5/5
Samantha helped us to find the perfect flat. She responded promptly to emails and phone calls, extremely professional. I would highly recommend her at a house or room search. Thank you
Trusted Agent profile
★★★★★
2,203 reviews across 4 offices and 3 platforms
Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.
1,990
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
212
Reviews on Trustpilot
Business-wide
Frank Harris and Co's four offices, most reviewed first. Each has its own page.
Showing 1,981 reviews on Google only. Show every review
5/5
Samantha helped us to find the perfect flat. She responded promptly to emails and phone calls, extremely professional. I would highly recommend her at a house or room search. Thank you
5/5
Daniel has been fantastic throughout the process of signing our new lease - from the word go he has been efficient and helpful and has made every interaction smooth. Would highly recommend.
Dear Alex, Thank you for taking the time to write a review about the great service you received from our City Docklands Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
I used City Docklands when looking for a new place upon getting my first job in London. Daniel was really knowledgable of the local area, showed me properties that met my expectations and requirements and all in all really helped make the whole process run as smoothly as possible.
Dear George, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our City Docklands Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
Michelle Gambier is the best estate agent I have ever dealt with! She consistently goes out of her way to quickly sort any issues that arise and I truly feel like a valued tenant. Michelle has worked hard to advocate for us which has had such a positive impact on our life.
Dear Emmeline, We are really pleased to read your positive review regarding the service from our City Docklands Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
Charlie Clark from City Docklands was wonderful to work with. He was attentive and made great effort to make renting a flat easy for us. Thank you so much.
Dear Angelika, Having read your review, we would like thank you for your feedback about our City Docklands Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
Thanks to Daniel and the City Docklands team for helping me to find a place and ensuring everything ran smoothly leading up to move in day! Daniel was super helpful and always responded to my queries promptly. Much better than other agents I have dealt with! Thanks again.
Dear Kate, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
4/5
John and the rest of the team at City Docklands have made the whole renting process very smooth. They have provided valuable advice and they have been responsive to all my enquiries. Aside from a couple of minor hiccups I couldn't be more satisfied with the service they provide.
5/5
Super straight forward!! Had a viewing a few weeks ago with Samantha, she was so lovely and friendly super easy to communicate with and the first agent I’ve had turn up on time. it felt so relaxed and personal. Would definitely recommend to anyone!!
Dear Lauren, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our City Docklands Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
I had a very good experience with city docklands, I was new to the city and needed guidance and support. Charlie, the agent I interacted with was extremely helpful and took care of the entire process from arranging the viewing to the date of moving in. Charlie was very proactive and was prompt in answering my queries, I had quite a few since I was new to the city.
Dear Abhishek, We are really pleased to read your positive review regarding the service from City Docklands. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
Ben Wood at City Docklands is my Estate agent and I have to say I am so happy with the service he provides. Ben is always very helpful and has such a polite and accommodating manner. He’s very much appreciated. Thank you Ben for all of your help over the past 5 years!
Dear Emma, We are delighted to read that our City Docklands Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team
4/5
Samantha from City Docklands has been so helpful in our search for a 2 bedroom rental flat. Her professionalism and kindness make her a great agent to work with. I would definitely recommend working with her
Dear Anne, Thank you very much for your great review regarding City Docklands. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
I recently let a property through City Docklands Estate Agents and was assisted by Charlie Clark who was very helpful. He listened to my requirements thoroughly and took me to see multiple properties which matched my requirements. After finding my dream property Charlie assisted through the process from start to finish constantly keeping me updated on the status of my offer and subsequently saw this through for me until I moved in yesterday. If I could give 6 stars I would!
Dear Liam, Thank you very much for your great review regarding our City Docklands Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
City Docklands has been my only agent for my flat in London for over 10 years now. Their bespoke service, local knowledge and hard working team made them unique in the world of estate agents. I would not even consider looking for another agent, keep up the good work team!
Dear Corinne, We are really pleased to read your positive review regarding the service from our City Docklands Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
A professional and attentive bunch of folks there. Charlie Clark was very helpful, prompt and to the point. He found us a perfect two bed room flat per our requirements. He also helped us well with moving in to the flat on time, under small time constraints. Communication back and forth was splendid and flawless. If I am looking to change my flat down the line, I will call up these guys as the first thing.
Dear Sai, We are really pleased to read your positive review regarding the service from our City Docklands Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
Very delighted with City Docklands property management team especially Ben Wood who helped us through our latest property renovation. We had a number of issues which were sorted very professionally and most importantly without any hassles. Very smooth indeed!!
Dear Fiona, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
City Docklands did a great job and found for me great apartment in one week. I received great support from them during all process, they assisted in solving all problems. I can only recommend this agency.
Dear Александр, We are really pleased to read your positive review regarding the service from our City Docklands Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
City docklands have been amazing in helping us find our dream flat. Nicole was our agent and she was second to none, really helpful and friendly. She took us around a variety of flats and was really patient with us. Would certainly recommend!!! A*
Dear Joanna, We are really pleased to read your positive review regarding the service from our City Docklands Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
I really want to thanks Daniel for the great job he has done for me and my friend during the negotiations. He always had the answers to our questions, and if not, he always provided us the right contact. Great agent, great agency, great flat! I definitely recommend. Levis.
5/5
Recently rented my flat from City Docklands and I would be happy to recommend them. At every step of the process they were helpful and efficient and particularly Samantha and Daniel who were very good at responding to any queries or issues we had. Our let was sorted out quickly and everyone was always trying to get things sorted as quickly as possible.
Dear Tim, Having read your review, we would like thank you for your feedback about our City Docklands Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
I recently used City Docklands to find my new flat. I was put through to Charlie Clark who listened to what I was looking for and found me several properties to view, he also organised it so the viewings could happen on the same day which reduced the hassle immensely. Charlie was hands on and kept the whole process moving whilst appreciating my work schedule. He was always available to answer questions and made the whole moving process as easy as possible, I would highly recommend.
Dear Martin, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
Nicole was extremely helpful and a pleasure to deal with. She showed us a variety of flats that met our criteria and responded quickly to any queries we had making the whole process of securing a flat a breeze. I would definitely recommend city docklands to anyone looking!
Dear Jojo, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
After twice being done over/time wasted by other Estate Agents a friend of mine recommended Charlie Clark from City Docklands. He was amazing, very responsive and actually showed me properties which matched my requirements. Such an easy process and I knew exactly what was happening the whole time. 100% recommend, it has restored my faith for sure
Dear George, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
Highly recommend City Docklands! This was our first time renting in London and Charlie found us our perfect 1 bed flat. I was impressed by how quickly he responded to all of our queries, both big and small. He really made the whole process easy. Thank you!
Dear Abigail, Thank you for your review regarding your experience with our City Docklands Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
I was feeling confused and didn’t know which agent should I choose and instruct in order to give my flat for rent. I found, Daniel and John in City Dockland agent very confident and trustable guys. I didn’t feel overwhelmed by lots of information suddenly by them. From very start they kept giving me reassurance and peace of mind with confidence which put me at ease. As they promised me, Daniel found a very high quality tenant within a day of instructing them. Daniel made the process of giving my flat for rent very easy step by step with guidance, stress free. He is very approachable, friendly, helpful and supportive and I am very grateful.
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The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (205 Tooley Street) has the most, with 826 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 795.
The four Frank Harris and Co offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.