★★★★★ 5/5
GoogleGreat customer service from Charlie Clark Senior Sales consultant, very helpful nothing was too much to ask. He went extra mile with a viewing as well communication was excellent. We look forward to use this agent again and we definitely recommend their services.
Patricia · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Patricia, Thank you for taking the time in providing such lovely comments about Charlie in our Southbank & Waterloo office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI interacted primarily with Catherine, who was instrumental in showing me properties and answering my flurry of follow-up questions both promptly and patiently. She also assisted with my accelerated offer process and gave me respectful and sensible guidance throughout the negotiations, targeting a fair outcome for both parties.
Ruxi · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Ruxi, Thank you for taking the time to leave a review regarding your experience with Catherine in our Southbank & Waterloo office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleI have been letting an apartment out through Frank Harris is Waterloo and have always found their service to be excellent. Nicole in particular has been very thorough and helpful with the last letting. Highly recommended.PositiveResponsiveness, Quality, Professionalism
James · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear James, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleA massive thank you to Catherine Gaston who made our property search something to look forward to. Unlike other estate agents she was warm, friendly and always took her time to show us around and tailor our property search to find exactly what we were looking for. All while maintaining a high level of professionalism and ensuring we felt like we were in capable and experienced hands. Thank you!
Ronan · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Ronan, I was delighted to read the comments in relation to our Southbank & Waterloo office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI let my property (a studio flat near Webber Street SE1) through Frank Harris. I had it listed with another agent previously. Frank Harris undertook more viewings and got more offers. Nicole was very helpful and professional. Would recommend and will go back to again.
Simon · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Stephen, We are delighted that you took the time to leave such a fantastic review which the South Bank & Waterloo team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleWe had a great experience letting a flat led by Nicole who was friendly, responsive and transparent. Definitely felt like our best interests were being considered throughout the process!
Jake · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Jake, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleWe just bought a house sold through Frank Harris. Emma and the team there were helpful, knowledgeable, and always responsive to our requests. They helped manage the complex process, made more protracted because of a chain and because of the pandemic. They also know the area very well and are extremely professional.PositiveResponsiveness, Professionalism
Kenneth · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Kenneth, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleNicole has been a delight throughout what is usually a really stressful time. All of our questions have been answered promptly, and it felt like our best interests were always kept in mind. I'm looking forward to moving in, and reassured that this will be a worthwhile tenancy! Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Sunny · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Sunny, Thank you for sharing your kind words about Nicole. Your comments are much appreciated by the Southbank & Waterloo team. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleFrom the first phone call, to signing contracts, Nick O’Niell was friendly, professional and helped us out with securing a beautiful flat. They are a great team at Frank Harris and go above and beyond. Highly recommended agents.PositiveProfessionalism
Joseph · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Joseph, What a lovely review you have given regarding our Southbank & Waterloo office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleI got my current flat (rental) through Frank Harris, with Nicole P's help. Nicole was very helpful throughout the process, always responding to queries without delay and very professional. The process itself was quite streamlined, it took about 2 weeks from 1st viewing to contract signature.PositiveResponsiveness, Professionalism
Lila · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Lila, Thank you for taking the time in providing such lovely comments about Nicole in our Southbank & Waterloo office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleWe had an excellent experience being assisted by Nicole Pretorius in our search for a new home. Nicole was very helpful, on hand to answer all our questions and always responsive to calls and emails (including making herself available to contact the weekend we moved in). Excellent manner and a pleasure to deal with. Thank you for all your help!
Rebecca · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Rebecca, Thank you for your kind words regarding our South Bank & Waterloo office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI had a very good experience at Frank Harris South Bank with Nicole Pretorius, who helped us find a good new flat in record time and played an important role in negotiating with the landlord so that we could secure the flat. She is responsive to our calls and highly effective in her work while being friendly and pleasant to engage with.PositiveResponsiveness
H · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Hong Chong Wen, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWorked with Nicole to find a new flat. She listened to what I was looking for and Somehow managed to find me the perfect flat.
From understanding what I was looking for, finding me the right flat, negotiating, and communicating with the landlord, Nicole has been the best agent I’ve encountered in London so far.
Highly recommend getting Nicole to help with your next property search.PositiveQuality, Professionalism
Terry · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Terry, Thank you for your great review regarding our South Bank & Waterloo office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI was a tenant moving out of a place that Frank Harris was doing viewings for and even on the way out they were really nice! Nick gave us lots of tips on what to do/how to end our tenancy properly as well as giving the incoming viewings a good tour with advice on everything.
Conor · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Conor, Thank you for sharing your kind words about Nick. Your comments are much appreciated by the Southbank team. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleFrank Harris & Co have gone above and beyond during our search for a flat in London. Nicole in particular found us our dream flat in the perfect location. She was extremely accommodating and especially given Covid and it being a nervous and uncertain time for everyone, she made us feel totally at ease and enabled us to enjoy our flat hunting search. Also, she accommodated our long working hours and lack of flexibility for viewing times, which we really appreciated. She was super responsive, which is a complete contrast of what we experienced with other letting agents which sent us properties which were not in line with our requirements. If you need a property in waterloo, ask for Nicole @ Frank Harris - she’s the person to go to!PositiveResponsiveness, Quality, Professionalism
Poppy · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Poppy Fox, We are delighted that you took the time to leave such a fantastic review which the South Bank & Waterloo team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleWe were very well looked after by Nicole at Frank Harris. She was very professional and responsive throughout the entire process of our search for a new flat, listening to our needs and requirements.
She made the search very efficient and rather enjoyable, I'd highly recommend Nicole to any future tenants.PositiveResponsiveness, Professionalism
Sydney · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Sydney, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleMyself and my girlfriend found our perfect flat with Frank Harris. We had been to viewings with 5 other agents, and the professionalism we experienced at Frank Harris could not be compared to any other letting agent. Nicole helped us throughout our property search, from our initial viewing all the way up until we moved into our property. She is always ready to help so make sure to ask for her if you are trying to find a place to rent. She is receptive to requests and negotiated the move in date which suited our schedule in addition to a check in time which fit our schedules. Frank Harris have gone above and beyond and we do not plan on using another agent in the future.PositiveResponsiveness, Quality, Professionalism, Value
Josh · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Josh, Thank you for taking the time in providing such lovely comments about Nicole in our Southbank & Waterloo office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI used Frank Harris & Co as a first time buyer to purchase a flat in London. I have had a very positive experience in terms of service and support from the team.
Emma (My main contact) was responsive, professional and really supported me in driving progress across the flat purchase. Despite Covid and a number of usual delays in conveyancing the team at Frank Harris were very good at acting as a 'go between' to keep both me and the seller updated and moving forward.
In conclusion, I had an excellent service from Frank Harris and the team and would recommend them to othersPositiveResponsiveness, Quality, Professionalism
Justin · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Justine, Thank you for your kind words regarding our Southbank & Waterloo office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI've had a great experience working with Nick, who made the process of renting a flat from abroad very clear and efficient. He has been super reactive and helpful whenever I had questions. Would definitely recommend Frank Harris agency and Nick's professionalism!PositiveResponsiveness, Quality, Professionalism
Elise · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Elise, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleWonderful estate agents. We worked with Nicole who I would whole-heartedly recommend. She has been very responsive, helpful and always sent suitable specs across that fit our brief. All listings have felt special and priced reasonably too. It's been a breath of fresh air working with Nicole and feeling supported in the moving process.
Nick · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Nick, Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleI wouldn't hesitate to recommend Frank Harris. Where other estate agents failed to even get back to us, they were super responsive and helpful at every stage. I've been particularly impressed with Nick's ability to understand quickly the kinds of properties that would appeal. Having only started thinking about a move a few weeks ago, we are now moving into our dream flat next week. We couldn't be more thrilled!PositiveResponsiveness, Quality, Professionalism
Clare · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Clare, We are thrilled to hear that you are pleased with the service you have received from our Southbank & Waterloo office and that you’ve kindly taken the time to write a fantastic review. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleI have been working with Catherine for my flat search and can only say positive things! She has been fantastic; aiding my search in a proactive but not pushy way and always following up in a timely manner. She is very helpful to aid me to find something that works for my requirements and also great to mention very covid-safe measures which is fab! I have dealt with many agents on my search so far, but the Frank Harris team have been excellent.PositiveResponsiveness, Professionalism
Sophia · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Sophia, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards Marilyn Plews, Customer Relations Team
★★★★★ 5/5
GoogleThanks so much for helping us find our perfect property. Catherine provided an excellent service. She was really professional and knowledgeable throughout, answering all our questions about the property and didn't rush us or putting us under any pressure during or after the viewing. Her friendly nature made the difficult process of putting in an offer much less stressful and after the offer was accepted she made sure everything progressed quickly and smoothly. Would highly recommend. Thanks again!PositiveResponsiveness, Quality, Professionalism
Richard · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Richard, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind Regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleI highly recommend Frank Harris. My experience was very positive. Looking for and renting a property was quick, easy, and pleasant. My special thanks to Nick. He helped me a lot with his advice, when moving in and out, as well as comprehensive responses to a number of my requests. He is a true professional of the field! The agency and team showed their high professionalism in all aspects of our interaction. Will definitely use their services again!
Mika · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 13 June 2024
Dear Mika, I was delighted to read the comments in relation to our Southbank & Waterloo office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
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