Trusted Agent profile
★★★★★
2,203 reviews across 4 offices and 3 platforms
Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.
1,990
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
212
Reviews on Trustpilot
Business-wide
Frank Harris and Co's four offices, most reviewed first. Each has its own page.
Showing 1,981 reviews on Google only. Show every review
5/5
GoogleLottie was excellent. Great service, speedy responses and a pleasure to work with
Dear Albert, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
GoogleAgent lottie is slow, unresponsive. Lack of care and service to clients avoid this agent or agency.
Dear Pham, It is disappointing to read that you have not received a five star service from our Bloomsbury & Kings Cross office. Thank you for bringing this to our attention and I have asked the Director of the office to make contact with you regarding this issue. Kind regards, Asma
5/5
GoogleLottie showed me around a few properties this week. Even though I didn’t find my right fit, I loved her energy and dedication!
Dear Sophie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleGreat experience with Lottie, she found me a perfect place and was very supportive during the whole process!
Dear Jérémy, Thank you for taking the time to leave a wonderful 5 star Google review. Lottie will be thrilled to read your kind comments. Kind regards, Asma
5/5
GoogleSuccessfully rented a London Flat, thanks to Yasmin and the team here! After seeing dozens of flats, Yas was the most responsive agent and truly listened to what we were looking for. She made the process seamless, from search to signing. When we wanted to view the flat a second time to confirm a few questions, Yas and her colleagues easily arranged. As a renter, you’ll be well-taken care of going thru this agency!
Dear George, Thank you for your kind comments regarding the Bloomsbury & Kings Cross team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
1/5
GoogleWhile the leasing team is great, the maintenance team cannot seem to get it together. We moved in only three months ago into a Frank Harris-managed property, and we've already had a slew of maintenance issues. The property managers do not appear to be trained sufficiently to handle even the most basic of maintenance issues. We had open electrical socket, broken blinds, malfunctioning shower heater, fallen plaster, and other more minor issues. The only fast turn-around was for a clogged sink. We have been very patient but our patience has run out after nearly 100 emails back and forth with them. We are going on days without the ability to have a hot shower.
We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@frankharris.co.uk, I will make sure this is dealt with. Kind regards, Asma
4/5
GoogleRating only, no written review.
Dear Syed, Thank you for taking the time to leave a Google review. Kind regards, Asma
5/5
GoogleWe had a great experience with Freddie. He was very helpful throughout, made the process smooth and efficient, and answered all our questions. Thank you!
5/5
GoogleJoe has been such a great help at Frank and Harris. When we came to him last minute he was very empathetic and supportive to the point that he finalised our agreement outside of office hours just to give us some peace of mind and accommodate for issues that weren’t his from our side. Definitely recommend Frank and Harris and if you want to be certain the job will be done asap ask for Joe.
4/5
GoogleJoe was very helpful and led a fantastic viewing.
5/5
GoogleI had a great experience viewing a property with Joe yesterday. He was really nice to deal with and took the time to answer all my questions thoroughly. Definitely made the whole process feel much easier!
5/5
GoogleExcellent
5/5
GoogleVery fast and efficient communication. Also, they use the best background checks platforms in the market which means you are done with paperwork in under 24hs.
Dear Franco, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleNicole Pretorius has always been helpful, approachable and friendly. She responds quickly and I have faith that she will follow up on any requests and do her best to fix any problems in a timely manner.
Dear Jane, Thank you for taking the time to leave a wonderful 5 star Google review. Nicole will be thrilled to read your kind comments. Kind regards, Asma
5/5
GoogleAs a landlord, I’ve had a great experience working with Nicole over the past three years. She is very friendly, responsive, and helpful. It has been a pleasure working with her, and I highly recommend her.
Dear Jie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleI worked with Salvator. He was humble, quick, and attentive. The entire Waterloo branch has been excellent.
Dear Seyed, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleAn excellent service that was useful for finding properties around Waterloo, London Bridge, and Bermondsey. Salvator understood what I was looking for and put together an excellent selection of properties that he was able to guide me through.
Dear Harry, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleHave had the pleasure of working with Joe on a quick turnaround and he was very kind, helpful and prompt.
5/5
GoogleJoe was super nice and easy to communicate with! Would 10/10 recommend working with him :)
5/5
GoogleHad a tour with Salvator! was very professional and great.
Dear Mirabella, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleSalvator has been super helpful and attentive in helping my search for finding a flat!
Dear Isabella, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma
5/5
GoogleJoe O'Regan showed me around a property and was really helpful and informative and great communication. Super professional - thanks!
5/5
GoogleThis was my first time renting in London and I expected it to be quite stressful, but thanks to Zak, the whole process very seamless. He answered all our questions promptly and explained everything clearly throughout. I honestly can’t believe how easy he made it - thank you Zak!
Dear Leila, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma
5/5
GoogleViewed an apartment with Salvatore. Good knowledge and was more than helpful throughout the whole process
Dear Ushaan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
London (205 Tooley Street) has the most, with 826 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 795.
The four Frank Harris and Co offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.
