Trusted Agent profile · County Durham
★★★★★
621 reviews across 3 offices and 3 platforms
Dowen has three offices, in Durham City, Bishop Auckland and Sedgefield (County Durham). Together they have 621 reviews on three platforms, rated 4.7 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Dowen's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery happy with our experience with Helen at Dowen, very responsive, and very thorough when explaining everything, answered all of our queries and questions we had and explained the process of buying a house to us. Extremely happy with the service we received.
Thank you for taking the time to write this wonderful review and award Helen Milner and the Durham team 5 stars. Enjoy your new home. Warmest Regards - JohN Nicholson - Managing Director.
5/5
GoogleSarah and the team were great and really helpful in chasing in anything to progress our purchase, we can’t thank them enough. Would definitely recommend them when selling your property; they’ll look after you and your buyers.
I can't thank you enough, Lewi for your amazing comments, recommendation, business and 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleFriendly and efficient staff. Very fast on starting process for sales. Great at keeping you upto date on process. Helen is very nice , nothing is a problem and she is quick to respond. I would highly recommend Dowen. Thanks for all the help and information 👍 …
Thank you, Dawn for your lovely words, recommendation and 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleI have recently rented my house out with Dowen Durham and the process was flawless thanks to Caroline. She was always on hand to answer any questions I had and advise me on the process as this was the first time I had rented a house out so a bit nervous. I wouldn’t hesitate to use Dowen again. Thanks Caroline!
Thank you Caroline for this wonderful review and for awarding us 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleLovely people - friendly, helpful and extremely efficient. I recommend Dowen Estate Agents wholeheartedly and am really grateful to them for making the whole potentially difficult process of selling a house as smooth and ‘pain free’ as possible.
I can't thank you enough, Hilary for your amazing comments, recommendation, business and 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleI would highly recommend Dowen's estate agents. Our house sold quickly. Feedback was followed up each time there was a viewing. Communication was very good. We were kept in the loop and were reassured about the normal process of selling a house.
Thank you, Debbie for your wonderful comments, recommendation and 5 stars. I appreciate your business. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleI recently just rented a property from Dowen, everything works smoothly. Thanks a lot for Durham Dowen agency team, especially Caroline is very helpful, she’s always replied email and answered phones promptly, and get everything settled down in a short time frame. Don’t hesitate to choose Dowen agency in Durham area! Thanks again Caroline 😊
Thank you for taking the time to write this wonderful review about Dowen Durham, we appreciate the business and 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleMy latest rental experience with Dowen went without a hitch. Thanks a lot to the Durham Dowen agency team, in particular Caroline who has been quite helpful and has swiftly returned calls and emails to resolve issues quickly. Don't be hesitant to select Dowen agency in the Durham region! Caroline, many thanks once more 👍🏻 …
Thank you for taking the time to write this wonderful review and award Caroline and Dowen Durham 5 STARS. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleDowen Estate Agent were amazing in the selling and the valuing of my house. Thank you to Mark who amazing at his job and is extremely professional as always. Sarah communicates and keeps me up to date in a very professional way, so thanks to her. Dowen have made me feel supported all of the way, making this a stress free experience . Very impressed. Thank you for all of your support.
Clare, thank you for taking the time to award us 5 Stars. Your kind words mean an awful lot to us at Dowen. Mark, Sarah, and the team are a fantastic team to work with, I am so pleased you received the 5-star service we are renowned for. Thank you for supporting your local business. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleI have had a lovely experience in getting my house on the market, having viewings organised for me (as I am not in the region), and in the offer-process. Would highly recommend Dowen to others in the region wanting to sell their property. Everyone has been helpful, friendly, kind and has understood my unique set of circumstances.
Thank you, Helen for your wonderful comments, business, recommendation and 5 stars. We wish you a Merry Christmas and fabulous new year. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleVery pleased with Dowen, who we've used for our most recent rental, the purchase of two properties, and the sale of one property. (This review in particular concerns the most recent purchase/sale.) We've found communication to be very clear and professional throughout, and we've had replies to all our enquiries quickly. We've always found the team to be very friendly and helpful at every step of the journey (from evaluating our home, to putting in an offer on another seller's home, which was also being sold through Dowen). It's worth noting that we originally used (and paid up front for) a different estate agent, and they were so woefully unprofessional and unhelpful that it made sense for us to use Dowen instead, despite the fact that we still had to pay the original agent's fee. We learnt the hard way that not all agents are on a par, and we would definitely go with Dowen next time around, and recommend them to others.
Chris, I can't thank you enough for taking the write this excellent and detailed review. The Dowen Durham team and I would like to thank you for the business, great comments, recommendation and 5 stars. Merry Christmas and a happy new year from team Dowen. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleWe use Dowen Durham for letting our house in Durham city, Caroline and other members of staff have been so helpful, Caroline is always friendly and also very professional. She has gone the extra mile for us in helping manage the house since we live far away from Durham. We wouldn’t hesitate to recommend Dowen. Leeka
I can't thank you enough, Leeka for your amazing comments, recommendation, business and 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleFantastic service. The agent that came to value the house was the only one who actually took the time to consider a valuation based on the work we'd done to the house. They've done a great job achieving a sale and we've really appreciated the follow up support and updates from the team to let us know how things are progressing. highly recommend.
Thank you, Helen for this wonderful review. Mark Austin's is a very experienced valuer who always aims to provide the best customer experience and of course recognize the properties attributes and highlight this to obtain the best possible price. Best of luck with your sale and thank you for the business, recommendation and 5 stars. Merry Christmas, John Nicholson, Managing Director.
5/5
GoogleThe purchase of my home was quite complicated with lots of hurdles along the way. The team at Dowen provided exceptional support throughout the process. Sarah in particular was amazing, nothing was ever too much trouble. She ensured everything went as smoothly as possible and was a fantastic support. I would absolutely recommend Dowen and hope to use them again in the future. Thank you!
Thank you, Rebecca, for taking the time to write this wonderful view and award us 5 stars. We appreciate your lovely words and business. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleWe used Dowen to sell a property for us and have been very impressed with the level of service provided by the Durham team. Helen especially was most helpful in providing us with frequent updates and answering any queries we had. We would highly recommend this Estate Agency.
Thank you, Cheryl for your wonderful comments, recommendation and 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleMany thanks to the team at Dowens, who were super-helpful and supportive through the process of selling our parents' much-loved bungalow. Communication was excellent at every stage, including navigating the additional red-tape that seems to be inevitable now in the conveyancing process. We highly recommend the team for an excellent service at a fair price.
Thank you, Karen for your wonderful comments, recommendation and 5 stars. We thank you for the business and wish you the very best. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleI used Dowen for the sale of my home. I am very happy with the service they provided. They gave my house a realistic valuation (more than I expected) which sold at the asking price within 13 days of going on the market. They also assisted with viewings while I was on holiday. Should I ever need to sell a house again I would have no hesitation in using Dowen again.
Thank you, Victoria for your wonderful comments, recommendation and 5 stars. We thank you for the business and wish you the very best. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleSarah and all the team at Dowen’s Durham office have been exceptional. They have gone the extra mile for us every step of the way. We are so glad the house we bought was through them, as their knowledge and professionalism has helped us through the stresses associated with a long distance move. Wouldn’t hesitate to highly recommend them.
Thank you, Amanda for taking the time to write those kind words, recommendation and 5 stars. Warmest Regards - John Nicholson - Managing Director.
1/5
TrustpilotFacilitating fraudulent sale of land
Facilitated (and currently continue to) fraudulent sale of land, offered with a property in Eldon (Bishop Auckland office) a significant part of the plot was not registered with HM Land registry.
5/5
TrustpilotI just wanted to commend one of your…
I just wanted to commend one of your agents, Lynne Cumiskey. I met with her this morning to view 2 rental properties. Every contact up until this point was via phone and email and all of those showed Lynne to be very knowledgeable in her field of expertise. She set out exactly what she was going to do and completed everything in impeccable time.
5/5
GoogleRating only, no written review.
Thank you for taking the time to award Dowen Bishop Auckland 5 stars, we appreciate you taking the time and your business. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleFantastic service from the team. Prompt, friendly and knowledgeable support from Lisa and Catherine.
Thank you for taking the time to write this wonderful review Elizabeth and award Team Bishop Auckland, 5 stars! Thank you - John Nicholson - Managing Director.
5/5
GoogleI would like to thank Lisa for going above and beyond in helping me purchase my new home. She was friendly, helpful and efficient, thanks for all your help.
Thank you for taking the time to write those wonderful comments about Lisa and award Dowen Bishop Auckland with 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleFantastic work from all the staff at Dowens Bishop Auckland! A massive thank you to Lisa and Thomas for being extremely helpful and amazing throughout!
Thank you, Luke for your wonderful comments, recommendation and 5 stars. We thank you for the business and wish you the very best. Warmest Regards - John Nicholson - Managing Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham City has the most, with 446 reviews rated 4.7 out of 5, followed by Bishop Auckland with 226.
The three Dowen offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham City won Gold.
