Trusted Agent profile · County Durham
★★★★★
621 reviews across 3 offices and 3 platforms
Dowen has three offices, in Durham City, Bishop Auckland and Sedgefield (County Durham). Together they have 621 reviews on three platforms, rated 4.7 out of 5 overall.
566
Reviews on Google
All 3 offices
2
Reviews on The Trusted Agent
All 3 offices
53
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Dowen's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDealing with Mandy in sales was an excellent experience, she was always available and provided an excellent service. Highly recommended.
Syed. Thank you for your wonderful review. Denis Dowen - Managing Director
5/5
GoogleWe have recently purchased a property from Dowen, and they were very helpful during this process, especially when things had stalled, they contacted the seller and urged her to contact her solicitor.
Thank you for your review Farrah. Denis Dowen - Managing Director
5/5
GoogleDawn and Dowen were excellent at every stage of the process, from making initial arrangements to picking up the keys to answering our questions after we moved in - very friendly to deal with too.
5/5
GoogleWould definitely reiterate the positive comments already posted regarding Mandy. She was a huge help during the process, highly professional and every query we had regarding our sale was answered. Very helpful and would definitely recommend! Thank you!!
Chris. Thank you for taking the time to write your excellent 5 STAR REVIEW. I’m delighted to see that we lived up to our commitment to the delivery of great customer service. Denis Dowen - Managing Director
5/5
GoogleAnother tenant found by Dawn within a week of the property becoming available for rent. Very professional lady and prospective tenants carefully vetted and selected in line with my requirements. Painless process from start to finish. Thanks again Dawn.
Stephen. Thank you for this review. Dawn is delighted. Your custom is warmly appreciated. Denis Dowen - Managing Director
1/5
GoogleIN RESPONSE TO COMMENTS: There would have been no overcrowding issue, the property wasn't that small. I explained on the phone that he was part-time. And I did not say self-employed or that he was employed for only few months. Never said that. I said he was working from home had a remote contract. He still has a contract. The salary and savings were 2 1/2 times the monthly rent for the property so more than ok by standards. Please tell the truth. Using words like "confessed" and "admitted" for things were were clear about BEFORE we viewed the property is just further testimony that you're not decent people to do business with. I understand you are doing your job but being rude and derogatory about it is uncalled for. I guess it's a subjective thing after all, but in my opinion, you have zero people skills. Because of my viewing other properties, I can effectively compare. If I could give zero, I would. If you are looking to rent, please avoid Dowen. Unless you like feeling judged and are into rude estate agents. Where is the humanity in this business? Had a house viewing today. Dawn Teggert was showing us around and she could not be less enthusiastic if she were paid a million pounds to be. There is really something wrong with this woman and I have seen other commenters with similiar experiences. She was also almost half an hour late to the viewing. Picked up the wrong keys, she says. If you want to judge based on "professionalism" maybe try being professional yourself, love. She then stayed downstairs the entire time, not really showing us around. I don't know if it's the done thing at Dowen but no other estate agent has been this rude and stand offish. On the contrary, they've been so lovely, talkative and helpful. We could afford the rent. We are clearly earning what seems like the standard 2 1/2 x the monthly rent but she was very reluctant to cede to that, asking us for ever more personal information such as how much savings we had that, in hindsight. I should NOT have answered. I don't think she had a right to our life story and financial history. Really judgemental and rude. I'll say it again: if you're a prospective tenant and you want to have a positive experience, please avoid.
Response From Dowen Durham We are disappointed to read your complaint and respond as follows Firstly we apologise for the key mix up. Our accompanied viewer took the wrong keys, called the branch when she realised her mistake, resulting in Lettings Portfolio Manager, Dawn Teggert coming immediately to the property Dawn says I was polite, as I always am. We chatted about the other 2 properties in the street, they were viewing that day, with different agents? I let them in the garden and said please feel free to look around up stairs ? As it was a tiny 2 bed tce, I remained downstairs, in order to not overcrowd the upstairs When I booked the viewing I was told she was relocating for a job and her partner is working as an accountant ? BUT at the viewing they confessed he was part time accountant in London (self employed only for few months, so no proof of earnings) and a low salary She admitted she has not yet secured a job in the area? I did ask if they had savings and if they would maybe pay 6 months upfront until she secured a full time job ? I also advised that this was all subject to me going back to the landlord and getting his approval. With the affordability issue and the lack of job references, I was correct to ask additional questions.This is what my landlord client would expect I was not at any point rude? My 5 Star feedback on this site, reflects the fact that my service is at the levels Dowen Estate Agents expect me to deliver
5/5
GoogleWe were new in this country and Dawn helped us in every way possible within her limits to rent the house we wanted and now we really love this house. Very professional, humble, kept everything simple and straightforward. Thank you Dawn for everything you did for us. Cheers.
5/5
GoogleDowens and particularly Mandy made the sale of our house a very simple and stress free period in our lives. We Took advantage of the all in price that was offered by Dowens, so we knew exactly how much we were going to pay. That helped with the overall process of moving home, something we hadn't done in 35 years, As you can imagine we were worried about everything lol. I'm not saying that I didn't experience stress, l did on a few occasions and sometimes a little frustrated too but after a call to Mandy things were sorted in no time at all and everything was in order and the sale went ahead at super speed. I cant thank Dowens and Mandy enough for getting us through it all. Consequently I would recommend Them Both without hesitation. Thank you so much. Bob and Brenda Vickers
Bob and Brenda. I’m was delighted to read your review. Thank you for taking the time to post. I’m so glad you we did you proud. Denis Dowen - Managing Director
5/5
GoogleAs a landlord not living locally I rely heavily on feedback from the property management agency. I have always found Dawn and the company to be very responsive to my requirements and to keep me informed in a timely manner when issues arise. I would not hesitate in recommending Dowen's to any landlords out there!
5/5
GoogleDowen were fantastic from start to finish of selling our house. Mandy was always on hand and quickly sorted any problems which had arisen. I would recommend them 100%
Thank you posting such a great review. A pleasure to read. Denis Dowen - Managing Director
1/5
GoogleAppalling treatment towards buyers. After having our offer accepted on a property with Dowens, 4 days later we were told that another buyer had outbid us and asked by Mandy Pledger whether we’d be putting in a counter offer. In this time, we had paid H2B administration fees, a surveyor, completed our mortgage application, instructed our solicitor and found tenants for our own property. We were incredibly accommodating towards the vendors and Dowens and confirmed that we were happy for them to keep the property on the market until the valuation by our Lender was completed. This was because the vendors had been messed around in the past and the sale had fallen through on multiple occasions. I'm now thinking that it was probably more to do with the unreasonable demands from Dowens and the vendor that the house is not selling. It’s very bad practice to be gazumping prospective buyers and playing them off each other in this manner and if the vendors were not happy with our offer, they should not have accepted it. We were told that Dowen Estate Agents "do not condone or encourage gazumping" but were also told on the phone by Mandy that the exact same thing happened earlier in the day with another one of the properties she was marketing. We will not be going anywhere near Dowen Estate Agents again in the search for our new home as they have no respect for prospective buyers.
Alex. I empathise with your situation. However, we must follow the instructions of the vendor, which could mean continuing to carry out viewings and present offers, after an offer has been accepted. Unlike in Scotland, in England once an offer is accepted, the vendor or the buyer, for that matter, can withdraw from the deal without compensation, paid to the injured party. We do not encourage gazumping and again stress, we are required to follow the instructions of the vendor. Denis Dowen - Managing Director
5/5
GoogleWe just sold our 4 bedroomed detached house through Dowen, Durham branch.Our property was markered well, we had lots of viewings with plenty of feedback on the property. Sally Crooks has been our sales negotiator She has kept us up to date on what's been happening on every viewing. She has lots of positive energy, great to speak with & sound knowledge of the industry. Thank you for all of your help.
Philip, it was a pleasure to read your review. Thank you for taking the time to post. Sally will be delighted. Denis Dowen - Managing Director
5/5
GoogleMandy Pledger was absolutely amazing. She facilitated a very speedy purchase of my current property. From the very outset she ensured that the process was smooth and her communication skills and attention to detail were second to none. She ensured that all parties involved in the process from solicitors, vendors and all parties within a vast chain were well informed and had a clear and focused agenda for time, communication and completion of sales/purchases. She went the extra mile (cliche I know) she stayed late on completion day and ensured I received the keys with minutes to spare before all solicitors went home for the day. I would of had to stay in hotel overnight. Thanks so much Mandy
Jassy, thank you for posting a fabulous review. Mandy is truly a star. Denis Dowen - Managing Director
5/5
GoogleJust purchased our first home using Dowen’s in Durham. Mandy managed the process from start to finish expertly, hassle free and was always on hand to answer any questions we needed from the sellers. Very polite and efficient, always felt updated. Thanks Mandy. David
David. Many thanks for taking the time to post an excellent review. Denis Dowen - Managing Director
5/5
GoogleHighly recommend this agency. I have used them as a tenant and now most recently as a landlord to let a property. We have always received excellent service from Dawn the lettings Manager. She and the other staff are exceptionally friendly. We also found the advice we were given by Dawn and the team to be very practical and helpful. Delighted to have rented out our property to lovely tenants and have the peace of mind that they have been fully vetted and all the legalities have been fully taken care of for us.
Amanda. Great for me to read your fabulous 5 Star Review. Thank you for taking the time to post and for being a valuable customer. Denis Dowen - Managing Director
5/5
GoogleFantastic service from the Durham branch of Dowen who dealt with the sale of my house. From the initial visit from John to value the house and discuss the sale, to the ongoing support from Mandy who was always on hand to answer any queries. Calls were returned promptly and I was made to feel like nothing was any trouble. Thank you for making the sale of my house as painless as possible, I can't recommend Dowen enough.
Cate. We appreciate you taking the time to post such an excellent review. Denis Dowen - Managing Director
5/5
GoogleDowen Durham branch sold my house in Oct 2018 after it had been on the market for less than three weeeks. Their service was very professional, efficient and friendly. I must thank Mandy especially as she was always helpful and knowledgeable when I needed information or advice. She kept me up to date on each phase of my sale and made the whole process a more pleasant experience. I have no hesitation in recommending Dowen Durham branch, you'll be dealing with experts!
5/5
GoogleJust purchased a new house and Dowens was one of the estate agents involved in the chain. They were friendly, approachable and professional. Sally, in particular, did a fantastic job in getting the sale to move along by liaising between the different parties and the solicitors. If it weren't for her, we would have been waiting much longer for the sale to go through and we're very thankful for all her hard work. We'll be contacting Dowens when we need to sell as we had a very positive experience with them.
Tony, it was a pleasure for me to read your review. I’m delighted that Team Dowen Durham provided you with the service levels we constantly strive for. Denis Dowen - Managing Director
5/5
GoogleFabulous service, one week to sell our bungalow. Thomas and Kelly were extremely helpful, professional and friendly.
5/5
GoogleWe couldn’t be happier with the fantastic service we’ve received. Great value for money, clear pricing from the outset and a full asking price offer in 10, yes 10, days!!!
Kirsty. Your review is a pleasure to receive. Thank you for taking the time to post and of course for choosing us as your agent and for being a valuable customer. Denis Dowen - Managing Director
5/5
GoogleGood service and advice from Kelly and Thomas. Always a friendly yet professional response on the phones and positive approach to buying the house. Helpful when needed and finding answers to my questions quickly and efficiently.
Hi Rachael, many thanks for your very kind comments. Thomas and Kelly are a young team, very keen and highly motivated. Both are a pleasure for me to work alomgside and part of our amazing Dowenamily. Denis Dowen - Managing Director
5/5
GoogleI am extremely pleased with serviced received from Thomas & Kelly in the Bishop Auckland branch as the property was sold virtually straight away! They have been very helpful in dealing with all aspects of my sale, very happy to recommend them to friends and family.
5/5
GoogleA great service, we paid up front and I was a bit worried but need not have been as Kelly and Thomas were very professional while also being friendly and approachable. They kept us well informed and up to date and after only two months I have accepted an offer. Many thanks
How kind of you to place a lovely review, Marion. Thomas and Kelly, will be delighted. Thank you. Denis Dowen - Managing Director
4/5
GoogleA very nice agents to deal with. The only problem was that they had to phone the vendor to gain information which delays the proceedings somewhat but maybe couldn't be helped. Overall a friendly team of 2 staff who were always polite and helpful.
Hi Lynn, thank you for taking the time to leave is this review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham City has the most, with 446 reviews rated 4.7 out of 5, followed by Bishop Auckland with 226.
The three Dowen offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham City won Gold.
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