Trusted Agent profile
★★★★★
2,203 reviews across 4 offices and 3 platforms
Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.
1,990
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
212
Reviews on Trustpilot
Business-wide
Frank Harris and Co's four offices, most reviewed first. Each has its own page.
Showing 1,981 reviews on Google only. Show every review
5/5
GoogleBen has been a friendly and reliable property manager and we’ve had no problems this year whilst renting.
Dear Rachel, We are really pleased to read your positive review regarding the service from our City Docklands Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleSo far my flat mate and I have received quality service, specifically from Daniel and Charlie who have been very attentive and fast when dealing with our queries as new tenants.
Dear Ellie, I am writing to say thank you for your kind comments about the service you received from our City Docklands Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleGreat service from Nicole, she helped us along every step of the letting process. She was always very quick to answer our concerns, we highly recommend.
Dear Greg, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleDaniel has been amazing in helping me with my search. My requirements were clearly understood and I was able to sign on the first property I viewed. The whole process was well organised and professional.
Dear Patricia, Thank you for your kind words regarding our City Docklands office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleSamantha was like an angel, for us, she was super profesional, she listened to us, she did everything that we needed, she explained to us everything what we had to do to get the best house. Seriously I’ve never seen a profesional like her. Thank You so much! ✨
Dear Tor, Having read your review, we would like thank you for your feedback about our City Docklands Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleThanks to Nietharsan for helping my queries. He is very friendly and professional . I am very pleased to renting my current flat from City of Docklands. Would highly recommend to friends .
Dear Kiki, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleExcellent service. A true relief after dealing with a vast number of real estate agencies. Responsive, efficient and attentive. If we found a place where to stay it is thanks to Charlie and Samantha. thank you guys
Dear Roberto, Thank you very much for your great review regarding our City Docklands Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleSamantha was very nice, professional and kept closely in touch with us during the process. I recommend the agency and will contact them the next time we are looking to rent or buy a property.
Dear Daniel, Thank you for your kind words regarding Samantha and our City Dockland office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleVery satisfied with the prompt help that we received from James Brignell and the maintenance team there. He has been responsive to all issues that we signalled and then followed up to see that everything has been sorted. Thank you for this!
Dear Teo, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
3/5
GoogleAgent wasn't very helpful at all and quite rude. Arrived late for our viewing and had almost no information on the property. Also kept threatening to release property back into market just to catch up on the ridiculous amount of forms to do... not student friendly or friendly at all from my experience Edit: - issue was discussed and compromised, not the best start but at least a part of the team has taken the time to check up
I would like to thank you for taking the time to read your review and understand you are already in touch with the office to resolve any issues you may have. If you would like to discuss this further, please do not hesitate to contact me at hayleymarner@customerrelationsteam.co.uk and i will look into this matter on your behalf. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleWe had a great experience with Samantha at City Docklands Estate Agents -very fast and efficient service. The flat itself is also fantastic: location and price are very convenient.
Dear Michele, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our City Docklands Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleNicole and her team were extremely helpful! They were very accommodating and patient with what I wanted and delivered the best service! They were able to reach out to the landlord whenever we asked them to and we received very prompt replies and service!
Dear Safia, Thank you for taking the time in providing such lovely comments about Nicole in our City Docklands office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleIt was my first time with city dock lands agency and I’m very happy and impressed with the service they provide. Thanks to a speedy and great customer service to Niet (property manager) who look after my concerns about the flat. Thanks a lot
Dear Tet, I am writing to say thank you for your kind comments about the service you received from our City Docklands Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleThey're busy when first closing transactions but the property management service is amazing, responsive, helpful, professional and personable, everything is delt with quickly and attentively, it saves a lot of hassle. If you have a choice of team ask for Ben, he's been brilliant.
Dear Natasza, We appreciate you taking the time to submit your review regarding the service you received from our City Docklands Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleAs a home owner I was very satisfied with my first renting experience with City Docklands. The agents were very helpful and kept me regularly up to date with the progress. I highly recommend
Dear Mohamed, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleCitydockland londonbridge branch has really professional process for tenants. All the process were absolutely clear, hasslefree and on time. Nicole was extremely lovely and helpful and helped us get a flat quickly and even negotiated down to our desired price. Thank you!
I was delighted to read the comments in relation to our City Dockland office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleA great experience with Charlie Clark at City Docklands when looking for a 3 bedroom apartment to rent. Quick, honest and professional responses helped us secure our first choice apartment with no hassle - definitely recommended!
Dear Cheuk, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our City Docklands Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleCity Docklands has been able to find our perfect flat in London within few days, and Londoners knows how difficult it is! A special thanks to our Property Manager Michelle Gambier, who with a friendly and professional approach is always on the case everytime we need.
Dear Debora, Thank you for your review regarding your experience with our City Docklands Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleGreat experience with both City Docklands and Charlie Clark. We were able to find a suitable 3-person flat almost immediately and Charlie was particularly good at helping us sort out all the logistics speedily and effectively once we'd settled on a place.
Dear Matthew, Thank you for taking the time to write a review about the great service you received from our City Docklands Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleI have been a customer of City Docklands for many years and have always been impressed with the quality of service. In my day-to-day dealings with the company, I have always found Michelle and her colleagues to be very professional and a credit to the Company.
Dear John, Thank you very much for your great review regarding our City Docklands Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleGood experience with city Docklands. My consultant, Samantha Chong-James is amazing. Helpful and always available and professional. If you are looking for a flat to rent in the city I definitely suggest to call her!
Dear Gianluca, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleMy experience finding a place to rent was great! Samantha was always extra attentive to my requests and fast to reply in all communications forms. The fact that the whole reference and contract process was done online made everything easier.
Dear Acácia, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleFantastic service from everyone I deal with especially Daniel, Michelle and John. Nothing is too much trouble and they keep me well informed at every stage of the lettings process. I get a very personal service which I haven't experienced with any other agent and I feel like they really care about my flat. Would highly recommend.
Dear Charlotte, I am writing to say thank you for your kind comments about the service you received from our City Docklands Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleWe have been letting out our property through City Docklands for over three years now and are very satisfied with the service received from the whole Team. As the Managing Agent, they have been taking care of dealing with tenants’ queries, arranging for the repairs, etc. We would strongly recommend City Docklands Estate Agents!
Dear Davide, We appreciate you taking the time to submit your review regarding the service you received from our City Docklands Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (205 Tooley Street) has the most, with 826 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 795.
The four Frank Harris and Co offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.
