5/5
Fantastic company- professional in every way- an absolute pleasure to work with and would definately reccomend to landlords and tenants alike!
Trusted Agent profile
★★★★★
2,203 reviews across 4 offices and 3 platforms
Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.
1,990
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
212
Reviews on Trustpilot
Business-wide
Frank Harris and Co's four offices, most reviewed first. Each has its own page.
Showing 1,981 reviews on Google only. Show every review
5/5
Fantastic company- professional in every way- an absolute pleasure to work with and would definately reccomend to landlords and tenants alike!
5/5
I deal with many of the Frank Harris team on a regular basis and I can only say positive words about them all. Very professional and a very friendly company.
5/5
Excellent service, Vikki and team were very helpful when we rented through Frank and Harris in london for consistently 2 years . Anu
5/5
Main contact was with Nick, promptly got in contact after an inquiry and was able to quickly walk me through the process. Went from viewing to having a place in a little over a week and felt like I had support throughout.
Dear Benjamin, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team
5/5
We have made use of their services from 2005. They have been very helpful and professional. Always very helpful. Over the years we have had the help of Tony, Stacey and Vikki. Thanks to a great team
Dear Julie, Having read your review, we would like thank you for your feedback about our South Bank & Waterloo Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
4/5
Very helpful, fast and efficient. Great agent. Very much recomended. The only "small minus" was a quick drop of inerest to help after we signed a contract and difficulty to get all relevant paperwork. All solved in the end. Very happy with the service and happy to come back.
Dear Gabriela, I am writing to say thank you for your kind comments about the service you received from our South Bank & Waterloo Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
As a landlord I have worked with Frank Harris (Stamford Street Branch) for over 20 years. I have found the agency to be truly professional in every respect. From arranging viewings to property letting and management service. Highly recommended.
5/5
Highly Recommended. Simon Angell was my key point of contact and it has provided an impecable service throughout the process of selling my flat in SE1. Regular updates, great judgement and speed of response are few of the things that made the process stress-free.
Dear Daniel, We greatly appreciate you putting aside the time to submit a review about our South Bank & Waterloo Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
I've worked with Frank Harris and Co for close to 20 years now. I have always found their service to be excellent. Above all they are timely, helpful, communicative, and show great integrity, which can be a rare thing in this industry!
5/5
I can't stress enough how great Frank Harris at Waterloo is! I used Frank Harris services couple times now and I can honestly say that not only the Team is very efficient and organised but they will always go extra mile to help and assist you with anything you might need help with.
Dear Danguole, Thank you for your review regarding your experience with our South Bank & Waterloo Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
We have used Frank Harris & Co a number of times over the last 8 years to market and supervise the rental of our flat on the South Bank in London. The staff have offered a very professional service at all times and we would not hesitate to recommend them to anyone wishing to rent or buy in the area.
5/5
Very professional, fast, efficient,friendly and helpful people. They helped me out getting The place that I always wanted to have in central London. Answered any of my request and queries quickly and clearly. Would recommend them to any one looking for renting out a flat. Thanks for the great work, cheers!
Dear Abdessamad, We greatly appreciate you putting aside the time to submit a review about our South Bank & Waterloo Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
Frank Harris of 123 Stamford Street have rented out and looked after our flat in County Hall, for about 15 years. They do a first class job and keep in touch on any issues affecting our flat. Highly recommended,
5/5
I've rented my property through this company for first time. I love the personal service and attention they give. Rob is fantastic and really easy to deal with. He is very professional and goes an extra mile in order to facilitate the whole experience.
Dear Velko, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our South Bank & Waterloo Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
Totally a satisfying experience for us. We were eager to find a place which needs to be suitable for students who study near the Thames and finally we got it. That's enough. What's more, the staff help us to choose a beautiful flat. The room is spacious and Most of the time it is quiet. It's really a good price in such a place, I mean, surrounded by stations and the London Eye, many restaurants. We can have a walk near the Thames. Finally, also so convenient for us to study. We really appreciate it.
We greatly appreciate you putting aside the time to submit a review about our South Bank & Waterloo Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
After some years with a different agent, I asked Frank Harris to arrange a letting of my Kennington flat. They found me a good tenant in next to no time; the viewings, paperwork, inventory etc have all been accomplished quickly and efficiently, so top marks to all in the Stamford Street office.
Dear Graham, We are delighted that you took the time to leave such a fantastic review which the South Bank & Waterloo team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
5/5
Very happy with service provided by Frank Harris both as letting agent and also in finding a good buyer for my property. Recommend Simon Angell particularly, who was friendly, straightforward and very helpful.
Dear Helen, We appreciate you taking the time to submit your review regarding the service you received from our South Bank & Waterloo Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
As an international student, I used Frank Harris to rent an apartment. The whole process went smoothly. Our project manager Teneal knew the business very well and patiently answered all questions. I hope you made the right choice as I did.
5/5
Worked with Nick to quickly rent our property in Lambeth. Despite a challenging market due to Covid, Nick was responsive and proactive in getting the property rented to a high quality tenant. NIck also went the extra mile to look after the flat due to our long distance travel needs and couldn't have asked for a friendlier or more professional response. Highly recommend the agent and Nick who have been working with us for many years. Thanks to Nick and the team.PositiveResponsiveness, Quality, Professionalism, Value
Dear Alastair, I was delighted to read the comments in relation to our South Bank office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
5/5
A superb service all the way from Frank Harris and Co, Waterloo, Central London office. I recently bought a small flat in the Southbank region and received a highly professional service, regular communication and all due diligence in the purchase - from my initial enquiries about the property all the way through to the point legal completion. I had a bespoke, one-to-one dialogue with Simon Angell, Assistant Manager throughout the buying process. I would not hesitate to use Frank Harris and Co again in the future and would undoubtedly recommend their services to others.
Dear Jamie, We are really pleased to read your positive review regarding the service from our South Bank & Waterloo Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
I feel confident about the management, care and the letting of my flat. I am kept informed and have been given sterling advice. The staff at the Frank Harris have been friendly and co-operative especially Robert Sayers who has the responsibility for my flat. Not cheap but worth it
Dear Diane, Thank you for your great review regarding our South Bank & Waterloo office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team
5/5
Frank Harris Southbank staff have been professional, efficient and approachable throughout my dealings with them. Their response time in resolving queries has been exceptional and I've found the purchasing process through them to be straightforward. It's rare to find a company whose customer service is as good as theirs and I'd recommend them without hesitation.
Dear Roz, Thank you for your review regarding your experience with our South Bank & Waterloo Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
Was renting with Frank & Harris for 2 years. They were super helpful in finding the apartment, and throughout my tenancy went above and beyond to make everything smooth even when the inevitable issues arose (leaky shower etc.) During the checkout especially, absolutely everything was handled very professionally and efficiently and I would certainly recommend FrankHarris to others. The flat itself was perfect, and I'm sorry to leave. Special shout outs to Teneal Castanho, Tony George, though there are others who were also fantastic throughout
5/5
I have acted along side Frank Harris (South Bank & Waterloo office) on a number of transactions over the past 8 years. I have found Ashley and his team to be professional, knowledgeable and efficient. I would not hesitate to recommend them to anyone looking to buy, sell or rent in the area. They are an asset to their company!
Dear Emma, Thank you very much for your great review regarding our South Bank & Waterloo Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (205 Tooley Street) has the most, with 825 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 795.
The four Frank Harris and Co offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.