★★★★★ 5/5
GoogleOn August 22nd 2018 we moved in to the second flat we have rented through Frank Harris & Co. On both occasions the team have been friendly and helpful and made it a smooth and easy process. In particular with the recent tenancy, our agent Julius Blake has been fantastic at keeping us up to date through the process. Julius made sure that the property was brought to a good standard before we moved in and all of our requests were dealt with exactly on time and to schedule. Great experience!
Samuel · 15 June 2019 · Frank Harris and Co London (123 Stamford Street)
★★★★★ 5/5
GoogleMark and Halah were very helpful at every stage of selling my flat. They would always chase things up for me and gave me the right advice for a successful and smooth deal. Well worth the money.
Crisafi · 30 August 2018 · Frank Harris and Co London (81 Marchmont Street)
Agent replied · 28 August 2024
It was our pleasure to assist, Alessandra. We are pleased to hear you were happy with the service provided and the end result, and we hope to be of assistance again in the future. Best wishes, Halah and Mark.
★★★★★ 5/5
GoogleRating only, no written review.
Csaba · 26 August 2018 · Frank Harris and Co London (81 Marchmont Street)
★★★★★ 1/5
GoogleVery bad experience with this agency. I wouldn't recommend it to anyone, neither landlords, and especially not to tenants.
Before we moved in the house, we agreed at a (ridiculously high) agency fee, and the day we went to their agency to sign the contract, we were informed that the agency fee that we agreed on, did not include VAT... So they were about to charge us 20% more.
At least, the owner was there who was a logical man, and for my good luck, I had print all the e-mails that we had exchanged.
After we moved out from the house, there was a dispute about the deposit. Because it was so difficult to communicate with Michelle Gambier over the phone, we decided to go to their office at 17:30 on Friday (they were still open, operating as usual). When we arrived, we asked for Michelle Gambier, and a lady went downstairs to tell her that we were looking for her... but the reply was that Michelle Gambier was not there (assuming that the lady who went downstairs did not know that Michelle Gambier had left from the office ... ).
When we were about to leave, waiting at the bus station outside of the agency, we saw Michelle Gambier going to the supermarket to buy a pint of milk ...
So unprofessional ...
P.S. I have to admit that all the people who joined the company in the last 1 year or so (the people who sit at the entrance) are very friendly and helpful.
Yannis · 25 August 2018 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 23 August 2024
Hi Ioannis - Christos Kapolas, we regret to hear that your recent experience was anything less than exceptional. We appreciate you bringing this experience to our attention. If you are willing, please contact us at +44 20 7234 0880 so we can work towards a resolution. Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you providing this feedback so we can help make it right and improve on our services. We hope to hear from you soon.
★★★★★ 5/5
GoogleChloe Adams and her City Docklands team were absolutely brilliant in the management of the sale of my property. Courteous, efficient and the communication was second to none and kept me feeling calm and reassured throughout the entire process. Chloe in particular delivered exactly what she said she would, a credit to the company and proves not all estate agents are the same! Highly recommend! Paul
Paul · 25 August 2018 · Frank Harris and Co London (205 Tooley Street)
★★★★★ 1/5
GoogleRating only, no written review.
Mia · 18 June 2018 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Mia Milla, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. City Docklands Estate Agents 442072340880
★★★★★ 5/5
GoogleCity Docklands was great, we had Daniel as our agent and he was extremely helpful
Benedict · 18 June 2018 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Hi, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
★★★★★ 5/5
GoogleJohn and Daniel have been very helpful and professional in the letting of my property. I recommend them without hesitation.
Inga · 18 June 2018 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Inga Brooks, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
★★★★★ 4/5
GoogleGreat team Michelle has been very hands on. I miss James though. Keep up the good work guys I appreciate the confidence you give me.
Minika · 18 June 2018 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Minika Davies, thank you so much for the positive review! We miss James too. (: If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
★★★★★ 5/5
GoogleFast and efficient service whether letting our flat or managing it and good communication too. We had a water emergency this year and a plumber was instantly available.
Gordon · 18 June 2018 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you! Please let us know if there is anything else we can do for you; we are more than happy to help!
★★★★★ 5/5
GoogleI got help from Chloe Adams, a wonderful estate agent! Her communication was fantastic and she was always quick at replying. I could always count on her to tell me what was going on in the process. Was incredibly lovely to work with!
Stephanie · 18 June 2018 · Frank Harris and Co London (205 Tooley Street)
★★★★★ 5/5
GoogleIt is an efficient agency with a personalised approach and a good service. Special thank you goes to Tari. We were lucky enough to be her first clients and she has been tremendously helpful in finding our new home!
Pasha · 18 June 2018 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Pasha Stupnytskiy, we are so pleased you enjoyed your experience with Tari! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
★★★★★ 5/5
GoogleI have been a tenant with City Docklands for almost 5 years and they have looked after my flatmates and I very well. When we found the property the lettings team were very friendly and helpful, and then over the 5 years of my tenancy Ben and Michelle in the property management team have been fantastic and if there has ever been a problem in the flat it has been resolved as speedily as possible!
Becky · 18 June 2018 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Becky, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you had a fantastic time with Ben and Michelle. If you have further needs or questions, please reach out! If you're ever in need of more help, please let us know!
★★★★★ 5/5
GoogleWe have had some issues with shower pressure when moving into our new flat and Ben Wood and the team at City Docklands SE have successfully resolved the problem. They have resolved our flat issues within reasonable timing had have been friendly and personable. I would be happy to recommend City Docklands Estate Agents
Yarron · 18 June 2018 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Hi, thank you for the high star rating! We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience with Ben and the team at City Docklands SE!
★★★★★ 5/5
GoogleIn London's depressing property market, City Dockland's service was very refreshing! With their help we managed to find a studio that we love and can afford in an excellent location! The agents are very helpful and the moving in formalities happened very fast and without headache. Absolutely recommend.
Alma · 18 June 2018 · Frank Harris and Co London (205 Tooley Street)
★★★★★ 5/5
GoogleI purchased a wonderful flat via City Docklands. The purchase was handled by Chloe Adams who was amazing! She and her team steered the purchase through to completion with great efficiency and professionalism. She has a keen eye for detail and knows the importance of keeping clients informed of the process every step of the way. I am very grateful to Chloe for her help in securing the purchase of my new home.
Paul · 18 June 2018 · Frank Harris and Co London (205 Tooley Street)
★★★★★ 5/5
GoogleChloe Adams and her City Docklands team were absolutely brilliant in the management of the sale of my property. Courteous, efficient and the communication was second to none and kept me feeling calm and reassured throughout the entire process. Chloe in particular delivered exactly what she said she would, a credit to the company and proves not all estate agents are the same! Highly recommend! Paul
Paul · 18 June 2018 · Frank Harris and Co London (205 Tooley Street)
★★★★★ 1/5
GoogleRating only, no written review.
Tim · 15 June 2018 · Frank Harris and Co London (123 Stamford Street)
★★★★★ 5/5
GoogleFrank Harris were excellent in helping us find and move into our new property. We had our viewings with Rebecca who was lovely and friendly and in no way pushy like representatives from other agencies that we met with. Throughout the process the team at Frank Harris were very good at keeping us informed about the progress of our move and what we each had to do next etc. Would definitely recommend.
Hayley · 15 June 2018 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Thank you so much for your kind words, Hayley. It was truly a pleasure to work with you and I wish you all the best in your new home. Best regards, Rebecca
★★★★★ 1/5
GoogleRating only, no written review.
Nadya · 18 June 2017 · Frank Harris and Co London (205 Tooley Street)
★★★★★ 5/5
GoogleGreat service from Stef
Joanne · 18 June 2017 · Frank Harris and Co London (205 Tooley Street)
★★★★★ 5/5
GoogleSteph was great. Helpful, responsive and easy going.
Amar · 18 June 2017 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Hi Amar Ali, we are so pleased you enjoyed your experience with Steph! Thank you so much again for your feedback! We hope you have a great day!
★★★★★ 5/5
GoogleHad such a brilliant service from Stef, I would highly recommend to friends.
Helen · 18 June 2017 · Frank Harris and Co London (205 Tooley Street)
★★★★★ 5/5
GoogleSuper happy so far with all the help I've received from Samuel at City Docklands.
Andre · 18 June 2017 · Frank Harris and Co London (205 Tooley Street)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.