Trusted Agent profile

Frank Harris and Co estate agents in London

4.8

★★★★★ Excellent

2,203 reviews across 4 offices and 3 platforms

Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,990

Reviews on Google

All 4 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

212

Reviews on Trustpilot

Business-wide

Our offices

Frank Harris and Co's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,981 reviews on Google only. Show every review

5/5

Google

Jasmine was absolutely amazing! Very quick and efficient in helping me and went above and beyond. I'd highly recommend reaching out to Frank Harris and Co. if you are looking for a place to live.

Hussein · 22 September 2024 · Frank Harris and Co London (87 Long Lane)

Agent replied · 22 October 2024

Dear Hussein, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jasmine. Please do not hesitate to contact us again. Kind regards, Sarah

5/5

Google

I had an amazing experience with Jamie & Seif. I was looking to purchase my first flat in London and they helped me look for the perfect flat. When I found one that I liked Jamie was super helpful in setting up the process of purchasing the flat. He’s been very patient and accommodating. Overall I’m extremely happy that everything went well and a lot of it it’s thanks to them!

Diana · 19 August 2024 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Diana, Thank you for your kind comments regarding Jamie & Serif and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

Zak Purssord was a pleasure to work with - professional, responsive, a good advocate, and willing to go the extra mile to ensure I found the right flat. Thank you!

Katie · 19 August 2024 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 24 August 2024

Dear Katie, Thank you for your kind comments regarding Zak and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

Adeel helped my friend and I secured our flat in a reasonable price. Highly recommend Frank and Harris.

Jiahui · 18 August 2024 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 24 August 2024

Dear Jiahui, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team

5/5

Google

I had an excellent experience with Bujar Ferizi, he is proactive and informed.

Caroline · 17 August 2024 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Caroline, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Adeel was a proactive agent in securing our accommodation. He kept us well-informed throughout the smooth application process.

Caleb · 17 August 2024 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 24 August 2024

Dear Caleb, Thank you for leaving a Google review regarding your experience with Adeel. Kind regards, Sarah, Customer Relations Team

5/5

Google

Frank Harris agent Adeel Zain helped my mum and I find a great apartment in Waterloo with a lower price. Adeel conducted everything professionally and answered our questions quickly.

Sherry · 17 August 2024 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 24 August 2024

Dear Sherry, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah, Customer Relations Team

5/5

Google

Frank Harris was one of the agencies recommended to me when I contacted the Barbican Estate office. A few months before coming to London, I reached out to Frank Harris via email to inquire about letting in the Barbican Estate. To my surprise, Mitchell, an employee at Frank Harris, went above and beyond by calling me internationally to confirm my housing preferences and provide all the necessary information I needed. After arriving in London, I contacted Frank Harris again, and Mitchell continued to provide excellent service. He arranged viewings for the flats I was interested in with great care and provided thorough explanations throughout the process. Even during the contract stage, Mitchell was prompt, responsive, and incredibly friendly, ensuring that I was able to secure the flat I wanted. Frank Harris provided seamless service even during staff holidays. When Mitchell was unavailable, his colleague Chris stepped in and offered the same level of excellent support. If you're looking for letting in the Barbican Estate, I am confident that Frank Harris is the best choice.

OK · 17 August 2024 · Frank Harris and Co London (87 Long Lane)

Agent replied · 23 August 2024

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah, Customer Relations Team

5/5

Google

Used Frank Harris for finding a rental apartment. Reagan Walters really understood my requirements for an apartment and showed me the best suited units. He was extremely professional and made the whole process stress-free! Highly recommend this service and ask for Reagan, as he is knowledgeable about all the available units in the area!

Swetha · 16 August 2024 · Frank Harris and Co London (87 Long Lane)

Agent replied · 23 August 2024

Dear Swetha, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Reagan. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

5/5

Google

I recently had a lovely viewing with Jasmine. She was well-prepared, providing all the necessary information about the property and answering all of my questions with expertise and patience. During the viewing, Jasmine's warm and friendly demeanor made me feel completely at ease. She pointed out key details I wouldn't have noticed on my own and offered helpful insights into the local area, which showed her deep knowledge of the market. Jasmine never made me feel rushed, and she truly took the time to ensure I had all the information. Thank you Jasmine!

Alexandrina · 16 August 2024 · Frank Harris and Co London (87 Long Lane)

Agent replied · 23 August 2024

Dear Alexandrina, Thank you for taking the time to leave a lovely review regarding Jasmine. Kind regards, Sarah, Customer Relations Team

1/5

Google

Terrible experience. Have left our flat over 3 months ago and we are still completely in the dark about our deposit of over 3 grand. Not even replying to emails anymore and have given us zero information about why things are taking long. Will probably reply to this saying it’s the landlord’s responsibility but as a letting agency you would expect to have the minimum amount of decency to treat tenants with some respect. The agents never reply unless you write to their manager. So glad this lease is over.

Alvaro · 10 August 2024 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Alvaro, Thank you for your review although I am disappointed to hear your experience with our Bloomsbury and Kings Cross office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@frankharris.co.uk and I will ask him to get in touch with you directly. Kind regards, Asma, Customer Relations

5/5

Google

Adeel handled all of our enquiries professionally and communicated well. He guided us through the process in a smooth and efficient manor, highly recommend

Roshaan · 10 August 2024 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 24 August 2024

Dear Roshaan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

1/5

Google

I called to enquire about a property and the agent was in a hurry to end the call. I barely answered one question about my budget, and they cut the call, without even bothering to ask anything else or see if they could direct me elsewhere. Very rude - treating you as though you don't matter, even though they are not doing their job properly by failing to help you find a property to rent.

Megha · 10 August 2024 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 24 August 2024

Dear Megha, Thank you for your review although I am disappointed to hear your experience with our office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@frankharris.co.uk and I will ask him to get in touch with you directly. Kind regards, Asma, Customer Relations

5/5

Google

Zak was incredibly professional and knowledgeable during the process of searching for an apartment, and we really appreciated how he advocated for all of our demands to be met. We had a great experience with the agency because of him and cannot thank him enough.

Muskaan · 10 August 2024 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 24 August 2024

Dear Muskaan, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our South Bank office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

5/5

Google

I’m extremely grateful to Adeel for making the process smooth and stress-free. His deep knowledge, timely communication, and exceptional support made all the difference. Thanks to his hard work, I’ve successfully signed a suitable tenancy agreement. Highly recommend!

Nivedit · 10 August 2024 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 24 August 2024

Dear Nivedit, We really appreciate you taking the time to leave such lovely comments about Adeel. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

Rating only, no written review.

Edward · 3 August 2024 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Edward, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Highly recommended, 5-star experience, especially Adeel, the staff in Frank Harris, was quick to reply and gave a lot of help and support to finally succeed in renting the apartment. Helped us sign the apartment in two days, very efficient! Don't miss him if you need to rent an apartment near Waterloo! I highly recommend Adeel, anyone who needs their house can ask.

AAA建材老王 · 3 August 2024 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 24 August 2024

Thank you for taking the time to leave a wonderful 5 star Google review. Adeel will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team

5/5

Google

Agent Adeel has been great help, with his friendly and professional support, me and my roommate were able to rent a house just as we expected.

Sally · 3 August 2024 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 24 August 2024

Dear Sally, We really appreciate you taking the time to leave such lovely comments about Adeel. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

5/5

Google

Adam and Fran were very helpful and professional with the way they treated me and were very informative when it came to what would be best for my circumstances. I’d recommend any buyers to ask for them by name!

Terry · 27 July 2024 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Terry, Thank you for your kind comments regarding Adam and Fran and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

Had a great viewing and consultation experience with agent Jasmine. I arrived a bit earlier than scheduled slot and she welcomed me warmly then took me to the apartment to not waste my waiting even though originally I didn’t book with her. After a casual chat, she immediately noticed my preference and recommended me another available property which surprised me as it was even better than what I was looking for. Many thanks!

Erin · 26 July 2024 · Frank Harris and Co London (87 Long Lane)

Agent replied · 23 August 2024

Dear Erin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Huge thanks to the whole team at Frank Harris for an amazingly stress free experience - enormous patience, efficiency and professionalism and I'm extremely grateful!

Sarah · 25 July 2024 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Sarah, Thank you for taking the time to rate your service with our Bloomsbury office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have had a wonderful experience with this agency and mostly George Thornton. He has help my research and been so nice and patient, I a 100% recommend !

Lucie · 25 July 2024 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Lucie, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah, Customer Relations Team

5/5

Google

Bujar Ferizi is extremely professional. He efficiently arranged six potential properties that met my requirements in just one day. His knowledge of the area is impressive, and his professionalism left a strong impression on me. Although I have not yet signed a lease, Bujar is the best agent I have encountered so far.

Hugh · 25 July 2024 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Hugh, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

I had an amazing experience with the estate agency, specifically with Bujar. He helped us find our dream home, which perfectly matched our requirements. Bujar's patience and dedication throughout the process were commendable. He guided us with expertise, securing the property for us seamlessly. The entire experience was exceptional, and I highly recommend both the estate agency and Bujar. Five stars all the way!

Skye · 25 July 2024 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Skye, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Frank Harris and Co

Which Frank Harris and Co office has the most reviews?

London (205 Tooley Street) has the most, with 826 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 794.

Where are the Frank Harris and Co offices?

The four Frank Harris and Co offices, by town:

Has Frank Harris and Co won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.

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