Frank Harris and Co estate agents in London

★★★★★ 5/5

Google

Was very happy with Adeel Zain’s service. He was professional, on time and gave a detailed tour of the property answering all questions adequately.

N · 14 April 2024 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

Adeel was very pleasant and knowledgeable when showing me the flat. Very well done. Keep up the great work!

Allstar · 14 April 2024 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

Adeel gave a comprehensive viewing of a property, very knowledgable about the flat and the area and great people skills when dealing with current and prospective tenants alike

Will · 14 April 2024 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 1/5

Google

Frank Harris & Co. Southbank & Waterloo does everything for the landlord and nothing for the tenant. They are very responsive while they are trying to get your money (sign the lease) and not responsive when there is issues with your property. The worst person that I had to deal with was Craig Newman. He would talk condescending to me on the phone whenever I had to get something fixed. When we moved in to our flat in London rented to us by Frank Harris, there were many issues: 1) There were things left in the property from the previous tenant that we had to throw away on our own. (like a large dead tree on the balcony) 2) Lightbulbs not working that we had to replace (5 of them) 3) toilet basin dangerously cracked. 4) Shower drain not working properly and the shower knobs were hard/if not impossible to turn. 5) We were never given a key to open the electricity meter cabinet and we had to purchase it on our own. 6) We were not given the code to the trash and recycling area. 7) The intercom in the flat was not working when we moved in. 8) There was paint splatter all over the ground. I was told by Nicole Pretorius that all of these issues would be fixed promptly because they should have been resolved before we arrived. Especially because there was a few months between the time the last tenant moved out and we moved in. No one ever came and the issues never got resolved by Nicole. I was able to slowly get some of them resolved after calling about 20 different times and nagging different people at Frank Harris. Danielle Longmuir is the only competent person that works at Frank Harris and she was able to resolve a few things for me. A great example of how they treat you at Frank Harris & Co. Southbank & Waterloo was when we moved in. The knobs on the shower were hard to turn and we could only get hot water out of the shower. The Frank Harris agent said to me, "This better not be a user error because it is going to cost money to send someone out and this will be a bad way to start your tenancy." This is how the relationship went with Frank Harris throughout the tenancy. They always acted as if they did not believe me. Another example was when one of the two showers in the flat would not drain. It took three+ months to get anyone to look at it and the Frank Harris Agent required that I send them a video of the shower becuase he did not believe me. There are many more issues and instances that I could talk about but these are just a few. Update for Frank Harris: you can’t find me in your system because I got married and took my partners last name. There is no need to contact me. I just hope that you fix these major problems for future tenants.

Kelly · 14 April 2024 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

I've had a very positive experience looking for a flat with my partner. Freddie was incredibly helpful, patient and responsive in answering all of our queries. Excellent service!

Fran · 14 April 2024 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

I have no hesitation in recommending Frank Harris as a managing agent. They have looked after the rental of my property in County Hall for the past twenty years and it’s quite a unique achievement for an owner to have no complaints whatsoever.

Kevin · 14 April 2024 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

My experience with Frank Harris & Co Shouthbank & Waterloo has been exceptional from start to finish. Adeel and Daniel are incredibly knowledgeable about the market and they helped me find the perfect home that met all my needs. Their professionalism and attention to detail throughout the process made me feel confident and supported. I highly recommend Adeel and Daniel to anyone looking for top-notch service.

Edina · 14 April 2024 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

Bujar was very helpful in finding me a flat and dealing with all the paper work after I made an offer. Great communication and I'm very grateful.

Ana · 27 March 2024 · Frank Harris and Co London (81 Marchmont Street)

★★★★★ 5/5

Google

5 stars for George Thornton. What a lovely, friendly and helpful Lettings Agent he is. He understands what's important, good attention to detail, great service all round. Would not hesitate to recommend him.

Alexandra · 27 March 2024 · Frank Harris and Co London (81 Marchmont Street)

★★★★★ 5/5

Google

Rating only, no written review.

Bruno · 26 March 2024 · Frank Harris and Co London (87 Long Lane)

★★★★★ 5/5

Google

Rating only, no written review.

Mattie · 26 March 2024 · Frank Harris and Co London (87 Long Lane)

★★★★★ 1/5

Google

LATEST REVIEW: If I could give negative stars I would. I was due to have a property inspection at 10:00 am on Tuesday of this week- the Frank Harris employee arrived an hour earlier and, despite me sending two emails before expressly telling him he was not permitted to enter my property without me being present, proceeded to enter the property using keys that Frank Harris hold for the property. This was a serious violation of my privacy, and, as I understand it, a breach of the tenancy agreement and applicable law. I had just come out of the shower and it was horrifying. I initially thought I was being burgled. To make matters worse, that employee inadvertently broke the lock when entering the property. This meant that after the inspection was completed I was locked in the the property as the fault meant I could no longer open the latch. Aside from this being a major safety hazard (I live on the tenth floor), I had to cancel various appointments. Frank Harris called a locksmith from the City of London, that locksmith never arrived. Rather than taking full responsibility for the colossal mess they had created, I was left having to send chasers to Frank Harris on the ETA of that Locksmith and eventually I had to source my own emergency locksmith in the evening to get the latch removed- at my own cost! I have yet to be reimbursed- Frank Harris are seeking reimbursement from the City of London. Somehow it is acceptable for me to be out of pocket whilst they wangle with the City of London for a refund. I have no contractual relationship with the City of London and they should have reimbursed me immediately and separately sorted out the issue with the City of London. All the while I am missing accrued interest on that amount had it been in my savings account- and yes, they will need to pay that amount too so they should reimburse me fast. I also requested an explanation in writing to understand how a simple property inspection could go so wrong- I never received that email. A property manager did call however and accepted that they needed to review their training policies. I would be interested to know what safety checks they have on employees accessing keys to rental properties- is this logged? Who has overall control and access to those keys? How could an employee so junior and unprofessional have the keys without senior oversight to ensure tenant consent has been obtained? This is all deeply concerning and yet none of it has been explained other a brief call to say this was down to “human error”. By whom? Due to the distress and inconvenience caused I asked for a small sum as compensation/an apology from Frank Harris (£150). I made it clear that this request was one I was making to Frank Harris, not the Landlord, as the Landlord was not directly at fault. It appears they are unwilling to make that payment- and have since notified me that they will pass the request on to the Landlord, despite me expressly telling them this is not what I was asking. I am baffled that they do not understand the request. INITIAL REVIEW: From my experience, one of the letting agents at this office will refuse to show you properties unless you pre-agree orally to a two year lease with no break clause and is, quite frankly, unwilling to consider anything otherwise. This is detrimental to landlords as quality tenants (who may simply want a degree of flexibility before committing to a longer lease) are not being given the opportunity to view properties or even negotiate above market rental rates for the benefit of a shorter term lease. Everyone seems to lose out apart from the agency and the agent receiving the commission. SECOND REVIEW: I have since rented a flat using Kevin Ilunga. This was a significantly better experience. Kevin was helpful, pretty responsive and understood my needs. I would rate this experience 4 stars out of five. As I can not write a second review here I have left the original but updated the score here for my most recent experience.

James · 26 March 2024 · Frank Harris and Co London (87 Long Lane)

★★★★★ 5/5

Google

Charlotte has been helping with our search for a new rental and has been very helpful and professional. She knows the market very well and is attentive to our very specific requirements. I would highly recommend working with her.

Josie · 26 March 2024 · Frank Harris and Co London (87 Long Lane)

★★★★★ 4/5

Google

Leaving 4 stars because I was looking for a 1B close to Moorgate and there weren't much properties in their portfolio. The service was however excellent (rep. Charlotte). Nothing I've ever seen. They prompt with the viewings, offered honest opinions and helped me reach a decision out of all my options. They made me feel they are working for me rather than trying to make quick bucks for themselves.

Madhur · 26 March 2024 · Frank Harris and Co London (87 Long Lane)

★★★★★ 5/5

Google

Service from Frank Harris (especially our rep Charlotte) has been excellent. Proactive, organised, honest and understanding - everything a prospective tenant could ask for. They are really there to help in any way they can.

Patrick · 26 March 2024 · Frank Harris and Co London (87 Long Lane)

★★★★★ 5/5

Google

I used Frank Harris &co in Barbican last month to find a property in the area. Charlotte Rule was the estate agent who helped me find a beautiful studio that accommodate my current needs. Charlotte was very helpful, knowledgeable of the area and super fast in dealing with all my queries. She is also a very kind and nice person to deal with. I cannot recommend them more! Top service!

Katelenia · 26 March 2024 · Frank Harris and Co London (87 Long Lane)

★★★★★ 1/5

Google

Rating only, no written review.

Just · 15 March 2024 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

Rating only, no written review.

Mercy · 15 March 2024 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

Adeel. He was very helpful.

Amey · 15 March 2024 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

Had a super smooth experience with the company thanks to Adeel. Highly recommend!

Anandita · 15 March 2024 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

Evie was very helpful and knowledgeable about the property. Highly recommend!

Kara · 15 March 2024 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

Adeel was lovely! Extremely punctual, polite and helpful :)

Andrea · 15 March 2024 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

Great communication in our search and Evie was fantastic in accommodating our schedules for viewings!

Mariam · 15 March 2024 · Frank Harris and Co London (123 Stamford Street)

★★★★★ 5/5

Google

Adeel was very professional and friendly, answering all the questions that I had and was very thorough during the viewing process.

Ethan · 15 March 2024 · Frank Harris and Co London (123 Stamford Street)