Trusted Agent profile
★★★★★
2,203 reviews across 4 offices and 3 platforms
Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.
1,990
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
212
Reviews on Trustpilot
Business-wide
Frank Harris and Co's four offices, most reviewed first. Each has its own page.
Showing 1,981 reviews on Google only. Show every review
5/5
GoogleSuperb experience with Shams at Frank Harris. He could not have been more helpful in finding a flat for me. Amazing service and a really nice guy.
Dear Francis, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleZak made the whole process of securing our flat so much easier. He was always available, quick to respond, and really attentive to our questions and concerns. What could have been stressful felt smooth and straightforward thanks to his support.
5/5
GoogleGreat and highly professional service from Zak in helping us secure our 3 bedroom flat in London. Very friendly and lovely to work with
5/5
GoogleAfter numerous dealings with various estate agents in the past months, Frank Harris & Co have stood out as the most professional team, guiding the process with knowledge and insight, at the same time as relating to all queries with understanding, patience and humanity. They don't use the sadly common pressure tactics to handle their business, and this makes them so much more pleasant to deal with, and much more trustworthy. Reagan and Nicole were both outstanding. I have no doubt which estate agent I'd like to do business with in the future. Thank you for everything.
5/5
GoogleZak was very helpful and kind. We appreciate his guidance in viewing.
5/5
GoogleWe were helped by Dilan Das with our experience and he was great! Super friendly, good knowledge and overall we had a very smooth and satisfactory experience with Frank and Harris. I would highly recommend.
5/5
GoogleDilan has been proactive and friendly, very efficient!
5/5
GoogleI have had fantastic experience dealing with Nicole Pretorius at Frank Harris Sothbank team. Nicole is most professional - always proactive, client oriented, swift and efficient, practical and in good spirits - ultimate pleasure to deal with.
5/5
GoogleI was fortunate to have Nicole Pretorius as my agent during my flat search. She was incredibly helpful, always responsive, and consistently demonstrated a high level of professionalism. I felt confident trusting her with all my questions and enquiries.
5/5
GoogleIt is my good fortune that Ms Nicole Pretorius manages my property. A consistently conscientious, dedicated and reliable professional who offers the highest standard in client service, she is always quick to respond with resourceful, workable solutions to difficulties. I am most pleased with her performance.
Dear A W, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleZak is honestly such a great agent! Super friendly, easy to talk to, and always quick to reply whenever I had questions. He really made the whole renting process feel a lot less stressful, and I could tell he genuinely cared about helping us. Definitely one of the best agents I’ve met, highly recommend!
5/5
GoogleMany thanks to Dilan Das for helping us in our property search. He is very professional, helpful and friendly.
5/5
GoogleRating only, no written review.
5/5
GoogleWe have become landlords for the first time this year and thanks to Nicole's proactive, professional and informative approach, our flat rental process became so easy. Also, follow up call post flat rental is something that we appreciated very much as it just shows how much she cares about her customers. Her colleague Adeel was professional too. I would highly recommend Frank Harris & Co agency.
5/5
GoogleMe and my flatmates were assisted by Zak during the process of securing our 3-bedroom flat, and we honestly could not have asked for better support. From the very beginning, Zak was incredibly helpful, flexible, and attentive to our needs. He guided us smoothly through each step, answered every question clearly, and was always quick to respond. What could have been a stressful process ended up being straightforward and reassuring thanks to his professionalism and approachable manner. We’re really grateful for all his hard work and would highly recommend Zak to anyone looking for a reliable and supportive agent!
5/5
GoogleHad a consultant named Freddie who was fantastic. Made a quite challenging process very simple. I would highly recommend this company to anyone who’s looking for flats in the London area.
5/5
GoogleFreddie Papworth was great, always speedy to answer the phone at all times. Couldn’t recommend enough. Many thanks from us once again.
5/5
GoogleFreddie is very friendly and helpful who promptly responds to my questions and offer very useful advices.
5/5
GoogleFreddie was a massive help in securing our flat in the tricky London markets. We are happily moved in and very grateful for the smooth process
5/5
GoogleFreddie was clear, professional and very helpful. Although we didn’t secure a place with Freddie we will be going back to him next year. Thank you again for all of your help!
5/5
GoogleFreddie was super helpful and helped us get our property. 10/10 recommend
5/5
GoogleI had a really great experience with Freddie! The whole process of finding a place was smooth, fast, and stress-free. Everything was settled within just one week. He was very professional, efficient, and always quick to respond. On top of that, he is extremely friendly, kind and helpful, which made everything much easier for me. I truly appreciate his support and would highly recommend him to anyone looking for a new home!
Dear Yuanzi, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleRating only, no written review.
Dear Maja, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
1/5
GoogleStrangely bad experience as a potential renter through these guys - as if they don't want to make money. Immediately responsive, then ghosted as we tried to make an offer, and again when we asked for more details on an alternative property they offered.
Dear Shane, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asha
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (205 Tooley Street) has the most, with 825 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 795.
The four Frank Harris and Co offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.
