Dowen estate agents in Durham City, Bishop Auckland and Sedgefield

★★★★★ 5/5

Google

First time using dowens bishop Auckland to purchase our house, the whole experience was made extremely easy and effortless with their amazing staff. Lisa was extremely helpful and efficient and made our experience extremely easy as first time buyers, a massive thank you to the whole team at Dowens especially Lisa

Phillip · 16 April 2023 · Dowen Bishop Auckland

★★★★★ 5/5

Google

Just wanted to say thank you to Lisa and Catherine who did an amazing job of helping my wife and I as first time buyers through our tense property purchase. I say tense, as at the top of our short chain we had someone buying a new build property, whose developers were awful not only to them by the sounds of things, but, also to everyone else in the chain. There were moments we feared the whole thing would collapse. Thankfully though, we made it through. Lisa and Catherine worked hard to keep things on track, kept us up-to-date and always responded to our emails quickly. If we were to ever sell up in the future I wouldn't hesitate to use Dowen.

P · 16 April 2023 · Dowen Bishop Auckland

★★★★★ 5/5

Google

I went to Dowens estate agents in search of our first home. I mainly dealt with Lisa who couldn’t have been more helpful. She really went above and beyond and made the whole process a more enjoyable experience. Customer service was second to none. I would definitely recommend and would use again. Thank you. 😊 …

Fiona · 16 April 2023 · Dowen Bishop Auckland

★★★★★ 5/5

Google

I found the staff at Dowens very friendly and also very professional. Thomas was very positive about the sale of my house right from the start and I was amazed at how quickly a buyer was found. The girls in the office, Lisa and Catherine were brilliant too, very helpful and pleasant and always kept me up to date with what was happening with the sale. I would definitely recommend Dowens to anyone.

Joan · 16 April 2023 · Dowen Bishop Auckland

★★★★★ 5/5

Google

without Lisa we would not have sold our home she was amazing nothing was too much trouble regular communication with updates which I appreciated it had been a nightmare rollercoaster ride couple of years in fact a total nightmare but when Lisa came on the scene she was so reassuring and positive kept my spirits up at a very difficult time

Margaret · 16 April 2023 · Dowen Bishop Auckland

★★★★★ 5/5

Google

We have recently bought our new home through Dowens at bishop Auckland branch. The service we received was superb. Lisa helped us through the whole process and was always there to support us. Making sure the whole process ran smoothly. Thank you to the whole team, you were great.

Lisa · 16 April 2023 · Dowen Bishop Auckland

★★★★★ 5/5

Google

Dowen Bishop Auckland are absolutely fantastic. From the moment Thomas came out to market our property to completion of our new home, the service has been first class. The team sold our house within a week, and have pulled out all the stops on a difficult (due to solicitors) journey to buying our new one! Catherine was particularly helpful in the earlier stages, helping with speeding up the process. More recently, Lisa has been amazing in understanding our needs and helping us to secure our home when it sometimes felt like it would never happen! We would not hesitate to use Dowen again in future, they are so friendly, helpful and kind. They make you feel like you are their only customer, responding quickly to calls and emails, and any strange requests from solicitors too. Thanks so much Dowen Bishop Auckland! 😊

Caroline · 16 April 2023 · Dowen Bishop Auckland

★★★★★ 5/5

Trustpilot

I’ve been renting off Dowen estate…

I’ve been renting off Dowen estate agents for 3 years , never had a problem, if you have a repair of any kind , they get in touch with whoever and with in a few hours , the problem is sorted . I can’t thank Caroline Ryan and her staff enough, for all the hard work they put in to keep us tenants happy . Once again thank you David Y

David · 9 February 2023 · Dowen Bishop Auckland

★★★★★ 1/5

Trustpilot

Really poor experience with Dowen

Really poor experience with Dowen, absolutely would not recommend. Rang to arrange a viewing of a property, and advised two separate members of staff my partner has an IVA and enquired if this would be a problem as we have a guarantor who is a home owner with great credit. Advised on both occasions with a guarantor we should be fine.Booked a day off work using my holidays to view the property, to be then advised upon application that we have been rejected because my partner has CCJ's. This is not even true, my partner does not have a single CCJ but Liz from the Peterlee felt it was appropriate to speak down to him - I was unaware having a CCJ made you a second grade citizen? Her lack of empathy, and snappy unhelpful tone was appalling. After trying to explain several times to Liz and her continuing to speak to my partner like he was a dog that had just done it’s business on the carpet, she finally accepted he does not have a CCJ, but we would need a guarantor AND six months rent up front anyway.I then rang myself to enquire if this was correct. I was transferred through to Liz who greeted me with an immediately confrontational tone and did not even give me an opportunity to speak. When I questioned why we were not told this two days ago when we had asked so we could have avoided wasting ours and Dowens time, she responded with an appalling attitude "well I wasnt here two days ago was I". I have to agree with her - it was a shame she wasn’t there two days ago, as if I had interacted with Liz and sensed her hostile tone from the beginning it would have been enough to put me off pursuing any kind of rental property with Dowen.Attitude aside - at what point does data protection come into play. Liz was happy to discuss my partners circumstances without his permission? I didn’t realise it was appropriate to discuss his circumstances with any Tom, Dick or Harry who called… I think Dowen need to get there policies in order, and Liz needs to go on a customer service course.Paying six months rent in advance is not a problem, we expected something like this may happen due to my partners credit history and saved to prepare. However after being given incorrect information from the off, and experiencing the appalling attitude from the staff member who obviously thinks she is cut above anyone who has ever faced financial difficulty in there past, I would be reluctant to hand over a single penny to this company.

Lauren · 12 January 2023 · Dowen Bishop Auckland

★★★★★ 5/5

Google

I don’t normally write reviews but felt I had to on this occasion, due to the time dedication spent on my house purchase by all the staff at the Durham branch especially Sarah who has been amazing throughout. Her commitment to my purchase has been brilliant despite many obstacles along the way . I would highly recommend Dowen estate agents I’m well impressed !

Dean · 26 December 2022 · Dowen Durham City

★★★★★ 5/5

Trustpilot

Dowen - experienced, helpful and always courteous

Dowen acted for the seller of the home we have purchased in Durham. Sarah was most helpful, kept us informed and helped manage the whole process - which is never easy and, towards the end, was pretty frantic. Very grateful.

Chris · 30 November 2022 · Dowen Bishop Auckland

★★★★★ 5/5

Google

Mandy Pledger at Dowen Estate & Letting Agents was professional, polite and always responded to my emails promptly. I would recommend using Dowen's sales department on this basis.PositiveResponsiveness, Quality, Professionalism, Value

P.B · 26 August 2022 · Dowen Durham City

★★★★★ 5/5

Google

Excellent service from Dowen's making selling and buying as seamless as possible. Both John and Jennifer were professional, friendly, very efficient and thorough. Jennifer's attention to detail and regular communication throughout was exemplary.PositiveResponsiveness, Quality, Professionalism

A · 26 August 2022 · Dowen Durham City

★★★★★ 5/5

Google

Dealt with Mandy when buying a house, she was very helpful and informative at each stage. We were trying to push the deal through with the stamp duty deadlines and Mandy helped with all the chasing we needed. A friendly personal service, Thank you!PositiveQuality, Professionalism

Matthew · 26 August 2022 · Dowen Durham City

★★★★★ 5/5

Google

Mandy @ Dowen Durham was incredibly helpful. We were first time buyers and she was so patient with us. Nothing was too much trouble for her and she was always very easy to reach if we had questions. We would definitely recommend Dowen Durham.PositiveResponsiveness, Professionalism, Value

Emily · 26 August 2022 · Dowen Durham City

★★★★★ 5/5

Google

Jennifer Adamson at Dowen is fantastic- a true professional and a lovely person. I was buying a house that Dowen had on the market and Jennifer was brilliant at keeping me updated, keeping me right and keeping things on track. Also thank you to Caroline (I hope I have the name right!) for arranging my viewing so swiftly. Thanks to all at Dowen for fantastic service and advice.PositiveResponsiveness, Professionalism

Abby · 26 August 2022 · Dowen Durham City

★★★★★ 5/5

Google

Really happy with the service from Dowen. I dealt with Jennifer and initially Mark for the valuation and recommendations for the sale of a commercial property. Communication was always professional, polite, and reassuring. Jennifer kept me updated during the process that eventually was a quick sale. I would not hesitate in recommending Dowen Estate Agents.PositiveResponsiveness, Quality, Professionalism, Value

David · 26 August 2022 · Dowen Durham City

★★★★★ 5/5

Google

Fantastic service from Dowens in regards to our recent house purchase. Such a fantastic team! With having the viewing with Mark to all of Jennifer’s hard work getting our sale over the line we are so grateful. Amazing team and superb service, thank you for getting us our dream home!PositiveResponsiveness, Quality, Professionalism, Value

Chloe · 18 June 2022 · Dowen Durham City

★★★★★ 5/5

Google

Good service

Sergio · 14 June 2022 · Dowen Bishop Auckland

★★★★★ 2/5

Google

Not impressed with this company, cannot follow simple instructions

Gail · 14 June 2022 · Dowen Bishop Auckland

★★★★★ 5/5

Google

I work closely with Catherine in the bishop branch, always professional and good to work with!PositiveResponsiveness, Quality, Professionalism, Value

Craig · 14 June 2022 · Dowen Bishop Auckland

★★★★★ 5/5

Google

Outstanding. Manager and his staff know the market and you are kept informed every step of the way. Cannot recommend them highly enough.

Linda · 14 June 2022 · Dowen Bishop Auckland

★★★★★ 5/5

Google

Dell has been so reponsive in our recent enquiry and in communication with us and instructing solicitor. We have a offer accepted and cannot wait to move into our new home. Thanks DellPositiveResponsiveness, Quality, Professionalism, Value

Marie · 14 June 2022 · Dowen Bishop Auckland

★★★★★ 5/5

Google

Dell has been very informative and helpful from our call requesting a viewing to our offer being accelted. Fingers crossed we get to move into our forever home i am confident Dell will do all she can to make this happenPositiveResponsiveness, Professionalism

Vicki · 14 June 2022 · Dowen Bishop Auckland