5/5
GoogleFlat was lovely, Ian was very helpful throughout the whole process!
Agent replied · 22 October 2024
Dear Jack, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
Trusted Agent profile
Frank Harris and Co estate agents in London
★★★★★
2,203 reviews across 4 offices and 3 platforms
Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.
1,990
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
212
Reviews on Trustpilot
Business-wide
Our offices
Frank Harris and Co's four offices, most reviewed first. Each has its own page.
- Frank Harris and Co London (205 Tooley Street)205 Tooley Street, SE1 2JX826 reviews · 614 on Google (4.8)4 in the last 90 days
- Frank Harris and Co London (123 Stamford Street)123 Stamford Street, SE1 9NN794 reviews · 582 on Google (4.8)21 in the last 90 days
- Frank Harris and Co London (87 Long Lane)87 Long Lane, EC1A 9ET625 reviews · 416 on Google (4.9)4 in the last 90 days
- Frank Harris and Co London (81 Marchmont Street)81 Marchmont Street, WC1N 1AL590 reviews · 379 on Google (4.8)12 in the last 90 days
Reviews on Google
Showing 1,981 reviews on Google only. Show every review
Google5/5
GoogleMitchell helped us find the flat of our dreams! Phenomenal service all around.
Agent replied · 22 October 2024
Dear Matt, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleI've had the pleasure of working with Adeel on securing a deal for an apartment managed by the Frank Harris Southbank & Waterloo office. He and his superiors Nicole and Ryan facilitated the process, negotiating with the owner and closing in record time. Arguably one of the smoothest onboarding experiences I've been a part of, thanks again!
Agent replied · 25 October 2024
Dear Theo, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleJamie was fantastic at helping me with my search. Thank you!
Agent replied · 22 October 2024
Dear Nilaani, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah
5/5
GoogleJamie was a great help when i came in to look at places to buy. Very knowledgeable about the local area.
Agent replied · 22 October 2024
Dear Mike, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
GoogleIt was a pleasure to meet with Francesca! She was attentive and well informed. Can’t thank the team enough
5/5
GoogleJamie from Frank Harris was extremely helpful last week regarding directions to their offices. It was much appreciated.
Agent replied · 22 October 2024
Dear Philip, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleFrank Harris Bloomsbury, I spoke to a young gentleman called Adam and he was extremely helpful, couldn’t have been more helpful, he was quite knowledgeable and answered all my questions in a way that I was able to understand. Fantastic service.
Agent replied · 22 October 2024
Dear Myra, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleI had an excellent experience here and it is all thanks to Bujar. He was very informative as well as kind politely and extremely helpful. He made everything so clear so that I had no doubts in mind and had all the information I needed!!
Agent replied · 22 October 2024
Dear Ard, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleI recommend bujar to you, he is an excellent real estate agent. Empathetic, but also very professional giving professional advice. It was a pleasure to meet bujar while renting in London. He was very keen to help me find the house I wanted and I recommend bujar to anyone. The following is in Chinese. Bujar is really nice to my family. If you are looking for a house, you can contact him. Just come to this agency and say his name.
Agent replied · 22 October 2024
Dear Han, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleFrank Harris was excellent, and Holly made the experience even better with her exceptional help. Highly recommend!
Agent replied · 22 October 2024
Dear Amber, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleThanks George for being so helpful and persistent in looking for an appartment for our son. You understood what we required and tailored your search to suit our needs. We will certainly use your business in future. Gael
Agent replied · 22 October 2024
Dear Gael, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
GoogleFrancesca was extremely helpful and was amazing in addressing all of our concerns throughout the process. She really make us feel as if all our needs were being taking into consideration in regards to each and every property we looked into. I could not recommend Francesca and Frank Harris more.
Agent replied · 22 October 2024
Dear Adela , Thank you for taking the time to leave a lovely review regarding Francesca. Kind regards, Sarah
5/5
GoogleI had viewings with Jasmine Forster, and she was very gentle and professional, which I appreciated.
Agent replied · 22 October 2024
Dear Luca, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
5/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Dear Luke, Thank you for leaving a 5 star Google review. Kind regards, Sarah
5/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Dear Charlie, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah
5/5
GoogleJasmine was friendly and professional and helped me find a great place
Agent replied · 22 October 2024
Dear caitlin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
5/5
GoogleJasmine, Holly and Chris have been amazing and we finally have a flat that we love! Huge thank you to the Frank Harris team ☺️
Agent replied · 22 October 2024
Dear Annalisa, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
5/5
GoogleHad a viewing with Jasmine. Could not sing her praises enough! Jasmine was really thorough with the viewing, happy to answer any questions and was very knowledgable. Did not feel rushed at all, Hasmine had a great, friendly attitude which put me at ease. Highly recommended.
Agent replied · 22 October 2024
Dear Leah , Thank you for taking the time to leave a lovely review regarding Jasmine. Kind regards, Sarah
1/5
GoogleDon't get fooled by the 5 star reviews - if you notice they are all around the availability of agents before the start of the tenancy, which is kindness justified by the deal they need to close. Frank Harris as a property manager has been a nightmare: 1) when we moved in the sink was broken and the heating system was extremely faulty - after multiple emails and calls they sent plumbers who would promise to come and then not come with no notifications, leaving to us the burden of calling them and chasing them. They eventually suggested a new boiler be installed and after weeks of chasing Frank Harris we managed to get approval from landlord (I had to physically go to the agency and take a day off to pressure them to get an answer from the landlord because this was February and we were without heating). The boiler took weeks to arrive, and the final result was almost 3 months without heating - no refunds, no apologies. Plumbers did bring radiators but only after weeks of us asking. 2) other issues in the house would always take over a month to be fixed, we had floodings in the kitchen, issues with doors and other things, that we would promptly notify via email. The pattern was: no reply for 2/3 days, we would call and they would say we will get back to you and never would, and they would make sure that a new person would reply for any new issue so we didn't have a person we could always contact. They try to avoid email auditing by starting new threads and calling you so you as tenant have no proof of their wrong doing. 3) even if we had no break clause and a surrender would come at cost (by contract), we wanted to move out for the very poor handling of these issues, and we were informed that, if we would provide new tenants that would pay more, we could avoid these fees. They put a lot of requirements on the new tenants (minimu salary, guarantor only in the UK, passport checks to be done only in person) to essentially deter us from finding new tenants so they could charge us the fees, but we eventually found a good profile. They purposely avoided taking the holding week deposit (which is standard practice that they did for us the moment we accepted) and delayed the background process - the new tenants of course backed down because the rent market in London is insane and they had no guarantee, and Frank Harris gave us the blame for it and subsequently started themselves looking for new tenants and finally approved an offer 1 month after we intended to leave - since we already had found a house we had to pay 2 rents for that month. This was accompanied by 'out of the contract' requests (like that we had to leave 3 days prior the end date to accomodate their check out report and other works) that they would force on us by threatening to cancel everything with the new tenants so that we would be obliged to pay the rent for the remainder of the contract. This is just the tip of the iceberg, just stay away from this agency. Will we get our money and time back? No. Will the copy-paste message that some customer service rep would put under this review change anything? No. But at least we can help new potential tenants to make the mistake of signing any contract with this organisation.
5/5
GoogleExcellent service with Holly - she is effective and attractive (I hope that is not inappropriate of me). If you are looking to let in Bloomsbury call up and ask for Holly Darby
Agent replied · 24 August 2024
Dear Aaron, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleViewing with Zak he was extremely professional and very informative
Agent replied · 25 October 2024
Dear Victor, Thank you for taking the time to leave a wonderful 5 star Google review. Kind regards, Sarah
5/5
GoogleZak Purssod is a very professional agent and I enjoyed viewing properties with him. Not only is he professional but is also enthusiastic, maintaining a positive attitude and always ensuring comfort with clients.
Agent replied · 25 October 2024
Dear Jasmina, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah
5/5
GoogleEllie helped us purchased this one bed flat and we are very pleased with their service. I recommend them whole heartedly.
Agent replied · 8 November 2024
Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Frank Harris and Co
Which Frank Harris and Co office has the most reviews?
London (205 Tooley Street) has the most, with 826 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 794.
Where are the Frank Harris and Co offices?
The four Frank Harris and Co offices, by town:
- London (123 Stamford Street): 123 Stamford Street, London, SE1 9NN
- London (205 Tooley Street): 205 Tooley Street, London, SE1 2JX
- London (81 Marchmont Street): 81 Marchmont Street, London, WC1N 1AL
- London (87 Long Lane): 87 Long Lane, London, EC1A 9ET
Has Frank Harris and Co won any awards?
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.
