Trusted Agent profile
★★★★★
234 reviews across 3 offices and 4 platforms
Garton Jones has three offices, all in London. Together they have 234 reviews on four platforms, rated 4.3 out of 5 overall.
29
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
202
Reviews on Trustpilot
All 3 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Garton Jones's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Garton Jones, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotOutstanding Experience
Thank you to the whole team at Garton Jones - Chelsea Bridge Wharf for making the entire renting experience effortless. Also want to thank Stephanie Louis-Fernand in particular for being a very responsive property manager and solving issues within the apartment. Thank you again and look forward doing more business with you in the future.
5/5
TrustpilotNice team!!
Nice team to work with, and thanks Charlotte Edney for all your help!! looking forward to continue working with you at The Chelsea Bridge Wharf complex.
5/5
TrustpilotSuper efficient service
Super efficient service! Quick response to my request for their letting service and got offers within a week.
5/5
TrustpilotMaria (Cleaning)
I would like to thank Maria for always being so kind and helpful! She always makes sure the common areas (lift, hallway, the carpets) are nice and clean, she is very warm and friendly and won't hesitate to help with any question when she can. Thank you!
5/5
TrustpilotCharlotte
CharlotteHas been prompt, very professional, excellent in communication, handling clients, maintenance, and most of all kind and patient . Quite happy withCharlotteKind regardsRebecca
5/5
TrustpilotThey are the best
They are the best, and Charlotte works miracles
5/5
TrustpilotCharlotte Edney
Charlotte Edney, God bless this woman. She has helped me on multiple occasions in whilst my tenancy (still going). She's very sweet and down to earth which just adds to her professionalism. I appreciate her and would recommend asking her for to manage your property! Thank you Charlotte.
5/5
TrustpilotThank you for all your help Charlotte!
Rating only, no written review.
5/5
TrustpilotThank you Charlotte
I would like to thank all the staff of Garton Jones, specifically Charlotte. I know her for two years and she is a friendly, very helpful person, quick to respond to my emails and helps me all the time with anything related to the apartment that I rent. Huge thanks to Charlotte for being the property manager of the apartment I rent.
5/5
TrustpilotCharlotte Edney is the best
Charlotte Edney is the best. She was thorough and professional and great to work with
5/5
Trustpilotleaving in Chelsea Bridge wharf was…
leaving in Chelsea Bridge wharf was excellent experience thanks to Charlotte Edney Property Manager for swift helpful handling
5/5
TrustpilotBest estate agency!
I have had Garton Jones as my estate agents for a little over 6 month and they’re definitely the best estate agency that I have ever dealt with. They make you feel cared for as a tenant and are very helpful and quick with solving issues. A big thank you to specifically Charlotte Edeny (property manager) who’s been there since day one!
5/5
TrustpilotCharlotte has always been very helpful
Charlotte has always been very helpful. Many thanks for helping me with all of my enquiries.It’s because of her that im working with Garton Jones.
5/5
TrustpilotCharlotte is very responsive to our…
Charlotte is very responsive to our queries!
5/5
TrustpilotCharlotte best property manager
Charlotte has been my property manager for almost 3 years now. She is very kind, friendly, helpful,and deals with queries/issues very promptly. So, thank you!!
5/5
TrustpilotCharlotte is always so kind and…
Charlotte is always so kind and easy/efficient to work with. Thank you!
5/5
TrustpilotBrilliant
Charlotte was my property manager for over a year and was very helpful and always responded to my emails promptly. Great service
5/5
TrustpilotCharlotte Edney Is the best property Manager
I was dealing with Charlotte Edney for nearly 3 years, she was the best property manager ever and she will always be. She was always the best and supportive and always there when you need her.Thank you CharlotteJ
5/5
TrustpilotCharlotte
Charlotte is such a great manager, she is very helpful and kind to me and my family.
5/5
TrustpilotThank you, Charlotte!
Charlotte has always been really friendly, kind and helpful. Many thanks for helping me with all my enquiries and issues, Charlotte!
5/5
TrustpilotMiguel Barros
Probably the best manager/employee in that office. He has been handling my tenancy for less than a year and did exceptional/impeccable work.
5/5
TrustpilotTop service
Top service , whenever I need any help in anything it will be solved quickly and in the way I want it and better , Charlotte been taking care of me and all our needs with professionalism .
5/5
TrustpilotCharlotte
Charlotte was really helpful in providing all the relevant details to make the move-in smooth for me. There were some process hiccups initially due to the fact that my case was initially followed by another agent not working there anymore however Charlotte was able to take the lead and solve all of the small issues ahead of my moving. My feedback is absolutely positive
4/5
TrustpilotGreat experience with Charlotte Edney!
Great experience with Charlotte Edney!I am one on the tenant since 2018 and I have a great and flexible experience with her. She is friendly and diplomatic character that know how to deal with international renters and give us best offer. She respond to most of my inquiries and guide me if there is anything urgent. Thanks Charlotte!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (3 Oswald Building) has the most, with 204 reviews rated 4.2 out of 5, followed by London (Chelsea Creek) with 29.
The three Garton Jones offices, by town:
Yes. In The Trusted Agent 2026 awards: Garton Jones, London won Trusted Agent; Garton Jones, London won Trusted Agent.
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