Trusted Agent profile
★★★★★
954 reviews across 3 offices and 3 platforms
Frank Harris & Co. has three offices, in Lambeth, Camden and London. Together they have 954 reviews on three platforms, rated 4.6 out of 5 overall.
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Frank Harris & Co.'s three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleBujar F. has been very helpful and responsive throughout the process!
Dear Eduard, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
5/5
GoogleFrancesca was a great help! Made my experience stress free and easy
Dear Narin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleJamie was a great help when i came in to look at places to buy. Very knowledgeable about the local area.
Dear Mike, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
GoogleIt was a pleasure to meet with Francesca! She was attentive and well informed. Can’t thank the team enough
5/5
GoogleJamie from Frank Harris was extremely helpful last week regarding directions to their offices. It was much appreciated.
Dear Philip, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleFrank Harris was excellent, and Holly made the experience even better with her exceptional help. Highly recommend!
Dear Amber, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleFrank Harris Bloomsbury, I spoke to a young gentleman called Adam and he was extremely helpful, couldn’t have been more helpful, he was quite knowledgeable and answered all my questions in a way that I was able to understand. Fantastic service.
Dear Myra, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleI had an excellent experience here and it is all thanks to Bujar. He was very informative as well as kind politely and extremely helpful. He made everything so clear so that I had no doubts in mind and had all the information I needed!!
Dear Ard, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleThanks George for being so helpful and persistent in looking for an appartment for our son. You understood what we required and tailored your search to suit our needs. We will certainly use your business in future. Gael
Dear Gael, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
GoogleWe had a very positive experience with Frank Harris, specifically with our agent Bujar. He was very helpful in assisting my husband and me to find a flat that matched what we were looking for. Bujar was always responsive, guiding us through the entire process, from reference checks to communicating and negotiating with the landlord on our behalf. His professionalism made the entire process go smoothly. We highly recommend Frank Harris, especially Bujar, for anyone looking for a great flat and reliable service!
Dear Arfenia, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
GoogleFrancesca was extremely helpful and was amazing in addressing all of our concerns throughout the process. She really make us feel as if all our needs were being taking into consideration in regards to each and every property we looked into. I could not recommend Francesca and Frank Harris more.
Dear Adela , Thank you for taking the time to leave a lovely review regarding Francesca. Kind regards, Sarah
1/5
TrustpilotDon't get fooled by the 5 star reviews, and stay away from Frank Harris
Don't get fooled by the 5 star reviews - if you notice they are all around the availability of agents before the start of the tenancy, which is kindness justified by the deal they need to close. Frank Harris as a property manager has been a nightmare:1) when we moved in the sink was broken and the heating system was extremely faulty - after multiple emails and calls they sent plumbers who would promise to come and then not come with no notifications, leaving to us the burden of calling them and chasing them. They eventually suggested a new boiler be installed and after weeks of chasing Frank Harris we managed to get approval from landlord (I had to physically go to the agency and take a day off to pressure them to get an answer from the landlord because this was February and we were without heating). The boiler took weeks to arrive, and the final result was almost 3 months without heating - no refunds, no apologies. Plumbers did bring radiators but only after weeks of us asking.2) other issues in the house would always take over a month to be fixed, we had floodings in the kitchen, issues with doors and other things, that we would promptly notify via email. The pattern was: no reply for 2/3 days, we would call and they would say we will get back to you and never would, and they would make sure that a new person would reply for any new issue so we didn't have a person we could always contact. They try to avoid email auditing by starting new threads and calling you so you as tenant have no proof of their wrong doing.3) even if we had no break clause and a surrender would come at cost (by contract), we wanted to move out for the very poor handling of these issues, and we were informed that, if we would provide new tenants that would pay more, we could avoid these fees. They put a lot of requirements on the new tenants (minimu salary, guarantor only in the UK, passport checks to be done only in person) to essentially deter us from finding new tenants so they could charge us the fees, but we eventually found a good profile. They purposely avoided taking the holding week deposit (which is standard practice that they did for us the moment we accepted) and delayed the background process - the new tenants of course backed down because the rent market in London is insane and they had no guarantee, and Frank Harris gave us the blame for it and subsequently started themselves looking for new tenants and finally approved an offer 1 month after we intended to leave - since we already had found a house we had to pay 2 rents for that month. This was accompanied by 'out of the contract' requests (like that we had to leave 3 days prior the end date to accomodate their check out report and other works) that they would force on us by threatening to cancel everything with the new tenants so that we would be obliged to pay the rent for the remainder of the contract.This is just the tip of the iceberg, just stay away from this agency. Will we get our money and time back? No. Will the copy-paste message that some customer service rep will put under this review change anything? No. But at least we can help new potential tenants to avoid to make the mistake of signing any contract with this organisation.
Dear Francesco, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
5/5
GoogleI've had the pleasure of working with Adeel on securing a deal for an apartment managed by the Frank Harris Southbank & Waterloo office. He and his superiors Nicole and Ryan facilitated the process, negotiating with the owner and closing in record time. Arguably one of the smoothest onboarding experiences I've been a part of, thanks again!
Dear Theo, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleViewing with Zak he was extremely professional and very informative
Dear Victor, Thank you for taking the time to leave a wonderful 5 star Google review. Kind regards, Sarah
5/5
GoogleAdeel helped me and my sister find a lovely two bedroom, thanks for his help
Dear Lana, Thank you for taking the time to leave a wonderful 5 star Google review. Adeel will be thrilled to read your kind comments. Kind regards, Asma
5/5
GoogleAdeel Zain was very helpful in our rental process.
Dear Pranay, Thank you for leaving a 5 star Google review. Kind regards, Asma
5/5
GoogleFast, efficient and cooperative service. Exactly what’s needed for students in their time of need. Thanks to Adeel
Dear Dhruv, Thank you for taking the time to leave a 5 star Google review for Adeel. Kind regards, Sarah
5/5
GoogleWe had such a great experience thanks to Adeel! Would definitely recommend
Dear Ameerah, Thank you for leaving a 5 star Google review. Kind regards, Asma
5/5
GoogleZack was amazing at showing me around and helpful. Keen to help us find a place.
Dear Natasha, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah
5/5
GoogleAdeel was so helpful and professional and made our experience great! Would definitely recommend
Dear Ariya, Thank you for your kind comments regarding the Frank Harris team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleAdeel was really kind, he accomodated my time change and knew about the place really well.
Dear Pranav, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah
5/5
GoogleAdil found us the flat we were looking for in less than 24 hours of registering our details. Making the search a lot less stressful.
Dear Lynn, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah
5/5
GoogleEvie was a great help with assisting us find a suitable property. Patient and understanding with needs and tailored accordingly!
Dear Aled, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Evie. Please do not hesitate to contact us again. Kind regards, Sarah
5/5
GoogleAdeel was truly excellent throughout our process of renting a flat - extremely proactive, efficient and exceeded expectations.
Dear Harriet, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Lambeth has the most, with 564 reviews rated 4.7 out of 5, followed by Camden with 328.
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