Trusted Agent profile
★★★★★
2,203 reviews across 4 offices and 3 platforms
Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.
1,990
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
212
Reviews on Trustpilot
Business-wide
Frank Harris and Co's four offices, most reviewed first. Each has its own page.
Showing 1,981 reviews on Google only. Show every review
5/5
GoogleExtremely happy with the service Shams provided me with. He's very knowledgeable when it comes to properties and the area, addressed all of my concerns and went above and beyond to listen to what I need. He is an asset to the company. Can't recommend him enough!
5/5
GoogleLibert provided excellent service over the phone. Very friendly and informative. Looking forward to working together to find our future home tomorrow.
1/5
GoogleInitially before moving Frank Harris were great but once we were tenants they were awful. At the end of the contract after having so many issues unsorted they told us it was our fault for not contacting the property ombudsman over the issues and for “giving them the benefit of the doubt” rather than them holding any accountability. Any issue was ignored and when they would inspect the property a different agent would take pictures and that would be the end of it, never passed on or held on any record. Constantly being blamed for any issue, we raised everything with them by email/photos but when it came to check out all of our previous issues even from the very start of the tenancy were blamed on us. When we moved in there were cupboards full of the previous tenants belongings including mouldy curtains. The ones hung up were stained with brown marks all over, which they said the landlord wouldn’t replace however they tried to charge us for the same issue at the end of tenancy. The toilet looked like a dive bar urinal and the property had rotten doors, dirty walls and heavily stained carpet, all of which they tried to add charges for. We had a mould problem for our entire tenancy across multiple rooms, including an entire door frame from the start of the 2 year tenancy and when they did a 10 minute inspection we were blamed for the mould by us having our curtains and windows closed for the duration of the 10 minute inspection despite an independent contractor putting the mould issue down to a leak in the ceiling which they were only interested in as new tenants were shocked by it on viewings. Every time we contacted them they’d just ask for photos so we’d end up sending every agent the same photos which is utterly mindless. They also took months after the tenancy ending to give us confirmation of deductions, let alone actually getting the deposit back after us having to contact them repeatedly, by the end of dealing with Frank Harris we were happy with the reductions just to be rid of them as they were so rude.
5/5
GoogleI had an incredible experience in the Barbican estate, where I was accompanied by Shams. As a local property viewer I was very impressed, Shams articulated himself very well, and he seems very knowledgeable when we were reviewing the properties. I would definitely recommend his service to anyone interested !
5/5
GoogleJasmine was fantastic to work with during our flat hunt! We came across some really difficult estate agents from other companies, but Jasmine was the complete opposite, she listened to us, understood exactly what we were looking for, and wasn’t pushy at all. She worked around our schedules, respecting that we both have jobs and can’t attend viewings in the middle of the day. I can’t recommend her enough!
5/5
GoogleDuring a not-very-straightforward property sale and purchase, Mark Hillary at Frank Harris showed just the right combination of support and knowing when to step back. Willing to answer any questions and resolve problems he was always calm and firm in his responses. I’d highly recommend Frank Harris for property purchase in the Barbican, and Mark in particular.
5/5
GoogleGood agent! Very helpful in property searching
3/5
GoogleHelpful estate agency that I couldn’t recommend more highly - I worked with Alfie who was fairly on top of things and always searching for properties that fit requirements / budgets
Dear Lauren, Thank you for taking the time to leave a wonderful 5 star Google review. Alfie will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleA good experience with Frank Harris, and in particular Renesa Zeka who persuaded our building management company to reimburse me following incorrect advice they gave to our tenant. Well done and thanks, Renesa.
5/5
GoogleMy heartfelt thanks to the lovely and kind-hearted Lottie! She is always so patient and considerate towards everyone, and her professionalism and dedication are truly admirable. As a tenant, what I appreciate most is how she consistently …
5/5
GoogleI had an absolutely fantastic experience working with Lottie at Frank Harris! From the very start, she was professional, friendly, and incredibly efficient. She kept me updated every step of the way and made what can often be a stressful …
5/5
GoogleI had the pleasure of speaking to Aisha, she was so informative and educated me on all things renting. Super professional and really friendly
5/5
GoogleLottie has been absolutely amazing throughout the whole process! She’s professional, friendly, and genuinely goes above and beyond to help. Communication was always clear and quick, and she made everything feel so easy and stress-free. I …
5/5
GoogleVery helpful in making the process quick and easy, the agents provided sufficient information so we could make informed choices and ultimately helped us have an offer accepted. Great service all around.
5/5
GoogleExcellent service from start to finish! Joe was incredibly helpful throughout the whole renting process, professional, patient, and always quick to respond. He made everything smooth and stress-free, explaining each step clearly and keeping us updated at all times. Couldn’t have asked for a better experience. Highly recommend Joe and the team for anyone looking to rent with confidence.
5/5
GoogleI had an excellent experience speaking with Libert pertaining to a property I was interested in. He was incredibly attentive, professional, and friendly throughout our call. Libert took the time to listen carefully to what I was looking for, provided clear and honest answers, and made the whole process feel reassuring. Truly one of the best interactions I’ve had with an agent, highly recommended!
5/5
GoogleHad a viewing with Jasmine and her knowledge of the local area and Barbican was impressive. She had a very confident and professional approach and she was lovely. Thankyou Jasmine, I would definitely recommend her.
5/5
GoogleSpoke with a gentlemen named Libert (Hope thats spelt correctly). He was quickly able to give me options for viewings for this week. Felt like he knew exactly what I was looking for and I hope that’s the case. Looking forward to the viewings now and hoping it goes as smoothly as the phonecall did
5/5
GoogleJasmine Foster did an excellent job advising us on acquiring our new property in Barbican. Estate. From helping with our old tenancy agreement and getting this approved within a few days. Would definitely recommend her and this Estate agent for this joyful experience
5/5
GoogleWe were very lucky working with Jasmine Foster, Jasmine is very knowledgeable on the Barbican estate and provided us with us the key information we needed, quickly actioned our requests and responded swiftly to our queries. Jasmine also made sure that our tenancy agreement got approved within a few days. Would definitely recommend Jamsine and Frank Harris & Co Barbican estate agency.
5/5
GoogleGreat experience - our agent Shams gave us a delightful tour of the Barbican Estate and a great flat. Very well spoken, excellent manners and was very patient with me despite my old age. Clearly has a lot of knowledge of the local area which was helpful in figuring out how suitable the area and home was for my family and I. Would definitely recommend for anyone looking for a professional service.
5/5
GoogleShams was incredibly helpful and very noticeably detailed when it came to reviewing properties. He transformed what is usually a tiresome experience into something pleasant and exciting. Would most certainly recommend Frank Harris and Co to friends and colleagues alike based on this experience!
5/5
GoogleVery professional, personable & knowledgeable viewing with Libert. Thank you.
5/5
GoogleI had the pleasure of meeting Shams on a viewing at the Barbican Estate. He was helpful, knowledgeable and extremely personable. You could sense his passion and that’s always nice to see in this industry!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (205 Tooley Street) has the most, with 826 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 795.
The four Frank Harris and Co offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.
