Frank Harris and Co estate agents in London

★★★★★ 5/5

Google

Shams Fauz has been extremely helpful in our search for a flat. He is super reliable, personable, and professional. He really put the effort in to help us find a good fit.

Sp · 16 March 2026 · Frank Harris and Co London (87 Long Lane)

★★★★★ 5/5

Google

I have been speaking with Libert. He’s been very helpful and professional. Highly recommend!!!

Melody · 16 March 2026 · Frank Harris and Co London (87 Long Lane)

★★★★★ 5/5

Google

Great service from Jaydn Cox.

Julien · 16 February 2026 · Frank Harris and Co London (81 Marchmont Street)

★★★★★ 5/5

Google

Excellent working with Renessa at Frank Harris - looking forward her continued support in future with my beautiful rental!!

Jill · 16 February 2026 · Frank Harris and Co London (81 Marchmont Street)

★★★★★ 1/5

Google

At the beginning, the agency was very responsive when it came to signing the rental contract. Before the contract was completed, they even asked us to leave a Google review. After we moved in, we noticed several serious issues in the apartment. The boiler was broken and only repaired one week later. The kitchen was not fully working, and the doorbell did not work at all. After moving in, the agency stopped being responsive and did not take proper care of these problems. This lack of responsiveness continued throughout the entire tenancy. Now, almost one month after moving out, the agency still has not returned our deposit, even though the apartment was left in the same condition as when we moved in. Overall, very disappointing experience.

Patrick · 16 February 2026 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

We had a great experience with the Team in helping us find new tenants, Nicole and Zak took the time to understand our needs and requests, handled the entire process effortlessly and made us feel in safe hands from start to finish! The whole team have continued to support us post signing new contracts and have continued to provide a great service!

Peter · 16 February 2026 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

Joe O’R has been fantastic and so speedy with our letting process. Really professional and lovely, and incredibly responsive to all questions regarding the property

Monty · 16 February 2026 · Frank Harris and Co London (205 Tooley Street)

★★★★★ 5/5

Google

Rating only, no written review.

Constantin · 16 February 2026 · Frank Harris and Co London (205 Tooley Street)

★★★★★ 2/5

Google

We had a very difficult experience with this agency. Throughout the tenancy they were consistently unresponsive and really difficult to reach. I am currently in the process of moving out from one of the flats rented from them and will write another review once completed; however, this experience has been so far quite poor, as detailed below. From the outset, communication was a problem. Before moving in, we clearly communicated a range of agreed conditions regarding the state and cleaning of the flat. When we moved in, none of these were in place. When we raised this, the agency simply said this was a landlord-led property and that they had no knowledge of the arrangements. While this may technically be true, the agency was our only line of communication with the landlady at that stage, so we reasonably expected them to facilitate communication. During the tenancy, most issues were indeed handled directly with the landlady, which we understood. However, this made the agency’s role even more important when we did need them, particularly towards the end of the tenancy. Unfortunately, this is where their lack of responsiveness became most damaging. As the agency facilitated the deposit, we contacted them multiple times to ask about the process. We followed up repeatedly by email and phone, often hearing nothing back for days or weeks. After numerous calls, someone eventually returned a call, but the assistance provided was minimal and unclear. At one point, we explicitly asked whether we were required to pay for professional cleaning. The agency responded that professional cleaning was required. We later confirmed through other sources that this was misleading: the legal requirement is simply to leave the property in the same condition as at the start of the tenancy, not necessarily to pay for professional cleaning. Given the clarity of our question, this response was clearly misleading. The most serious issue arose around rent calculations. Our contract required rent to be paid in six-month blocks, but in the final year we had the right to give two months’ notice, which we did. This meant we had already paid for a period we would not be staying. We asked the agency well in advance how this would be handled, and they told us they could calculate the remaining amount. However, when the issue actually arose, the agency became almost impossible to reach. After days and then weeks of silence, they sent us a calculation without detailed explanation. They later sent a second, different calculation, again with no explanation. The landlady did not agree with these figures. Because the agency would not explain or respond, we could not rely on them as a clear or independent reference point. We eventually discovered that the calculation was wrong, but the agency failed to acknowledge or explain this mistake to this day, just ignoring us, despite repeated emails and phone calls clearly stating that this was time-sensitive and needed to be resolved before we moved out. Overall, even accepting that this was a landlord-led property, there were multiple points where the agency could and should have responded, clarified, or facilitated communication, and they consistently failed to do so. Their lack of responsiveness, unclear and misleading advice, and failure to engage at critical moments significantly worsened what was already a stressful experience.

Nahide · 16 February 2026 · Frank Harris and Co London (205 Tooley Street)

★★★★★ 5/5

Google

Outstanding service from Frank & Harris. Jasmine Foster was a pleasure to deal with throughout, highly professional, responsive, and genuinely attentive. She made the process feel straightforward and well-managed from start to finish. I couldn’t recommend her more highly.

Diogo · 16 February 2026 · Frank Harris and Co London (87 Long Lane)

★★★★★ 5/5

Google

Jasmine was extremely proactive, responsive and helpful throughout the offer process. She kept us well informed, followed up promptly and handled everything in a professional and reassuring way. Although we didn’t ultimately proceed with the property, simply because we found another flat that suited us better, our experience working with Jasmine was entirely positive. We really appreciated her efforts and would not hesitate to recommend her and Frank Harris.

Edge · 16 February 2026 · Frank Harris and Co London (87 Long Lane)

★★★★★ 5/5

Google

I was delighted with the service by Frank Harris, especially Libert. He was very professional and knowledgeable in helping me find a property. Highly recommend!

Sabir · 16 February 2026 · Frank Harris and Co London (87 Long Lane)

★★★★★ 5/5

Google

Jasmine was very helpful and professional. She is straightforward and honest, a pleasure to deal with.

Jackie · 16 February 2026 · Frank Harris and Co London (87 Long Lane)

★★★★★ 5/5

Google

I had a fantastic experience finding my new home thanks to Libert. From our first interaction, he was incredibly professional, attentive, and dedicated to finding the perfect flat for me. What stood out most was how well he guided me through the letting process; he answered every question and made sure I was comfortable every step of the way. It is rare to find an agent who cares this much. Highly recommended!

Jovana · 16 February 2026 · Frank Harris and Co London (87 Long Lane)

★★★★★ 5/5

Google

I had a really excellent experience working with Shams at Frank Harris during my flat search in London. From the very first viewing, they were attentive, knowledgeable, and genuinely invested in helping me find the right place, rather than …

Lucrezia · 16 February 2026 · Frank Harris and Co London (87 Long Lane)

★★★★★ 5/5

Google

Libert was very helpful in my search. Highly recommend !!

Muhammed · 16 February 2026 · Frank Harris and Co London (87 Long Lane)

★★★★★ 5/5

Google

Rating only, no written review.

JSMN · 16 February 2026 · Frank Harris and Co London (87 Long Lane)

★★★★★ 3/5

Google

Do you have email?

Sky · 16 February 2026 · Frank Harris and Co London (87 Long Lane)

★★★★★ 5/5

Google

I had a great experience working with Shams to find my flat in Central London. They listened carefully and suggested flats that met all of my needs. Throughout the renting process and paperwork, they were quick, reliable and responsive. I would highly recommend working with Shams!

Ruchika · 16 February 2026 · Frank Harris and Co London (87 Long Lane)

★★★★★ 5/5

Google

We are 2 professionals and just signed a one year tenancy with the Southbank & waterloo office. Salvatore was extremely efficient and friendly. He made out prices smooth and fast . From the viewing to offer and contact signing, everything was made simple. He was always available on phone to explain things. Highly recommended , hope things go well during the year.

Falaknaz · 19 January 2026 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

Rating only, no written review.

Muireann · 17 January 2026 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

We had a great experience working with Zak throughout our property journey. He was consistently professional, approachable, and incredibly patient, even with our many questions and frequent check-ins. Zak always made the time to help us and ensured we felt informed at every stage. His commitment to seeing things through and his ability to handle a busy workload with good humour really stood out. We genuinely appreciated his persistence, and reliability, and it made the entire process far smoother than expected. We would happily recommend Zak to anyone looking for a dependable and hardworking estate agent.

Natasha · 17 January 2026 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

Joe was super kind and cheerful in the viewing day. We felt very well.

Ceren · 16 January 2026 · Frank Harris and Co London (205 Tooley Street)

★★★★★ 5/5

Google

I had a really pleasant experience with Joe, the agent. He called me 15 minutes early before the scheduled time to welcome me, which I really appreciated. During the viewing, he made me feel very comfortable and took the time to explain every part of the property clearly. He was also very helpful in answering my questions about the process afterwards, which gave me confidence to submit my offer straight away! Highly recommended!

Han · 16 January 2026 · Frank Harris and Co London (205 Tooley Street)