5/5
TrustpilotAmazing customer service
Trusted Agent profile
Equity estate agents in Enfield
★★★★★
1,080 reviews across 2 offices and 3 platforms
Equity has two offices, all in Enfield. Together they have 1,080 reviews on three platforms, rated 4.0 out of 5 overall.
409
Reviews on Google
All 2 offices
29
Reviews on Facebook
All 2 offices
642
Reviews on Trustpilot
All 2 offices
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Our offices
Equity's two offices, most reviewed first. Each has its own page.
Awards
Industry awards
Equity and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Sales, London
Source: EA Masters winners lists, as published, linked by year.
Latest reviews from every Equity office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotDarren in progressions
Darren was professional to a tee, with a 'can-do' attitude. He was supportive, delivering on his promises daily. Darren held my hand throughout the whole home buying and selling process, understanding my needs, anxieties and concerns and meeting me right where I was each and every time. His customer centric focus provided me with an experience that was second to none. I would wholeheartedly recommend Darren at Equity to anyone buying or selling their home. He is a top man who knows his stuff and applies it with heart, grace and a willingness to serve.
5/5
TrustpilotI cannot recommend Darren enough
I cannot recommend Darren enough! From the minute we had an offer on our property, Darren was on the case, providing us with regular updates on the progress of the sale, being the point of contact between ourselves, the buyer, the multiple chain, the chains estate agents etc etc! Darren made the selling process as smooth as it could have been and we’re super grateful. Thank you!
5/5
TrustpilotDarren was always quick to respond to…
Darren was always quick to respond to queries and ensured a constant dialogue between us, our buyers, the conveyancers involved and our seller's estate agent. He chased all the parties involved to facilitate rapid progress of the process. This helped our chain complete in a very quick time with minimal fuss. An all-round top bloke!
5/5
TrustpilotHuge shout out to Darren!
Our family friend referred us to Equity Estate Agents to help sell out flat and I’ve been amazed by the time and effort the team have given me. The valuation process was quick and seamless, with superb photos taken of our flat which enabled us to have an agreed offer within a week of it being advertised.Since then I’ve been dealing with Darren whose service has been absolutely flawless. He has kept in regular contact with me throughout the the sales process, guiding me through the complexities of a chain, providing advice and support where needed. Darren has gone out of his way to follow up with several parties (we were 4 properties in one chain) to find out how things were progressing when we needed clarity.Without Darren’s help, I think I would have given up but everything has worked out. Thanks so much for everything Darren!
1/5
GoogleVery rude staff probably they given themselves them stars stay away ftom Them
Agent replied · 23 October 2024
We are sorry that you have felt the need to leave this review. Please kindly note that reviews should only be left by genuine customers. You were asked not to park in our private car park, which was blocking our fire exit, whilst you carried out your shopping in the supermarket next door. There are numerous signs making people aware that the car park is for customer use only and you were not happy at being asked to move your car. We have reported this to Google as this is not a genuine review.
1/5
GoogleI am updating this review on 21.07.2024, as I have more to tell. My experience with Equity Enfield Highway has been nothing short of a nightmare. Let me lay it out for you. Back in 2021, I discovered that one of their tenants was fraudulently claiming benefits while residing in Nigeria. Despite being aware of this, Equity did little to address the situation. I was left to foot the bill for solicitor fees and court fees to evict the tenant, as their staff displayed a shocking lack of legal knowledge on tenant eviction procedures. After much struggle and personal effort, I managed to evict the tenants on my own. Throughout this ordeal, the staff at Equity were not only unhelpful but downright rude. My complaints regarding race and prejudice were brushed off without any meaningful investigation. Finally, on 14 February 2024, I obtained a CCJ against all three tenants who had been living in the house. However, this victory came at a considerable cost - a conservative estimate of £5,087.11, and that's not even including solicitor fees and legal expenses which will now be pursued. I endured over three years of sheer hell dealing with Equity. Their incompetence, lack of empathy, and disregard for their clients' concerns are utterly appalling. I refuse to let their estate agents escape accountability. Consider this review a warning - steer clear of Equity unless you're prepared for a world of frustration and disappointment. I wish to add that Androulla, who dealt with the matters, offered zero customer service throughout this ordeal.NegativeProfessionalism, Value
5/5
GoogleGreat estate and letting agents. Been using Equity for years and they are very professional indeed. Would highly recommend
5/5
TrustpilotDear Darren!
Dear Darren!I want to express my sincere gratitude for your exceptional assistance during my home purchase. Your guidance and support were invaluable, especially in coordinating everything with the solicitor . Your professionalism and dedication made the entire process much easier and more enjoyable.Thank you so much!
5/5
TrustpilotVery professional service
Equity demonstrated good knowledge of the local market, secured an offer at the first viewing and provided excellent customer service, including clear communications and updates, throughout the process.
1/5
TrustpilotMy experience with Equity Estate Agent Enfield Highway
I am updating this review on 21.07.2024, as I have more to tell. My experience with Equity Enfield Highway has been nothing short of a nightmare. Let me lay it out for you.Back in 2021, I discovered that one of their tenants was fraudulently claiming benefits while residing in Nigeria. Despite being aware of this, Equity did little to address the situation. I was left to foot the bill for solicitor fees and court fees to evict the tenant, as their staff displayed a shocking lack of legal knowledge on tenant eviction procedures.After much struggle and personal effort, I managed to evict the tenants on my own. Throughout this ordeal, the staff at Equity were not only unhelpful but downright rude. My complaints regarding race and prejudice were brushed off without any meaningful investigation.Finally, on 14 February 2024, I obtained a CCJ against all three tenants who had been living in the house. However, this victory came at a considerable cost - a conservative estimate of £5,087.11, and that's not even including solicitor fees and legal expenses which will now be pursued.I endured over three years of sheer hell dealing with Equity. Their incompetence, lack of empathy, and disregard for their clients' concerns are utterly appalling. I refuse to let their estate agents escape accountability. Consider this review a warning - steer clear of Equity unless you're prepared for a world of frustration and disappointment.I wish to add that Androulla, who dealt with the matters, offered zero customer service throughout this ordeal.
5/5
TrustpilotExcellent Estate Agents
Darren and the team at Equity Estate Agents went above and beyond to get our purchase completed. It was an extremely tricky situation with lots of hurdles to overcome. Darren didn't give up and gave a lot of his own time to get it over the line. If it wasn't for the additional time and effort Darren personally put in then I'm quite sure it wouldn't have happened. Everyone at the agency are extremely professional, friendly, polite and care about their clients and their sales. They were with me from the beginning to the end and I never felt alone on the journey. If you want to sell or buy a property, I would highly recommend using Equity Estate Agents as they are extremely reliable and won't let you down.
5/5
GoogleThe lettings team at Equity, in particular Stanley, were very professional at all times and very patient and understanding of my needs and went the extra mile to get me into the property so I am really pleased and grateful for all the effort and patience that was demonstrated.
5/5
TrustpilotFirst home purchase
We have just purchased our first home with Equity who could not have made a potentially daunting and new experience a smoother process! In fact, they have been the most helpful touchstone in our journey, even when considering our broker and solicitors. We first met Jamie on the viewing open day when he showed us around the property and he has remained in touch with us ever since being only a phone call away for any query. We have just completed and couldn't be more thankful to him and Equity as a whole.
5/5
GoogleI had a very good experience with them. They did exactly what they said they would and always kept me updated with progress. Kyrie was very supportive throughout the sale. This is on behalf of Josephine Erokwu.
5/5
GoogleSaby and Stanley did an amazing job helping me find suitable tenants and a smooth completion in letting my property. Thanks again guys
5/5
GoogleI would like to say a big big big big thank you to Lucas, Saby and naz for your help and patience. Thank you for helping me find a property. At equity, all staffs and very well mannered, polite and efficient in what they do.
5/5
GoogleWe have dealt with a few people within Equity over the last couple of months who have gone the extra mile to assist us. Androulla who has been tirelessly assisting with tenant issues unrelated to Equity or their management of the property. Mark who supported us from the first contact call with sound advice. Saby who conducted thorough background checks with the new tenants and finalising the tenancy agreement in the most efficient way. Kyri for assisting with the licencing side of things. Thank you all for your professionalism and support. We are looking forward to a long business relationship with your company and highly recommend you to anyone who is currently a landlord new or experienced.
5/5
TrustpilotThe letting team are so kind and…
The letting team are so kind and patience. I’m so happy with their service. I had a lovely flat to rent thanks to the help of one man he is in the legal team and a manager so sorry I forgot your name and Lucas I really appreciate your help. Lucas is really a nice guy and very professional.
5/5
TrustpilotFirst home purchase
Darren, Helen & Mark provided a very professional and efficient job. We have moved in with no hiccups. Thank you for your help!
5/5
TrustpilotSelling a property
We sold our property with Equity, everything went smoothly from start to finish. Daren & the team were very professional & always there to help if we had any questions. We would highly recommend Equity.
5/5
GoogleOutstanding service from Jamie, I urge all to seek him out and deal with him directly. My wife and I were in a stressful hunt for our first property, and boy do we wish we had dealt with this firm at first. After countless dangling of carrot sticks from other agents.. being tossed into mortgage races.. bids and poor communication from other agents, this firm and particularly Jamie made it a dream come true for us. From last minute viewings to being readily available to answer calls and advice Jamie was a pleasure to deal with. He took away the stigma of 'not trusting agents' right away and even after securing a property was readily available for advice. A credit to Equity estate agents on hertford road, please please pass on my many thanks!!
5/5
TrustpilotThe team were the star of the show
The team were the star of the show. Tons of thanks to Jamie, Darren & Hellen!!! We finally got what we wanted.You guys were so organised, professional and friendly. 🤩
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Equity
Which Equity office has the most reviews?
Hertford Road has the most, with 567 reviews rated 3.4 out of 5, followed by Estate Agents with 523.
Where are the Equity offices?
The two Equity offices, by town:
- Estate Agents: 64 Church Street, Enfield, EN2 6AX
- Hertford Road: 213-217 Hertford Road, Enfield, EN3 5JH, EN3 5JH
Has Equity won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, London.
