Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleI have been badly disappointed by these estate agents and cannot recommend them from my experience. Despite them having "checked" the flat and inventory before my move in, I was given a flat with a broken toilet seat and broken lights. I have repeatedly asked for additional information, such as where to dispose of my rubbish and have not received an answer.
Lorenzo · 11 November 2020 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Lorenzo, Our service levels are very important to us and I am sorry to read that your move in did not go as well as expected. I have asked Tony George the Manager to look into this further and ensure that any queries that you may have are responded to as soon as possible. Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleAbsolutely delighted with Emma and Charlie from the Southbank office who managed to sell my flat in record time after experiencing a disappointing few months under contract with other high street agents. They managed to do all of this as soon as COVID lockdown was lifted, beating a number of local agents to the pole!!
Huge thank you to you and your team at Frank Harris.
Sarah B - Kennington LondonPositiveResponsiveness, Professionalism, Value
Sa · 11 November 2020 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Sa Ba, I was delighted to read the comments in relation to our South Bank & Waterloo office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleAfter some years with a different agent, I asked Frank Harris to arrange a letting of my Kennington flat. They found me a good tenant in next to no time; the viewings, paperwork, inventory etc have all been accomplished quickly and efficiently, so top marks to all in the Stamford Street office.
Graham · 11 November 2020 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Graham, We are delighted that you took the time to leave such a fantastic review which the South Bank & Waterloo team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI have been letting an apartment out through Frank Harris is Waterloo and have always found their service to be excellent. Nicole in particular has been very thorough and helpful with the last letting. Highly recommended.PositiveResponsiveness, Quality, Professionalism
James · 11 November 2020 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear James, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI feel confident about the management, care and the letting of my flat. I am kept informed and have been given sterling advice. The staff at the Frank Harris have been friendly and co-operative especially Robert Sayers who has the responsibility for my flat. Not cheap but worth it
Diane · 11 November 2020 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Diane, Thank you for your great review regarding our South Bank & Waterloo office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleFrank Harris Southbank staff have been professional, efficient and approachable throughout my dealings with them. Their response time in resolving queries has been exceptional and I've found the purchasing process through them to be straightforward. It's rare to find a company whose customer service is as good as theirs and I'd recommend them without hesitation.
Roz · 11 November 2020 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Roz, Thank you for your review regarding your experience with our South Bank & Waterloo Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI have acted along side Frank Harris (South Bank & Waterloo office) on a number of transactions over the past 8 years. I have found Ashley and his team to be professional, knowledgeable and efficient.
I would not hesitate to recommend them to anyone looking to buy, sell or rent in the area. They are an asset to their company!
Emma · 11 November 2020 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Emma, Thank you very much for your great review regarding our South Bank & Waterloo Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWorked with Nicole to find a new flat. She listened to what I was looking for and Somehow managed to find me the perfect flat.
From understanding what I was looking for, finding me the right flat, negotiating, and communicating with the landlord, Nicole has been the best agent I’ve encountered in London so far.
Highly recommend getting Nicole to help with your next property search.PositiveQuality, Professionalism
Terry · 11 November 2020 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Terry, Thank you for your great review regarding our South Bank & Waterloo office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleWe had an excellent experience being assisted by Nicole Pretorius in our search for a new home. Nicole was very helpful, on hand to answer all our questions and always responsive to calls and emails (including making herself available to contact the weekend we moved in). Excellent manner and a pleasure to deal with. Thank you for all your help!
Rebecca · 11 November 2020 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Rebecca, Thank you for your kind words regarding our South Bank & Waterloo office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI had a very good experience at Frank Harris South Bank with Nicole Pretorius, who helped us find a good new flat in record time and played an important role in negotiating with the landlord so that we could secure the flat. She is responsive to our calls and highly effective in her work while being friendly and pleasant to engage with.PositiveResponsiveness
H · 11 November 2020 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Hong Chong Wen, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleFrank Harris & Co have gone above and beyond during our search for a flat in London. Nicole in particular found us our dream flat in the perfect location. She was extremely accommodating and especially given Covid and it being a nervous and uncertain time for everyone, she made us feel totally at ease and enabled us to enjoy our flat hunting search. Also, she accommodated our long working hours and lack of flexibility for viewing times, which we really appreciated. She was super responsive, which is a complete contrast of what we experienced with other letting agents which sent us properties which were not in line with our requirements. If you need a property in waterloo, ask for Nicole @ Frank Harris - she’s the person to go to!PositiveResponsiveness, Quality, Professionalism
Poppy · 11 November 2020 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Poppy Fox, We are delighted that you took the time to leave such a fantastic review which the South Bank & Waterloo team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleFrank Harris have been good to work with and very responsive. It has been a pleasure to deal with all the team - Ben and Gurpreet have been good on the property management side and the letting team, Nick and Tony and Nicole have been excellent in getting the property re-let promptly. All of them have been helpful, responsive and professional at all times and a special thank you to Nicole for her cheerfulness and hard work getting everything sorted.PositiveResponsiveness, Quality, Professionalism
Jonathan · 11 November 2020 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Jonathan, Thank you so much for the fantastic feedback, the team at Southbank & Waterloo are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleGreat experience with Nick, would highly recommend.
I worked with Nick to find a flat around Waterloo and had a very positive experience: Nick went the extra mile several times to make sure that everything concerning the flat was taken care of (incl chasing several people to ensure the flat was in top condition before our move in). In general, Nick is really professional, responds very quickly and ensures that your interests are defended. If you need a professional real estate agent who's on top of things and who solves every issue (no matter how small it may be) efficiently, then I would highly recommend to go for Frank Harris Southbank and work with Nick - would love to work with him again if I need another flat!
Louis · 11 November 2020 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Louis, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe were very well looked after by Nicole at Frank Harris. She was very professional and responsive throughout the entire process of our search for a new flat, listening to our needs and requirements.
She made the search very efficient and rather enjoyable, I'd highly recommend Nicole to any future tenants.PositiveResponsiveness, Professionalism
Sydney · 11 November 2020 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Sydney, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleMyself and my girlfriend found our perfect flat with Frank Harris. We had been to viewings with 5 other agents, and the professionalism we experienced at Frank Harris could not be compared to any other letting agent. Nicole helped us throughout our property search, from our initial viewing all the way up until we moved into our property. She is always ready to help so make sure to ask for her if you are trying to find a place to rent. She is receptive to requests and negotiated the move in date which suited our schedule in addition to a check in time which fit our schedules. Frank Harris have gone above and beyond and we do not plan on using another agent in the future.PositiveResponsiveness, Quality, Professionalism, Value
Josh · 11 November 2020 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Josh, Thank you for taking the time in providing such lovely comments about Nicole in our Southbank & Waterloo office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI highly recommend Frank Harris. My experience was very positive. Looking for and renting a property was quick, easy, and pleasant. My special thanks to Nick. He helped me a lot with his advice, when moving in and out, as well as comprehensive responses to a number of my requests. He is a true professional of the field! The agency and team showed their high professionalism in all aspects of our interaction. Will definitely use their services again!
Mika · 11 November 2020 · Frank Harris & Co. Lambeth
Agent replied · 10 November 2024
Dear Mika, I was delighted to read the comments in relation to our Southbank & Waterloo office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotFlat hunting
I have been looking for a property for my boss to buy and have had a couple of viewings handled by this agent. Although all the staff were very helpful, Lorenzo was particularly good with his follow-up calls. Sometimes agents can be pushy. Not so Frank Harris.
Paul · 6 November 2020 · Frank Harris & Co. Lambeth
★★★★★ 5/5
TrustpilotVery good agency
Very good agency, Lorenzo is really polite and professional. He’s working hard to fulfill all our requests.
Serena · 3 November 2020 · Frank Harris & Co. Lambeth
★★★★★ 5/5
GoogleRating only, no written review.
Mao · 26 October 2020 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear 茅力澎, We are delighted to read that our Bloomsbury & Kings Cross Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Roya · 26 October 2020 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Roya, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 4/5
GoogleRating only, no written review.
Hadrián · 26 October 2020 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Hadrián, Many thanks for giving us 4 stars. I understand that there were some issues but that the office has now been in contact with you regarding these to ensure that these were dealt with promptly. Kind regards Evie Fisher Customer Relations Team
★★★★★ 4/5
GoogleRating only, no written review.
Adam · 26 October 2020 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Adam, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleLucia was very responsive and supportive all the way through our flat-hunting process. She addressed all of our concerns and explained everything clearly. Very friendly service :)PositiveResponsiveness, Quality, Professionalism
Haley · 26 October 2020 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Haley, Thank you for your kind words regarding our Bloomsbury & Kings Cross office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleVery efficient and helpful. I contacted the agency and inquired about a property via right move and they gave me a call straight away to arrange a viewing. Lucia was very helpful and accommodating. Showing us a couple of properties that could fit our requirement. Hopefully, we will be in touch soon with more suitable properties!
Cécile · 26 October 2020 · Frank Harris & Co. Camden
Agent replied · 25 October 2024
Dear Cécile, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
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