Trusted Agent profile
★★★★★
2,203 reviews across 4 offices and 3 platforms
Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.
1,990
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
212
Reviews on Trustpilot
Business-wide
Frank Harris and Co's four offices, most reviewed first. Each has its own page.
Showing 1,981 reviews on Google only. Show every review
5/5
GoogleWe’ve worked with Frank Harris for the past few years and they’ve consistently done a fantastic job. A special shout-out to Nicole, who has made every step of the process seamless and straightforward. Highly recommended, 5*!
Dear Adam, Thank you for taking the time to leave a wonderful 5 star Google review. Nicole will be thrilled to read your kind comments. Kind regards, Asma
5/5
GoogleFreddie has been quick and attentive in our moving process
Dear John, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleLibert helped us find the apartment of our dreams. Thank you so much for all your help!
Dear Greta, Thank you for taking the time to rate your service with our City office. Kind regards, Asma
5/5
GoogleGreat experience working with Salvatore, super helpful and really understanding.
Dear Malini, Thank you for taking the time to rate your service with our Southbank office. Kind regards, Asma
5/5
GoogleAdam Dean is the best estate agent I have come across after seeing over 30 properties in London. I have seen first hand how several agencies and estate agents will not highlight potential risks even when this could cause you financial liability in the tens of thousands or possibly bankrupt you. Adam puts his client's best interest first and helps them navigate an extremely complex market safely. I highly recommend him.
5/5
GoogleGreat service from Libert Halimi. invaluable in finding and securing the property i wanted. I really would not have managed without his help
5/5
GoogleAdam Dean was so helpful. He is very responsive which ultimately lead to a successful sale! I am so appreciative! I would definitely recommend! Thank you so much Adam.
5/5
GoogleZak has been very kind and helpful throughout my flat finding process. He found my current flat which checked all my boxes. He is very communicative. When I found my current flat, he followed up immediately after the viewing, and kept me posted about the landlords decision after submitting my offer. A great agent.
Dear Ellie, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleNicole and Salvatore were outstanding from start to finish. They found high-quality tenants for me very quickly and supported me throughout the entire process, from handling paperwork to coordinating tradesmen. They were always available, responsive, and incredibly helpful. The whole experience was smooth and stress-free. I wouldn’t hesitate to use their services again and highly recommend them.
5/5
GoogleI recently moved into my flat. A couple of days after moving in, I encountered some issues with the flat and contacted my agent, Salv. Thankfully, for his prompt support and responses, contractors were contacted, and the issues were resolved hassle-free.
5/5
GoogleI can’t recommend Zak highly enough! As someone who had never rented before, I was a bit nervous about the whole process, but Zak made it completely stress-free. He was incredibly responsive and always communicated clearly, walking me through every step so I never once felt confused or misled. He’s genuinely kind, great at his job, and made the experience so easy and reassuring. Thanks to his guidance, efforts, and expertise, we now have a brilliant new home that we can’t wait to move into, and he’s a big reason we were so drawn to it. We’re truly grateful for everything he did and would recommend him to absolutely everyone!
4/5
GoogleFrank Harris is a good estate agents. You actually have agents who seem invested in finding you a flat and would contact you when things come on the market . Was shown around a flat by Adeel, very helpful and forthcoming. Couldn’t find the flat and he came to pick me up from the main road. Genuinely seemed like a good guy.
Dear Tolu, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleOur agent Joe O'Regan was excellent - he even showed us the property a second time and was super responsive and very easy to deal with!
Dear Dimi, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
1/5
GoogleWouldn’t rent through them again. They appear very helpful at the beginning when doing viewings and getting the tenancy signed etc. Once you’ve moved in, it’s the property management team you deal with and they are a nightmare. They are extremely unresponsive and unhelpful when it comes to issues in the property - we didn’t have consistent hot water for a year (through two winters!) and it was like herding sheep to try and get them to sort this out. When we moved out, they worked with the landlord to try deduct a huge amount (almost £1k) from our deposit unreasonably (and for betterment which they know isn’t allowed). Had to take this up to TDS and got the entire deposit back because they couldn’t submit any evidence to back their claim. An extreme waste of time and energy dealing with this agency.
1/5
GoogleWould give 0 if I could. Horrible experience moving out, both the landlord and agent attempted to unjustifiably deduct almost £1000 from our deposit - had to take them to TDS where we got all of our money back without any deduction whatsoever. Senior manager attempted to force us into accepting by threatening to increase proposed deductions. Have reported to the Property Ombudsman as well as the Information Commissioners Office (for refusal to comply with Data Subject Access Request). Please be careful, log all your interactions and do not let them bully you into unfair deductions.
5/5
GoogleI had a great experience with Freddie Papworth. He was very efficient and proactive. He proposed to me a rental property that was not yet on the market and perfectly matched my expectations. The whole process was fast and seamless, and he supported me at every step. I had a very pleasant experience.
5/5
GoogleWe have been dealing with Joe. He made some great suggestions and pushed the process through quickly and has been upfront about everything so far. Fingers crossed they keep up the good work
5/5
GoogleI had the pleasure of working with Freddie Papworth while searching for an apartment in London, which can be a challenging process given how quickly properties are snapped up. Despite this, the entire experience was very smooth. Freddie was incredibly helpful throughout, always responsive and clear in his communication, which made everything much easier to navigate. I really appreciated his professionalism and support, and I would happily recommend him to anyone looking for help finding a property.
Dear Lola, Thank you for your kind comments regarding Freddie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleFinding a flat in London can be a challenge, but Joe O'Regan made the whole experience much easier. From the initial viewing to signing the contract, Joe was incredibly professional, responsive and clear about the next steps. He made a potentially stressful process feel very manageable and efficient. I’m really pleased with the service from Joe and the team at Frank Harris Tower Bridge. Thank you for helping me rent my dream flat!
Dear Cátia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleHad a great experience finding a flat with Jasmine from Frank Harris & Co. She is very knowledgeable, professional and efficient. She found us our perfect flat in 3 days and we moved in 2 weeks after our first call! Would Definitely recommend
Dear James, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleGreat experience working with Jasmine from Frank Harris & Co. She helped me find a new flat in the exact area I wanted and also supported me in leaving my current contract on better terms. She was always respectful, available, and responsive, making my transition a much smoother experience. Highly recommended!
Dear Ricardo, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleWent to see a flat recently in barbican. our estate agent Jasmine was very attentive and organised. extremely knowledgeable about the estate. she was able to get us booked in on very short notice and after working hours
Dear Francesco, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleRating only, no written review.
Dear Anastasiya, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma
5/5
GoogleI had a great experience with Libert.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (205 Tooley Street) has the most, with 825 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 795.
The four Frank Harris and Co offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.
