Trusted Agent profile
★★★★★
2,203 reviews across 4 offices and 3 platforms
Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.
1,990
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
212
Reviews on Trustpilot
Business-wide
Frank Harris and Co's four offices, most reviewed first. Each has its own page.
Showing 1,981 reviews on Google only. Show every review
5/5
GoogleMark was fantastic from start to finish securing us our dream flat. We felt extremely well looked after and in safe hands, communication was thorough, and the process smooth and quick. Huge thanks to Mark and the City Docklands team!
Dear Rachel, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleI am a professional landlord and have used City Docklands for the past 10 years. It is great to see that during these austere times the professionalism had been uncompromised, top service, good understanding of the market which got my flat rented in 3 days. Thanks to the team Ryan, Matt and Bedrettin. Best wishes
Dear Orchidee, Thank you so much for the fantastic feedback, the team at City Docklands are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleThe team at City Docklands Estate Agents have been very helpful from the introduction to finding our right fit. Especially Ida, she helped us all the way though the process and made it streamline for us with no issues. I highly recommend the agents!PositiveProfessionalism
5/5
GoogleHad a great experience with City Docklands - I cannot recommend Ida enough! I dealt with many different estate agents throughout our search and she was by far the friendliest and most professional. She managed to find us a fantastic property in a great location.PositiveResponsiveness, Professionalism
5/5
GoogleDaniel skillfully and attentively guided us through the entire process of finding and renting an apartment. He was extremely helpful in answering all our queries in a very short delay. Thanks to him, the procedures were clear, explicit and coherent. Renting a flat has never been easier. Excellent customer service, I do highly recommend.PositiveResponsiveness, Professionalism
Dear Katarzyna, Thank you so much for the fantastic feedback, the team at City Docklands are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
1/5
GoogleCunning and untrustworthy. We were 3 students on a budget that found a nice place. Agency seemed genuine until it came to making an offer. We were immediately told to up the price because of the other "offer" that was higher. We went up to the asking price and then were told we would definitely secure for £50 over the asking price. We were unsure about this and got two very contradicting explanations, first we were told it was purely for the landlords mortgage. Then we got passed on to Ryan the director and he told us we would be saving thousands of pounds IF there was a housing market inflation. After speaking to a mortgage advisor, they explained thats not how it works. We expressed we weren't interested and we needed more time and all of sudden the "other" offer could wait till we made our decision. We ended with declining the offer, yet still the property is up with the same asking price. For any first time renters/buyers there are better agencies that will cater to your needs.NegativeQuality, Value
5/5
GoogleThis was my first experience renting an apartment alone in UK, I am very happy to have chosen City Docklands to assist me in this process. They were very helpful. They explained everything to me with great patience, and helped me to understand all the documentation that was needed. I am especially grateful to Bedrettin for all the help I have received.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCity Dockland Estate Agents were really helpful, informative and great when we recently moved into our flat. The process was stress free and very professional. Ryan was the agent we dealt with and he was on the ball and was happy to help whenever we had any questions.PositiveResponsiveness, Quality
Dear Elizabeth, Thank you for your great review regarding our City Docklands office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleI had a great experience with City Docklands Estate Agents. The whole rental process was super smooth. I went to view the flat and when decided to progress and make an offer, the team was always prompt at answering any doubts or questions and communicating every update. Really happy with the services offered.PositiveResponsiveness, Quality, Professionalism
Dear Filippo, I am writing to say thank you for your kind comments about the service you received from our City Docklands Office. We really appreciate you taking the time to post this review as feedback is very important to us. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleOur property is managed by City Docklands and we have had such an amazing experience with them that I wanted to leave a review. Any time we have had an issue with the flat, the team have dealt with it so quickly and without any difficulty at all. Last weekend our boiler was leaking carbon monoxide and City Docklands were straight on the case, arranging to have our boiler serviced the very next day. Rosie Horton in particular has been amazing, she is so friendly and always ready to help. It's so rare to find such a proactive and helpful managing agent in London that it makes us never want to leave this flat! Thank you so much Rosie and the rest of the CD team.
5/5
GoogleCity Docklands managed the renting process for our flat. We moved to the flat in August this year and started exploring in early June. Daniel was very adjusting and professional, and managed to arrange a quick viewing on a very short notice. This wasn’t easy due to the pandemic but he was able to still arrange it. We liked the flat and are loving our stay. The negotiation process, the rent agreement happened very smoothly and in an efficient manner. Good job! And I would recommend City docklands.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI have moved quite a few times and used several letting agencies and I've had by far the best experience with City Docklands. I was very interested in a property and Mark helped me get it. He gave me great advice on an offer to put in and answered all of my questions (which were many!). When emailing back and forth, he responded to me right away and even allowed my friend to view the property in person with him, as I was out of the country. Thanks to him, I was able to secure the flat and get a really good rate. I highly recommend City Docklands and look forward to working with them in the future.
Dear Whitney, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Evangelist, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
1/5
GoogleRating only, no written review.
Dear James, I am sorry to see that you have only given us a 1* review and would really like to find out more about why you are unhappy with our office. If you could come back to me direct with the details, I will make sure that this is looked into by the office Director. I look forward to hearing from you. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Craig, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
1/5
GoogleRating only, no written review.
Dear Matthew, I am sorry to see that you have left our Waterloo office a 1 star review. If you could please contact us at md@customerrelationsteam.co.uk with more information, we can look into this further for you. Kind regards,
5/5
GoogleRating only, no written review.
Dear Alya, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Ahmed, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleI went viewing with Emma and although I didn’t end up buying through them found Frank Harris very helpful and professional
Dear C C, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Southbank office. Kind Regards, Marilyn Plews Customer Relations Team
5/5
GoogleLovely team, quick to reply and always supportive. Special thanks to Nick for his help and advice, always very professional!PositiveResponsiveness, Quality, Professionalism
Dear Daniela, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleEmma and the team provided great advice in a friendly and professional manner. I would recommend Emma and her team to anyone looking to buy or sell in the SE1 area.PositiveProfessionalism
Dear Alison, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDue to my situation I didn't find a flat with Nick but I was very impressed with the service we received and the professionalism of the team! would recommend them to anyone looking in the area.PositiveResponsiveness, Professionalism
Dear Jack, We are really pleased to read your positive review regarding the service from our Southbank & Waterloo Office. We value feedback from our customers and thank you for taking the time to post this. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleGreat experience of letting with Frank Harris & Co. Professional, helpful, and always quick to respond. Highly recommend! Thank you Nick & the rest of team.PositiveResponsiveness, Professionalism
Dear Annie, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleVery impressed with Patryk Walko - you are in capable hands with this professional estate agent. The entire engagement with Frank Harris & Co has been excellent.
Dear Page, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (205 Tooley Street) has the most, with 826 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 795.
The four Frank Harris and Co offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.
