★★★★★ 5/5
GoogleCharlotte is an excellent estate agent and made the impossible task of looking for a one bed flat in central London actually enjoyable and minimally stressful. She is knowledgeable, approachable and professional. 5*!
Lottie · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Lottie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHad a fanstastic experience with Frank Harris & Co who found us our dream place, in particular with Mitchell Max who was incredibly helpful and professional throughout whilst also being a friendly face and fount of knowledge about the property.
Benedict · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Benedict, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe are extremely happy with our experience with Frank Harris. We highly recommend this agency. Francesca Ibrahimi is very professional and efficient. We really could not ask for better service.
Maria · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Maria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI have only praise for the Frank Harris City Office and in particular Magnus Skullerud who patiently showed us potential properties to purchase. At no time did we feel pressured but his low key perseverance resulted in us finding a property that suited our needs. Magnus was an excellent communicator and kept in contact throughout the sale process ensuring that both parties were aware of issues or otherwise. When Magnus was not about, other team members stepped into his shoes and provided an equally professional service.
Kate · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Kate, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Magnus, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat agency, with strong set of professional and reliable agents.
Had a great experience with Magnus - he is prompt in responding to messages, knows the Barbican inside out, including properties that may be coming up, and provided good advice in general. I never thought I’d say this about an agent but: strongly recommended!
Anna · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Anna, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
★★★★★ 5/5
GoogleI couldn’t talk more highly of my dealings with Mitchell Max. He was the only agent that took down my number and actually called back when something was available that suited what I was looking for. He was also super knowledgeable, responsive, friendly and efficient to deal with. I recommend getting in touch with Mitchell if you’re looking to lease or take a lease of a premises in the area.
Ben · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Ben, We really appreciate you taking the time to leave such lovely comments about Mitchell. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Barbican team in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleCharlotte was an excellent realtor who listened carefully to my requirement and persisted until we found something. My life was unexpectedly turned upside down when I moved back to London, and having Charlotte as a voice of reason made the whole process a lot more manageable.
Michael · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Michael, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Charlotte, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAfter window shopping the Barbican Estate at Frank Harris for years…what a surprise to find, upon entering the shop, that they genuinely cared about my needs. I could not have imagined the level of service, as step by step, Charlotte toured me through the property, walked me through the vetting process, and liaised with the owners. She even prepared the flat for my arrival, and rescued me when I locked myself out the first week… I’m overwhelmed by the kindness…
Neil · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Neil, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe moved to London from aborad, and have rented an appartment with Frank Harris. Charlotte has been really helpfull throughout the whole process . She responds quickly to all our queries and provided great assistance so far!
Nicole · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Nicole, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleIan Swale is excellent. He helped enormously in my renting a property in the Barbican. He has immense knowledge of the Barbican Estate and is a pleasure to deal with. I very much recommend him and his colleagues.
M · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear M Dunlop, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThe service of the Frank Harris Lettings team was first class. As a landlord in the current difficult environment you need an agent that really knows what they are doing: the FH Lettings team did an excellent job in finding me a high quality tenant in record time, and with all the “i’s dotted and the t’s crossed”. I appreciated their exceptional communication and customer-oriented service and flexibility . Frank Harris know the Barbican Estate like few others, which is a big plus too. Thank you in particular to Alec, Chris, Mitchell and Charlotte who have all been a pleasure to work with.
MPW · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleCharlotte Rule was very helpful when I was trying to find an apartment to rent in London at a time when the market was very competitive. She listened to all of my needs and identified the perfect opportunity for me. Highly recommend to anyone in the same situation.
Brian · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Brian, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleKevin Ilunga from FrankHarris was my first agent in this crazy city of bidding wars :) I was able to trust in him and the agency from the get go and I am grateful that he could understand my needs and showed me properties that matched my requirement. I wish him and the agency the best and would highly recommend using their services !
Megha · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Megha, It’s great to hear that you have had a brilliant experience with our City office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleOur sale of a Barbican flat was convoluted because we were overseas much of the time, not helped by being in a very different time zone. Our selling agent, Magnus Skullerud made sure things worked at every stage from finding a client through working with the lawyer involved in the sale. We were not versed in the complexities of a UK sales process and he steered us through successfully. When he was not available, Tina Evans served as backup.
Frank Harris is a very effective Estate Agent. Highly recommended
Ray · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Ray, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHad a great experience renting from the team here, especially Mitchell who’s a really communicative, friendly, efficient and straightforward agent. I appreciated having a consistent and approachable contact who I could rely on with contractual questions and anything else that arose along the way. Many thanks!
Hector · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Hector, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWorking with Charlotte Rule has been a great experience. For someone so young, she shows great maturity and has always followed up with strong listings and upcoming properties to show us, in spite of our long specifications list! Moreover, she has a professional demeanour which can be hard to find. Unforeseen circumstances have halted our search but, based on this experience, we will be picking back up with her in the future.
Ashley · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Ashley, Thank you for taking the time to leave a review regarding your experience with Charlotte. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. We look forward to seeing you again in one of our offices.Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat experience working with Mitchell Max at Frank Harris. I just moved to London and he went above and beyond to help me secure a great flat. Couldn’t have done it without all of his hard work. He even stayed late to make sure I got my keys on the day I moved in.
O · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear O A, Thank you for taking the time to leave a wonderful 5 star Google review. Mitchell will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleCharlotte took care of my sister and I when we were looking for a flat. She did a great job and took care of the entire process herself, always available and professional. 10/10
Thomas
Thomas · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Thomas, We really appreciate you taking the time to leave such lovely comments about Charlotte. She will be so pleased to read your 5 star review. Please do not hesitate to contact the Frank Harris team in the future. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleThe team at Frank Harris were very helpful, keeping me up to date, arranging a City of London viewing at the weekend. Knowledgeable about the market and individual properties. Just what a top rate agent should be.
Simon · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Simon, It’s great to hear that you have had a brilliant experience with our Barbican office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleOver the past few months I have had a number of enquiries relating to my account with Frank Harris. My contact is Danielle Longmuir. She has been excellent! Responsive. Conscientious. Helpful. Friendly.
She is a pleasure to deal with!
Tim · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Tim, We really appreciate you taking the time to leave such lovely comments about Danielle. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
GoogleI recently worked with Frank Harris & Co., and I have to say, it was a disappointing experience. This agent was extremely unprofessional in their behavior and lacked basic customer service skills. They showed a complete disregard for both customers and tenants, making the whole process very stressful. Communication was also a major issue, as they were slow in addressing important issues and lacked follow-through on commitments. I would not recommend this real estate agent to anyone due to their unprofessionalism and lack of respect for those they are serving.
Avoid at any cost, especially if you are trying to rent through them; it will be a nightmare to get any help while they will charge you more than anyone.
Vugar · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Vugar, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFrank Harris have been so great during our property searches at the Barbican over the years. We’ve had the pleasure of working with Charlotte a few times, and she’s always helpful, dedicated, and knows the Barbican like the back of her hand. If you’re thinking of making a move, give Charlotte a call. She’ll help you navigate the whole process (and navigate the Barbican itself too, if you’re new.) Highly recommended.
Davis · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Davis, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleIncredibly happy with the service we received. All the staff were charming and attentive. Would 10000% recommend. Also, Charlotte Rule rules!!! (Jokes aside - she's great and handled everything incredibly professionally.) Thank you Charlotte and the rest of the team!
Freddie · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Freddie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAbsolutely brilliant advice and efficient service. Charlotte was very professional and helped me with all my many questions. Cannot recommend her and the agency enough, especially for a first time renter.
C.R.C · 24 August 2023 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear C.R.C Green, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
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