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FBM Estate Agents reviews in Pembroke, Milford Haven, Haverfordwest and 1 more

4.8

★★★★★ Excellent

1,245 reviews across 5 offices and 4 platforms

fbm.co.uk

FBM Estate Agents has five offices, in Pembroke (two offices), Milford Haven, Haverfordwest and Tenby (Wales). Together they have 1,245 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.7 / 5

860

Reviews on Google

All 5 offices

Facebook logo

4.5 / 5

72

Reviews on Facebook

All 5 offices

Yell logo

5.0 / 5

5

Reviews on Yell

All 5 offices

View Agents logo

4.9 / 5

308

Reviews on View Agents

All 5 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

FBM Estate Agents's five offices, most reviewed first. Each has its own page.

Latest reviews from every FBM Estate Agents office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I had Rebecca showing us around, lovely and friendly, didn't rush us, gave us loads of information, just a lovely experience overall

Lilly · 8 October 2026 · FBM Pembroke

5/5

Google

Excellent helpful friendly team always available to assist with any query - thank you

Rob · 7 October 2026 · FBM Milford Haven

5/5

Google

I recently needed to put my parents' property on the market due to my mother now living at a residential care home, and decided that I would contact FBM in Milford Haven for advice on how to proceed. Kaley and the team guided me through the whole process from the start through to the completion of the sale. There was always someone available to help with any queries I had along the way and nothing was too much trouble for them. I can highly recommend the FBM Milford Haven team to anyone selling a property, particularly those with no previous experience of doing so like myself.

Simon · 7 October 2026 · FBM Milford Haven

5/5

Google

It was great to meet Donna, after numerous telephone conservations. Donna, is so approachable, and we are sure a really positive asset to the team, at FBM Pembroke. Donna, goes the extra mile for clients, and I am sure the staff too. Thank you, Donna for all you support, we do appreciate all your help and time.

Jackie · 6 October 2026 · FBM Pembroke

5/5

Google

Meghan was incredibly helpful and efficient. It was nice to deal with a younger person who has old fashioned values

Alan · 6 October 2026 · FBM Pembroke

4/5

Google

Adam showed us around a property, he was polite and attentive and did not rush us so we could have a thorough look around.

Kerry · 4 October 2026 · FBM Haverfordwest

Agent replied · 6 October 2026

Thank you for taking the time to leave such lovely feedback Kerry. It’s wonderful to hear that you had such a relaxed and thorough viewing with Adam. Giving our clients the time and space to properly explore a property is really important, so we’re pleased that this came across during your appointment. We’ll make sure Adam sees your kind words - thank you for choosing FBM! 🏡

5/5

Google

Extremely pleased with the viewing, Leigh was early for my appointment which gave me a couple more minutes inside the house, after making this viewing possible due to the many appointments they have. I can't say thank you enough to FBM for making this all possible when at the beginning of the week it looked like it wasn't going to happen. Leigh was very knowledgeable about the building and it's surrounding area also. Thank you FBM.

Martin · 3 October 2026 · FBM Tenby

Agent replied · 6 October 2026

Thank you so much for such a lovely review Martin! 💜 We’re delighted that Leigh was able to make your property viewing possible, especially with the limited availability earlier in the week. It’s fantastic to hear that his knowledge of the property, building and surrounding area helped make your viewing such a positive experience. We really appreciate your kind words about Leigh and the team at FBM, and we’ll be sure to pass your feedback on to him. Thank you for choosing FBM, and we wish you all the very best with your property search! 🏡

5/5

Google

Amy was very approachable and kind during the whole process of buying our new home. Can’t fault her for being so understanding and working efficiently always! Thank you so much 😊 …

Gemma · 1 October 2026 · FBM Milford Haven

Agent replied · 6 October 2026

Thank you for your lovely words Gemma! It’s wonderful to hear that Amy made the process of buying your new home feel so positive and straightforward. Her kindness, understanding and efficient approach are exactly what we want our clients to experience throughout their journey. We’ll make sure Amy sees your lovely feedback. Thank you for choosing FBM, and congratulations on your new home! 🏡💜

5/5

Google

Great experience with FBM who always had my best interests at heart & were consistent in their communication & service. Amy, Donna & Amberley were fantastic at securing me a buyer & chasing solicitors & conveyancers when things slowed down. Highly recommend

Lucy · 29 September 2026 · FBM Milford Haven

Agent replied · 6 October 2026

Thank you so much Lucy, for such a lovely review. We’re especially pleased to hear that you felt your best interests were always at the heart of our service. Selling a property can be a long process, particularly when things slow down with solicitors and conveyancers, so it means a lot to hear that Donna, Amberley and Amy kept communication consistent and continued to chase things through for you. We’ll be sure to share your kind words with the team. Thank you for trusting FBM with your sale, and congratulations on securing your buyer! 🏡

5/5

Google

We had a few back to back viewings with Adam this week. He is professional, efficient, friendly, and had done his homework on each property meaning all questions we had were answered fully. Faultless. Thanks Adam.

Anna · 26 September 2026 · FBM Haverfordwest

Agent replied · 30 September 2026

Thank you so much for taking the time to leave such a fantastic review Anna - and for your kind words about Adam! We’re delighted to hear that your experience with your recent property viewings was so positive. It’s particularly lovely to hear that Adam's preparation and knowledge of each property meant he could answer all of your questions fully. We know how important it is when viewing properties to have an agent who has taken the time to understand the details and can provide helpful, accurate information on the day. We’ll be sure to pass your comments on to Adam - we’re sure he’ll really appreciate knowing that his preparation and approach made such a positive impression. Thank you again for choosing FBM and for taking the time to share your experience. 😊

5/5

Google

Viewing, help and knowledge of property was great. Leigh went out of his way to locate keys to view the apartment. Courteous and respectful

Julie · 23 September 2026 · FBM Tenby

Agent replied · 30 September 2026

Thank you so much for taking the time to leave such a lovely review Julie! We’re really pleased to hear that you had a positive experience with Leigh when viewing the apartment. It’s fantastic to hear that his knowledge of the property was helpful and that he went out of his way to locate the keys so you could go ahead with your viewing. We’ll make sure your kind words are passed on to Leigh, particularly your comments about how courteous and respectful he was. Thank you again for choosing FBM and for taking the time to share your experience with us. 😊

1/5

Google

The agent we met didn't introduce herself when we arrived for viewing. After viewing didn't ask us for any feedback. We found this very unprofessional.

Huw · 23 September 2026 · FBM Pembroke

Agent replied · 30 September 2026

Thank you for taking the time to share your feedback Huw. We’re genuinely sorry to hear that your experience at the property viewing did not meet the standard of service we expect to provide. Your comments have been taken on board and will be shared with the relevant team so we can ensure our approach to property viewings is consistent and professional across our offices. We appreciate you bringing this to our attention, as feedback like this helps us identify where we can improve our customer service. Thank you again for your honest feedback, and we’re sorry that we fell short on this occasion.

1/5

Google

The agent we met didn't introduce herself when we arrived for viewing. After viewing didn't ask us for any feedback. We found this very unprofessional.

Huw · 22 September 2026 · FBM Residential Lettings

Agent replied · 30 September 2026

Thank you for taking the time to share your feedback Huw. We’re genuinely sorry to hear that your experience at the property viewing did not meet the standard of service we expect to provide. Your comments have been taken on board and will be shared with the relevant team so we can ensure our approach to property viewings is consistent and professional across our offices. We appreciate you bringing this to our attention, as feedback like this helps us identify where we can improve our customer service. Thank you again for your honest feedback, and we’re sorry that we fell short on this occasion.

5/5

Google

Excellent service from the team at Haverfordwest during a purchase. I cannot express how grateful I am for the help and the way they went above and beyond especially Adam Jones. I would not hesitate in recommending FBM or use them again in the future. Best estate agents in Pembrokeshire by far ⭐️⭐️⭐️⭐️⭐️

Andrew · 17 September 2026 · FBM Haverfordwest

Agent replied · 19 September 2026

Thank you so much for taking the time to leave such a lovely review Andrew! ⭐️ It’s especially lovely to hear how much Adam and the Haverfordwest team helped you throughout your purchase. We’ll definitely be passing your kind words on to Adam - he’ll be so pleased to know that his support made such a difference. Buying a property can be a stressful process, so knowing that you felt supported and that the team went above and beyond really means a lot to us. Thank you for choosing FBM and for recommending us - we’d be delighted to help you again in the future! 🏡

5/5

Google

Lheyton was nothing short of excellent in helping my family look for a suitable property. Professional, great communication and personal. He understood exactly what we wanted and was a real breath of fresh air. Nothing was too much trouble. Highly recommend him.

Adrian · 12 September 2026 · FBM Pembroke

Agent replied · 21 September 2026

Thank you so much for your fantastic review! 😊 We’re delighted to hear that Lheyton provided such a professional and personal service while helping your family find the right property. At FBM, we pride ourselves on taking the time to understand exactly what our clients are looking for and making the property search as smooth as possible. It’s wonderful to hear that Lheyton’s communication and attention to your needs made such a positive difference. We really appreciate your kind words and recommendation, and we hope you and your family are very happy in your new home! 🏡

5/5

Google

Rating only, no written review.

Linda · 12 September 2026 · FBM Milford Haven

4/5

Google

We would like to thank Isabella for her patience in waiting for us. We had a nightmare journey from Rosebush due to main road closure and diversions we would never like to do again!!! We telephoned the office to let Isabella know we would be running late and when we arrived she made us feel welcome.

Jocelyn · 11 September 2026 · FBM Tenby

Agent replied · 21 September 2026

Thank you so much for your lovely review! 😊 We’re delighted to hear that Bella made you feel so welcome, especially after such a difficult journey from Rosebush. We completely understand how frustrating road closures and diversions can be! At FBM, we always aim to make every property experience as smooth and welcoming as possible, and it’s wonderful to hear that Bella was able to put you at ease. We really appreciate you taking the time to share your experience and wish you all the very best with your property journey in Pembrokeshire! 🏡

4/5

Google

Adam was very friendly and welcoming as we late due to road closure. He was happy to still show us around even though on a time constraint. Questions we raised he was able to help with.

Jocelyn · 11 September 2026 · FBM Haverfordwest

Agent replied · 19 September 2026

Thank you for taking the time to leave us a review Jocelyn! 😊 We’re so pleased to hear that Adam was able to accommodate you despite the road closure and the delay to your viewing. It’s also great to hear that he was able to answer your questions and help you get the most from your time at the property. We’ll be sure to pass your lovely feedback on to Adam - thank you again! 🏡

5/5

Google

Rebecca Laugharne

Sky · 9 September 2026 · FBM Pembroke

5/5

Google

We met Kaley for a property viewing. We were greeted warmly and instantly put at ease. Kaley was well informed about the property and we really didn't feel that there was any question we couldn't ask. Although this property wasn't right for us, we look forward to dealing with Kaley and all at the Milford Haven branch of FBM in the future.

Melinda · 6 September 2026 · FBM Milford Haven

Agent replied · 8 September 2026

Thank you so much for your lovely review Melinda! It’s wonderful to hear that Kaley made you feel so welcome and at ease during your property viewing. We believe viewings should be a comfortable experience where you can ask questions openly and get honest, knowledgeable answers, so it’s fantastic to know that came across. While this particular property wasn’t quite the right fit, we’re delighted that you’re looking forward to dealing with Kaley and the team at our Milford Haven office in the future. 🏡 We’ll be sure to pass your kind words on to Kaley. Thank you for choosing FBM for your property search, and we look forward to helping you find the right home! 💚

5/5

Google

We have dealt with Kaley and Leanne over a number of years and they have helped us with both buying and selling. They are friendly and very helpful. And also very knowledgeable regarding the area. FBM are definitely my first choice of agent when buying or selling a property.

Peter · 6 September 2026 · FBM Milford Haven

Agent replied · 22 August 2026

Thank you so much for your kind review Peter! We’re delighted to hear you had such a positive experience with the Milford team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

After very little was happening with my original estate agent, I decided to change to FBM. After explaining what I was looking for and discovering what they could offer, I made an appointment for Kaley Yeomans to visit my property. Kaley arrived, punctually, at my home to discuss instructions and take photos etc. All went smoothly and I expected it to take a couple of days before receiving an update to say my home was ready to be advertised. However, around noon the following day, my property went live online, complete with great photos, a charming video reel and a virtual tour of each room.. All in less than 24 hours! Within an hour of going live, someone made an appointment to view, followed by 3 more during the next couple of hours. Kaley is brilliant at what she does and is a huge asset to FBM. She is very professional, efficient and knowledgeable, yet at the same time friendly and approachable. This girl works hard, quickly and gets results ! Highly recommended!

C · 6 September 2026 · FBM Milford Haven

Agent replied · 8 September 2026

Wow, thank you so much for such a fantastic and detailed review! ⭐ We’re absolutely delighted that you made the decision to switch to us and that your experience with Kaley and the team has been so positive from the very beginning. Getting your property professionally marketed and making sure it stands out online is incredibly important, so we’re thrilled that you were so impressed with the photography, video reel and virtual tour.🏡 Your kind words about Kaley mean so much. Her professionalism, knowledge and genuinely approachable nature are exactly what we value, and we’ll be sure to share your feedback with her. It’s wonderful to hear that her hard work helped get your property noticed and generated results so quickly. Thank you again for putting your trust in FBM and for recommending us. We’re so pleased to have you with us and wish you every success with your sale! 💚

5/5

Google

Charlotte was very knowledgeable about the property and very professional in her dealings with my viewing

Gaynor · 5 September 2026 · FBM Tenby

Agent replied · 7 September 2026

Thank you for taking the time to leave us such lovely feedback! It’s great to hear that Charlotte was knowledgeable about the property and made your viewing a professional and positive experience. We’ll be sure to pass your kind words on to Charlotte. Thank you for choosing FBM to help with your property search, and we hope to see you again soon! 🏡

5/5

Google

Bella was very knowledgeable about the properties we were shown . Very friendly great customer service 👍

Suzanne · 3 September 2026 · FBM Haverfordwest

Agent replied · 7 September 2026

Thank you so much for your lovely feedback Suzanne! 😊 We’re really pleased to hear that Bella was able to provide such a friendly and helpful experience while showing you around the properties. Having good knowledge of the properties and being on hand to answer questions is such an important part of the viewing experience, so it’s fantastic to hear that Bella made such a positive impression. We’ll be sure to pass your kind words on to her! 🏡 Thank you for choosing FBM, and we wish you all the best with your property search! 💚

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Questions about FBM Estate Agents

How many reviews does FBM Estate Agents have?

FBM Estate Agents has 1,245 reviews across its five offices, rated 4.8 out of 5 overall: 860 on Google, 72 on Facebook, 5 on Yell, 308 on View Agents.

Which FBM Estate Agents office has the most reviews?

FBM Pembroke has the most, with 344 reviews rated 4.7 out of 5, followed by FBM Residential Lettings with 270.

Where are the FBM Estate Agents offices?

The five FBM Estate Agents offices, by town:

What do sellers say about FBM Estate Agents?

58 reviews from sellers, rated 4.8 out of 5 on average. For example, Josephine wrote: "I’m absolutely blown away by the service so far. The team at FBM have been fabulous from start to finish. They’ve been professional, friendly and always on ..."

What do buyers say about FBM Estate Agents?

245 reviews from buyers, rated 4.9 out of 5 on average. For example, Sèamus wrote: "I moved to Haverfordwest 2 years ago from Birmingham. My Parents decided to downsize and move from Birmingham to be near me. I registered with all all estate in ..."

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