Trusted Agent profile
★★★★★
2,203 reviews across 4 offices and 3 platforms
Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.
1,990
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
212
Reviews on Trustpilot
Business-wide
Frank Harris and Co's four offices, most reviewed first. Each has its own page.
Showing 1,981 reviews on Google only. Show every review
4/5
GoogleNicole was very helpful and helped us find a great flat which suited our needs. Really knowledgeable about the area and friendly too. Thank you Nicole.PositiveResponsiveness, Professionalism
Dear Luke, Thanks for the great four star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleI had a great experience working with Nicole in our recent house search - Incredibly professional, responsive to our enquiries and friendly communication throughout!
Dear Radha, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Southbank & Waterloo office. Kind Regards, Marilyn Plews Customer Relations Team
5/5
GoogleProfessional and personable experience with Nicole. Nicole was thoughtful and polite, making the apartment search and refinement of criteria streamlined and enjoyable.PositiveValue
Dear Michael, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleAlthough We didn’t end up buying through Emma and her team, we found them very helpful and they went above and beyond to ensure we saw knew what was on the market. When we come to sell we will definitely be using Emma!
Dear Amber, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleEmma and zoe were a pleasure to deal with their friendly manner and good advice made looking for a property a swift process. would recommend them to anyone looking to buy or sell.PositiveResponsiveness, Quality, Professionalism, Value
Dear Alex, Thank you for your great review regarding our Southbank & Waterloo office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleMs Zoe Kyriacou is the answer to a landlord's prayer! She anticipates and fulfils requests in a consistently professional manner, and her prompt responses are motivated by enthusiasm and dedication to her work. A great problem-solver, she also attests to the training and corporate culture that Frank Harris prides itself on as a reputable real estate agent. Anthony
Dear Cecilia, Thank you for taking the time in providing such lovely comments about Zoe in our South Bank & Waterloo office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleNicole Pretorius was incredibly professional and friendly and helped us to find some of our favourite properties. Would highly recommend Frank Harris & Co.PositiveResponsiveness, Professionalism
Dear Adam, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleEmma Lyall was amazing, she offered me great honest advice and I would recommend her and the team at Southbank any day. Truly a 5 star experience and leagues above compared to her competitors on the high street.PositiveResponsiveness
Dear Jack, Thank you for your kind words regarding our Southbank & Waterloo office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
1/5
GoogleI have been badly disappointed by these estate agents and cannot recommend them from my experience. Despite them having "checked" the flat and inventory before my move in, I was given a flat with a broken toilet seat and broken lights. I have repeatedly asked for additional information, such as where to dispose of my rubbish and have not received an answer.
Dear Lorenzo, Our service levels are very important to us and I am sorry to read that your move in did not go as well as expected. I have asked Tony George the Manager to look into this further and ensure that any queries that you may have are responded to as soon as possible. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleThanks to Emma Lyall and her team we eventually completed the sale of our flat in River Court. This despite the reluctance of the purchaser to instruct his solicitor until his mortgage offer came through and this, in turn, was frustrated by the reluctance of the Halifax to accept the EWS1 certificate. Without her persistence we would have withdrawn from the sale but, I have never been so happy to pay someone her well deserved fee.PositiveResponsiveness, Professionalism
Dear Oxley, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Emma and the team at Southbank will be delighted to read your comments. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleThe agent we had called Sofia was really friendly and helpful when showing me around the properties. She answered all my questions and gave us all the information we needed. I would definitely recommend !
Dear Francesca, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleCatherine has such a lovely manner, fresh to see in the estate agent space! She is so helpful, really wanting to understand your ideal property, gives great suggestions and time to reflect. There needs to be a lot more Catherine's in the estate agent world!PositiveResponsiveness, Quality, Professionalism
Dear Gerald, Thank you for sharing your kind words about Catherine. Your comments are much appreciated by the Southbank & Waterloo team. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleI have been using this agency for many years and they have never failed to deliver. They are most reliable and efficient and the property manager Mr Bhakar is always quick to respond and has been extremely helpful with my request. I highly recommend this agency. Best Regards.
Dear Jolene, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleAbsolutely delighted with Emma and Charlie from the Southbank office who managed to sell my flat in record time after experiencing a disappointing few months under contract with other high street agents. They managed to do all of this as soon as COVID lockdown was lifted, beating a number of local agents to the pole!! Huge thank you to you and your team at Frank Harris. Sarah B - Kennington LondonPositiveResponsiveness, Professionalism, Value
Dear Sa Ba, I was delighted to read the comments in relation to our South Bank & Waterloo office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleCharlie Clark and Emma Lyall were great to deal with throughout the course of the property purchase. Really helpful, attentive and easy going - exactly what you need when dealing with the convoluted and often stressful process of purchasing a property! Highly recommend.
Dear Wojtek, Thank you for your kind words regarding our South Bank & Waterloo office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleFrank Harris have done a great job re-letting the property (for the third time), working hard to ensure a smooth transition and strong tenants. Highly recommend them.PositiveProfessionalism
Dear David, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleMe and my partner were looking for a cozy one bedroom apartment, looking here and there, we found a very sweet apartment through Frank Harris, we would love to thank in particular Mr Nick O'Neill who assisted us throughout all the process!
Dear Thomas, Thank you for taking the time in providing such lovely comments about Nick in our Southbank & Waterloo office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleNicole Pretorius at Frank Harris has gone above and beyond in finding the right tenants for me and making sure they and I are very happy. Nothing is too much trouble and she is real pleasure to work with. Much appreciated.
Dear Anthony, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Southbank & Waterloo office. Kind Regards, Marilyn Plews Customer Relations Team
5/5
GoogleThank you so much to Sofia Hammond for showing me around some amazing properties in London. The service was impeccable and so professional. No delays or problems like with other agents . If anyone needs help finding property ask for Sofia!
Dear Hannah, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleNicole helped us find our flat. She was great to work with throughout our flat search, always very helpful and responsive to any queries we had. Thank you!
Dear Charlotte, What a lovely review you have given regarding our Southbank & Waterloo office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleNicole and Nick were very helpful in finding us our rental property, and it was a pleasant experience throughout, from viewings to closing the agreement. Highly recommended.
Dear Rishabh, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleOur experience with Frank Harris Southbank & Waterloo is extremely positive - very easy and understanding, and provides all the help you need! Special thanks to Sofia Hammond who is a pleasure to talk with and discuss any question we have and who always carries a positive and friendly attitude!
Dear Giada, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleCatherine accommodated my son to view a property within a couple of hours notice and then showed me the property the following day at my convenience. She answered all my questions professionally and was very pleasant to deal with. Our offer was accepted. Thank you CatherinePositiveProfessionalism
Dear Yasmin, Thank you for taking the time to leave such great feedback regarding your experience with Catherine and our Southbank & Waterloo office. Kind Regards, Marilyn Plews Customer Relations Team
5/5
GoogleJust wanted to thank Jamie, Tina and the rest of the Frank Harris for assisting us with our flat sale earlier this year. Despite all the complexities of the current COVID-19 situation, the Frank Harris team was able to smoothly facilitate viewings, negotiations and ultimately a successful stress-free sale. If you're looking to buy or sell in the Barbican, I could not recommend the Frank Harris team enough.
Dear Graham, Thank you for taking the time to leave such great feedback regarding your experience with Jamie and Tina in our Southbank office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Marilyn Plews Customer Relations Team
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The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (205 Tooley Street) has the most, with 826 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 795.
The four Frank Harris and Co offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.
