Trusted Agent profile
★★★★★
2,203 reviews across 4 offices and 3 platforms
Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.
1,990
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
212
Reviews on Trustpilot
Business-wide
Frank Harris and Co's four offices, most reviewed first. Each has its own page.
Showing 1,981 reviews on Google only. Show every review
5/5
GoogleAbdul kaaya was proactive, knowledgable. He showed me around the flat and explained the process on how to put in an offer. I would recommend city Docklands to a friend.
Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleCity Docklands is always helpful and respond quickly to any concerns I have. Mariem has been very kind and agreeable to work with.
Dear Deirdre, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleMaria was very efficient in answering any questions or queries we had. She's very friendly and professional, and made the process of finding a flat much easier for us!
Dear Shane. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleBedritt showed us around and helped us conclude a great deal for our new property. always available and kind, if you are looking for a house I suggest you Contact him directly!
Dear Michele, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleIf you are looking to buy or rent a property then speak to frank harris tower bridge - in particular Ryan Morgan (director) who’s knowledge expertise and transparency in the property field is second to none , a lot of estate agent just care about figures but Ryan showed on many occasions he actually cares about the individuals and there needs which is massive for me couldn’t recommend them enough Thank you guys 🤝
Dear Nick, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMaria was very helpful, she walked us clearly through the rental process, liaised with the landlord quickly and was very responsive to information requests while we were making a decision
Dear Adam, Thank you for sharing your kind words about Maria. Your comments are much appreciated by the team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat customer service and very responsive. I had a complex situation with my tenancy application, yet they dealt with it smoothly and effectively. Much thanks to Samuel for facilitating the process.PositiveResponsiveness, Quality, Professionalism
Dear Ian, thank you for your 5* review regarding Samuel in our City Docklands office. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleSpoke with City Docklands and from the first call was impressed. We didn’t end up securing a property with them but would recommend to any tenants looking, they are professional outfit.
Dear Scott, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
2/5
GoogleWe were convinced to sign a two year contract without being informed of the state of the building and all the construction issues that would come soon after. The flat has been renovated but the building has been having some issue or the other every week, to the point where it feels uninhabitable. Very soon after moving in, a large, noisy and very disruptive construction project began that we were not informed of. Unethical sales team.
Dear Neha, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleI had a very good experience with City Docklands Estate Agents. Our agent Ida was very helpful in getting us a good deal for an amazing property! I highly recommend her!PositiveProfessionalism
Dear Sara, We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleRecently moved to London and our house hunt was made very smooth and easy with Frank Harris. A good property in such a short span with very professional service. Thank you! :)
Dear Anushri, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Tower Bridge office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMaria helped us find a property. She was so friendly and professional and worked to make sure our offer was accepted ASAP. Super responsive and clear on the process. I was really impressed!PositiveResponsiveness, Professionalism
Dear Olivia. Thank you for your kind comments about Maria in our City Docklands office, I will ensure these are passed on. Feedback is important to us and we really appreciate you taking the time to leave a review. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleSamuel Jahson is an absolute asset to this agency. He has been so thoughtful and accommodating and has a really genuine desire to help people find their homes, even though we haven’t quite done that yet, it’s been so refreshing to work with someone so dedicated and hard working. Thanks Sam!
Dear Imogen, Thank you for sharing your kind words about Samuel. Your comments are much appreciated by the team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI found Frank Harris as one of the most proactive Estate Agent in London. My Proprty was let in no time! Amazing team work and great people to work with. I highly recommend Frank Harris to any landlord who desires to work with a high calibre Estate Agent.
Dear Solomon, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleThese guys are always great to deal with. 100% approachable, very helpful, swift and always happy to give good advice. I’ve been letting my old flat through them for years. They know me, they help me and they’ve always been great. Update - today I had problems with some Gas engineers not turning up for the CP12 certification. Hayley in the office immediately leapt to with some solutions and dealt with it extremely efficiently. I'm very pleased.
Dear David, We are really pleased to read your positive review regarding the service from our City Docklands Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleMaria from Frank Harris was able to assist us in finding the perfect flat to move into, she was fantastic and very efficient, all documents proceeded very quickly. Completely stress free process, very professional!
Dear Isabella, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Tower Bridge & Bermondsy office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleCurrently working with City Docklands to find/move into new rental property. Found them (Bedri + Ida) to be proactive, responsive and friendly. Top service - would recommend. Well done CD.PositiveResponsiveness
Dear James, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our City Docklands office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleIda at City Docklands Estate Agents was absolutely amazing, so far since I am in London is the best real estate ever! Highly recommended. She was so responsive and helpful throughout the whole process. Thank you so much Ida for all your help.PositiveResponsiveness, Quality, Professionalism
Dear Paul. Thank you for your 5* review and kind comment about Ida in our City Docklands office. We hope that we can assist you in the future should you need our services again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleWe had a great experience renting a property through City Docklands. Mark was very helpful, helping us find a property that ticked all our boxes and being very responsive and organised through the offer-making process.PositiveResponsiveness, Professionalism
Dear Nina, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleIt’s a bit daunting searching for places in London, but Samuel was truly excellent and made the whole process very easy! He was amazing!! I’m so excited to move into my beautiful new flat.
Dear Casey, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Tower Bridge office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe’ve been letting our property through the City Docklands for five years now. This year Ida Curiac was taking care of finding us new tenants. She was keeping us regularly updated with the feedbacks and suggestions throughout the whole process. Extremely professional, efficient and courteous. Thank you again for your exceptional service Ida!PositiveResponsiveness, Quality, Professionalism, Value
Dear Davide. Thank you for taking the time to leave a 5* review. We will be pleased to read that you have received brilliant service from Ida in our City Docklands office. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleSamuel was extremely professional and efficient at finding a property for me in no time. He was very hands on and knew exactly what I wanted. I couldn’t be happier with the service I received and of course my new property. Thank you Samuel and City Docklands!PositiveProfessionalism
Dear Analisa, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleIt was very stressful looking for an apartment in London when moving from NZ, but i was lucky enough to meet Maria who was AMAZING. She was onto it with sorting viewings, answering questions and had the best communication! Cannot recommend her enough!
Dear Courtney, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe had a great experience with City Docklands - would highly recommend! The whole process was seamless and really professional; Mark was especially helpful - he was really knowledgable about the property, and quick to respond to all our questions over emails! Thank you
Dear Faye, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards Evie Fisher Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (205 Tooley Street) has the most, with 826 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 794.
The four Frank Harris and Co offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.
