Trusted Agent profile · Essex and London
Verified
★★★★★
339 reviews across 3 offices and 2 platforms
Fisks has three offices, in Canvey Island, Canary Wharf and Benfleet (Essex and London). Together they have 339 reviews on two platforms, rated 4.5 out of 5 overall.
256
Reviews on Google
All 3 offices
83
Reviews on View Agents
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I just recently sold a one bedroom bungalow on Canvey Island and selected Fisks as the agents I would use .for the sale. Their friendly and helpful service was ...Read all 39 from sellers
Jamie offered a great service kept me in the loop at all times. And even went the extra mile I see the house on right move when I was working in Northampton we ...Read all 10 from buyers
I own a 2bed2bath flat in the Landmark Tower and we have been marketing it both last summer (when we took on a 6-month let) and then again from the beginning of ...Read all 19 from landlords
I am glad I cross paths with Fisks in my flat hunting activity, I was contacted initially to view a flat that was not suitable for my needs, But the day after ...Read all 5 from tenants
Fisks's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI was a first time buyer and I am really happy with the service delivered by Martin and James and the way they handled all my queries. …
Dear Patricia, Thank you for taking the time to post these comments. The sale and purchase or property in the UK can be time consuming and stressful. I'm glad you had a positive experience with Fisks. I'm sure you will enjoy living in your new flat.
5/5
GoogleIan and the team at Fisks did a great job finding me a suitable tenant for my rental property. I would definitely recommend their service and would use them again in the future.
5/5
GoogleFisks have been really helpful through our journey of buying a first home. From contacting them to booking viewings they have always been communicating clearly and quickly. They have made this journey easier and have many staff that are a credit to their team.
5/5
GoogleAlbie and Melissa were very helpful Great communication would definitely recommend! Thanks for all your help!
5/5
GoogleWe dealt with Kerrie in our purchase of a bungalow, her help was outstanding. She is friendly yet still professional and efficient.
4/5
GoogleFisk handled the process well although when it came to signing the legal paperwork toward the end of the process, the young lady within the estate agent was unsure whether she was the witness or if it was my solicitors who would be the witness signature. Overall, a decent experience when buying my first property.
1/5
GoogleRating only, no written review.
5/5
GoogleAlways helpful, attentive, and responsive. Thanks to James and your team for helping us get into our flat, communicate with our landlord, and ensure all is in place for pleasant living.
Thank you for taking the time to post this review. I'm sure you will enjoy living in the apartment.
2/5
GoogleVery friendly start until you get in the property. Couple of advices for the tenants trying to rent, just make sure you are there when they check your flat, take full picture of everything, count the pillow buttons if there is a sofa, look inside the smallest details otherwise you will pay a lot. We had a friendly start with the agency, eventually once we have moved in things started to turn around, landlord did not help either, silly us why did we think she would. Very slow with responding to emails and sorting out issues, unless they need something from you. Make sure if you have arrangements such as house decorating or any other things make sure it is on your contract till the smallest details. Some issues that we have reported were not followed up neither the agency or the landlord, some of them Health and Safety issues. Learn from our naivity and make sure everything is on documented. We arranged the house to be decorated with Martin and should have been on the landlord expenses and ended up paying it. Most of the times we spoke to Lubna, we never had the results what we were expecting. Slow answers most of the times, no follow up on issues. We felt left alone most of the time and the agency never supported us when we had issues involving the landlord, eventually we ended up paying a huge amount for delapidations. The flat was not cleaned properly( make sure you check this before moving in), and check all H&S issues before you move in. If possible be there on check in and make sure you are there on check out, otherwise will cost you. Do not think for a second that in a dispute you will have support like we did.
Dear Andras, I'm aware that you do not agree with the deductions that our landlord client claimed from your deposit but you must accept that the correct process was followed. The deposit was protected with the Deposit Protection Service, and evidence from both sides was presented. You engaged with the DPS dispute process presenting your own evidence and the DPS ruled that majority of the landlords claims were reasonable. The disputed amount was £460 and the DPS awarded £395 to the landlord the balance of £65 was returned to you. The inventory, check in and check out were all compiled by an independent third party which is best practice. I have reviewed the file and can not find any evidence to substantiate your claim of a health and safety breach.
1/5
GoogleThe worst experience I had in my life with this agency. To many things to put down. Shame all from this so called letting agency.
Dear Ionel, I'm surprised to read these comments. We provided you with every assistance with the early termination of your tenancy. I am aware that our landlord client has made a claim against your security deposit which you do not agree with and this dispute is now under review by The DPS (Deposit Protection Service). They will make a ruling regarding this matter. This process is completely transparent and straight forward. In this instance I do not see that we have done anything wrong at all.
5/5
GoogleI had an excellent experience with William during my moving process into my new flat. His exceptional assistance and support made the transition smooth and hassle-free. He went above and beyond to ensure all my needs were met and any concerns were promptly addressed. William's professionalism, friendliness, and dedication truly stood out, making my move an enjoyable and stress-free experience. I highly recommend his services to anyone in need of a reliable and efficient estate agent.
Dear Muhammad, Thank you for taking the time to post this review. I am very pleased you had a positive experience with Fisks London.
1/5
GoogleFrom the leaving tenant's side, most of the people that work there were okay for the most part (especially Martin was very polite but not sure he works there anymore). James' behavior was a bit strange every time. From writing aggressive emails, to having arguments in front of people that were viewing, to even asking random friends that happened to be in the flat at that time for permission to do more viewings on the spot, it felt like he was always trying to argue. In the end everything ended up alright for us, the agency claimed a few hundred pounds and the deposit scheme awarded them zero. If they try to get your money make sure to stand your ground and know your rights, this is a completely unregulated industry. Edit for the response: Thanks for remembering me, I am flattered, and of course the logical explanation is that it was on my mind for 3 months and not that the deposit scheme decided about a week ago. Since you also chose to reply to a specific point - my problem was not that you requested a viewing while on an existing viewing, my problem is that you asked someone that was not a tenant and was just visiting (and did not speak much English so they were surprised) in order to avoid asking me while I was in the next room
Hi Giorgos, I remember you. Your tenancy expired on the 24th of March over three months ago, evidently this has been on your mind for some time. We always request viewings with 24 hours notice. It is regrettable that you took offence to my requesting a second viewing while on an existing viewing. I wouldn't have thought that was unreasonable, but everyone has different expectations. For the record we are regulated by ARLA Propertymark and are pleased to adhere to the professional standards they demand from all their members.
5/5
GoogleReally helpful, they guided me through the whole rental process, and explained everything really clear to me, strongly recommend to ask them to help with house hunting.
Dear Chloe, Thank you for taking the time to post this review, and may I say you were also a pleasure to work with.
1/5
GooglePathetic service, they see only themselves and landlord’s they will not bother about tenants. Please try to save yourselves from them if you want peace in your life. Complete NO to this agency.
Dear Vijaykumar and Sonia, I'm aware that you do not agree with the deductions that our landlord client has applied to the DPS to claim from your deposit. You must accept that the correct process is being followed. The deposit is protected with the Deposit Protection Service, and evidence from both sides has been presented. The DPS will make a final ruling on the landlords claim.
1/5
GoogleHad very bad experience during our last tenancy. They Will never help in getting things done from landlord in case of any non functional item , second during vacating they charge more amount even for no damage to property. They simply charge lots of money even try to hold the deposit. I would prefer not to go from them to rent house.
Dear Vijaykumar and Sonia, I'm aware that you do not agree with the deductions that our landlord client has applied to the DPS to claim from your deposit. You must accept that the correct process is being followed. The deposit is protected with the Deposit Protection Service, and evidence from both sides has been presented. The DPS will make a final ruling on the landlords claim.
5/5
GoogleWe dealt with Mr. James Pring for the purchase of a property in East London. James was extremely helpful, very knowledgeable and always available to guide us through and help us throughout the process from the very first viewing till the completion date. Highly recommend James at Fisks London to any potential clients.
Thank you for posting this review. I'm pleased you had a positive experience with Fisks London.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent professional service
5/5
GoogleVery professional and helpful. Lovely staff.
5/5
GoogleIan helped me through the entire process. A true professional and a fantastic agent
5/5
GoogleA massive Thankyou to you all , was amazing having you along side us through the sale of our house , you were all fantastic❤️❤️
5/5
GoogleVery friendly and exceptional customer service . The team have helped us out with our purchase, pushing things through as promptly as possible and also helped with some advice on a rental property for our daughter. Would highly recommend Fisk thank you
5/5
GoogleOur contact at Fisk was Kerrie Watts who went above and beyond in the sale of our property and the purchase. Kerrie was very professional and selling our property in 48hours of it going live was incredible. Kerrie played a big part in keeping us up to date on the chain and how it was going. This young lady is first class and would always recommend her to anyone wishing to sell or buy through Fisk
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Fisks has 339 reviews across its three offices, rated 4.5 out of 5 overall: 256 on Google, 83 on View Agents.
Canvey Island has the most, with 118 reviews rated 4.8 out of 5, followed by Canary Wharf with 115.
The three Fisks offices, by town:
39 reviews from sellers, rated 5.0 out of 5 on average. For example, Stephen wrote: "I just recently sold a one bedroom bungalow on Canvey Island and selected Fisks as the agents I would use .for the sale. Their friendly and helpful service was ..."
10 reviews from buyers, rated 4.9 out of 5 on average. For example, Rebecca wrote: "Jamie offered a great service kept me in the loop at all times. And even went the extra mile I see the house on right move when I was working in Northampton we ..."
19 reviews from landlords, rated 4.8 out of 5 on average. For example, SM wrote: "I own a 2bed2bath flat in the Landmark Tower and we have been marketing it both last summer (when we took on a 6-month let) and then again from the beginning of ..."
5 reviews from tenants, rated 5.0 out of 5 on average. For example, Salvo wrote: "I am glad I cross paths with Fisks in my flat hunting activity, I was contacted initially to view a flat that was not suitable for my needs, But the day after ..."
