are the Garton Jones offices?
The three Garton Jones offices, by town:
- London (14 Major Draper Street): 14 Major Draper Street, Royal Arsenal, London, SE18 6GD
- London (3 Oswald Building): 3 Oswald Building, Chelsea Bridge Wharf, 374 Queenstown Road, London, SW11 8NU
- London (Chelsea Creek): Chelsea Creek, 11 Park Street, London, SW6 2FS
Has Garton Jones won any awards?
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent and London won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
