Trusted Agent profile
★★★★★
1,081 reviews across 2 offices and 3 platforms
Equity has two offices, all in Enfield. Together they have 1,081 reviews on three platforms, rated 4.0 out of 5 overall.
409
Reviews on Google
All 2 offices
29
Reviews on Facebook
All 2 offices
643
Reviews on Trustpilot
All 2 offices
Equity's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleEquity estate agents have been brilliant from start to finish. I’ve dealt with their sales team and lettings team and can’t fault them. Saby and Stanley from the lettings team have been super helpful and proactive, ringing me with regular updates. I never had to chase and was confident they were working hard throughout. Really appreciate everything they’ve done to sort everything out for me, during quite a stressful time. Thank you!
5/5
TrustpilotWe are very pleased with Jamie and the…
We are very pleased with Jamie and the rest of the agency as they are very helpful and supportive during this long process.
1/5
GoogleNon professional way to deal with costumers
5/5
GoogleHelen from Equity is the best. She is open and honest and always makes sure she replies promptly to any emails or calls. She helped push through our sale and purchase even though we were purchasing via another agent she still made sure the chain kept moving and answered questions for us and was very helpful
5/5
GoogleSo so glad I got equity to sell my flat ..they are absolutely amazing, on point, straight forward no messing about would recommend 100%..thanks Kyrie
5/5
GoogleWe recently bought a house through Equity. It was a smooth process with regular communication throughout. Special thanks to Kyri, Darren and Helen for all of your help.
1/5
GoogleUnprofessional is an understatement. We had a viewing for house in Enfield on a Saturday afternoon for which we had travelled an hour to get to. The owner of the house had taken the house off the market on Thursday and informed Equity. Equity didn’t bother to let us know, and when we turned up at the house and then called them to find out what was going on their response was “We called you yesterday”. We then noticed we had 1 missed call, but no voicemail, no messages, no subsequent attempts at a follow up. Not even the decency to apologise. I would avoid using them at all costs
5/5
TrustpilotJamie has been very professional & even…
Jamie has been very professional & even rang me to let me know that he will be 5 mins late for the viewing. He has continued to reply to my emails quickly & is making the purchase of my property run very smoothly so far.
5/5
TrustpilotMatthew and Alfie.. proper agents
Matthew and Alfie are both top agents. Always deliver knows their stuff would highly recommend. Will always deal with Matt and Alfie.. top boys top agents
5/5
TrustpilotRubina
I have been looking to rent for the past 3 years and been unsuccessful. I have tried many different agencies but when I called Equity Estate Agents, they were very helpful throughout the process. I am happily moving into my property today. Naz has helped me throughout the process, with referencing, submitting change of address to Housing Benefit. Thank you for all the team, especially Naz
5/5
TrustpilotVery good agents
Very good agents. Kept me informed and up to date with everything. Great estate agency, and had good communication from when offer was accepted until everything was completed. Helen was very helpful and moved things along nicely.
5/5
TrustpilotProperty purchase
Alfie was very helpful throughout the process. Very good sevice
5/5
TrustpilotExellent service
Exellent service , helpfull , correct information escpecially Alfie he gave us all information we needed and that help us to make decision very easy
5/5
TrustpilotPurchasing a property
I am in the process of purchasing a property. My estate agent was Jamie. He has excellent communication skills He was very knowledgeable about the properties on sale and was very prompt in responding to questions that I was concerned about. Equity is lucky to have a person like Jamie working for the company
5/5
TrustpilotDarren and his team were absolutely…
Darren and his team were absolutely brilliant helping us sell our property. Always on hand and taking the stress out of the process. We recommend them unreservedly.
5/5
TrustpilotAlfie Chapman from equity estate agent…
Alfie Chapman from equity estate agent made me feel comfortable in my search for a property.After showing me a host of properties he ensured all information I needed in my search and preferences was taken into account went above his role in granting me viewings at short notice.A modern day professional and an assert to his organisation
1/5
TrustpilotProperty Lettings
We gave our property to this company and gave them all necessary paperwork including the registering the Landlard with the Council and although we completed one year of the tenancy with the rental monies coming a few days later then the tenancy date on monthly basis with batch payments made overnight which meant that we got the money next following date after the payment invoice was sent via email.When we had completed the one full year, coming to the next extension, we agreed with the tenants approval the we would increase the rent and they sent us the new Terms and Conditions of business. This documents which read and reviewed found that the small prints states conditions such as if we has to sell during the tenancy period, they would take a 6% of the selling cost even if we did not use them which was unacceptable to us.We stated that we would like to take our property back. Now this situation not only coursed us unnecessary hassle but the conversation with the management staff was not only rude and unprofessional but was told that they would communicate with the tenant and advice not to move out of the property until legal action is taken by the landlord. Although they denied the conversation, but this is what had happen as stated.They served the Notice to the Tenant giving them two months notice. After the expiry we took one year to apply for the Count for Possession Order and Apply for Bailiff Warrant. Although the tenant had continued the pay the rent and had to pay for all the Court costs, this would have been all unnecessary with me giving the Management an offer of taking the tenant under our management with giving a percentage as introduction fee which they refused and would not allow us to negotiate until we were had received call to say that the tenant was moving out. Again the process that they carried out the post inspection after the tenant had moved out and it took following week for us to receive the report. we found that upon our own inspection the damage caused by the tenant was missed out on the report.When it came to Rent deposit we found that the tenant had paid the agent the court cost which they had kept for some period without passing to us. They also had to try and negotiate with the tent deposit paid which we claimed and not sure who they had been representing. We also found that when we went to collect the key for the property, the cold reception given us was unprofessional and quarried about the second set of keys they stated that they will forward it. After few days, they returned the keys but they looked like a new set was cut and not the original that we had provided them.We lost one year of the rent increase of 1200 ponds with this company and all the unnecessary time lost for us to recover our property.WE WOULD NEVER RECOMMEND THIS COMPANY OR TRUST THEM TO MANAGE ANY OUR PROPERTY AGAIN.WE ARE GOING TO PUT OUR COMPLAINT TO THE OMBUDSMAN TO CHECK THIS COMPANY'S OPERATING THIER BUSINESS.
5/5
GoogleExtremely helpful with enquiries and had no issues organising a property with them Special thanks to Stanley and Saby
5/5
GoogleSaby was great in getting me a tenant for my flat. Made the process seamless.
5/5
GoogleVery good experience. Smooth and easy process. Thank you to Saby for all of her help and quick responses throughout. And thank you to Naz for finalising the process. Would recommend.
5/5
GoogleMy experience with equity has been amazing, quick and smooth. The beginning I spoke to Saby who has been so helpful and updated me with everything I needed to know or sort out! At the end I met the lovely Naz who helped complete the final stages! Great team work
5/5
GoogleI have received excellent service from the Equity Estate Agent. The staff especially Ms. Saby Osman and Mr. Stanley Chamberlain were very helpful whilst they had my property on their books and finding tenants for me. I was alway kept informed every step of the way until they found decent tenants for my property. These two individuals come highly recommended to any landlord trying to let their properties. I have received a 5 star service from them.
5/5
TrustpilotGreat Support
Very friendly and helpful support during the selling process . Easy to contact and discuss any issues. Many thanks .
5/5
TrustpilotThe team at equity were friendly and…
The team at equity were friendly and professional. Great photos and portfolio of our property was put on websites. Excellent correspondence and updates always. Once our property was under offer they would keep us informed of progess and liase between buyer and seller . I would highly recommend them
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Equity and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
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Hertford Road has the most, with 568 reviews rated 3.4 out of 5, followed by Estate Agents with 523.
The two Equity offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, London.
